UNDERCOVER BOSS CANADAEP 1002 PIZZA PIZZA

TIME CODEDIALOGUEVIZ

01:00:02:28

Narrator: With the world economyin a fragile state,

Various aerial shots Toronto specially shot

*T 01:00:05:08

top corporations mustadapt to survive.

Aerial shot Halifax, Toronto.Specially shot for title sequence CEP

01:00:10:27

The bosses of some ofCanada's biggest companies

Specially shot for title sequence CEOs

01:00:13:17

are about to take extreme action.

Speically shot for title sequence CEOs

01:00:18:17

To stay ahead of the game,

CU hair cut, glasses, CEO changing into uniform

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they're going undercover intheir own organizations.

CEOs at work, BRoll to logo of series.

T 01:00:28:16

This week we follow the CEOof the largest pizza chain

Jib shot EXT Pizza Pizza HQCEO walking towards camCU hand slicing pizza. Handing box over counter

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in the country.

EXT Pizza Pizza HQ

T 01:00:33:06

He will be posing as anunemployed oil rigger looking for

CEO in disguise enters buildingCEO shakes hands with AyedCEO greeting dough lady

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Fresh opportunities.

CEO working on dough line

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You're in for atreat.

MCU DonMCU CEO reacting

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He'll ditch his corporatesuit for a company cap.

CEO walking across car parkCEO wlaking round corner in disguise

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It's stuck.Knew that was gonna happen.

CEO and Sarah in pizza kitchenCEO delivering crates of soda

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I'm learning the ropes here.

CEO with Ayed delivering pizza

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And as he struggleson the front line--

CEO struggles with sack truckCEO in dough factory wipes face

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Ive messed up here.

CEO with dough lady in factory

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Sarah; Everything's time based,quick quick quick.Narrator; Hell be confronted withCEO with Sarah in pizza kitchen

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uncomfortable truths,

CEO with dough lady in factory

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forcing him to right what's wrong to make the company stronger.

CEO and Ayed deliver pizzaDon throws CEO case of soda

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Paul; 33 more wowSarah; Go, go, go

CEO and Sarah prepping in pizza kitchen

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Dough lady; Go, go, go.Narrator; Hell

CEO and dough lady in dough factory

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meet the unsung heroes who havehelped turn Pizza Pizza into a multi-million dollarsuccessAyed; Looking for a better future

CEO and Don driving in truckCEO and Ayed driving in carMCU dough lady smilingSarah cleaning pizza pansCEO with Ayed

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Narrator; Then at the of it all, Come clean

about who he really is.

Ayed gets out of car EXT PP HQDough lady seated at table CEO enteringDon seated at desk in officeCEO sits at desk across from Don

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I'm CEO of Pizza Pizza.

CU CEODon reacting to CEO

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That's interesting.

CU Sarah at desk

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And once the Shocking truth is revealed,

MCU dough ladyMSU Ayed smilingDon reacting

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lives will never be thesame again.Sarah; Oh my goodness

MCU Ayed at deskCU Sarah at desk

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Dough lady; I was really not expecting this.Narrato; Because

Dough lady to camera

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this is Undercover Boss Canada.

Don shakes hands with CEO

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Narrator: Pizza Pizza is thenations #1 pizza joint. Every

Aerial shot Toronto from lakeBroll crowds speeded upWS EXT PP store, zoom inCU people eating pizza

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year, the companydishes up 30 million meals.

MCU pizza being prepared

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That's nearly enough slices andfries to feed the entire country

Various shots pizza and foods be prepared

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dinner for the night.

PP server at counter

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But the fast food biz is fiercely competitive and theres no shortage of

Person carrying tray with pizza on to tableServer taking pizza out of oven

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main street rivals

CU pizza being cut

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who want a bite into their profits.

MCU child eating pizza

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To stay on top, Pizza Pizzais now having to do moreJib shot EXT PP HQCEO sat at desk

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than look at theirbottom line.Every aspect of the business is coming under scrutiny to keep customers satisfied and coming back.

CEO working at desk

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Pizza Pizza has 700 stores including the distinctive Pizza 73 chain in Alberta.

PP sign at HQ montage of various PP stores

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Back in 1967, there was only one store run by one man. Michael Overs opened the veryfirst Pizza Pizza In Toronto

Still PP store front

B&W still Michael Overs

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at Wellsley and Parliament, but in 2010, the company facedit's darkest moment. The man

Still PP store front

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who had turned a tiny street corner business into a 360 million dollarquick serve giant,

Still Michael Overs with son and daughter

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01:02:44;05passed away after loosing his battle with cancer.

