updated technology plan for frit 8132

Upload: admkenn

Post on 04-Jun-2018

224 views

Category:

Documents


0 download

TRANSCRIPT

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    1/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    2/55

    Updated Technology Plan Evaluation 2

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Table of Contents

    Table of Contents...........................................................................................................................2

    Part 1: Narrative............................................................................................................................4

    Introduction........................................................................................................................................... 4

    INCLUDEPICTURE

    !!!!local"ost!!#olu$es!!%&D'%!!:..:..:!!Users!!'n(ela!!Do)nloads!!I$a(e*1 !+

    ,ER-E&R,'TINET ............................................................................................................../

    0tren(t"s and eanesses....................................................................................................................3

    &utline of Tec"nolo( Plan C"an(es...................................................................................... ...........15

    I$6rove$ents...................................................................................................................................... 13

    Part II: U6dated Tec"nolo( Plan.............................................................................................13

    7road87ased 0u66ort....................................................................................................................... ...13

    Needs 'ssess$ent 9based on 6ersonal co$$unication )it" Robbie '$bler on Nove$ber 2;

    2512its>su66ortedsoft)are86c.6"6 and

    "tt6:>>services.(eor(iasout"ern.edu>its>su66ortedsoft)are8$ac.6"6

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    3/55

    Updated Technology Plan Evaluation 3

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    ,aintenance>0u66ort 9borro)ed fro$ "tt6:>>services.(eor(iasout"ern.edu>its>about.6"6>tec"nolo(.6itt.edu>about>it8

    6lan>conclusion."t$l

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    4/55

    Updated Technology Plan Evaluation 4

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Part 1: Narrative

    Introduction

    Georgia Southern University (GSU) reached a record enrollment of 20,574 students

    during Fall, 2012. Currently, there are 17,993 undergraduate students and 2,581 graduate

    students with students from 49 U.S. states and over a 100 countries. Georgia Southern

    University adopted the University System of Georgia, Board of Regents (USG-BOR) initiative to

    increase student success. To achieve this initiative, one of Georgia Southerns goals is to boost

    retention, progression and graduation (RPG) rates in the University System of Georgia. The table

    below provides details about Georgia Southerns growth over the past 10 years.

    Table 1

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    5/55

    Updated Technology Plan Evaluation

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    INCLUDEPICTURE "\\\\localhost\\Volumes\\KODAK\\:..:..:\\Users\\Angela\\Downloads\\Image_0" \*

    MERGEFORMATINET

    Georgia Southern has nationally accredited academic programs in the liberal arts,

    sciences, and professional studies. The faculty, staff, and students embrace many of the core

    values of the University through their integrity, civility, kindness, collaboration, and a

    commitment to lifelong learning, wellness, and social responsibility. (Georgia Southern

    University, 2012a)

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    6/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    7/55

    Updated Technology Plan Evaluation "

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    MERGEFORMATINET

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    8/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    9/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    10/55

    Updated Technology Plan Evaluation 1%

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    weakness identified in part 1 of the Technology Plan Evaluation, along with adding new

    categories suggested for this assignment, that were excluded from part 1.

    Broad-based support. The Broad-Based Support information is not in the

    originaltechnology plan. Incorporating this section into the updated technology plan provides

    additional information about Georgia Southern to the reader. Specifically, the demographics at

    GSU and an enrollment summary provide information about the steady growth of the student

    population over the past 10 years, which will better enable the reader to understand this aspect of

    the institution.

    Needs assessment. While the plan provides a good bit of detail concerning plansfortelecommunications, hardware, software, and physical security needs, it is unclear how these

    needs were determined. For instance, there is no discussion concerning needs assessments,

    surveys, how current/future technology was/will be chosen, how the equipment is /will be used

    by students and staff, nor the availability of necessary training. Clearly, some of the elements

    defined in this category, such as the completion of fiber optic paths may not require input from

    any area except IT, but even in those cases, there should be a documented process cited that

    justifies the need for the stated updates. For technology, that is department or college-specific,

    staff and faculty needs assessments and surveys should be referenced. Again, this lends

    credibility and clarity to the underlying rationale for including the tactic in this plan.

    After an interview with Mr. Robby Ambler from Georgia Southern University, it was

    discovered that the technology committee does in fact conduct administration, faculty, and

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    11/55

    Updated Technology Plan Evaluation 11

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    student surveys in order to determine the technological needs for each group. The surveys, and

    the feedback gleaned should be noted in the technology plan, so all stakeholders are aware that

    the impacted parties had input in the recommendations submitted. This information would

    benefit the plan, because the reader would understand whythe technology committee

    recommends purchasing the technology.

    Mission. The original technology plan did not identify the mission statement

    of theuniversity. By adding the mission statement as an update to the technology plan, the

    reader can see how the universitys mission is tied to the technology plan.

    Vision statement. A vision statement that describes expected outcomes is

    included inthe Technology and Information Resources Strategic Plan. The Achieving the

    Technology Vision section on page 3 describes Georgia Southerns definition of technology

    along with how technology might address students learning and facultys teaching needs. The

    vision statement is linked directly to the Academic Distinction theme associated with Georgia

    Southern Universitys strategic plan and identifies ways to utilize technologies and services for

    students, faculty, administration, alumni and other supporters. However, there is not a clear

    delineation between the outcomes outlined in the vision statement and how technology will

    facilitate those outcomes under the Achieving the Technology Vision paragraph. To improve the

    vision statement, a description of the technology that will affect the outcomes is added. This

    adds cohesion to this area of the plan and better enables the reader to understand how the

    subsequent sections link to each other.

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    12/55

    Updated Technology Plan Evaluation 12

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Goals, objectives, and strategies. Although some of the goals are broad and

    comprehensive, some are also general, as though intended to capture the overarching themes of

    what the university system wants to cover in the technology plan. Because of this, some of the

    goals corresponding objectives and strategies are not easily measurable, making it difficult to

    determine how progress is achieved. To address this deficiency, the objectives and/or strategies

    associated with these goals are updated to incorporate assessments that measure current and

    future states, along with the addition of nineteen new strategies. By adding and updating these

    elements, evidence of success or failure is provided, enabling key decision makers to make

    informed decisions concerning whether the use of a program, software, or hardware should be

    continued or discontinued.

    As described in the Strengths and Weaknesses section of this document, there is a lack of

    organization and clarity around how goals, objectives, and strategies are related, and how they

    support one another. Outlining the goals, associating each goal with its objectives, and

    associating each objective with its strategies will better organize this information. By defining

    and clarifying these relationships, key stakeholders will understand the overall vision for the

    technology plan and can more readily determine whether goals and objectives are appropriate

    and achievable and identify if each has been successfully met at the end of the plans timeline.

    Action plan/multi-year planning. While a timeline was attached to specific

    strategiesin the original technology plan, adding the action plan and multi-year planning

    allowed us to set more specific timelines for each of the goals in this plan.

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    13/55

    Updated Technology Plan Evaluation 13

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Program integration. Program integration is not included in S!"s

    Technology andInformation Resources Strategic Plan, so it was added to the updated plan.

