U.S. Postal Service - CONFIDENTIAL

®

Information Technology Update

MTAC

November 18, 2010

U.S. Postal Service - CONFIDENTIAL

® Information Technology Update

PostalOne! – Improvements Since Feb 2010 Outage

March 2010 Keep daily database backup clone (BCV) Implemented twice daily incremental backups (SNAPs) Modified disk/storage management procedures

November 2010 Adding third SNAP backup daily Locally mirrored database under construction (Dec 2010) Major new software release

New business functionality Upgraded all core software products to more current versions Separated PostalOne! code into modular functional components Increased processing of large eDocumentation files

U.S. Postal Service - CONFIDENTIAL

® Performance Improvements Update

75.00%

80.00%

85.00%

90.00%

95.00%

100.00%

PostalOne System Availability FY10

System Availability 97.06% 99.82% 100.00 100.00 83.53% 100.00 99.16% 99.78% 100.00 99.46% 99.34% 100.00 98.28% 99.51% 99.55%

Number of Incidents 1 1 0 0 2 0 1 1 0 2 2 0 10 8 6

Oct Nov Dec Jan Feb Mar Apr May Jun Jul Aug SepFY10 YTD

FY10 Exclude

Feb

FY10 Since Feb

U.S. Postal Service - CONFIDENTIAL

® Information Technology Update

PostalOne! Release 25.0 – November 7

Given the magnitude of the PostalOne! changes, the release went reasonably well

However, there were some problems that impacted users (external and internal)

Mailer View, Postal Wizard, Dashboard, and Reports impacted by slow performance – Corrected on 11/09/2010

eDoc (Mail.dat/MailXML) Overall processing greatly improved for large eDocs Processing suspended for short-period to deploy fixes Import into SASP and generation of Data Quality reports can be

delayed up to 24 hours for large jobs. – Correction scheduled for 11/18/2010

Seeing improved performance overall

U.S. Postal Service - CONFIDENTIAL

® Performance Improvements Update

6,697

11,324

14,73617,015

20,254

0

5,000

10,000

15,000

20,000

25,000

11/30/09 -12/06/09

01/25/10 -01/31/10

03/29/10 -04/04/10

07/26/10 -08/01/10

11/01/10 -11/07/10

#Jobs Processed

eDOC Processing

U.S. Postal Service - CONFIDENTIAL

® Information Technology Update

FAST November 2010 – Performance Tuning

Address slow response times with the Online appointment scheduling module

December 2010 – Additional Application Server Increase Online and messaging system throughput and

performance

SASP March & May 2010 – System Performance Improvements

Enhanced IMR processing to efficiently handle small piece ranges and single piece ranges

September 2010 – Functionality Performance Improvements Significant eDoc processing optimizations to handle high volume

PDR & IMR jobs, resulting in faster turnaround on FS Feedback provisioning

November 2010 – Reporting Improvements Detailed Full Service Mail Data Quality diagnostics

U.S. Postal Service - CONFIDENTIAL

® Performance Improvements Update

QUESTIONS/COMMENTS