CU sign Michael Arthur Overs

Est shot of HQ interior, Picture of Micheal Overs

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Paul Goddard, Michael's son in lawswiftly took over the reigns.

ESt shot EXT PP HQCEO exits building

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Paul; I'm the CEO of Pizza Pizza Limited.

CEO to camera sat at desk

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Narrator; But he's aware that hehas big shoes to fill.

CEO in car with roof going down puts on sunglasses

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Paul: Michael was always thinking. Always always,always coming upwith different ideas.

CEO starts car and reverses

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Things such as slices were new to the market. No one had done slices in Canada

CEO to camera

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and completely changed the market.

Food counter

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967-1111 Paul; Everyone knows our phone number.I think it's in a Michael Moore movie about coming back and the customs officials were

PP commercial

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quizzing people as to do they

CEO to camera

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know the phone numberif you didn't know,you're probably not from Canada because everyone knows that phone number that's how much it seeped into the Canadian psyche,

PP commercial

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we're really proud of that.

CEO to camera

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There are innovations, such as the pizza bag that Michael's also credited with. He went to

Pizza worker putting pizza into bag and walking with bag

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an upholsterer witha mock up and said look, could you not make kind of an upholstery bag with some upholstery and some kind of

CEO to camera

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insulation, similar to a baby diaper.

Pizza person gets into PP car with bag

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And he created this, what nowseems like a very very

CEO to camera

basic thingPP car drives away

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Narrator: 45 years of growth,innovation, and acquisition have turned Pizza Pizza into a mega brand. But to safeguard the

Pizza being prepped and cooked

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company's reputation,Paul is about to do something radical.Having earned his MBA and workedhis way up the corporate ladder, he;s about to work his way

CEO walking through HQ, enters his office and sits

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down.

Est ECT PP HQ

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He's going to quit the boardroom, trade in his tailored suite

CEO taking off jacket at car

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and fancy wheels

CU Hands on steering wheel

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and spend the next five days sweating it out in kitchens.

CEO driving

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I'm the new kid on the block.I've been here 2 1/2 years.

CEO at desk working

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I've got lots to learn I figured there's no better way to get out there thenactually make the pizzas,get into our distribution centers. It's really just finding out what I don't know.Narrator: He wants to seefirst hand if his company is performing to it's full potential.Paul: Pizza Pizza has set the standard.There's lots of competition out there.We need to safeguard our position and maximize sales. And I hope

CEO to camera

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that Micheal would be happy that we're doing it.

CEO to camera

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Narrator: An emergency meeting has been called, if Paul is to pull of his secret sting, hell need

CEO walking through HQ

Execs sat in boardroom

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to gethis management team on his side.

CEO enters boardroomCEO sits

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Paul; Morning guys. I've a bigannouncement to make. I've decidedto go undercover.Execs; Undercover?Paul; I'm going out in the field,checking out the front lines.I'm the new kid on the block. You guys have been around you know it inside out.For me personally, it will help me being out here a little more.Exec; I think it's good that you do it, Paul.

CEO with Execs in boardroom

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Exec; I'm excited for him. I think it's going to be challenging no question.

Exec to camera

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Exec;I think our stores and business would be much better as a result.

CEO talking to Execs

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Paul; Guys, this could be a game changer for us.

Boardroom from outside

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Exec; So when are you gonna start this Paul?Paul; It starts right away.

INT Boardroom with CEO and Execs

T 01:05:32:05

Paul; While I'm undercover, I'm gonna be changing my name to Gavin Hamilton. And Gavin is an unemployedworker being followed by a

CU hair being shaved and highlighted

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documentary crew who isdoing a documentary

CU eyebrow being shaved

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about entry level jobs.

CU putting contacts in

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Narrator: Becoming Gavin means

CU hair cap being pulled off to reveal highlights

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The father of two must say goodbye to his family for the week. Before he

EXT home at dusk

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does that, he's keen to find out what wife Lisa and brother in law Ian

Wife and brother in law waiting in lounge

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think of his new identity.

CEO enters lounge to reveal disguise

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Paul; How do I look?Ian: Classic.Lisa: You look great!Paul; It's my High school look.Lisa: I was gonna say Idated you 15 years ago.That is great hair.Paul; It's all my stuff pretty much. It's me on a weekend.Do you like my eyebrow?It's gonna take awhile to grow back.Lisa; Oh they trimmed them?Paul; They zebra'd me.LisThere's no tattoos are there?a; Ian: I think Paul will do great.