    After reviewing online documentation, it was determined that the integration of Folio is a critical

    component to the success of GSUs long-term online program. Because of this, GSUs

    Technology and Information Resources Strategic Plan should be directly linked to this

    documentation. By linking these documents, there is an additional level of oversight for this

    critical project, since the technology plan is updated annually and a directive is in place for the

    VPIT to periodically provide progress reports.

    Curriculum integration. This portion of the technology plan was completely

    left out ofGeorgia Southerns plan. Because integrating technology into the curriculum is one

    of the core reasons for using technology in educational settings, this section was added to the

    technology plan. It is very important to understand howa particular technology will enhance

    curriculum, and facilitate student learning. This section was added to the plan, to illustrate how

    the Information Literacy Competency Standards for Higher Education may be integrated into the

    curriculum. These standards better align with the technology and curriculum found in a higher

    education environment.

    Ongoing evaluation. There is an ongoing evaluation process described in

    the PlanAssessment section on page 1. The plan is subject to annual assessments and

    modifications, and the University Strategic Planning Committee might periodically request

    progress reports from the Vice President of Information Technology. Within the plan, each

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    14/55

    Updated Technology Plan Evaluation 14

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    tactic has a field for Responsible for Implementation, Timeline, Measure of Progress, and

    Results Obtained, so there is a plan in place to document the success or failure of a particular

    tactic. Finally, Strategy 21 states that there will be a planning strategy that continuously

    assesses progress, clarifies tactics and implements new initiatives in support of the University

    Strategic Plan. This strategy has a timeline of 04/01/2010 with measures of progress being

    documented Level III plans and report of assessment. To enhance the process described, a

    section will be added to help identify the factors involved in making decisions about whether

    technology is incorporated or retired. This is based on surveys, and interactions with impacted

    users, and through usage reports. After receiving a personal communication from Robbie

    Ambler on November 27, 2012, it became apparent that usage is a critical factor in determining

    whether a technology on campus will be continued or retired, so it is noted in the updated

    Evaluation section of technology plan. In this communication, Ambler stated the following:

    Well obviously, when even the company anymore it is time to move on does not support

    a product like GaVIEW. Unfortunately, the vendors and developers in a free market

    economy slightly control that too. Technological standards change too, so we are at that

    mercy sometimes too. Usage definitely plays a part because sometimes needs change and

    products don't adopt -- remember MySpace vs. Facebook days? Other times, it is fiscal.

    We just cannot afford to keep something when a cheaper alternative comes along, i.e.

    Google Apps vs. Novell Groupwise.

    Standards. eorgia Southern !niversity"s technology plan also had no

    e#uipmentstandards listed. Equipment standards for Macs and PCs are located on GSUs

    http://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhed
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    15/55

    Updated Technology Plan Evaluation 1

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    website and are included in the updated plan. It is important that recommended and purchased

    technology follow these standards. The tables found on the website also include training

    opportunities for using the listed software.

    Budget resources. $o funding alternatives are included in S!"s Technology

    andInformation Resources Strategic Plan, so these are added to the updated plan. After

    extensive research, it has been determined that this information is not publicly accessible.

    Therefore, several technology plans from other universities were reviewed, and the University of

    Wisconsins contained a funding sources section in its document. Because other sections of this

    plan are so similar to GSUs technology plan, the decision was made to copy this section from

    the University of Wisconsins plan into GSUs updated technology plan. By doing so, key

    decision makers can quickly identify funding opportunities and/or constraints. Obviously, the

    ideal situation would be to have access to true funding sources, so the technology plan can more

    fully address funding items/programs described in the plan.

    School pilot project. $o school pilot pro%ect recommendations were included

    in S!"soriginal technology plan, so a suggested school pilot program was added to the

    updated plan. Because there is a growing movement toward learner-centered strategies in the

    classroom, it was decided that this would be an excellent idea for a school pilot project. The

    project describes a scenario where faculty from multiple disciplines share/create lesson plans that

    incorporate technology and learner-centered activities in the classroom. These ideas could then

    be reviewed and compiled into a resource for faculty members to reference and incorporate into

    their own classrooms. Multiple resources describing the benefits of learner-centered classrooms

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    16/55

    Updated Technology Plan Evaluation 1!

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    were used for the development of this idea. This type of project would be beneficial in providing

    faculty members new ideas for incorporating this paradigm into their classrooms and providing

    both faculty and students with more meaningful learning experiences.

    Model classroom configurations. &odel classroom configurations are not

    included inGSUs technology plan. However, GSU is using the Smart Classroom

    configurations on campus to assist faculty in teaching. These classrooms are already configured

    with at least a projector and a computer. The pricing for each Smart Classroom along with a

    description of what each level of Smart Classroom costs is provided in the updated technology

    plan. A schematic of a Smart Classroom has also been included to provide a visual

    representation of a Smart Classroom.

    Facilities. As stated under the &odel classroom configurations section'

    S! has SmartClassrooms on campus. These classrooms are available to faculty but must

    be scheduled ahead of time with the Center for Academic Technology Support. In addition to

    providing a projector and computer, these classrooms also provide a list of other technologies

    available in that space. Having information about these technologies present in the classroom

    lessens the fear of walking into an unfamiliar classroom.

    Maintenance/support. There is a general description of the technical

    re#uirementsneeded to meet the stated goals in this report. In some instances, hardware

    and/or software requirements are stated. Technical support is generally discussed throughout

    this document, and there are a few instances where specific technical support requirements are

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    17/55

    Updated Technology Plan Evaluation 1"

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    addressed. In order to better to clarify this section, hardware and software requirements are

    updated in the Software Agreements section. Information about the department responsible for

    technology maintenance, its duties, and contact information were provided, so the reader has a

    starting point for resolving a technology issue.

    Software agreements. This section was not originally in S!"s technology

    plan' soGeorgia Southerns software agreements are added to the updated plan. This

    information was gathered from the GSU website. The tables show what software agreements

    Georgia Southern currently have for both PC and a Mac computers. This section is very valuable

    because it also includes department contacts for specific software training opportunities.

    Acceptable use policy. The Acceptable !se Policy (A!P) was originally

    lin*ed to thetechnology plan, but was not specifically identified. In the updated technology

    plan, the AUP has been pulled out to provide a brief definition for the standards of appropriate

    use and ethical use of technologies on campus for faculty and students.

    Staff development. The Staff +evelopment section was not fully covered in

    the originaltechnology plan. Several suggestions and recommendations about how to conduct

    the staff development workshops have been identified. Some of these recommendations

    included: designated facilities for faculty staff development, faculty buy-in regarding the

    workshop topics, and conducting a technology needs assessment before developing and

    presenting workshops. Workshops should include a mix of pedagogy and technology content so

    that faculty can make a connection between the technology and the curriculum. Faculty staff

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    18/55

    Updated Technology Plan Evaluation 1#

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    development is an important area to cover, because faculty needs to learn the technology skills

    well enough to successfully incorporate them into the classroom. Faculty incentives for using

    technology in the classroom will also be addressed in this section of the technology plan.

    Conclusion and recommendations. $o ,onclusion and ecommendations section is

    includedwithin GSUs technology plan. As with an introduction, every plan or report should

    also conclusions. Here, the reader will be presented with a summary of the overall themes

    presented throughout the technology plan. This will provide the reader with a summary and

    recommendations about key components of the plan. With the additions made to the

    technology plan, the reader will have a clearer understanding of how the goals and objectives

    relate, so the conclusion will highlight these relationships.

