Unlocking Human Unlocking Human Potential Through the Potential Through the Power of Power of eLearningeLearning

Craig PedenCraig PedenEducation Solutions SpecialistEducation Solutions SpecialistMicrosoft CorporationMicrosoft Corporation

Changes in Changes in LearnersLearners

ThemesThemes

CommunityCommunityAlways onAlways onMultimedia literateMultimedia literateExperientialExperiential

The “The “MillennialsMillennials””

Born in or after 1982Born in or after 1982Gravitate toward group activityGravitate toward group activityIdentify with parents’ values; Identify with parents’ values; feel close to parentsfeel close to parentsSpend more time on homework and housework; Spend more time on homework and housework; less time watching TVless time watching TV8 out of 10 say “it’s cool to be smart”8 out of 10 say “it’s cool to be smart”Fascination for new technologiesFascination for new technologiesRacially and ethnically diverseRacially and ethnically diverse

―Howe & Strauss, 2000――Howe & Strauss, 2000Howe & Strauss, 2000

MillennialsMillennials’ Preferences’ Preferences

Learning Preferences

Learning Learning PreferencesPreferences

Communication Preferences

Communication Communication PreferencesPreferences

TeamworkTeamworkTechnologyTechnologyStructureStructureEngagement & Engagement & excitementexcitementExperiential activities

PositivePositiveRespectfulRespectfulMotivationalMotivationalElectronicElectronicGoalGoal--focusedfocused

Experiential activities

―Raines, 2002――Raines, 2002Raines, 2002

Teen’s Web UseTeen’s Web Use

94% use the Internet for school research94% use the Internet for school research78% believe the Internet helps them 78% believe the Internet helps them with schoolworkwith schoolwork41% use email and instant messaging 41% use email and instant messaging to contact teachers or schoolmates about class to contact teachers or schoolmates about class workworkThe Internet is their primary communication toolThe Internet is their primary communication tool―― 81% email friends and relatives81% email friends and relatives―― 70% use instant messaging to keep in touch70% use instant messaging to keep in touch―― 56% prefer the Internet to the telephone56% prefer the Internet to the telephone

–– Lenhart, Simon & Graziano, 2001Lenhart, Simon & Graziano, 2001

NetGenNetGen is Always Onis Always On

While at home, students use the Internet to While at home, students use the Internet to maintain multiple lines of communication with maintain multiple lines of communication with othersothers―― IM used for quick communication (e.g., How r u ?)IM used for quick communication (e.g., How r u ?)―― Email or phone used for longer communicationEmail or phone used for longer communication

Technology is used to Technology is used to socialisesocialise; students use ; students use buddy lists to keep in touchbuddy lists to keep in touchHome computer is repository of important Home computer is repository of important information; other devices used to transport the information; other devices used to transport the material (laptop, PDA)material (laptop, PDA)

Lextant, 2003

Internet LanguageInternet Language

Instant messaging (IM) will surpass email Instant messaging (IM) will surpass email by 2005by 200575% of teens regularly use IM75% of teens regularly use IMText messaging popular on phones, PDA’s and Text messaging popular on phones, PDA’s and computerscomputersWeb language emerging as a new hybrid of Web language emerging as a new hybrid of speech and writingspeech and writing

☺☺POS (parent over shoulder)POS (parent over shoulder)===[]=== fasten your seatbelt ===[]=== fasten your seatbelt

::--! ! foot in mouthfoot in mouth

Class of 2015….Class of 2015….

They’re 5 years old They’re 5 years old -- in kindergarten todayin kindergarten todayThey’ll graduate from high school in 2015They’ll graduate from high school in 2015They only know a world with computers They only know a world with computers and “the internet”and “the internet”New technology is not “new” to themNew technology is not “new” to them

…..it’s “just technology” and it’s just there !…..it’s “just technology” and it’s just there !