Lisa and brother in law react

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Provided if he shouldsee something improper and can withhold his natural inclination

Ian to camera

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to correct it then I think hell be able

Family seated in lounge

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to pull this off.

Ian to camera

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Paul; So this is it.Ian; All right, knock em dead buddyPaul; ThanksFamily seated in lounge

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Narrator: Coming up, the former boss strugglesto cope after trading home comforts and plush perks,for a lonely life on the road.

EXT hotel, paul walks to camera, key into lock, opens door and enters room

*T 01:06:47:04

Paul; While Im undercover, I'll bestaying in budget motels just like an ordinary entry level person would.

CEO interior hotel room

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And stripped of his usual CEO salary.

CEO walking through dough factory

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He'll have to come up with the dough to survive.

CU dough coming out of machineCEO wiping brow with arm in factoryCEO putting plastic bag over box

END ACT ONEEND ACT ONEEND ACT ONE

01:07:00;0501:07:10;10BLACKBLACK

T 01:07:12:01

Yesterday, CEO Paul Goddardwas at the top of his game.

Aerial shots TorontoCEO walking towards cameraCEO driving away in white car

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Now he has a newlife and a new identity starting right at the bottom of

CU putting in contact lense

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the company he runs.

EXT shot PP HQ

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The undercover boss wants to seeif his company Pizza Pizza, is working to

EXT various PP stores

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maximum efficiency.

MCU girl eating pizza

*T 01:07:28:04*T 01:07:30:21*So it maintains it'sposition as the nations #1 pizza choice

People eating pizzaCutting pizza

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Today, for the first time,Paul is going to be working on the factory floor

Aerial shots TorontoCEO exiting hotel, room walking away

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in Toronto.

Aerial shot Toronto

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Paul; What I'm trying to achieve bygoing undercover is to get abetter understanding of what exactly is going on in thefrontlines and the field myself,from my own perspective through different eyes. Not as CEO

CEO driving shot

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but as a typical person that might startworking there

EXT PP store speeded up

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and learnare there better ways we can do things. I'm curious to see if there's some really unexpected challenges and hopefully then take that Broll city streets montage

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Back to the team and debate them and take action I think no one is expecting to see me as Paul, so hopefully theyll believe I'm Gavin.

CEO driving shots

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Narrator; This giant plant producesenough dough to keep 600 of their stores

EXT factory

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in pizza.Paul; Im really looking forward to getting in there onto the lineMCU Dough being made

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And seeing what it's like being there and just see if theres any ways to make it better

CEO to cameraDough being made

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I know there is opportunity toautomate some aspects of itand that's worth taking quite seriously. The other possibility's that we keep running it exactly as it is right now.

Dough worker handling dough, dough boxesForklift with boxes of dough

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Narrator: Susan doesn't know thatthis new factory worker, who calls himself Gavin, is in fact the company CEO.

Susan comes out of office to greet CEO

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Susan; We're gonna start offwith the bins and that's where thedough goes into. Just follow me this way.Narrator; The company wanted to reduce waste and in the process, cut costs, so carboard boxes used to pack the dough for shipping have been replaced with re-usable plastic containers.Susan; Easiest way to do it, well for me, I find is to hold thebottom so it's easy. So what you want to do is just bring it down hard over it so that when you pull it back the opposite way, it's easier for you. See the bottom here?Paul; Oh yeah. Top part?Susan; The opposite way.It's a little tricky with thebag because it goes really fast. So you've gotta learn to keep up with it.Paul; You're pretty fast.Paul; Ah, you make it look easy.Susan; Kind of tricky, huh?Paul; It looks like a pretty straight forward task, but to do it well and fast

Susan leads CEO onto factory floor to start

Susan shows CEO how to line dough boxes with plastic bags

*T 01:09:50:10

is actually pretty challenging.

CEO to camera

*T 01:09:53:12*E 01:09:55:20

Susan; Okay I'm beginningto lose my line.OK I'm gonna have to take over because the line is slowing down.Paul; Okay. Sorry about that.Well, I think she's pretty quick to jump in there because they can't have the line stop.She was quick to see that they were getting low only 6 or 7 left

CEO with Susan lining dough boxes

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before it goes to the next stage process so she wanted to

CEO to camera

*T 01:10:16:12

build up inventory going in.How long do you do this for?Susan; You most likely do thisfor about 45 minutes.Paul; OkaySusan; And then you would rotateto the other gentlemen.Everybody rotates around backand forth so you're not kind of killingout your muscles by doing one thing.Lifting and doing this, yeahPaul; do you get a sore back, sore feet or anything standing for that long?Susan; Standing on the cement, it is cement I know it impacts your lower back. So sometimes yes I've heard about some of the guys talk about the fact that their back hurts.Narrator: Paul is going to haveto address this important issue.It's not just because of staff morale.Time off work because of back pain is costing Canadian companies millions of dollars every year in lost revenue.Paul's inefficiency on the production line is causing hold ups elsewherein the factory.