    Improvements

    By making the proposed changes, Georgia Southern Universitys updated technology

    plan will better highlight how these objectives and goals can support the achievement of the

    strategic themes outlined in the original technology plan. For example, some of the themes are

    Academic Distinction, Student-Centered University, and Technology Advancement. The

    goals, objectives, and strategies will be clarified, so those responsible for executing the plan will

    better understand the vision and will fulfill the strategies and tactics of the plan more efficiently

    and effectively. By making the technology plan more organized and readable, the technology

    staff can make better decisions about how to execute the plan. Ultimately, this will improve the

    technology support given to faculty and students.

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    19/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    20/55

    Updated Technology Plan Evaluation 2%

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    faculty and students dedication toward this mission are a key component to its success. Some of

    the universitys strategic themes include:

    . Promoting Academic Excellence

    . Enhancing Student Success

    . Increasing Research, Scholarship, and Creative Achievement

    . Maintaining Fiscal Sustainability

    GSU Technology and Information Resources Strategic Plan(Georgia Southern, 2008).

    Vision Statement (borrowed and adapted from GSU Technology and Information Resources

    Strategic Plan).

    Georgia Southern University uses technology to enhance the mission of the university

    through innovative applications and excellence in service to the university community. The

    vision of the technology and information resources at Georgia Southern University is to utilize

    appropriate technologies and services to:

    . enthuse faculty to innovate in their teaching and scholarship by increasing overall

    understanding and use of technology for collaboration, assessment, and differentiated

    learning;

    . inspire students to learn and grow as 21stcentury world citizens through increased

    online learning opportunities and other technological resources and support services

    that enrich learning and promote personal development;

    https://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    21/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    22/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    23/55

    Updated Technology Plan Evaluation 23

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    ' Strategy 40: Provide user-friendly A/V technologies to improve

    communications, and provide the necessary training for using these

    technologies to faculty and students.

    Goal #2: Create enrollment capacity to meet the needs of 4,500 additional students by 2020.

    & Associated Objective #1: Integrate technology systems, equipment and services

    that enable faculty to enhance teaching and learning, facilitate academic advisement,

    and extend the global reach of the university.

    ' Strategy 1: Utilize instructional technologies that foster academic distinction

    through enhancement of teaching and learning, improving access and

    engagement, and building information literacy.

    ' Strategy 3: Improve academic advisement through the use of information

    technology.

    ' Strategy 4: Use technology to extend the global reach of the University to

    provide opportunities for faculty and students to access the University and

    collaborate through regional, national, and international channels.

    ' Strategy 38: Institute a common structure and best teaching practices for

    faculty developing and teaching online instruction.

    & Associated Objective #2: Increase online learning opportunities at GSU and

    specifically, grow the Bachelor of General Studies programs and the WebMBA

    programs available online.

    ' Strategy 1: Utilize instructional technologies that foster academic distinction

    through enhancement of teaching and learning, improving access and

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    24/55

    Updated Technology Plan Evaluation 24

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    engagement, and building information literacy.

    ' Strategy 35: Consult with faculty to develop more online courses for GSU,

    Georgia View, and WebMBA programs to increase student enrollment.

    Goal #3: Increase GSUs participation in educational research and economic development.

    & Associated Objective Integrate technology systems, equipment and services that

    enable faculty to conduct research and perform service that extend the global reach

    of the university.

    ' Strategy 24: Survey appropriate areas to identify current levels of

    participation and determine ways that technology may improve participation.

    ' Strategy 2: Provide technology resources that support faculty in scholarship

    and research.

    ' Strategy 25: Conduct appropriate follow-up surveys to determine post-levels

    of participation.

    Goal #4: Strengthen partnerships with other state education agencies.

    & Associated Objective: Incorporate technology and services that facilitate the

    exchange of information, foster partnerships with state and private enterprise,

    support philanthropic endeavors, and build relationships that encourage participation

    within the university community, including alumni.

    ' Strategy 26: Identify key agencies and contacts to determine current

    satisfaction levels with relationships, important aspects of these relationships,

    and identify areas for improvement through qualitative surveys.

    ' Strategy 7: Develop and implement a web information services strategy.

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    25/55

    Updated Technology Plan Evaluation 2

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    (Technology advancement)

    ' Strategy 8: Collaborate with University system, state, local, and private

    entities to bring about new technological capabilities and efficiencies of

    service. (Private and Public Partnerships)

    ' Strategy 27: Conduct appropriate follow-up surveys to determine post-levels

    of satisfaction.

    Goal #5: Maintain affordability so that cost is not a barrier for students participating in

    higher education.

    & Associated Objective #1: Set up a GSU task force or committee to oversee the costs

    of face-to-face and online courses.

    ' Strategy 28: Conduct research to determine a baseline for "affordability, and

    the impact IT has on institutional costs.

    ' Strategy 29: Advertise funding opportunities and scholarships to students.

    ' Strategy 36: Determine budget impacts/reductions after implementing other

    strategies associated with this goal.

    & Associated Objective #2: Uphold a technology infrastructure that supports the

    university's master plan, is technically current, highly reliable, resilient to loss,

    flexible to changing needs, and fully maintained.

    ' Strategy 16: Develop and maintain technology infrastructure that is resilient,

    reliable, and flexible. (Physical Environment)

    ' Strategy 17: Utilize technology that contributes to conservation of energy

    resources and reduce the institutions greenhouse gas emissions.

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    26/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    27/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    28/55

    Updated Technology Plan Evaluation 2#

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    training throughout the university to foster a culture of effective technology

    project planning and management. (Technology Advancement)

    ' Strategy 20: Develop and maintain IT policies that serve to educate and guide

    the University community on new problems and issues created by

    technology. (Technology Advancement)

    ' Strategy 21: Exercise a technology planning strategy that continuously

    assesses progress, clarifies tactics, and implements new initiatives in support

    of the University Strategic Plan. (Technology Advancement)

    Goal #7: Increase faculty and staff knowledge of available technologies to increase overall

    understanding and use of technologies, promote collaborative opportunities, stimulate

    ongoing and summative assessment of technologies, and differentiate learning in the face-to-

    face and online classroom environments.

    & Associated Objective #1: Increase web-based and face-to-face training

    opportunities for faculty and staff.

    ' Strategy 19: Promulgate the established project methodology, tools, and

    training throughout the university to foster a culture of effective technology

    project planning and management. (Technology Advancement)

    ' Strategy 20: Develop and maintain courses that serve to educate and guide

    the university community on new software, strategies, and issues.

    ' Strategy 37: Provide multiple online and on-campus training opportunities for

    faculty and students to learn how to use the new learning management system

    software.

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    29/55

    Updated Technology Plan Evaluation 2$

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    & Associated Objective #2: Develop detailed technical support resources.

    ' Strategy 19: Promulgate the established project methodology, tools, and

    training throughout the university to foster a culture of effective technology

    project planning and management. (Technology Advancement)

    ' Strategy 20: Develop and maintain IT policies that serve to educate and guide

    the University community on new problems and issues created by

    technology. (Technology Advancement)

    Action Plan/Multi-year Planning (borrowed from GSU Technology and Information

    Resources Strategic Plan)

    Three-Year Technology Plan

    July 1, 2012 June 30, 2015

    Specific information regarding goals, evaluation methods of goals, and funding to reach

    goals is located in the goal section of this technology plan. In July 2012, the Technology

    Planning Team will meet to update the existing plan.