Transitions in EducationTransitions in Education

Traditional Learning Traditional Learning New LearningNew Learning

Teacher CenteredTeacher Centered Student CenteredStudent Centered

Single MediaSingle Media MultimediaMultimedia

Isolated WorkIsolated Work Collaborative WorkCollaborative Work

Information DeliveryInformation Delivery Information ExchangeInformation Exchange

Factual, KnowledgeFactual, Knowledge--Based Based LearningLearning

Critical Thinking andCritical Thinking andInformed Decision MakingInformed Decision Making

Isolated WorkIsolated Work Collaborative WorkCollaborative Work

Source: ISTE National Education Technology Standards for Teachers (USA).

Example: Next Generation Example: Next Generation Learning Environments Learning Environments

Presence awarePresence awareContent neutral, supporting import of content Content neutral, supporting import of content according to standardsaccording to standardsExtensibleExtensibleModular architectureModular architectureSeamlessly and richly support offline learning Seamlessly and richly support offline learning activities and access from multiple devicesactivities and access from multiple devicesGrow with your needsGrow with your needs

Microsoft’s Microsoft’s Education Education

VisionVision

Microsoft’s Education VisionMicrosoft’s Education Vision

Enable the community of Enable the community of students, educators and students, educators and lifelong learners, who lifelong learners, who realise their potentialrealise their potentialthrough the power of through the power of Microsoft solutions.Microsoft solutions.

Connected Learning CommunityConnected Learning Community

The Connected The Connected Learning Community Learning Community is an educational is an educational experience that experience that connects, removes connects, removes limitations, and limitations, and creates opportunities creates opportunities for 21for 21stst--century century learners to realise learners to realise their potential. their potential.

Making ConnectionsMaking Connections Removing LimitationsRemoving Limitations Creating OpportunitiesCreating Opportunities

Changes in ITChanges in IT

MobileMobile

Multiple, mobile Multiple, mobile devicesdevicesUbiquitous InternetUbiquitous InternetDirectory servicesDirectory servicesFederated devices Federated devices (computer; Tablet PC; (computer; Tablet PC; handhand--held; cellular)held; cellular)Web servicesWeb servicesPresence awarenessPresence awareness

Integration and aggregationIntegration and aggregation

Integrate silos of Integrate silos of informationinformationDetermine common data Determine common data definitionsdefinitionsIntegrate applications Integrate applications Aggregate information Aggregate information Enable institutional Enable institutional intelligenceintelligence

Learning optionsLearning options

PresentPresent DistantDistant

LiveLive LaterLater

ConnectedConnected Not ConnectedNot Connected

SynchronousSynchronous AsynchronousAsynchronous

IndividualIndividual GroupGroup

StationaryStationary MobileMobile

―Goldberg, 2003

Service expectationsService expectations

The rising expectations of computerThe rising expectations of computer--literate literate constituents are difficult to meetconstituents are difficult to meetCustomer service experienceCustomer service experience―― SelfSelf--service service ―― CustomerCustomer--serviceservice―― Demand for immediacyDemand for immediacy―― CustomisationCustomisation & & PersonalisationPersonalisation―― ChoiceChoice

2003 and beyond2003 and beyond

The Internet will be everywhereThe Internet will be everywhereDesktops give way to laptopsDesktops give way to laptopsBattery life will extend to 8 hoursBattery life will extend to 8 hoursProcessing & graphics of Processing & graphics of PDAsPDAs & cell & cell phones will rival those of PCsphones will rival those of PCsConsumer electronic devices will Consumer electronic devices will communicate wirelesslycommunicate wirelesslySmart Personal Object Technology (SPOT) Smart Personal Object Technology (SPOT) devices will display weather, traffic and devices will display weather, traffic and other location specific informationother location specific information

