ux in hit development: vendor perspectives...learning objectives • identify gaps in communication...
TRANSCRIPT
UX in HIT Development: Vendor Perspectives
Micah Sonderman, Senior User Experience Lead & Senior Interaction Designer, Cerner
Micah Sonderman
• Leading User Experience for nursing solutions for leading healthcare informatics company
• 5 years in HIT User Experience focusing on sports medicine, patient engagement, nursing and global solutions
• 17 years User Experience leadership roles in automotive marketing solutions, learning management systems, online publication systems and fan engagement applications
Art Swanson
• Leading Cloud Product Management for an industry leading health care services company
• 10 years Product Management and User Experience leadership roles in Healthcare IT – focusing on EMR's. 16 years experience in Human Factors and User Experience in automotive, consumer products, mobile devices, aviation, and medical device design
Conflict of Interest Micah Sonderman Has no real or apparent conflicts of interest to report. Art Swanson Has no real or apparent conflicts of interest to report.
Agenda
• UX History
• UX Engagement
• Socio-Technical Systems
• Complex Systems
Learning Objectives • Identify gaps in communication between vendors and clients relative to UX
assessments and system optimization
• Examine closely the relationship between optimizing UX and obtaining the full benefit of HIT investment
• Describe methods and challenges of UX testing and evaluation
• Assess the impact of local configuration decisions on perceived UX
http://www.himss.org/ValueSuite
More integrated User Experience through a solution lifecycle can have a significant impact on satisfaction for your organization and your patients.
Human Factors & Ergonomics
Don Normal “The Design of Everyday Things”
Steve Krug “Don’t Make Me Think” Agile Manifesto
Alan Cooper “The Inmates are Running the Asylum”
Unifying the 2 Processes
Evidence of early Ergonomics
Historical UX Engagement
End User Evaluation Client Validation Internal Evaluation
Process misaligned with optimal UCD process
• Knowledge of UCD
• Timing
• Access to Users
• Compressed & Late Research
• Limited Evaluations
• Disconnect
• The Gap
End User Evaluation Client Validation Internal Evaluation End User Evaluation Client Validation Internal Evaluation
Limited • Access to Users • Engagement in the Solution Cycle
Historical UX Engagement
Optimal UX Engagement
End User Evaluation Client Validation Internal Evaluation
User Centered
• Knowledge of UCD
• Timing
• Access to Users
• Early & Extensive Research
• Limitless Evaluations
• Connected
• Bridging the Gap
Optimal UX Engagement
End User Evaluation Client Validation Internal Evaluation
Full and Continual • Access to Users • Engagement in the Solution Cycle
Socio-Technical Systems
Complex Systems
Software System
Social and Political Environment
Organizational Strategies and Goals
System Users
Business Process
Laws, regulations, custom, and practice
Organizational policies and culture
Usability is an emergent property of a complex socio-technical system
Complex Systems are non-deterministic. That means that the same input will not necessarily generate the same output
http://www.himss.org/ValueSuite
More integrated User Experience through a solution lifecycle can have a significant impact on satisfaction for your organization and your patients.
