unexpected insights from our summon usability study

17
Presented by: Kevin Gilbertson, Lauren Pressley and Joy Gambill Wake Forest University, Z. Smith Reynolds Library NC LITe, Appalachian State University, May 21, 2012

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Page 1: Unexpected insights from our summon usability study

Presented by: Kevin Gilbertson, Lauren Pressley and Joy GambillWake Forest University, Z. Smith Reynolds Library

NC LITe, Appalachian State University, May 21, 2012

Page 2: Unexpected insights from our summon usability study
Page 3: Unexpected insights from our summon usability study

Ever

y studen

t was s

ucces

...

Ever

y studen

t cle

arly k

n..

We

learn

ed v

ery q

uickly

...

0% 0%0%

1. Every student was successful with this search.

2. Every student clearly knew when they had selected an ebook and how to access the ebook.

3. We learned very quickly that even basic searches are not as simple as we thought.

Page 4: Unexpected insights from our summon usability study

Eve

ryth

ing

(Sum

mon

)

Boo

ks

Dat

abas

es

Film

s

Jou

rnal

s

Art

icles

0% 0% 0%0%0%0%

1. Everything (Summon)

2. Books

3. Databases

4. Films

5. Journals

6. Articles

Page 5: Unexpected insights from our summon usability study

Home Page Box

Advanced Search Box

Page 6: Unexpected insights from our summon usability study

Eve

ryth

ing

(Sum

mon

)

Boo

ks

Dat

abas

es

Film

s

Jou

rnal

s

Art

icles

0% 0% 0%0%0%0%

1. Everything (Summon)

2. Books

3. Databases

4. Films

5. Journals

6. Articles

Page 7: Unexpected insights from our summon usability study
Page 8: Unexpected insights from our summon usability study

Stu

dents

wer

e ...

Two

studen

ts w

...

Sea

rchin

g fo

r ...

0% 0%0%

1. Students were easily able to find their books.

2. Two students were not able to find books by classic authors.

3. Searching for “Harry Potter” gave 6 titles before a Harry Potter book was listed.

Page 9: Unexpected insights from our summon usability study

8 5 3 1 0

0% 0% 0%0%0%

1. 8

2. 5

3. 3

4. 1

5. 0

Page 10: Unexpected insights from our summon usability study

Hav

e yo

u th

oug.

..

Do

you

real

ize...

Hav

e yo

u th

oug.

..

All

of th

e ab

o...

0% 0%0%0%

1. Have you thought about using quotation marks for phrase searching?

2. Do you realize the facets go away after each search?

3. Have you thought about looking at your results more closely?

4. All of the above.

Page 11: Unexpected insights from our summon usability study

Sta

rbuck

s

Aut

hor

Art

icle T

itle

Jou

rnal

Nam

e

0% 0%0%0%

1. Starbucks

2. Author

3. Article Title

4. Journal Name

Page 12: Unexpected insights from our summon usability study

8 5 3 1 0

0% 0% 0%0%0%

1. 8

2. 5

3. 3

4. 1

5. 0

Page 13: Unexpected insights from our summon usability study

8 5 2 1 0

0% 0% 0%0%0%

1. 8

2. 5

3. 2

4. 1

5. 0

Page 14: Unexpected insights from our summon usability study

Alt

F4

Ctr

l-F

Prt

Sc

Ctr

l-C

0% 0%0%0%

1. Alt F4

2. Ctrl-F

3. PrtSc

4. Ctrl-C

Page 15: Unexpected insights from our summon usability study

1 (I

f they

don

’t k

now w

h...

2 (I

f they

don

’t k

now w

h...

5 (I

f they

don

’t k

now w

h...

0% 0%0%

1. 1 (If they don’t know where else to go.)

2. 2 (If they don’t know where else to go.)

3. 5 (If they don’t know where else to go.)

Page 16: Unexpected insights from our summon usability study

Relev

ance

—m

ost..

.

Lim

it op

tions .

..

Sor

ting

by fo

r...

All

of th

e ab

o...

0% 0%0%0%

1. Relevance—most obvious things should come up at the top.

2. Limit options from the beginning.

3. Sorting by format (books and journals)

4. All of the above.

Page 17: Unexpected insights from our summon usability study