    Table 3

    Goal Implement

    By

    Goal #1: Increase student engagement through learning experiences using digitaltechnologies and resources to achieve content standards and meet undergraduatestudents of the 21st century.

    July 1, 2012

    Goal #2: Create enrollment capacity to meet the needs of 4,500 more studentsby 2020.

    July 1, 2015

    Goal #3: Increase faculty and students knowledge of available technologies toincrease overall understanding and use of technologies, promote collaborative

    July 1, 2012

    https://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1https://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1https://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1https://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    30/55

    Updated Technology Plan Evaluation 3%

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    opportunities, stimulate ongoing and summative assessment of technologies, and

    differentiate learning in the face-to-face and online classroom environments.

    Goal #4: Increase GSUs participation in educational research and economicdevelopment.

    July 1, 2013

    Goal #5: Increase online learning opportunities at GSU. Specifically, grow theBachelor of General Studies programs and the WebMBA programs availableonline.

    July 1, 2013

    Goal #6: Strengthen partnerships with other state education agencies. July 1, 2014

    Goal #7: Maintain affordability so that money is not a barrier for students

    participating in higher education.

    July 1, 2014

    Program Integration

    The implementation of Folio, Georgia Views replacement is critical to the success of

    GSUs online classes. Information concerning its implementation and timelines may be found at

    Folio Implementation Taskforceand Implementation of Folio Timeline. These documents are

    closely related to Strategy 4, which states, Use technology to extend the global reach of the

    University to provide opportunities for faculty and students to access the University and

    collaborate through regional, national, and international channels. Strategy 4s tactics include

    addressing best online practices, internationalization of web services, and additional support for

    Georgia View. Because Georgia View plays a critical role in addressing the plans tactic to

    increase the quality and delivery of online courses, the implementation of Folio will also directly

    influence the attainment of Strategy 4.

    Curriculum Integration (borrowed from:

    http :// www .ala .org /acrl /standards /informationliteracycompetency # ilhed and modeled

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    31/55

    Updated Technology Plan Evaluation 31

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    after http://www.nhaschools.com/schools/paragon/School%20Operations

    %20Documents/Technology%20Plan.pdf)

    The curriculum goals of the university should be linked to standards, such as the ones

    found at Information Literacy Competency Standards for Higher Education and fully integrate

    technology into the curriculum as reflected in the following table.

    http://academics.georgiasouthern.edu/etc/d2l/taskforcehttp://academics.georgiasouthern.edu/etc/d2l/timelinehttp://academics.georgiasouthern.edu/etc/d2l/taskforcehttp://academics.georgiasouthern.edu/etc/d2l/timelinehttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.nhaschools.com/schools/paragon/School%20Operations%20Documents/Technology%20Plan.pdfhttp://www.nhaschools.com/schools/paragon/School%20Operations%20Documents/Technology%20Plan.pdfhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhedhttp://www.ala.org/acrl/standards/informationliteracycompetency#ilhed
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    32/55

    Updated Technology Plan Evaluation 32

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Table 4

    Standards Curricula Integration Resources

    Standard 1: The information

    literate student determines

    the nature and extent of the

    information needed.

    . Students employ data-

    collection technologies to

    gather, view, and analyze

    the results for a content-

    related problem.

    . Students identify and

    recognize the value and

    differences of potential

    resources in a variety of

    formats (e.g., multimedia,

    database, website, data

    set, audio/visual, book).

    LCD Projectors

    Smart Boards

    Internet Connectivity

    Smart Classrooms

    Regularly scheduled

    student access to

    computers required

    in either a shared

    space (lab/media

    center) or in the

    classroom

    Standard 2: The information

    literate student accesses

    needed informationeffectively and efficiently.

    . Students use a variety of

    digital resources to locate

    information.. Students use a variety of

    technology tools to

    maximize the accuracy of

    technology produced.

    Getting Started on

    Using Library

    Resources(electronic and hard

    copy)

    Standard 3: The information

    literate student evaluates

    information and its sources

    critically and incorporates

    selected information into his

    or her knowledge base and

    value system.

    . Students evaluate

    information from online

    resources for accuracy

    and bias.

    . Students understand that

    using information from a

    single internet source

    might result in the

    reporting of erroneous

    facts and that multiple

    sources should always be

    researched.

    Eagle Source

    Evaluating

    Information

    http://library.georgiasouthern.edu/libref/using.htmlhttp://library.georgiasouthern.edu/libref/using.htmlhttp://library.georgiasouthern.edu/libref/using.htmlhttp://www.google.com/url?q=http%3A%2F%2Flibrary.georgiasouthern.edu%2Feaglesource%2FEvaluatingInformation&sa=D&sntz=1&usg=AFQjCNElYx5zu9DyDOP8HULAmiQXZjtomghttp://www.google.com/url?q=http%3A%2F%2Flibrary.georgiasouthern.edu%2Feaglesource%2FEvaluatingInformation&sa=D&sntz=1&usg=AFQjCNElYx5zu9DyDOP8HULAmiQXZjtomghttp://www.google.com/url?q=http%3A%2F%2Flibrary.georgiasouthern.edu%2Feaglesource%2FEvaluatingInformation&sa=D&sntz=1&usg=AFQjCNElYx5zu9DyDOP8HULAmiQXZjtomghttp://library.georgiasouthern.edu/libref/using.htmlhttp://library.georgiasouthern.edu/libref/using.htmlhttp://library.georgiasouthern.edu/libref/using.htmlhttp://library.georgiasouthern.edu/libref/using.htmlhttp://library.georgiasouthern.edu/libref/using.htmlhttp://library.georgiasouthern.edu/libref/using.htmlhttp://www.google.com/url?q=http%3A%2F%2Flibrary.georgiasouthern.edu%2Feaglesource%2FEvaluatingInformation&sa=D&sntz=1&usg=AFQjCNElYx5zu9DyDOP8HULAmiQXZjtomghttp://www.google.com/url?q=http%3A%2F%2Flibrary.georgiasouthern.edu%2Feaglesource%2FEvaluatingInformation&sa=D&sntz=1&usg=AFQjCNElYx5zu9DyDOP8HULAmiQXZjtomghttp://www.google.com/url?q=http%3A%2F%2Flibrary.georgiasouthern.edu%2Feaglesource%2FEvaluatingInformation&sa=D&sntz=1&usg=AFQjCNElYx5zu9DyDOP8HULAmiQXZjtomghttp://www.google.com/url?q=http%3A%2F%2Flibrary.georgiasouthern.edu%2Feaglesource%2FEvaluatingInformation&sa=D&sntz=1&usg=AFQjCNElYx5zu9DyDOP8HULAmiQXZjtomg
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    33/55

    Updated Technology Plan Evaluation 33

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    . Students evaluate

    available digital resourcesand select the most

    appropriate ones.

    Standard 5: The information

    literate student understands

    many of the economic, legal,

    and social issues surrounding

    the use of information and

    accesses and uses

    information ethically and

    legally.

