veolia transport on demand brad whittle. veolia transportation - worldwide the leading private...
TRANSCRIPT
![Page 1: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/1.jpg)
Veolia Transport on Demand
Brad Whittle
![Page 2: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/2.jpg)
Veolia Transportation - Worldwide
• The Leading Private Operator of Public Transportation in Europe and United States
- Revenues of €4.35 Billion
- 73,000 employees worldwide
- 2.5 Billion passengers carried annually
- 31,000 vehicles (buses, coaches, light rail, metros, trains, taxis and boats)
- 5,000 Locations in 25 Countries
![Page 3: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/3.jpg)
Veolia Transportation – North America
• Businesses that have long-term staying power
• High-growth businesses
• Attractive margins (20%)
• We control the product & service -- keeping the upside & the benefit from our investment.
• Synergies with transit business, without needing to take precious resources from VTNA
• $1 Billion Revenues• Transit & Commuter Services
• Rail• Paratransit• Circulators (ShuttlePort)• Veolia Transportation On Demand
![Page 4: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/4.jpg)
Veolia Transportation On Demand (VTOD) – An
Introduction• Division Created for On Demand Services (Airport Shuttle, Taxi)
• Acquired SuperShuttle 2006
- Platform for Growth, Leveraging Resources and Technology
• Growth Projected in Major Airports in US
• One Brand Connecting All Major Ground
Transportation Hubs
![Page 5: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/5.jpg)
What is VTOD’s Strategy?
• Continue SuperShuttle’s impressive growth
• Build a top-quality national taxi brand
• Add value through operational and technological innovation
![Page 6: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/6.jpg)
SuperShuttle Changed How People Travel To and From the Airport
![Page 7: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/7.jpg)
• Largest operator of shared-ride van services in the US
• 8 million annual passengers
• 23 years of operating experience
• Reservation, dispatch, cashiering systems that are:
- Fully integrated
- State-of-the art
- Proprietary
SuperShuttle: Key Facts
![Page 8: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/8.jpg)
24 Airports Now Served by SuperShuttle
![Page 9: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/9.jpg)
Integrated Technology & Operations Platform
![Page 10: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/10.jpg)
Online Bookings Drive Internal Growth
• Online travel sites allow passengers to reserve
SuperShuttle when booking air travel
• 30% of all 8 million orders now placed online
![Page 11: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/11.jpg)
Sales & Marketing – Internal Growth
Customized Online Engines:
Hotel Concierge: hotel staff books guests via customized online system (& get financial incentives)
Convention Business: attendees book SuperShuttle as they make convention travel plans
Tour Wholesalers’: travelers book Supershuttle as they make vacation plans (e.g. Wal-Mart Vacations, Sam’s Club)
![Page 12: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/12.jpg)
Goals:• Grow share in existing markets
• Target 71% of people who ride to airports in cars • Expand to many top 60 airports, 80% of US volume
Supported by External Factors:• Continued growth in air travel and traffic congestion
• Increases in gas prices & airport parking costs
• Airport managers’ belief in branded services
SuperShuttle Growth Strategy
![Page 13: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/13.jpg)
Veolia Taxi
![Page 14: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/14.jpg)
U.S. Taxi Industry
• $7 billion business, 70% in 20 large cities
• Transports 1.4 billion people annually
• Fragmented
• Typically a few large operators in each market, due to barriers to entry
• Inconsistent service, no industry standards
![Page 15: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/15.jpg)
![Page 16: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/16.jpg)
Build on the best multi-city systems:
Platform for Growth
![Page 17: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/17.jpg)
Taxi Growth Strategy
Build a national branded taxi network (e.g. SuperTaxi):
• Acquire attractive targets in key markets
• Partner with Key Airports through contracts
• Build on best systems & technology from SuperShuttle,Yellow & Veolia
• Embed service standards
Enhance Veolia’s presence, depth & tenure in key markets
![Page 18: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/18.jpg)
Taxi – A Look Into the Future
Airport Partnerships
Regulation
Drivers
Vehicles
Technology Improvements
![Page 19: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/19.jpg)
Taxi – A Look Into the Future
![Page 20: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/20.jpg)
Taxi – A Look Into the Past
Fragmented Industry
Inconsistent Product
Inconsistent Customer Service
![Page 21: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/21.jpg)
Future - Airport Partnerships
SuperShuttle Model
Partner with Airports
Airports Gain Recognized Brand
Consistent Customer Experience
![Page 22: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/22.jpg)
Future - Drivers
Safety
Customer Service Standards
Driver Screening
Driver Training
Uniforms & Customer Service
Driver Income & Welfare
![Page 23: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/23.jpg)
Future - Taxi Regulation
Proper Regulation Promotes Quality Taxi Service
Supply Regulated / Number of Taxis
Better for Airports
Better for Taxi Drivers & Driver Income
Better for Customers
- Consistent Customer Experience
![Page 24: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/24.jpg)
Future - Vehicles
Fuel Efficient, Environmentally Friendly
- (hybrid, propane, CNG)
![Page 25: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/25.jpg)
Future - Vehicles
Type of Vehicle
Age Limitation
Safety
Handicap Accessibility
![Page 26: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/26.jpg)
Future - Technology
GPS Technology (Mapping, Vehicle Tracking)
Safety (Drivecam type devices)
Tourism Technology
Centralized Dispatching Centralized Call Centers (consistent customer experience)
Online Booking and Tracking Payment Methods (Credit, Debit, Backseat Card Readers, Kiosks, National Accounts, Quick Convenient Transactions)
![Page 27: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/27.jpg)
Future – What the Customer Wants
Safe, Clean, Courteous Transportation
Point A to Point B - Direct
Reliability
24/7 Service
Consistent Product & Service
![Page 28: Veolia Transport on Demand Brad Whittle. Veolia Transportation - Worldwide The Leading Private Operator of Public Transportation in Europe and United](https://reader035.vdocuments.us/reader035/viewer/2022062408/56649e105503460f94afbf3c/html5/thumbnails/28.jpg)
Veolia Transport on Demand