UNDP Sudan ICT Unit

ICT Support to UNDP Offices, Sub/Project Offices & UN Agencies

UNDP Sudan

KRT Offices

Country Office

Sub Offices

Garden City Kordofan Darfur UNEP East

El Fasher Damazine

UNHABITAT

Blue Nile

Kassala UNDP Abyei

IFAD

UNWOMEN Kadugli

UNDP

UNDSS

UNIC

UNAIDS

Temporarily Closed

Global Fund ILO

El Geneina

Nyala

FUNCTIONS

ICT Help and Support Process

Requester

Telephone Call - Dedicated phone number

Online Ticket – UNDP Sudan intranet

Helpdesk Email

ICT Helpdesk

1.

Tier – One

Tier – Two

Personal Presence

Tier – Three

Safa Abdalla

Salma Elmedani

Muawia Bashir

Vacant

CO & FOs Garden City Sudan Intranet

Mutaz Elshiekh Nasir Ibrahim

Tier One

Tier Two

Tier Three

George Awiada

Waleed Obyed

OIST- Atlas – Email support team (if

required)

ACHI

EVEM

ENTS

• Local intranet – Paper less office.

• Fully managed firewall.

• Fully managed load balancer.

• Conferencing system (VTC, TC, MS Lync and Skype).

• IP telephony with meet me conference call (up to 12 callers).

• Improved communication between CO and FOs as all FOs equipped with teleconference device.

GO

ALS

AND

PLAN

S 20

14

• Improve wireless network in the CO.

• Update PC network in GC.

• Equip UNDP sub/project office in El-Geneina and El-Fasher with Polycom CX5000 HD Unified Conference Station

CHAL

LEN

GES

• US embargo - the most serious ICT issue.

• Budget for field sub/project offices

www.sd.undp.org Prepared by: UNDP/OSD IMU Khartoum, Sudan March 2014 Icons used from The Noun Project

UNDP Sudan ICT Team