update conflict.ppt

8/18/2019 update conflict.ppt

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Hanan Abbas Assistant ProfessorOf Family Medicine

Conict management


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Learning Objectives

1. To define “conflict”

2. To review typical conflicts, andpossible methods generally sed!. To become familiar with necessary

s"ills in resolving conflicts

http://sonjakreis.girlshopes.com/conflicttheoryofmanagement/


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What is conflict?

• A battle, contest or opposing forces existingbetween primitive desires and moral, religious

or ethical ideas ( Webster’s Dictionary)

• A state of incompatibility of ideas between twoor more parties or individuals

onflict management is the practice of

identifying and handling conflict in a sensible,

fair and efficient manner


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CONFLICT HAPPENS

Confict is…•a normal, inescapablepart o lie

•

a periodic occurrencein any relationship

•an opportunity to

understand opposingpreerences and values

•ENERGY

4


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Conficts, dierences, disagreements

Natural result o people or!ingtogether

"ue to#

$ersonal actors

%alues

&ocial actors


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Conficts, dierences, disagreements

Can be constructive

E'citing

Rereshing

Good or (ob perormance

1.05 Understand concepts of teamwork


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Research indicates that the ma(or actor inunreasonable rigidity is…


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&ome teammembers simplyturn their bac!s

on the teameortaltogether…))


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!ypes of conflict

• Inter-personal and intra-

personal• Inter-group and intra-group

• Competitive and Disruptive


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onflict "rocessAntecedent conditions

"erceived conflict #elt onflict

$anifest behavior

onflict %esolution&r 'uppression

%esolution aftermath


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#ntecedent $onditions

Scarce Resources

Conficting attitude

Communication barriers Need or consensus

Unreso!ed "rior conficts

#no$edge o se and ot%ers


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%ow to create conflict&

Not being a roe mode

Ta&e credit' no recognition

(e )udgmenta

Send $ritten messages

Subordinate s%oud come to see me

*a&e +ourse inaccessibe to +our team

Indi!idua ,s team a""roac%

Teing t%em- Consuting t%em- Or deciding $itt%em-

Come tomorro$

Introduce c%ange $it%out consutation or

discussion


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'eneral cases of

conflicts Poor+ de.ned goas

/i!ergent "ersona !aues

Lac& o coo"eration0trust Com"etition o scarce resources

Uncear roes0ac& o )ob

descri"tion


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(ffects of conflict in

organi)ations Stress Absenteeism

Sta1 turno!er /e2moti!ation

Non2"roducti!it+


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Methods to deal with conicts

Competition (win-lose situation

Accommodation (win-win

situation A!oidance (lose-lose situation

Compromise (lose-lose situation

Collaboration (win-win situation

.!.Israr


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*teps to resolve

conflicts Assure "ri!ac+ Em"at%i3e t%an s+m"at%i3e Listen acti!e+ *aintain e4uit+

Focus on issue' not on"ersonait+ A!oid bame Identi+ &e+ t%eme Re2state &e+ t%eme

re4uent+ Encourage eedbac& Identi+ aternate soutions 5i!e +our "ositi!e eedbac& Agree on an action "an


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+revention

Pre!enti!e Strategies "etermine ground rules

&et goals Get team agreement

Communicate openly

Everyone has a voice and everyone listens

*a!e sure all members ant to resolve theconfict



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%ow to prevent conflicts

Fre4uent meeting o +our team Ao$ +our team to e6"ress o"en+

S%aring ob)ecti!es Ha!ing a cear and detaied )ob

descri"tion /istributing tas& air+

Ne!er critici3e team members "ubic+ A$a+s be air and )ust $it% +our team (eing a roe mode


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anaging Team $onflict

Generate solution options

+eam members must agree onhich solution is mostappropriate

mplement solution option



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/iscuss one issue at a time

Cari+ assumptions

E6"ore interests and eelings

.!.Israr


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Reait+ test - s this doable.

/urabiit+ test - s this durable.

Interest test - "oes this meet allparties/ interests.

.!.Israr


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7ou must create and su""ort ateam en!ironment o

OPENNESS, TRUTH,

HONESTY

and SELF-AWARENESS

.!.Israr


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-(#/(0#s the “official” team leader, or a manager,there are many ways of committing “teamicide”. #short list of the most common teamicidetechnies inclde

.!.Israr

/eensi!e management

(ureaucrac+

P%+sica se"aration Fragmentation o "eo"e8s time

9uait+ reduction o t%e "roduct

P%on+ deadines


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"eensive management :Peo"e $%o ee untrusted %a!e

itte incination to bond toget%erinto a coo"erati!e team;<

.!.Israr


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Handling conflict Handling conflict

* If t"e conflict is a "ealt"# one$ allow.%If t"e conflict is temporar#$ smoot".

%&nticipate conflict and endeavor to prevent

it.

%Contain conflict so t"at$ it doesn't grow to

t"e point w"ere it t"reatens important

activities.


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* (educe or eliminate conflict )# managementaction.

%(educe$ "as a num)er of su)- strategies oralternatives.

1-&r)itration$ its aim is to address a particular

episode of conflict.

*-(ules and procedures aim eit"er to reduce

or at least contain.

+"e# are a good solution to continuing

structural conflict.


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,-Coordination ma# )e needed w"en t"econflict is not so routine t"at it can )e covered

)# a rule or procedure$ )ut is freuent enoug"

to demand some continuousl# availa)le

means of resolution.

+"is usuall# involves identif#ing a person to

act in a coordinating role.


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4-Confrontation can )e useful$ )ut is a risk#

strateg#.

It ma# make t"e conflict worse unless it is

used under specific conditions if t"e issue

can )e clearl# defined and discussed openl#/.


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5-eparation could )e used )efore conflict

s#mptoms appear$ or it could )e used after a

conflict "as )egun.

It can onl# work in circumstances in w"ic"

t"e tasks of t"ose separated are not "ig"l#interdependent$ or w"ere t"e conflict is likel#

to )e )rief.


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If you are going to win

games, you had better beready to adapt

.!.Israr


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$onclsion

Confict is una!oidabe

Com"e6it+ o organi3ationareations%i"

Interaction among $or&ers

/e"endence o $or&ers on oneanot%er


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$onclsion 3$ont4d5

Confict is a %eat%+ sign

not a negati!e "rocess

It refects d+namics


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$onclsion 3$ont4d5

Poor+ managed conficts

Una!orabe $it% counter "roducti!eresuts

Probems and negati!e attitude

=e managed conficts

Stimuate com"etition Identi+ egitimate di1erences Po$eru source o moti!ation

Evaluation Questions


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Evaluation Questions

a; Strong+a; Strong+

agreeagree

b; Agreeb; Agree

c; /isagreec; /isagree

d; Strong+d; Strong+

disagreedisagreee; /on8t &no$e; /on8t &no$

found the presentation material easy to understand

* !his session increased my +nowledge of the subect presented

- will be able to use some of the nformation from this session in the

future. !he presenter was well prepared for the session

/ !his presentation should be repeated in future semesters


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!han+ 0ou

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