wco perspective on single window environments · window services under ‘service oriented...
TRANSCRIPT
WCO Perspective on Single Window
Environments
9TH MEETING OF THE COMCEC TRADE WORKING GROUP
March 9th, 2017, Ankara-Turkey
Armen Manukyan
Technical Attaché
World Customs Organization
Copyright © 2016, World Customs Organization
2
Single Window: A Philosophy of Governance
Services re-organized; delivered ‘under one roof’
Traditional structures of government are transformed
New arrangements – least inconvenience to citizens and
businesses.
Government Services to be re-engineered to meet the needs
of cross-border regulatory processes
Cross-border Single Window is an important measure for trade
facilitation
Strict definition – single point of submission of regulatory
information for import, export & transit
Cross-border regulatory Single Window
Copyright © 2016, World Customs Organization
3
UN/CEFACT Recommendation 33
Basic definition of Single Window Facility for lodging standardized
information and documents with a single entry point
One time submission of information Individual data elements should only be
submitted once Harmonized Data & combined cross-
departmental forms
Basic architectural models Single Authority, Single Automated System (Integrated,
Interfaced or Hybrid) Automated Information Transaction Systems
• Parties involved in trade and transport WHO?
• Standardized information and documents
WHAT?
• Single entry point WHERE?
• Fulfill all import, export, and transit-related regulatory requirements.
WHEN / WHY
• Electronic data elements should submitted only once
HOW?
copyright WCO 2016 4
SW as part of CBM
Single Window is part of a wider program of inter-agency Single Window strategically linked with the overall
performance on border management
Focus on functional integration & Collaboratively performed activities
integrated risk assessment,
co-ordinated examination,
unified conveyance, cargo & passenger control,
combined trader account management
Identifying and managing tasks of inter-agency co-ordination that support Single Window Services
Copyright © 2016, World Customs Organization
5
SW as ‘Collection of Services’
Single Window services can be organized into distinct,
non-overlapping categories and hierarchies
Potential gaps or overlaps cross-border trade,
transport and regulatory services
Framework to analyze and determine Single
Window scope
Pathways from business services to Single
Window services under ‘Service Oriented
Architecture‘.
Service interactions hold the key user satisfaction
Draws management attention to interaction
design and service experience
Follows the established disciplines of service
catalogue development and service operation
management.
Copyright © 2016, World Customs Organization
6
WCO approach on implementation of SWE
•Single Window Concept
•Collaboration mindset
•Stakeholder consultation
•Strategic planning
•Policy Convergence
Strategic Business Case for Single
Window Approach
•Single Window Initiative
•Political mandate
•Governance structures
•Program Management
•Project Formulation
Business case for the preferred Single
Window Project(s) •Single Window Environment
•Project Implementation
•SW Services Operational
•Change Management
•Performance management
Single Window Project Implementation
Review & Feedback
Incubation & strategic Planning
Establishment &
Consolidation
Development, Implementation,
Evaluation & Feedback
WCO activities in the area of Single Window Implementation.
Copyright © 2016, World Customs Organization 7
WCO Missions in 2015-16 163 Missions related to the facilitation of cross-border trade
88 Member supporting missions in format of national, regional workshops including consultancy and diagnostics missions on implementation of SWE
39 Missions were delivered in the OIC Member countries
Cooperation with international stakeholders Harmonization of the standards on international level
CITES, ICAO, (IMO), (UNECE: UN/EDIFACT Working Group as regards e-business standardization and UN/CEFACT's activities in the area of trade facilitation), UPU, IATA, ICC, ISO
Two Global/Regional accreditation workshops 2017/2018 MERCOSUR/GLOBAL/MENA
WCO activities in the area of Single Window Implementation.
Copyright © 2016, World Customs Organization 8
Update of the WCO SW Compendium
“On how to build a Single Window Environment ”2017
To improve the use of the Compendium as a tool for the implementation of a Single Window Solutions
To address the new challenges and developments in the area of cross-border trade
To enhance the repository of best practices with regards to business processes Facility for lodging standardized information and documents
with a single entry point
Single Window Interactive Map 2016-17 Survey on E-services in the Single Window Environment
Status: in phase of development
Single Window E-learning modules 2017 Status: in phase of development
Checkpoint
Services Information
Services
Cross Border Regulatory Agencies
Cargo Operations Services
Other Services (Registration, Business Continuity)
Copyright © 2016, World Customs Organization
9
Single Window Interactive Map
Copyright © 2016, World Customs Organization 10
WCO tools to support Single Window and TFA Implementation
The WCO has developed a number of instruments and tools, which respond to Members’ needs as
regards TFA implementation. The WCO is continuing to develop and fine-tune an inter-active guidance
tool designed to help Customs implement the TFA.
Revised
Kyoto
Convention
SAFE
Framework of
Standards
Time
Release
Study Guide
Single Window
Compendium
Data Model Risk
Management
Compendiu
m
Post Clearance
Audit
Guidelines
Examples of WCO tools and instruments
New tools
Customs-Business
Partnership
Guidance
CBM
Compendium IT Guide for
Executives Transit
Handbook
WCO tools under update and development
WCO Regions
SWIM
Single
Window
Interactive
Map
UPDATE
Single
Window
Compendium
Single Window
E-Learning module
Globally
Networked
Customs
National Trade
Facilitation
Committee
Mercator Programme – Key Objectives
Copyright © 2016, World Customs Organization 11
Mercator Programme
Copyright © 2016, World Customs Organization 12