Susan lining dough boxes

CEO lining dough boxes

*T 01:11:07:10

Which could translate

to financial losses.

Overhead shot dough boxes on conveyor beltCEO standing at conveyor belt

*T 01:11:10:18*E 01:11:14:00

So Susan is moving him to theend of the dough line.

CEO with Susan at dough machine

*T 01:11:15:11

Here, machines cut thedough into kilogram piecesand automatically drop them into the boxes. To get the job done properly,he'll have to pick up the pace.Susan; Sometimes it goesa little shortand then you just grabsome pieces--Paul; And pull theplastic over it, okay.Susan; And close it. And you hit this button.Paul; Oh that button sends that one off.Susan; And If you look at it31 so we will take one piece off.Paul; Okay thats pretty fastSusan; Pull the plastic up yeah.Now you see with the plasticthat you were doing earlier--What it does. It's just to secure the doughand makes sure that nothing else gets inside.Paul; Oh just stop?Susan Try to get itPaul; Oh the thumbSusan; YeahPaul; This is a little morepressure here.

*T 01:12:11:26

It's defnitely trickierthan just putting

CEO to camera

*T 01:12:15:04

The bag on the bins. And what I noticed was that is can go from order

CU hands bagging top of dough boxes

*T 01:12:18:00

to chaos pretty quickly.

Dough machine spewing out dough

*T 01:12:22:01

Paul; Oh this is getting abit messed up here.Susan; Because you have to go atthe pace of the machine.Paul; Sometimes the machine

CEO with Susan at dough machine

*T 01:12:27:01

can start to back up.

CEO to camera

*T 01:12:29:06

Paul; Does that happen sometimes?Susan: Oh yeah, sometimes it happens.

CEO and Susan at dough machine

*T 01:12:33:08

Paul; I started to panic a little bit.

CEO to camera

*T 01:12:36:25*E 01:12:38:14

Susan; Go, go, go, go.Paul; It can quickly get outta control it seems like.Definitely it was an I Love CEO and Susan at dough machine

*T 01:12:41:05

Lucy moment In the back of my mind saying what happens

CEO to camera

*T 01:12:44:02

if we can't keep the weight right. One more, right?Susan: Oh my gosh it wasn'treally top notch.

CEO and Susan at dough machine

Susan to camera

*T 01:12:54:20

Narrator: It's been a long andexhausting first day on the job for Paul

Forklift with dough boxes

*T 01:12:58:00*E 01:13:00:12

but his shift isn't over yet.Before he clocks off, Susan wants him to join her on a scavenger hunt for bit's of broken boxes, so they can be refurbished and re-used.Susan; It's not something that'scompulsory for us to do,but sometimes it helps to give you a few extra hours if we're having a short day. And this just comes right off.Paul; Okay. Do you have kids?Susan; Yes, I do I have two children,but they're all grown up. Nobody lives at home. Yeah my daughter is on her way out so Eureka!Paul; What do you dooutside of work for fun?Susan; Study, I like reading I like a lot of medical things, medical subjects, health, biologyPaul; Oh you do?Susan; I was very interested in medicine. I thought that was the road that I wanted to go down.For me I want to go more of the holistic medicine. I did one course and I fell in love with thatlike head over heels. That's what I wanna do is become a consultant. But in the meantime the bills gotta get paid so I have to work.Paul; You gotta pay the bills like she said,

CEO with Susan and pile of dough boxesWork on boxes

*T 01:14:00:23

but you gotta pursue what you wanna do ultimately to be fulfilled so I think

CEO to camera

*T 01:14:04:11

She has an incrediblepassion and energy for that. So Im very

CEO with Susan in factory with dough boxes

*T 01:14:07:12

confident she's gonna find a way to make it work.

CEO to camera

*T 01:14:10:12

Narrator: But will he need to increase automation at the expense of job losses.Paul; I'm impressed with Susanand happy with the way the factory's running.But that concrete floor business, and people's backs acting up, I'm going to look into that.

