us 119467 use language and communication in …

Portfolio of Evidence: FETC Information Technology Technical Support NQF 4: SAQA ID 78964

US 119467

Learner Signature

Date

of 22

IT Technical Support NQF 4– US 119467 – Issue 3 – 01-01-2020

US 119467 USE LANGUAGE AND COMMUNICATION IN OCCUPATIONAL LEARNING PROGRAMMES

FORMATIVE ASSESSMENTS

Exercise 1

Write down some examples of sequences.

Exercise 2

Write down some examples of categorisation.

Exercise 3

Write down some examples of visualisation.

Learner Name: Learner ID #: Learner Student Number:


US 119467

Learner Signature

Date

of 22

IT Technical Support NQF 4– POE 11 - US 119467 – Issue 3 – 01-01-2021

Exercise 4

Write down some examples of rhythm and rhyme.

Exercise 5

Write down some examples of abbreviations.

Exercise 6

Have a brainstorming session about ways to improve the behaviour of bus and taxi drivers. After the brainstorming, have a short discussion about the suggestions. Make notes about the ideas that are considered the best.


US 119467

Learner Signature

Date

of 22


Exercise 7

In a group, develop a lending sheet for the video list below. Attach your lending sheet after this page.

Corporate Training Video Database

Programme Name Videos

Integrated Management Development Programme Unorganised Manager (1-4)

I'd like a word with you

How am I doing?

Dealing with conflict

Finance for Non Financial Managers Income Statement

Balance Sheet

Cash Flow

Budgeting

Control of working capital

The Balance Sheet Barrier

Coaching for improved performance

Negotiating for results Body Language

Creative Problem Solving (Supervisory)

Strategic Planning (Managerial)

Project Management Australian Success Video

Report Writing

Project Management (complete)

From No to Yes


US 119467

Learner Signature

Date

of 22


Exercise 8

A. What can you do as team leader to improve the performance of your team? Note at least five things.

B. What is the purpose of your work team?

C. How does your supervisor usually handle conflict?

D. In groups, negotiate a venue for a year end function


US 119467

Learner Signature

Date

of 22


Exercise 9

This is a group activity Select one organisation from the services industry that is also a small business, such as a hairdresser. Discuss the following:

A. Communication channels in the organisation

B. Communication resources such as telephone, fax, computers

C. Technological resources used by the organisation, such as computers.


US 119467

Learner Signature

Date

of 22


D. What multilingual needs exist in the organisation

Select one educational organisation that is also a large organisation. In a group, discuss the following:

E. Communication channels in the organisation

F. Communication resources such as telephone, fax, computers


US 119467

Learner Signature

Date

of 22


G. Technological resources used by the organisation, such as computers.

H. What multilingual needs exist in the organisation

Discuss your own organisation:

I. Communication channels in the organisation

J. Communication resources such as telephone, fax, computers


US 119467

Learner Signature

Date

of 22


K. Technological resources used by the organisation, such as computers.

L. What multilingual needs exist in the organisation

M. List the similarities and differences between the organisations and how the differences impact on the occupational learning of the employees.


US 119467

Learner Signature

Date

of 22


SUMMATIVE ASSESSMENTS Knowledge questionnaire

Assessment Activity 1

During your pre-training research assignment you were requested to: Choose any one of the following organisations: a Government department or a manufacturing company and do research about the following:

Communication channels in the organisation

Communication resources such as telephone, fax, computers

Technological resources used by the organisation, such as computers

What multilingual needs exist in the organisation? Use your research and answer the questions below:

1.1 If you had to do the research again, what learning resources will you use? Name at least two. (2)

1.2 Design a questionnaire with at least six questions that you will use when interviewing employees and employers. The questions should give you information as required regarding communication and technology. (6)

1.3 Now that you know how to do research, plan the research for the same assignment. 1.3.1 Indicate how you will gather information. List at least two techniques. (2)

1.3.2 From your research assignment, classify and sort your information in writing. (2)


US 119467

Learner Signature

Date

of 22


1.3.3 Summarise your findings. (2)

Assessment Activity 2 2.1 Complete the following statement: (3) Occupational learning materials will usually be sorted according to subject, with cross references to............................................... (1),......................................... (1)........................................... (1) 2.2 Explain the purpose of an Index in a text book (1)

2.3 Explain the purpose of a contents page in a text book (1)

2.4 You have come across the term “blogs” while discussing Information Technology with a client. How will you find out what it means? (1)


US 119467

Learner Signature

Date

of 22


2.5 Explain how what you have learnt about teamwork can help you in the workplace. List at least five aspects in your explanation. (10)