    . Students understand and

    describe issues related to

    acceptable and

    responsible use of

    technology.

    . Students understand and

    describe issues related to

    unethical use ofinformation and

    communication

    technologies and possible

    security issues related to

    e-commerce.

    . Students understand,

    describe, and

    communicate possible

    societal impacts of future

    technologies.

    GSU Computer Use

    Policy

    Copyright and

    FairUse

    Ongoing Evaluation (borrowedfrom GSU Technology and Information Resources Strategic

    Planand personal communication from Robbie Ambler)

    Making decisions concerning the purchase, continuance, or retirement of technologies is

    an ongoing process at GSU. There are multiple factors involved in making these decisions.

    Departments may submit their needs to the Center for Academic Technology Support (CATS)

    for review. Information from usage reports and data collected anonymously from technology

    surveys are also used. Some of these are off-campus national surveys involving both students

    and faculty. By conducting these surveys offsite through third parties, CATS is better able to

    http://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and%20Computer%20Use.pdfhttp://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and%20Computer%20Use.pdfhttp://www.google.com/url?q=http%3A%2F%2Facademics.georgiasouthern.edu%2Fetc%2Fproducts%2Fcopyright&sa=D&sntz=1&usg=AFQjCNHRW2DCHwkc2BKKvW1g2uUAxy1s0Qhttp://www.google.com/url?q=http%3A%2F%2Facademics.georgiasouthern.edu%2Fetc%2Fproducts%2Fcopyright&sa=D&sntz=1&usg=AFQjCNHRW2DCHwkc2BKKvW1g2uUAxy1s0Qhttps://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1https://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1http://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and%20Computer%20Use.pdfhttp://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and%20Computer%20Use.pdfhttp://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and%20Computer%20Use.pdfhttp://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and%20Computer%20Use.pdfhttp://www.google.com/url?q=http%3A%2F%2Facademics.georgiasouthern.edu%2Fetc%2Fproducts%2Fcopyright&sa=D&sntz=1&usg=AFQjCNHRW2DCHwkc2BKKvW1g2uUAxy1s0Qhttp://www.google.com/url?q=http%3A%2F%2Facademics.georgiasouthern.edu%2Fetc%2Fproducts%2Fcopyright&sa=D&sntz=1&usg=AFQjCNHRW2DCHwkc2BKKvW1g2uUAxy1s0Qhttp://www.google.com/url?q=http%3A%2F%2Facademics.georgiasouthern.edu%2Fetc%2Fproducts%2Fcopyright&sa=D&sntz=1&usg=AFQjCNHRW2DCHwkc2BKKvW1g2uUAxy1s0Qhttps://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1https://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhWaWc/edit?pli=1
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    34/55

    Updated Technology Plan Evaluation 34

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    approach its evaluation process more objectively. In addition to usage reports and user surveys,

    Student Tech Fees (STF) is another primary factor involved in assessing faculty and student

    needs. This process involves faculty requesting items through the STF plan, and students then

    approving or disapproving the requests. By incorporating all of these factors, assessing market

    trends, and evaluating users attitudes and needs, the evaluation process can be conducted

    effectively and without bias. This ensures that the integrity of the decision-making process

    remains intact.

    In addition to the ongoing evaluation of technologies by GSU, the Technology

    Advancement plan will be subject to annual assessments and changes by the Vice President of

    Information Technology and the Chief Information Officer in conjunction with the Presidents

    Cabinet with input from the Information Technology Advisory Committee among many other

    sources. It is also within the purview of the University Strategic Planning Committee to request

    periodically the Vice President of Information Technology to report on the progress of this plan.

    Standards (borrowed from http://services.georgiasouthern.edu/its/supportedsoftware-pc.php

    andhttp://services.georgiasouthern.edu/its/supportedsoftware-mac.php)

    Georgia Southern University has a plethora of installed software available, and the

    majority of the software is licensed. Updates concerning software standards were last made in

    September 2012. Some resources also include training opportunities and training sites listed on

    the Georgia Southern University website.

    Budget Resources (borrowed from http://www.uwsa.edu/olit/cio/ITplans/UW-Green%20Bay

    %20IT%20Plan.pdf)

    http://services.georgiasouthern.edu/its/supportedsoftware-pc.phphttp://services.georgiasouthern.edu/its/supportedsoftware-mac.phphttp://www.uwsa.edu/olit/cio/ITplans/UW-Green%20Bay%20IT%20Plan.pdfhttp://www.uwsa.edu/olit/cio/ITplans/UW-Green%20Bay%20IT%20Plan.pdfhttp://services.georgiasouthern.edu/its/supportedsoftware-pc.phphttp://services.georgiasouthern.edu/its/supportedsoftware-mac.phphttp://www.uwsa.edu/olit/cio/ITplans/UW-Green%20Bay%20IT%20Plan.pdfhttp://www.uwsa.edu/olit/cio/ITplans/UW-Green%20Bay%20IT%20Plan.pdf
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    35/55

    Updated Technology Plan Evaluation 3

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    There are several sources of funding for technology: general program revenue, program

    revenue, charge-backs, student fees, grants and grant overhead, contracts, and gifts. General

    program revenue (GPR) is by far the largest source of funding for the campus and is used to fund

    the campus infrastructure including network backbone, firewall, servers, faculty/staff desktops

    and instructor workstations in classrooms. Campus-wide applications such as email, office

    applications, SIS, and library systems are included as part of basic IT services. The campus

    administration allocates funds to the Information Services Division to support these basic IT

    services for GPR-based units. Program revenue units must pay for their hardware, software and

    network services through a charge-back from CIT. The annual charge-back per workstation

    covers costs of software licenses, central server space, security protection, Help Desk services,

    and training. CIT orders replacement workstations for PR units every three years and charges the

    units at the time of purchase. Peripheral equipment, such as printers, scanners, editing

    equipment, is purchased with unit funds and ordered through CIT.

    The campus receives earmarked funds from USG System to support special technology

    initiatives. These funds were acquired through special legislation and will be monitored.

    . General Access Funds for student general access computing lab.

    . Lab/Classroom Modernization Funds for equipment used by students in classroom/lab

    settings, about 50% is allocated annually for special instructional computer labs.

    . Student Technology Fee is about 2% of tuition and must be used for student technology

    that benefits all students Grants, grant overhead dollars, contracts and gifts have all been

    used by individuals and departments to purchase hardware and software. This source of

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    36/55

    Updated Technology Plan Evaluation 3!

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    funding is not ideal because most grants and gifts are one-time revenue sources and

    computer technology is not a one-time purchase.

    School Pilot Project

    Most students and teachers prefer traditional teaching or teacher-centered methods.

    While these styles still dominate higher education, many educators are beginning to employee

    more student-centered methods. With traditional teaching and assessment methods, students

    focus on lecture notes and readings, from which they are assessed. Since the accompanying

    assessments generally focus on these notes and readings, students responses are based on those

    readings. Therefore, it is unclear whether the student has truly learned anything (Peters &

    Beeson, 2010, p. 773) This is one of the primary reasons that many educators are now opting to

    create a classroom environment that invites student-centered learning and one where active

    participation is required.