CEO and Susan at dough boxes, shake hands

CEO walks away from Susan

*T 01:14:26:08

Narrator: Coming up,

CEO getting out of car in car park

*T 01:14:27:02

Paul couldn't cut iton the assembly line, but when the

CU dough in metal bin with hands2 shot CEO and Sarah

*T 01:14:29:26

phone line is hot with orders,

CU print out orders

*T 01:14:32:05

will the dough boykeep his cool?Paul: I'm going to be makingpizzas and doing everything.Sara; Go go goCEO with Sarah in pizza kitchen

*T 01:14:38:16

And later, is the overwhelmedrookie about to quit life on the road?

CEO with Don, truck and unloading crates soda

*T 01:14:44:06

Paul; I think I'm getting tired.Don; Tired?

CEO off loading truck with Don

LOGO

END ACT TWOEND ACT TWOEND ACT TWO

01:14:49;0001:14:59;02BLACKBLACK

*T 01:15:02:19

Narrator: Business tycoon, Paul Goddard has flown to Edmonton for the second of hisundercover assignments.This time he'll be

Aerial shot EdmontonCEO driving

*T 01:15:07:29

working at Pizza 73.

Ext Pizza 73

*T 01:15:12:09

Paul: Pizza 73 isessentially our sister brand. A company that we acquired in 2007.It's very much like the Pizza Pizza of Alberta.Narrator; The dough and cooking process isdifferent in this part of Canada.Paul's anxious to seehow it stacks up

Various shots pizza prep/kitchen action

*T 01:15:25:23*E 01:15:27:26

to the regularPizza Pizza menu.

MCU Sarah working in kitchen

*T 01:15:28:28

But he's particularly anxious about meeting his new boss for the day.

CEO driving

*T 01:15:33:14

Sarah's only 23 and runs the region'smost successful franchise. She's also a familiar face and his cover might be blown.

Sarah working in kitchen

*T 01:15:43:08

I've met Sarah at least twice. Ive been in her store with others and I was looking quite different then I do right now so

CEO gets out of car

CEO to camera

*T 01:15:48:22*E 01:15:53:27

that might afford me some disguise.

Sarah; Gavin?Paul; Yeah, hiSarah; Im SarahPaul; Nice to meet youCEO walking across car park to pizza 73, entersSarah to counterCEO approachesCEO and Sarah greet

*T 01:16:01:24

Sarah; Come on in through here. Well get you started.Paul; Okay

Sarah opens hatchCEO walks through

*T 01:16:06:04

Sarah; Here's your uniform. T-shirt, hat. And the bathroom is tothe back to the left.

CEO and Sarah in back area Sarah hands over uniform CEO walks off to bathroom

*T 01:16:11:21

Paul; I'm glad she didn't recognise me.

CEO to camera

*T 01:16:14:19

Narrator: Sarah is the secondgeneration of company workers. Her family has been keeping customers fed for more than 20 years. She's a tough task masterwho runs a spotless kitchen and is a stickler

Sarah working in kitchen

*T 01:16:26:05

for company rules and regulations.

CU notice board

*T 01:16:29:17

Straight away, she's on Paul's back.Sarah; I noticed you have bracelets and rings on, we have to take those off. When he walked in I did

CEO enters kitchen with SarahStand together talking

*T 01:16:35:15

notice he was wearing jewelery and stuff maybe that's his style.

Sarah to camera

*T 01:16:40:04

Take all that off. No necklaces, no piercings you're good and then come back and start again.

CEO taking off watch walking to washroom

*T 01:16:44:23

The dirty pans are here, they have to be cleaned before we do anything because we need pans to make dough. You just wanna wipe it, make sure everything's out. You just wanna make sure there's nothing in the pan, it's %100 clean,and keep rubbing like that. Lots of guys the first time they do a little bit slower to make sure you get it right,soon you're gonna have to get it faster cause everything's time based, right. Quick, quick, quickCouple more pieces in that one. Gotta be fast, but also accurate.Make sure it's 100%. All right.Paul; Do you get tired?Sarah; No after a while your arms get used to all this.Paul; It's a lot of pans.Sarah; Yes. This isn't evenclose to half of them.Paul; They're not heavy you know but after doing

CEO working with Sarah in kitchen various tasks

*T 01:17:30:26

about 30 or 40 of them you do feel some achiness.

