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#CONNSummit19 © PARKS ASSOCIATES Voice-First Experience: Innovation and Disruption #CONNSummit19 @ CONN_Summit

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Page 1: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19 © PARKS ASSOCIATES

Voice-First Experience:

Innovation and Disruption

#CONNSummit19 @CONN_Summit

Page 2: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19 © PARKS ASSOCIATES

UI Evolution

Page 3: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19 © PARKS ASSOCIATES

29%

0%

10%

20%

30%

40%

Q1/2016(N=10,000,

±0.98%)

Q2/2016(N=10,066,

±0.98%)

Q1/2017(N=10,306,

±0.97%)

Q2/2017(N=10,018,

±0.97%)

Q3/2017(n=5,008,±1.38%)

Q1/2018(n=5,011,±1.38%)

Q3/2018(n=10,000,

±0.98%)

Smart Speakers with Voice Assistant Ownership %

Sp

ecif

yin

g O

wn

ers

hip

Page 4: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19 © PARKS ASSOCIATES

26%

28%

12%

0%

10%

20%

30%

40%

50%

60%

70%

Str

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m M

us

ic o

rP

od

ca

sts

Re

qu

est

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rmati

on

(e.g

., W

ea

ther)

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e R

em

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ers

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ale

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am

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ire

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oo

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es

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en

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ev

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s

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nd

/Re

ce

ive

Te

xt

Me

ss

ag

es

Q3/2017 (n=656, ±3.83%)

Q1/2018 (n=1,251, ±2.77%)

Smart Speaker with Voice Assistant Activities (2017 - 2018)Among Those Who Use Smart Speakers with Voice Assistant

% P

erf

orm

Acti

vit

ies

Page 5: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19 © PARKS ASSOCIATES

Jacob AtallaVP, Sustainability

KB Home

@kbhome

Ed Doran, Ph.D.Co-Founder Cortana, Principle

Program Management, Artificial

Intelligence & Research, Incubations

Microsoft

@ed_doran

Ramon KolbHead of Strategy and Business

Development, Smart Home and

Dragon TV

Nuance Communicatons

@ramonk

Michele TurnerSr. Director, Smart Home

Ecosystem

Google

@mturner

Dina AbdelrazikResearch Analyst

Parks Associates

@DinaAtParks

Me

et

the

Sp

ea

ke

rs

MO

DE

RA

TO

R

Katie McMahonVP & GM

SoundHound, Inc

@SoundHound

Page 6: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19

Jacob Atalla

VP, Sustainability

KB Home

@kbhome

Page 7: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

Where Tomorrow

Lives.

TM

Page 8: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19

Ed Doran, Ph.D.Co-Founder Cortana, Principle Program

Management, Artificial Intelligence &

Research, Incubations

Microsoft

@ed_doran

Page 9: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

Image recognition

Speech

recognition

Natural language interaction

Machine Translation

Reading Comprehension

Ed Doran Ph.D. Microsoft Research

Page 10: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19

Ramon Kolb

Head of Strategy and

Business Development, Smart

Home and Dragon TV

Nuance Communicatons

@ramonk

Page 11: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

© 2017 Nuance Communications, Inc. All rights reserved. 10

Dragon TV

Leading Brands

World-class

technology

Global footprint

Market focus

and expertise

Serving large vertical markets including healthcare, automotive, financial services, entertainment, consumer markets + others

Industry’s premier voice, natural language and AI-powered technologies, services and solutions

Domain experience and scale – distribution, professional services, languages, operations – to serve global markets

Making technology more human. Everything we do is focused on developing the most human, natural,

intuitive ways to use your voice to take command of information.

Conversational AI platform for enhanced entertainment experiences. 1 billion+ customer interactions per month.

Page 12: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19

Katie McMahon

VP & GM

SoundHound, Inc

@SoundHound

Page 13: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

Add voice AI to anythingIntegrate voice and conversational intelligence into your products

through an independent platform that is always learning. Customize, innovate,

and differentiate while maintaining your own brand and users

Page 14: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19

Michele Turner

Sr. Director, Smart Home

Ecosystem

Google

@mturner

Page 15: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

Ambient computing to

control and get things done

throughout the home.

Speakers Smart Displays

Page 16: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19

Dina Abdelrazik

Research Analyst

Parks Associates

@DinaAtParks

Page 17: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19 © PARKS ASSOCIATES

Jacob AtallaVP, Sustainability

KB Home

@kbhome

Ed Doran, Ph.D.Co-Founder Cortana, Principle

Program Management, Artificial

Intelligence & Research, Incubations

Microsoft

@ed_doran

Ramon KolbHead of Strategy and Business

Development, Smart Home and

Dragon TV

Nuance Communicatons

@ramonk

Michele TurnerSr. Director, Smart Home

Ecosystem

Google

@mturner

Dina AbdelrazikResearch Analyst

Parks Associates

@DinaAtParks

Me

et

the

Sp

ea

ke

rs

MO

DE

RA

TO

R

Katie McMahonVP & GM

SoundHound, Inc

@SoundHound

Page 18: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19 © PARKS ASSOCIATES

Sponsors

Reception

Event

Program Guide

Page 19: Voice-First Experience: Innovation and Disruption...Consumer IoT November 2019 Amsterdam, The Netherlands Future of Video: OTT, Pay TV, and Digital Media December 2019 Marina del Rey,

#CONNSummit19 © PARKS ASSOCIATES

CONNECTED HEALTH SUMMIT:

Independent Living & Wellness

August 27-29, 2019

San Diego, CA

CONNECTIONS™ Europe:

Strategies For the Smart Home and

Consumer IoT

November 2019

Amsterdam, The Netherlands

Future of Video: OTT, Pay TV,

and Digital Media

December 2019

Marina del Rey, CA

CONNECTIONS™ Summit at CES:

Consumer IoT and Smart Home

January 2020

Las Vegas, NV

Smart Energy Summit:

Engaging the Consumer

February 18-20, 2019

Austin, TX

CONNECTIONS™: The Premier

Connected Home Conference

May 21-23, 2019

San Francisco, CA

Join Parks Associates at Upcoming Events