    With a learner-centered classroom, the focus shifts from teaching to learning. While

    instruction quality is important, it is not the primary goal in these classrooms. Instead, the focus

    is to continuously improve the quality of learning for all students, thereby shifting what the

    institution takes responsibility for: from quality instruction (lecturing, talking) to student

    learning. Students, the co-producers of learning, can and must take responsibility for their own

    learning. (Saulnier, Landry, Longenecker, & Wagner, 2008, p. 170) This benefits both faculty

    and students. Faculty benefits because students become responsible for their own learning,

    which changes the role of faculty to that of a learning facilitator or coach. Students benefit

    because they learn more thoroughly and quickly and retain and use knowledge and skills more

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    37/55

    Updated Technology Plan Evaluation 3"

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    ably, and transfer both knowledge and skills gained to their work environments but also alter

    their own instructional expectations and practices. (Brown-Ferrigno & Muth, 2012, p. 2)

    Because of benefits to both educators and students, a school pilot will be formed to

    incorporate learner-centered instructional methods into the Smart Classrooms discussed in the

    next section of this document. There are numerous ways these features can be utilized to create a

    more learner-centered environment. For instance, in a bring your own device classroom, one

    possibility is to have students grouped together to research different aspects of a module and

    create a PowerPoint presentation that demonstrates their findings and conclusions about key

    concepts. After designing the PowerPoint, students could choose a representative to display their

    presentation on the Smart Board for the entire class to view. To enhance student-centered

    active learning, the audience might also participate in instant polling, using a device like

    Prometheans ActivExpression. Faculty is encouraged to be creative when developing these

    learner-centered activities.

    To make the most of this pilot, faculty members will submit their best ideas/lesson plans

    with the most universal applicability for inclusion into a collection of best practices. After

    review, this collection will be shared with all faculty members. This pilot not only provides a

    great opportunity for faculty to learn from each other but to also be creative with technology and

    showcase their best ideas. Additionally, this collection will be particularly helpful in providing

    ideas to new faculty members and those who might otherwise be resistant to incorporating

    student-centered learning into their own classrooms. Creating and sharing this documentation

    addresses several of the primary reasons for faculty resistance to this method. These reasons

    include the powerful influence of traditional teaching methods, lack of familiarity with using

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    38/55

    Updated Technology Plan Evaluation 3#

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    these methods, and student and faculty discomfort with embracing new changes (Johnson, et al.,

    2009, p. 148).

    Model Classroom Configuration

    Smart Classrooms (Borrowed from CATS at:

    http://academics.georgiasouthern.edu/etc/products/classroom

    Below are several categorized levels of Smart Classroom installation to assist

    departments when purchasing new Smart Classrooms.

    Smart Classroom Levels and Pricing

    Level 1 - Basic Smart Room

    A Basic Smart Classroom includes a projector, projector mount, speakers with an amplifier,

    manual screen, and installation with AV cabling and wall plate. A Basic Smart Classroom

    installation also

    includes power and two data ports.

    Total Cost: $7,050

    Level 2 - Complete Smart Room

    A Complete Smart Classroom includes a Crestron room controller, instructor station,

    projector, projector mount, speakers with an amplifier, manual screen, computer, DVD/VHS

    player, document camera, and full installation with AV cabling and wall plate. A Complete

    Smart Classroom installation also includes power and four data ports.

    Total Cost: $24,500

    Level 3 - Advanced Smart Room

    http://academics.georgiasouthern.edu/etc/products/classroomhttp://academics.georgiasouthern.edu/etc/products/classroomhttp://academics.georgiasouthern.edu/etc/products/classroomhttp://academics.georgiasouthern.edu/etc/products/classroom
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    39/55

    Updated Technology Plan Evaluation 3$

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    An Advanced Smart Classroom includes all of the equipment found in a Level 2 Smart

    Classroom plus other requirements such as Sympodiums, black out drapes, multiple

    projectors, and/or enhanced audio.

    Total Cost: $35,000

    CATS also provides information and assistance with Smart carts, portable units that can turn

    any classroom into a Smart Classroom.

    Smart Cart 1: Includes a projector, cart, computer, DVD/VHS player, and security.

    Total Cost: $3,500

    Smart Cart 2: Includes a projector, cart, computer, DVD/VHS player, document camera, and

    security.

    Total Cost: $5,500

    Figure 1

    Rm. 3167, CIT Building

    Schematic of a Smart Classroom (R. Ambler, personal communication, November 27,

    2012.)

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    40/55

    Updated Technology Plan Evaluation 4%

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    http://academics.georgiasouthern.edu/etc/products/classroom

    Facilities (modeled after CATS at Classroom Facilities)

    The Center for Academic Technology Support provides Smart Classrooms on

    campus. These classrooms are set up with a projector and computer. Many of these

    classrooms also come with iClickers and Echo 360 screen lecture capture software. The

    Smart Classroom Displayprovides an online inventory of all classrooms on campus. This

    display can help determine which technologies are available in a particular classroom and

    http://academics.georgiasouthern.edu/etc/products/classroomhttp://academics.georgiasouthern.edu/etc/products/classroomhttps://secure.georgiasouthern.edu/~etc/smart/display.phphttps://secure.georgiasouthern.edu/~etc/smart/display.phphttp://academics.georgiasouthern.edu/etc/products/classroomhttp://academics.georgiasouthern.edu/etc/products/classroomhttps://secure.georgiasouthern.edu/~etc/smart/display.php
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    41/55

    Updated Technology Plan Evaluation 41

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    alleviate concerns about being assigned to an unfamiliar classroom. Lesson plans are

    available with designated Smart Classrooms.Smart Facilities Trainingand Smart Facilities

    Planningcontain more information about the facilities available on campus.

    Maintenance/Support (borrowed fromhttp://services.georgiasouthern.edu/its/about.php)

    Information Technology Services reports to the office of the Vice President for Information

    Technology and Chief Information Officer. This department is responsible for the following:

    . Support and assistance for desktop computing in both administrative and academic

    environments, including equipment acquisition and repair;

    . Operating system and database administration for the central campus computing

    environment;

    . Data and voice communications;

    . Support for Banner, PeopleSoft, and related applications;

    . Software support and distribution;

    . Web Assistance;

    . Maintenance of campus network infrastructure;

    . Network and email account setup and management;

    . and Management of student computing labs.

    Information Technology may be contacted by phone at (912) 478-5429, by email at

    [email protected], or in person on the second floor of the Henderson Library.

    https://secure.georgiasouthern.edu/~etc/smart/planning.phphttps://secure.georgiasouthern.edu/~etc/smart/planning.phphttps://secure.georgiasouthern.edu/~etc/smart/planning.phphttps://secure.georgiasouthern.edu/~etc/smart/planning.phphttp://services.georgiasouthern.edu/its/about.phphttps://secure.georgiasouthern.edu/~etc/smart/planning.phphttps://secure.georgiasouthern.edu/~etc/smart/planning.phphttps://secure.georgiasouthern.edu/~etc/smart/planning.phphttp://services.georgiasouthern.edu/its/about.php
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    42/55

    Updated Technology Plan Evaluation 42

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Software Agreements (borrowed fromhttp://services.georgiasouthern.edu/its/software.php)

    The software agreements Georgia Southern University currently have installed on PC

    and Mac Software are listed on the GSU Website. Tables are included, showing software

    the university has available. There is also training support for most of the software offered.

