ups cross-border solutions help pei preserve company out of a
TRANSCRIPT
UPS® CROSS-BORDER SOLUTIONS HELP PEI PRESERVE COMPANY OUT OF A STICKY SITUATION
PEI Preserve Company is a proud supplier of all-natural
fruit jams, preserves and other specialty products. Bruce
MacNaughton, president of PEI Preserve Company puts a
strong focus on his customers. Whether they visit the store
in Prince Edward Island or place catalogue orders from
anywhere in Canada and the United States, customers
rely on this mail-order business for quality products.
Challenge:
Discouraging shipping practices including lack of
visibility and introduction of a new border regulation
requiring lengthy paperwork severely impacted PEI
Preserve Company’s ability to serve customers. Since
sales depend heavily on the mail-order business across
the border, MacNaughton was in need of a better way
to ship.
“We were almost to the point of quitting the mail-order business all together. Fortunately, UPS came along and made staying in the business possible”. — Bruce MacNaughton
UPS’s Sweet Solution:
UPS’s cross border expertise ultimately affirmed PEI Preserve Company’s decision to
choose UPS as their ultimate logistics provider. The preserves company now uses a
variety of customized UPS services to suit their needs – UPS Southbound Ground, UPS
Express®, UPS International Air, UPS Free Domicile and UPS customs brokerage.
These services provide PEI Preserve Company with the reliability and visibility they
need to have confidence that their product will be delivered on time. UPS systems
ensure customs documents are completed correctly, orders are cleared and the business
adapts in order to streamline processes.
PEI Preserve Company trusted UPS to improve delivery to their customers and their
expectations have been exceeded. UPS provided many other benefits, including:
Improved customer retentionNow that the company can count on UPS for timely delivery of specialty products and
gifts there has been a 50 per cent increase in regular customers.
Enhanced customer serviceWith UPS, shipments are easily traceable, allowing PEI Preserve Company to notify
customers when a shipment is on its way or has been delayed, cutting down on
customer queries by 75 per cent.
Cost savingsPEI Preserve Company no longer needs to offer discounts to make up for delayed
delivery, lowering customer retention costs. Substantially less paper work means a
decrease in administrative costs as well, saving thousands of dollars!
Time savingsWithout customer complaints, MacNaughton and his wife found time to start a charity
foundation – The Country Gardens of Hope.
Company Success:
Partnering with UPS, PEI Preserve Company was able to succeed and even grow their
business. MacNaughton thanks UPS solutions for the opportunity to expand operations
to acquire another mail-order business.
© 2012 United Parcel Service of America, Inc. UPS, the UPS brandmark and the color brown are trademarks of United Parcel Service America, Inc. All rights reserved.
For more information about PEI Preserve Company, visit www.preservecompany.com.
For more information about the UPS products and services mentioned above, please visit www.ups.com®.
“My staff is very customer-centric, so we are happy to be working with the same type of customer-focused supplier in UPS.” — MacNaughton
“UPS has given us great service, great tools and great confidence – which are what we needed to succeed in the mail-order business.” — MacNaughton