2.6 Explain how sharing responsibilities for the tasks of the group has helped you to understand the learning material and the activities. (2)


US 119467

Learner Signature

Date

of 22


2.7 Explain how working in a group has helped you personally to manage conflict with other people. What have you learnt about conflict and how to manage it? (4)

2.8 Do you think working in teams helps the team and the organisation to achieve goals? Motivate your answer. (2)


US 119467

Learner Signature

Date

of 22


Practical Workplace Logbook Attach the completed workplace logbook and workbook behind this page

Acknowledgment of Receipt I ____________________________________________________________________________ (Learner) acknowledge receipt of my Workplace assignment workbook on this the _______ day of _______________________________ 20______ The process of on-the-job training has been explained to me. ___________________________________ Signature of Learner _____________________________________________________________________________ Name of Facilitator/Mentor/Supervisor: __________________________________ Signature of Facilitator/Mentor/Supervisor

Indirect Evidence Indirect Evidence is evidence produced about the learner from another source. This is usually in the form of reports of third party sources, i.e. sources other than the assessor. Indirect evidence can be used to verify the authenticity of other forms of evidence. In addition, it may be necessary to corroborate these forms of evidence. Sources of indirect evidence include: Team outputs Work completed at an earlier stage Performance appraisals Training records Testimonials Reviews and commendations Certificates and qualifications Medals, prizes and trophies Customer / client ratings

Please attach any indirect evidence you may have on the required outcomes within the PoE behind this page.


US 119467

Learner Signature

Date

of 22


Evidence Locator & Sign-off

Evidence required (Evidence required to support the practical components of

the specific outcomes & assessment criteria,

expressed in the context of the assessment)

U/S 119467

Sources of evidence (where/how the assessor

can find the evidence)

Assessor’s comments in support of judgement

(where required)

X

SO1, AC1 Learning resources are used effectively through appropriate selection of information and acknowledgement of sources

SO2,AC1: Specific techniques are selected and applied appropriately: Group activities such as brainstorming, group analysis, peer and self-assessment mind maps, note taking, memorising, key words, underlining, skimming and scanning

SO2,AC2: Relevant questions are asked: Checking understanding, clarifying meaning, getting information, confirm accuracy of information

SO2,AC3: Texts are read for detail and interpreted and analysed for a given context

SO2,AC4: Spoken input is listened to for detail, interpreted and analysed for a given context.

SO2,AC5: Learning takes place through communicating with others in groups or as individuals: Facilitators, other learners, colleagues


US 119467

Learner Signature

Date

of 22





U/S 119467




(where required)

X

SO3, AC1 Layout and presentation of learning materials are understood and used effectively: Index, contents page, or glossaries, electronic Texts

SO4,AC1: Appropriate or relevant topic and scope is identified and defined

SO4,AC2: Research steps are planned and sequenced appropriately

SO4,AC3: Research techniques are applied: Gathering information, reading, interviewing, using appropriate electronic sources

SO4,AC4: Information is evaluated for relevance

SO4,AC5: Information is classified, categorised and sorted

SO4,AC6: Research findings are analysed and presented in the appropriate format

SO5,AC1: Active participation takes place in group-learning situations: Meetings, site/field visits, excursions, discussions, activities, workshops


US 119467

Learner Signature

Date

of 22





U/S 119467




(where required)

X

SO5,AC2: Responsibilities in the team are taken up and group work conventions are applied in learning situations: Supervision, mentoring, rotation of roles: conducting, chairing, recording, reporting

SO5,AC3: Conflict management and negotiating techniques are practised

SO5,AC4: Team work results in meaningful product or outcomes: Reaching consensus, completed projects/assignments

SO6,AC1: Features of the occupational environment are described and discussed: Workplace/occupational focus: Services, manufacturing, financial, educational. Organisation type: Government, parastatal, heavy/light industry, large organisation, small business

SO6,AC2: Ways in which these features affect learning processes and/or application of learning are described and discussed: Technological resources, communication resources, communication strategies and multilingual needs in relation to necessary client or colleague interaction


US 119467

Learner Signature

Date

of 22


NOTE: ALL WORKPLACE/ PRACTICAL ASSIGNMENT DOCUMENTS MAY BE SIGNED BY THE FACILITATOR BASED ON THE PRACTICAL WORK COMPLETED IN THE CLASSROOM (SIMULATION OF WORKPLACE TASKS)

WORKPLACE ASSIGNMENT WORKBOOK

NAME

CONTACT ADDRESS

Code

Telephone (H)

Telephone (W)

Cellular

Learner Number

Identity Number

EMPLOYER

Code

Supervisor / Facilitator Name

Supervisor / Facilitator Contact Address

Code

Telephone (H)

Telephone (W)

Cellular


US 119467

Learner Signature

Date

of 22


SUMMATIVE WORKPLACE / SIMULATION ASSESSMENTS

Workplace / Simulation Assignments 119467 1. You must attend at least two team meetings and a workshop or other learning activity 2. During the meetings, you must take your turn to take the minutes of the meeting and chair the

meeting or merely attend the meeting. A copy of the minutes must be attached to this assessment.

