Chapter Nine: Communicate Effective Communication for the Social Media Generation

The way we communicate with others and with ourselves ultimately determines the quality of our lives.

Anthony Robbins

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Chapter Goals

Learning• The key elements of the

communication process.

• How to make a positive first impression.

• The difference in formal and informal communications.

Ability• Engage in appropriate oral

and nonverbal communication.

• Compose a variety of written communication documents.

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Six Elements of Communication

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The First Impression

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Formal Information Flow

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Verbal Communications Arenas

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Aspects of Verbal Communication

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Components of Non Verbal Communication

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Forms of Written Communication

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Tips for Writing Business Documents

1. Be careful what you put in writing.

2. Write and edit drafts.3. Have a specific goal.4. Select appropriate

communication form.5. Be specific about what

you want other to do.6. Specifically identify

benefits.

7. Be succinct.8. Be modest.9. Send documents only

to those who need them.

10. Do not send information when you are angry or upset.

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Social Media Defined

…multiple online mediums all controlled by the people participating within them, people who are busy having conversations, sharing resources, and forming their own communities.

Kabani, 2010

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Major Social Media Platform

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Personal Notes

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“People” in Interpersonal Communication

1) Who you think you are.2) Who you think the other person is.3) Who you think the other person thinks you

are.4) Who the other person thinks s/he is.5) Who the other person thinks you are.6) Who the other person thinks you think s/he

is.Chapter 9, Cornerstones for

Professionalism, 2/e, Pearson Education 19

Business Presentations

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Chapter Reflections

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