――Captain, 2003Captain, 2003

The ConstantsThe Constants

Mission of higher educationMission of higher education

Education.Education. Transmitting, transforming, and Transmitting, transforming, and extending knowledge, as well as promoting extending knowledge, as well as promoting the intellectual and moral development of the intellectual and moral development of studentsstudentsScholarship.Scholarship. Discovery, integration, Discovery, integration, evaluation, and preservation of knowledge evaluation, and preservation of knowledge in all formsin all formsService.Service. Furnishing special expertise to Furnishing special expertise to address the problems and needs of societyaddress the problems and needs of society

Learning is active & socialLearning is active & social

Learning is an act of participationLearning is an act of participation

Knowing depends on engagement in practiceKnowing depends on engagement in practice

Engagement is inseparable from empowermentEngagement is inseparable from empowerment

“Failure” to learn is often the result of exclusion “Failure” to learn is often the result of exclusion from participationfrom participation

Learning is fundamentally socialLearning is fundamentally social

Knowledge is integrated in the life of communitiesKnowledge is integrated in the life of communities

--Henschel, 1999

Adapting to Adapting to ChangeChange

Enabling education transformationEnabling education transformation

Adapted From: Maslow, A. (1943). A theory of human motivation. Psychological Review, 50, 370-396

Connected Learning

Advanced Needs

Integrated student Integrated student services services OnOn--demand learning demand learning opportunitiesopportunitiesSupports mobile lifestyleSupports mobile lifestyleDataData--drivendrivenPersonalizedPersonalized

Competitive Competitive DifferentiationDifferentiation

Support traditional educational approachesBasic Needs

Classroom based Classroom based instructioninstructionLecture based pedagogyLecture based pedagogyCorrespondence coursesCorrespondence courses

Most Most Institutions Institutions

TodayToday

Enable pedagogical best practices

Intermediate Needs

Blended/hybrid/web Blended/hybrid/web enhanced coursesenhanced coursesActive experimentationActive experimentationGroup and team learningGroup and team learningAffordable realityAffordable realityDistance learningDistance learning

Innovative Innovative educators and educators and departmentsdepartments

National University of National University of SingaporeSingapore

Integrated Virtual Learning Integrated Virtual Learning Environment Environment -- IVLEIVLEStudent / Staff WorkspaceStudent / Staff WorkspaceFully integrated Calendar, Email Fully integrated Calendar, Email and Instant Messagingand Instant MessagingCollaborationCollaborationFully Streaming VideoFully Streaming VideoMobile access Mobile access –– Pocket PCPocket PC20,000 log20,000 log--in’sin’s per dayper day…based on Microsoft …based on Microsoft technologiestechnologies

Role Based Access Role Based Access -- StaffStaff

Role Based Access Role Based Access -- StudentsStudents

……but wait but wait –– there’s more….there’s more….

IVLE goes Mobile

MIVLE!

The Importance of The Importance of CollaborationCollaboration

Enhances the ‘virtual experience’Enhances the ‘virtual experience’Provides team environmentProvides team environmentReduces the need for duplicationReduces the need for duplicationOffers your institution a competitive Offers your institution a competitive advantageadvantageProvides enhanced learning outcomes to Provides enhanced learning outcomes to studentsstudents…G…G--NETECH and Microsoft have an NETECH and Microsoft have an Education Collaboration offeringEducation Collaboration offering

GG--NETECHNETECH

GamesGames

UrgencyUrgencyComplexityComplexityLearning by trialLearning by trial--andand--errorerrorScoring points

Games include elements ofGames include elements of

Scoring points

Active learningActive learningExperiential learningExperiential learningProblemProblem--based based learninglearningImmediate feedbackImmediate feedbackLearnerLearner--centeredcentered

Games supportGames support

--Moschini, 2002

MIT: GamesMIT: Games--ToTo--TeachTeach

Goal: Explore how people learn Goal: Explore how people learn through gamingthrough gamingEnvironments includeEnvironments include

Problem solving in Problem solving in complex systemscomplex systemsCreative expressionCreative expressionSocial relationshipsSocial relationshipsPeer assessment (voting, rating, Peer assessment (voting, rating, feedback)feedback)

RealisingRealising the the ChangeChange

Step #1: What has changed?Step #1: What has changed?