3. You have to do research about the following Communication channels in the organisation: upwards, downwards, horizontal Communication resources such as telephone, fax, computers: which resources does your

organisation make use of Technological resources used by the organisation, such as computers: which resources does

your organisation make use of What multilingual needs exist in the organisation: how many languages are spoken in your

organisation, how are the multilingual needs addressed 4. Plan your research, using the following guidelines. You have put your plan in writing, in the form

of a report to your mentor / supervisor. Identify the industry in which your organisation operates. What learning resources are available in your organisation? Make sure that you include

magazines, newsletters, manuals, technical or otherwise, operations manuals, etc. – in short, everything that is available in your organisation.

Plan your learning resources: what learning resources do you plan on using? How will you gather information? You have to list at least two techniques, of which one must

be interviews. Design a questionnaire with that you will use to interview the HR department and other

relevant departments and employees. The questions should give you information as required regarding communication channels in the organisation, communication resources as used in the organisation, technological resources used by the organisation and the multilingual needs of the organisation. You have to include at least 4 questions for each category.

5. Do the research as planned. You have to send the questionnaire to at least 20 people in the organisation. Include employees, supervisors and managers in your survey. It is also important to include the HR manager in your survey.

6. Once you have done the research: Classify and sort your information in writing. Summarise your findings. Attach your summary to the assignment. Write a report about your findings. Your headings should include at least: communication

strategies, communication resources, technological resources, multilingual needs of the organisation as well as a conclusion of how this impacts on the occupational learning of employees.

Make a recommendation of how to improve occupational learning in your organisation through the use of learning resources and communication channels in the organisation. Also make recommendations on how to lessen the impact of different languages on the learning process in your organisation.

7. During the previous assignment you were requested to trace all the learning resources available in your organisation. Develop a database for the learning resources. Send it to your HR manager under cover of a memo.


US 119467

Learner Signature

Date

of 22


Logbook 119467

Date Assignment No Start Finish Total Hours

Date Candidate signature Date Faclitator / Mentor/supervisor

signature

PLEASE REMEMBER TO ATTACH ALL THE RELEVANT DOCUMENTATION.E.G. SCREEN DUMPS,

REGISTERS


US 119467

Learner Signature

Date

of 22


Declaration of Authenticity On Evidence

I (Initials and Surname)

ID No:

declare/certify that the learning activities completed in the Learner Activity Workbook in its entirety is my own original and authentic work (interpreter declaration to be completed where necessary) I acknowledge that should it come to the attention/reported to the Training Provider/ SETA or relevant authorities, and there is sufficient evidence to prove that there is an irregularity regarding the authenticity of this submission the necessary steps will be taken against me which can result in one or more of the following decisions being taken:

A criminal case being opened, Learner achievement certificate cancelled, withdrawn Non processing of Learner Achievement submissions to the SETA pending the outcome of

an investigation De-registration as an Assessor/Moderator (where unauthorised assistance is provided by

the Assessor/Facilitator) Investigation into the accreditation status of the Training Provider if there is an irregularity on

the part of the Training Provider

I know and understand the contents of this declaration: I have no objection to signing the prescribed declaration. The declaration was also explained to me by the Training Provider/Facilitator

Signature of Learner:

Date

Signature of Facilitator:

Date


US 119467

Learner Signature

Date

of 22


PERSONAL NARRATIVE

Answer the following questions based on your experience during the completion of this module. Discuss what you did well and what you would like to do differently.

What went well? What would I do differently?

1 I was able to identify and solve problems effectively throughout the various activities

completed in this module.

2 I was able to understand how different workplace activities have an impact on each other.

3 I was able to use new technology effectively in my daily tasks that I carried out.

4 I was able to communicate effectively with my team members and supervisors.

5 I was able to complete all my work in an organized and efficient manner.

6 Additional Comments

Learner Name: Signature

Facilitator Name: Signature

Date


US 119467

Learner Signature

Date

of 22


HANDOUTS Handout 4- US 119467 Copy of an article from SA Computer magazine of September 2005 about a Panasonic DV Camera.

us 119467 use language and communication in …

Documents