Job Description Form

Business Analyst Support Officer

Position DetailsPosition Number: 010812

Classification: Level 3

Award / Agreement: PSA 1992 / PSGOCSAGA 2017

Organisational Unit: Corporate Operations/ Information Systems and CorporatePerformance/ Client Applications

Location: East Perth

Classification Evaluation Date: 14 June 2018

JDF Review Date: 14 June 2018

Reporting RelationshipsThis position reports to Principal Business Analyst / 009392 / Level 6

This position has no subordinates

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People, Place, Home

People, Place, Home

About the DepartmentThe Department of Communities’ mandate is fundamentally about providing pathways to individual, family and community wellbeing. The Department’s direction centres on building safe, strong, secure and inclusive communities that empower individuals and families across Western Australia to lead fulfilling lives.

The Department’s functions and services include disability services; child protection and family support; social and affordable housing; youth justice; community initiatives and remote regional services reform.

The Department provides the opportunity to implement client centred services within a single outcome based framework across community services in Western Australia. This framework also provides for a specific focus on delivering integrated, place based services, recognising that community and individual needs vary significantly between metropolitan and regional communities.

The Department promotes diversity and embraces a high standard of equal opportunity, health and safety, and ethical practice. All employees are required to comply with relevant safety procedures/guidelines and equal opportunity principles at all times.

Role StatementThe Business Analyst Support Officer is responsible for administrative support to the Business Analysis Support team by:

Assisting Business Analysis Management through the provision of business requirements analysis support.

Organising and maintaining the business analysis administration functions. Providing a high quality service and advice that is proactive and solution focussed and

responsive to customer needs. Assisting with reporting on the activity of the Business Analysis Support team from within

nominated systems and toolsets.

Duties and Responsibilities1. Planning

Plans workload, consistent with the administrative and business analysis support demands and priorities of the work unit.

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People, Place, Home

2. Business Analysis Services

Assists with the validation of the integrity of the Department’s client information management systems in relation to records management and information technology.

Contributes to the provision of quality administrative functions to achieve:o timely and accurate reporting

Assist with the identification and testing of system changes. Assists in the development of training and other user documentation.

3. Management and Reporting

Produces activity reports for the Business Analysis Support team when requested, utilizing nominated systems and toolsets.

Assists Business Analyst Support Leadership team with conducting trend and pattern analysis activities as requested.

4. Executive Officer Assistance

Assists Business Analysis Management personnel in the provision of Executive Officer support to Committees and assists with the coordination of Working Groups, including:

Preparing meeting agenda and papers, liaising with relevant internal and external parties as required.

Preparing minutes of meetings, disseminating final minutes and following-up actions by relevant parties as required.

Coordinating and arranging the activities/meetings of the relevant stakeholders involved.

Undertaking research and preparing reports as required.

5. Other

Participates in Emergency management and response duties as required. Performs other duties as required.

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People, Place, Home

Essential Work-Related Requirements (Selection Criteria)1. Demonstrated knowledge and experience in information management, as well as knowledge

and understanding of applicable legislation.2. Demonstrated organisational skills, including the ability to manage conflicting priorities and

deadlines and work with minimal supervision.3. Demonstrated ability to work in a team based work environment.4. Effective interpersonal and written communication skills, including the ability to provide a

professional customer service5. Demonstrated problem solving, conceptual and analytical skills.

Desirable Work-Related Requirements (Selection Criteria)Nil

Essential Eligibility Requirements / Special Appointment Requirements 1. Appointment is subject to a satisfactory National Police Clearance.

2. The occupant of this position must have the ability to travel to and work in various Department Offices in the Perth Metropolitan Area in response to organisational requirements.

Delegate Certification

15th June 2018

HR Registration

26 June 2018

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