    This information is updated on a regular basis. The PC Software Agreements were updated

    in September 2012, and the Mac Software Agreements were updated in April 2012. The

    tables can be found athttp://services.georgiasouthern.edu/its/software.php.

    Figure 2

    http://services.georgiasouthern.edu/its/software.phphttp://services.georgiasouthern.edu/its/software.phphttp://services.georgiasouthern.edu/its/software.phphttp://services.georgiasouthern.edu/its/software.phphttp://services.georgiasouthern.edu/its/software.phphttp://services.georgiasouthern.edu/its/software.php
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    43/55

    Updated Technology Plan Evaluation 43

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Non-standard software may be purchased by GSU under the USG agreement with SRS

    Software located at:http://www.srs.usg.edu/

    Acceptable Use Policy (borrowed from theGSU Computer Use Policy)

    The Board of Regents, Appropriate Use Policy (2009-014) which charges each University

    System of Georgia institution to develop policy that, at minimum, includes the Board policy

    guidelines, authorizes this Information Technology Appropriate Use Policy. These guidelines

    establish that the institution and its users have an obligation to abide by the following standards

    of appropriate and ethical use:

    . Use only those IT resources for which you have authorization

    . Protect the access and integrity of IT resources

    . Abide by applicable local, state, federal laws, university policies and respect the

    copyrights and intellectual property rights of others, including the legal use of

    copyrighted material

    . Use IT resources only for their intended purpose

    . Respect the privacy and personal rights of others

    . Do no harm

    Therefore, the following Information Technology (IT) Appropriate Use Policy (AUP)

    statement defines acceptable technology and information use practices, promotes an

    understanding of responsible use of university IT resources, seeks to protect the Universitys IT

    resources, and preserves the relevant policies, regulations and laws. The policy is not intended to

    http://www.srs.usg.edu/http://www.srs.usg.edu/http://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and%20Computer%20Use.pdfhttp://www.srs.usg.edu/http://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and%20Computer%20Use.pdf
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    44/55

    Updated Technology Plan Evaluation 44

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    be exhaustive, and Georgia Southern University reserves the right to limit, restrict, or extend

    privileges and access to its information technology resources.

    Staff Development

    The primary goals of effective staff development include increasing faculty and staff

    knowledge of available technologies to increase overall understanding and use of technologies,

    promote collaborative opportunities, stimulate ongoing and summative assessment of

    technologies, and differentiate learning in the face-to-face and online classroom environments.

    Currently, there are three departments on campus that offer technology and pedagogy

    workshops. These departments include the Center for Academic Technology Support, the Center

    for Teaching, Learning, & Scholarship, and the Center for Online Learning. It would be

    beneficial to have these entities merged as a single unit where all technology and pedagogy

    workshops would be offered to eliminate duplication of efforts on campus and to eliminate

    confusion concerning where faculty meet for staff development purposes.

    One of the most important steps for improving professional development is to engage

    faculty and staff throughout the design process. Initially, this includes incorporating their input

    about workshop topics and content delivered. Feedback should be obtained by conducting needs

    assessment surveys, where teachers identify the technologies for which they believe they need

    the most assistance, followed by a readiness assessment of faculty and staffs technology skills

    prior to the commencement of workshops. This is not only vital for ensuring the workshop

    meets its target audiences needs, but for identifying teachers and staff with strong technology

    skills, who can then be paired as mentors with those who may need more assistance. Of course,

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    45/55

    Updated Technology Plan Evaluation 4

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    this should be a continuous process where technology workshops are evaluated, participant

    feedback is sought, and feedback is then incorporated into future workshops.

    Once workshops are developed and ready for delivery, the focus should be on how the

    content is conveyed, again ensuring that it is appropriately geared toward its target audience.

    Regardless of skill sets, the training environment should be free from outside distractions and

    other administrative needs. Facilities should be designated specifically for technology and

    pedagogy training purposes with multiple, qualified trainers assigned to this task. It is also

    important that faculty and staff understand the rationale for adding a new software tool to their

    repertoire. This may entail the workshop instructor explaining how the pedagogy might be

    considered when utilizing the technologies discussed in the workshop. For example, when

    writing student learning objectives (SLOs) and using learning management software, the benefits

    of using Blooms taxonomy could be discussed. By addressing the basis for using the new

    software at the beginning of the workshop, faculty and staff immediately understand why they

    should use the technology in the curriculum. This understanding is critical for full participation

    and engagement throughout the workshop. This should also facilitate the cultivation of a

    teaching environment where teachers are free to ask questions and experiment with technologies.

    After faculty and staff understand why the technology is being incorporated into the

    curriculum, the next step is to concentrate on teaching participants how to use the technology.

    Again, it is vital that faculty and staff know how to use the technology prior to discussions about

    its potential uses for enhancing in-class teaching and learning experiences. For this reason, it is

    essential that faculty and staff be given hands-on training during the workshop. By reinforcing

    the purposes for the technology in the curriculum and encouraging faculty to practice the steps as

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    46/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    47/55

    Updated Technology Plan Evaluation 4"

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Finally, it is critical to provide follow-up support for faculty and staff. Workshop

    instructors should discuss the best ways to troubleshoot potential technology problems that might

    arise in the classroom. Written and video materials describing pedagogical strategies and

    technology tools should be shared with workshop participants. Links to these materials and

    Helpdesk support numbers should be provided on all academic technology sites. These website

    resources should be periodically reviewed, updated, and kept current. Presently, instructional

    designers are available only to the faculty entering the Center for Online Learning (COL)

    Cohorts each term. To enhance faculty and staff support, make instructional technologists and

    instructional designers available for consultation with all faculty on campus. However,

    additional instructional support staff would be required to facilitate this action.

    Conclusion and Recommendations (adaptedfromhttp://technology.pitt.edu/about/it-

    plan/conclusion.html)

    The accomplishments already achieved through the implementation of the technology

    plan have been considerable and their impact dramatic. They have laid a sound foundation for

    the systematic evolution of information technology services at GSU. The university's efforts for

    reducing security risks, implementation of e-collaboration software, and the upcoming

    conversion to Folio support the strategic direction that has been set and have been recognized

    formally as representing best practices. The structure and standard practices that have been

    implemented ensure the continued stability of the network. They will also enable future efforts

    to stay on course and develop appropriate ways to support the mission of the University. By

    implementing other strategies presented throughout this document, such as the learner-centered

    http://technology.pitt.edu/about/it-plan/conclusion.htmlhttp://technology.pitt.edu/about/it-plan/conclusion.htmlhttp://technology.pitt.edu/about/it-plan/conclusion.htmlhttp://technology.pitt.edu/about/it-plan/conclusion.html
  • 8/13/2019 Updated Technology Plan for FRIT 8132

    48/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    49/55

    Updated Technology Plan Evaluation 4$

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    References

    American Library Association. (2012). ALA standards. Retrieved from

    http://www.ala.org/acrl/standards/informationliteracycompetency#ilhed

    Archibald, S., Coggshall, J.G., Croft, A. and Goe, L. (2011). High-quality professional

    development for all teachers: Effectively allocating resources. National Comprehensive

    Center for Teacher Quality: Research and Quality Brief, 1-23. Retrieved from

    http://www.tqsource.org/publications/HighQualityProfessionalDevelopment.pdf

    Brown-Ferrigno, T., & Muth, R. (2012). Use of learner-centered instructional

    strategies in higher education: Doctoral student assessments.International Journal for

    the Scholarship of Teaching and Learning, 6(2), 1-21. Retrieved from

    http://academics.georgiasouthern.edu/ijsotl/v6n2/articles/PDFs/Acc%20Art_Browne-

    Ferrigno%20&%20Muth.pdf

    Garet, M.S., Porter, A.C., Desimone, L., Birman, B.F., and Yoon, K.S. (2001) What

    makes professional development effective? Results from a national sample of teachers.

