Mitel MiCloud

About Denwa

Our aim is provide your business with a clear path to cloud communications.

• Return on Investment (ROI)

• Low total cost of ownership (TCO)

• Maximum staff productivity and efficiency

• High availability, five-nines up-time 99.999%

• Competitive pricing

Your Path to The Cloud

One Cloud. One Company

Denwa provide a complete cloud platform for your business.Here’s why businesses are

moving to cloud telephony.

Top 10 Benefits of Cloud

Cost savings Increased

flexibilityIncreased scalability

Easier/faster deployment of applications & infrastructure

Improved business continuity disaster recovery

Improved reliability/availability of solutions

Enhanced customer service Improved

security

Increased ability to support mobile devices

Increased innovation

& competitive

ness

Introducing MiCloudUnified Communications as a Service (UCaaS)

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• Benefits derived from economy of scale / shared service– Located in a secure, high availability data centre

– Multi Instance architecture realizes hardware savings

– Technical specialists ensure speedy & efficient support

• Business Agility– Fully featured voice, unified communications and collaboration

– Support for flexible working (home & mobile workers)

• Simplified Support– Agreed service levels

– Technology refresh / software updates included

– No need for in house specialists

• Commercial – Benefit from new technology immediately - rapid deployment / without capital expenditure

– Predictable cost - price per month / user

– Frees up capital for core business activities

Why Cloud Telephony?

1. Highly secure datacentre infrastructure– Tier 3 Telecity datacentres

– Built on iLand Vcloud

– Leverages Vmware high availability

2. Business communications specialist– Hundreds of call control features

– Wide range of IP telephones & devices

– Ideal for distributed / mobile organisations

3. Choice of deployment models– On premise

– Cloud

– Hybrid

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IN-OFFICE EXPERIENCE, ANYWHERE, ON ANY DEVICE

Why MiCloud?

7

MiVoiceBusiness

Collaboration• Video conferencing• Application / desktop sharing• Webcast

Unified Messaging• Visual Voicemail• Unified Messaging• Recorded Announcements

Fixed, wireless & mobile• Single number identity• Mid call features• Call hand off

Teleworking• Extend desk phones

over broadband

Call Management - hundreds voice features• Auto attendant • Hunt groups • Automatic call distribution• Class leading IP telephones

Contact Centre• Multi media customer interaction• Real time and historical reporting• Interactive Voice Response• Call recording

Desktop & mobile soft clients• Secure instant messaging• Presence & availability• Softphone / video• RSS feeds

Unified Communications

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•UCaaS elements• MiVoice Business call control

• MiCollab Unified Messaging

• MiCollab Client for desktop and mobile

• MiCollab Audio, Video and Web conferencing

• MiContact Center and call recording

• MiVoice Border Gateway

• MiVoice Phones and Devices

•Each customer has their own MiCollab + Voice

• 30 – 30,000 users

• Leverages VMware vCloud Director capabilities

• SIP trunk connectivity

• Includes software assurance and support

• Mitel Streamline enables IP over traditional twisted pair cabling

• Licences optimised for office, knowledge & mobile workers

MiVoiceBusiness

MiCloud - In Focus

UC Features Entry User Office Worker

Standard UserKnowledge Worker

Premium UserMobile / Remote

MiVoice User License

Unified Messaging

Single Number Reach 2 devices 8 devices 8 devicesMiCollab Desktop and Web Client

IM and IM Presence

Telephony Presence

Video Presence

Visual Voicemail

PC Softphone

MiCollab Mobile Client

Mobile Softphone

Dual-Mode Handoff

Audio, Video and Web Collaboration

Teleworker

MiCloud Licensing

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MiVoice Conference and

Video Phone

Attendant Consoles

Entry Enterprise Phone

Entry Key System Phone

Premium Business Phone

Basic IP Phone

Mainstream Business Phone

Executive Phone

Mainstream Key System Phone

Integrating devices(Single Number Identity)

Accessories

Cloud Phones & Accessories

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• Hundreds of voice features• Wide range of IP telephones• Licencing for office, knowledge & mobile workers• Option to add contact centre and call recording

Feature rich unified communications,

collaboration & contact centre

• Agreed service level• From a secure tier 3 data centre• Reduced time to service• Simple price per user per month

Predictable communications

• No need for specialist IT staff• Technology refresh / upgrades are included• IT staff freed to focus on business process improvement

Focus on core business activities

Summary of Benefits

Thank YouContact us at denwa.co.uk