university of sunderland engm92 unit 3 engm92 managing disparate, multi-site and multi country teams...
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University of Sunderland ENGM92 Unit 3
ENGM92ENGM92
managing disparate,managing disparate,multi-site andmulti-site and
multi country teamsmulti country teams
Unit 3Unit 3
University of Sunderland ENGM92 Unit 3
International Project International Project Management and PracticeManagement and Practice
• Introduction– People are important– Team unity is important– Disparate teams are not easy to manage
University of Sunderland ENGM92 Unit 3
IssuesIssues
• Collaboration
• Parallelism
• Changing requirements
• Conflicts with normal work
• Semi-autonomous work
University of Sunderland ENGM92 Unit 3
Identify Areas ofIdentify Areas ofProject RiskProject Risk
• Starting the project– getting local support
• Project reporting– getting efficient and reliable reporting
• Managing Issues– timely and complete resolution
University of Sunderland ENGM92 Unit 3
Defining the TeamDefining the Teamfor success!for success!
• Various types of team members:– Critical team members
• Key to project success
– Locally focused team members• Generally local support workers
– Cameo members• Provide significant input for limited time
– Should be no distinction between contractors and employees
University of Sunderland ENGM92 Unit 3
Attributes of Team Attributes of Team MembersMembers
• Not just technical and business skills
• Experience of similar projects
• Experience of international projects
• Ability to work with diverse teams
• Ability to solves problems – maybe independently
• Sensitivity to issues and problems
• Multilingual capability
University of Sunderland ENGM92 Unit 3
Identify and Select Identify and Select Team MembersTeam Members
• Your expectations
• Their expectations of the project and the benefits to them
• Local time conflicts and other local problems
• Re-allocation of team members current work
University of Sunderland ENGM92 Unit 3
Build a Team MentalityBuild a Team Mentality
• Start with a meeting of all Critical Members– establish roles and responsibilities– could use video link if budget is tight
• Develop team approach– unity of purpose– Involve all the team– Be aware of body language and non-verbal
communication
University of Sunderland ENGM92 Unit 3
Replace Team MembersReplace Team Members
• On projects of any length team members can and will leave– prepare for this
• Review current work• Talk with departing member• Move to assign other team members
University of Sunderland ENGM92 Unit 3
Manage Team MembersManage Team Members
• Data is the key
• Face to face meetings are best– beware of reports by email– telephone is better if face to face not possible
• Listen
• Be sensitive to cultural differences
University of Sunderland ENGM92 Unit 3
Manage the Manage the international teaminternational team
• You cannot manage everything
• Team is often to widespread globally
• Be selective
• Delegate
University of Sunderland ENGM92 Unit 3
Proactive resource Proactive resource allocationallocation
• Identify critical resources
• Don’t let a local office reassign your resource– without discussing with you first
• Check resource allocation regularly a progress meetings
University of Sunderland ENGM92 Unit 3
Update the PlanUpdate the Plan
• Planning is a key tool– just as in all projects
• All team members should be able to view the plan– modern technology makes this easy
• Communicate changes
University of Sunderland ENGM92 Unit 3
Track project workTrack project work
• Data is so important
• Record the tracking– this helps monitoring and control
• Make unannounced visits– You may find that progress is not as good as you
have been told
University of Sunderland ENGM92 Unit 3
Review milestonesReview milestones
• Project milestones
• Goals
• Key result areas
• Key progress indicators
University of Sunderland ENGM92 Unit 3
Determine the state of Determine the state of the projectthe project
• What is the projects real status and conditionfor example:– what is the status of the oldest issue
• why is it still unresolved
– are team members working to the latest plan– are team members working in isolation or as a
team
University of Sunderland ENGM92 Unit 3
Other IssuesOther Issues
• Employ a project score card
• Carry out change management when required
• Deal with scope creep
• Alter project direction – if required
• Measure Project Results