    American Educational Research Journal, 38(4), 915-945. Retrieved from

    http://www.jstor.org/stable/3202507

    Georgia Southern University. (2012j). About IT services. Retrieved from

    http://services.georgiasouthern.edu/its/about.php http://www.jstor.org/stable/3202507

    Georgia Southern University. (n.d.d). Academic technology tools for collaborative

    communications. Retrieved from http://academics.georgiasouthern.edu/etc/products/tools

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    50/55

    Updated Technology Plan Evaluation %

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Georgia Southern University. (2010a). Computer use policy. Retrieved from

    http://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and

    %20Computer%20Use.pdf

    Georgia Southern University. (2008b). Eagle source: Evaluating information. Retrieved from

    http://library.georgiasouthern.edu/eaglesource/EvaluatingInformation

    Georgia Southern University. (2012a). Enrollment data. Retrieved from

    https://www.sta.georgiasouthern.edu/sra/Enrollment/index.cfm

    Georgia Southern University. (2012b). Folio taskforce. Retrieved from

    http://academics.georgiasouthern.edu/etc/d2l/taskforce

    Georgia Southern University. (2012c). Folio timeline. Retrieved from

    http://academics.georgiasouthern.edu/etc/d2l/timeline

    Georgia Southern University. (2012i). Getting Started: How to use the library. Retrieved from

    http://library.georgiasouthern.edu/libref/using.html

    Georgia Southern University. (n.d.d). GoogleApps resources. Retrieved from

    https://sites.google.com/a/georgiasouthern.edu/google-apps-fac-staff/

    Georgia Southern University. (2010b). Human resources policies and procedures. Retrieved

    from

    http://jobs.georgiasouthern.edu/pdf/2050%20Information%20Technology%20and

    %20Computer%20Use.pdf

    Georgia Southern University (2012d). Mac software - standard installed software.

    Retrieved from http://services.georgiasouthern.edu/its/supportedsoftware-mac.php

    Georgia Southern University. (2012e). PC software - standard installed software.

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    51/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    52/55

    Updated Technology Plan Evaluation 2

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Meill, L. and Seeskin (2011, September 29). Teachers suggest five steps to better

    professional development. Chicago Catalyst News. Retrieved from http://www.catalyst-

    chicago.org/news/2011/09/29/teachers-suggest-five-steps-better-professional-

    development

    Paragon Charter Academy. (2011). Technology plan. Retrieved from

    http://www.nhaschools.com/schools/paragon/School%20Operations

    %20Documents/Technology%

    Peters, R., & Beeson, M. (2010). Reducing the gap between skills sought by

    employers and developed by education. Political Science & Politics, 43(4), 773-777.

    Saulnier, B. M., Landry Longenecker, H.E., & Wagner, T.A. (2008). From teaching to

    learning: Learner centered teaching and assessment in information systems education.

    Journal of Information Systems Education, 19(2), 169-174.

    University of Pittsburg. (2008). Information Technology Plan. Retrieved from

    https://docs.google.com/a/georgiasouthern.edu/file/d/0BwLLctNDSnVmSjI2THdXRlhW

    aWc/edit?pli=1

    University of Wisconsin-Green Bay. (n.d.). University of Wisconsin-Green Bay

    technology plan 2010(Rep.). Retrieved from http://www.uwsa.edu/olit/cio/ITplans/UW-

    Green%20Bay%20IT%20Plan.pdf

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    53/55

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    54/55

    Updated Technology Plan Evaluation 4

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    strategies and

    recommendations forincentives and professional

    development resources.

    the needed

    competencies.

    eeds

    Assess)ent

    Assessment is comprehensive and

    contains detailed information from

    hardware resources, technology

    needs assessment, surveys. #t

    identifies use by students and

    staff, and training received and

    desired.

    Technology has been

    assessed and analy&ed,

    but may not include

    summaries of

    information from all

    elements in the

    technology surveys.

    'eeds

    assessment is

    absent or

    incomplete.

    udget

    esources

    (udget estimates and expenses

    are identified. $ro)ect, budgets

    and times are listed for each

    item. Specific funding

    resources are described

    including current and future

    funding sources. #ncludes the

    reallocation and employment

    of resources and attached

    budget figures.

    (udget estimates

    and expenses are

    identified. Specific

    funding sources are

    described but are

    limited to traditional

    sources without

    specific budget

    figures.

    (udget estimates,

    expenses, and*or

    funding resources are

    absent from this

    technology plan, or are

    incomplete and does

    not address other

    incoming funding

    required to implement

    the plan.

    Technical

    -upport

    This technology plan includes a

    comprehensive description of the

    technical requirements,

    including minimum standards for

    computer hardware, software, and

    connectivity, and all otherservices*facilities needed to

    execute successfully the stated

    goals and strategies. Support for

    the technology is also included in

    this plan.

    This technology plan

    includes a general

    description of the

    technical

    requirements needed

    to executesuccessfully the

    stated goals and

    strategies.

    Technology support

    is not addressed.

    This technology

    plan does not

    include the

    technical

    requirements

    needed to executesuccessfully the

    stated goals and

    strategies.

  • 8/13/2019 Updated Technology Plan for FRIT 8132

    55/55

    Updated Technology Plan Evaluation

    Louise Fechter, Angela Kennedy, and Lacey Phillips

    Technology

    -tandardsand 5odels

    0or

    Technology

    and Learning

    $rovides clear and

    comprehensive descriptionof the capabilities of

    hardware and learning

    environments. #t identifies

    technology standards that the

    computer hardware,

    software, and*or connectivity

    will meet. #t describes the

    types of learning

    environments that currently

    exist and those to be createdby the plan.

    $rovides a general

    description of thecapabilities of hardware

    and learning environments.

    #t identifies some

    technology standards that

    the computer hardware,

    software, and*or

    connectivity will meet. #t

    describes some types of

    learning environments that

    currently exist and those tobe created by the plan.

    Technology

    standards andmodels for

    technology

    learning are

    absent or

    incomplete.

    6ngoing

    Evaluation

    Process

    An evaluation process and

    instrument are described in

    detail, and is comprehensive

    in nature. Assessment is

    timely and tied to the goals

    and strategies.

    An evaluation process is

    described but lacks complete

    detail and comprehensiveness.

    The link to goals and

    strategies is not apparent.

    'o formal

    evaluation

    process is

    described.

    (onclusion and

    eco))endations

    !onclusion and

    recommendations are

    thorough and

    complete.

    !onclusion and

    recommendations are

    present but not

    thorough or complete.

    !onclusion and*or

    recommendations

    are missing.

    Total -core7 *+