Students have different learning Students have different learning preferencespreferencesWe have greater options for teaching and We have greater options for teaching and learninglearning―― Online labsOnline labs―― SimulationsSimulations―― Smart gamesSmart games

Mobility is more importantMobility is more importantThe environment is more competitiveThe environment is more competitive

Step #2: What are the options?Step #2: What are the options?

Do we incorporate instant messaging as a Do we incorporate instant messaging as a communication tool?communication tool?Do we alter the type of educational resources we Do we alter the type of educational resources we use? What is the role of textbooks? Simulations? use? What is the role of textbooks? Simulations? Smart games?Smart games?Do we reconfigure space to provide more Do we reconfigure space to provide more collaborative and group opportunities?collaborative and group opportunities?Do we expand the definition of “anytime Do we expand the definition of “anytime anywhere” to include even smaller devices?anywhere” to include even smaller devices?

Step #3: What is our capacity?Step #3: What is our capacity?

ResourcesResourcesFaculty expertiseFaculty expertiseStaff supportStaff supportStudent supportStudent supportFacilitiesFacilitiesIT infrastructureIT infrastructureTimeTime

Step #4: How good is the fit? Step #4: How good is the fit?

Strategic Alignment

Is this initiative aligned with our longIs this initiative aligned with our long--term term organizational goals?organizational goals?

Culture How will this fit with our institutional culture? How will this fit with our institutional culture?

Architecture Does the initiative adhere to the overall IT Does the initiative adhere to the overall IT architecture?architecture?

Outcomes What kind of results do we expect from the What kind of results do we expect from the initiative?initiative?

Risk Assessment

What is the risk of doing this? What is the risk What is the risk of doing this? What is the risk of doing nothing? What can be done to of doing nothing? What can be done to reduce risk?reduce risk?

Step #5: What is the role of IT?Step #5: What is the role of IT?

Best Economics

Productive

DependableConnected

Enable ProcessesEnable ProcessesIntrinsic integration, Intrinsic integration, open standardsopen standardsFaster time & lower cost Faster time & lower cost to benefitto benefitReinvigorate existing Reinvigorate existing systems, processessystems, processesVisibility of innovationVisibility of innovation

Enable PeopleEnable PeopleUnlock data for better Unlock data for better decisionsdecisionsDrive productivity Drive productivity --anytime, anywhere, any anytime, anywhere, any device device Build on existing skills, Build on existing skills, familiarityfamiliarityFlexibly act on Flexibly act on opportunityopportunity

Flexible interoperabilityFlexible interoperabilityLower total cost of ownership Lower total cost of ownership

Embrace, maximize mobilityEmbrace, maximize mobilitySupport heterogeneous environmentSupport heterogeneous environment

Built to last Built to last andand built for changebuilt for change

Infrastructure & AssetsInfrastructure & Assets

Agility and ChangeAgility and ChangeAgility is the ability to sense and respond to changeAgility is the ability to sense and respond to change

ActAct: Are you able to follow through : Are you able to follow through efficiently?efficiently?

StrategizeStrategize: Are you able to : Are you able to effectively plan to respond to the effectively plan to respond to the change?change?

DecideDecide: Can you commit to : Can you commit to the plan?the plan?

SenseSense: Are you aware of significant : Are you aware of significant changes in your environment?changes in your environment?

CommunicateCommunicate: Are you able to : Are you able to get the word out to everyone who get the word out to everyone who needs to know?needs to know?

Online instruction is an educational decision…not a

technology decision.

Know why you are in the game.

––Herman Lujan, 2002

Parting Parting Thoughts….Thoughts….

““I never try to teach my students I never try to teach my students anything, I only try to create an anything, I only try to create an environment in which they can environment in which they can

learn.”learn.”

Albert EinsteinAlbert Einstein

Thank You!Thank You!cpeden@microsoft.comcpeden@microsoft.com