CEO to camera

*T 01:17:36:23

Sarah; Arms getting tired?Paul; A little bit. She's pretty regimented it'sdefinitely got a rapid pace she's right on it I can tell

CEO and Sarah working in kitchen

*T 01:17:42:04

I'm not keeping up, I think she's being patient with me, polite, I can tell.

CEO to camera

*T 01:17:51:08

Sarah; So now, the dough process. So we put the water in.We put our dough bags in and we put our yeast.We're going to shut this and start it.Paul; How long does that take?Sarah; This takes about 8 minutes or so.Paul; So and this is your store like are you an employee?Sarah; No this is my store,me and my sister are partners.We just got this oneover 6 months ago or so.Paul; So, you were at another--Sarah; Yeah in 2008 I opened my first one.Paul; How'd you get into this?Sarah; My dad was in it for along time like one of the first ones to open up so since we were 16 was when we started working all the time at these other locations.Paul; Really?Sarah; And I just really liked it.Paul; How many years?Sarah; I was 19--Paul; 19? So about 4 years nowPaul; Shes doing aCEO and Sarah in kitchen working various tasks. Start to make dough

*T 01:18:43:00

great job at managing everyone and just keeping it running like military precision.

CEO to camera

*T 01:18:47:29*E 01:18:49:29

I don't think anything's gonna slow her down.Sarah: So you got it all you want to grab it from the bottom. That things heavy.Paul; Its huge

CEO and Sarah in kitchen

*T 01:19:01:21

That big dough thing was like carrying a child. That thing was pretty big

CEO to camera

*T 01:19:07:09

I've never cut anything like this before.

CU dough ball

*T 01:19:09:20

Paul; You have to work everyday?Sara; We get 2 days off in the week but since I have 2 storesWeighing dough

*T 01:19:14:20

those 2 days are usually kind of at the other store. My mom's there but I still have to go there, check-up on everything make sure that everything's good.Paul; So is your whole family like all your sisters, your mom, and your dad--Sarah; Everybody's involvedin this business.So you're gonna drop it here then grab it from the bottom.That's why you grab it before. Make sure it doesn't fold up because it takes more time to pick it up.Narrator; It's man vs machine andPaul is losing the battle.Paul; Whered it go? Its stuck. Oh there it goesSarah; Got it?Paul; Uh oh. It's stuck again.

CEO and Sarah in kitchen working with dough

*T 01:19:57:07*E 01:19:59:02*T 01:20:00:02

Narrator: Coming up, when theorders flood in Sarah gets cheesed off with Paul's pizzas.Sarah; There's no cheese on the bottom here.

EXT Pizza 73 storeCU order printing outCEO & Sarah working in kitchen

*T 01:20:06:27

Paul; It's panicky forme in the kitchen.

CEO to camera

*T 01:20:09:03

Narrator; And later, years of companyloyalty are acknowledged when undercover boss, Paul presents

EXT PP HQCEO pulling up in car and parkingCEO and Don in office

*T 01:20:12:03

this man with an

CEO and Don driving truck

*T 01:20:15:00*E 01:20:20:10

unbelievable reward.

MCU Don emotional reaction.

END ACT THREEEND ACT THREEEND ACT THREE

01:20:20;0801:20:30;08BLACKBLACK

*T 01:20:33:16

Narrator; It's 11:15 and Sarah is gearingup for the busy lunch period,but she's down on staff todayand will be relying on Paul to help get her

EXT Pizza 73 CEO & Sarah in kitchen

*T 01:20:40:22

through the crunch. She thinks hes being filmed

CU order printing

*T 01:20:43:15

for a documentary and has no idea that he is the CEO of her company on secret surveillance.Sarah; You're going to try this one now.So big spoon. Remember go like this. You also wanna make sureyour sauce is even. See how it's thick here, thin here, thick here.You wanna make sure it's even. And also you went too far.You wanna grab the spoon and bring it back, okay?Paul; Oh really? It looks so easy but-CEO & Sarah prepping pizzas in kitchen

*T 01:21:12:11

Should be very straight foward. I mean it's just sauce, spoon, and dough,

CEO to camera

*T 01:21:15:20

it's actually tricky to spread it around.I found it challenging to do well. I gotta work

CEO making pizza

*T 01:21:19:06

on my technique. A lot.

CEO to camera

*T 01:21:20:25

Sarah; Now, toppings. Much more than that. So, you're done that, soyou want to take off the ring.Paul; Oh wow. Looks pretty good.Sarah; Let's get the pan for these.Paul; Already 3 more? Wow.Sarah: They're gonnakeep coming.Your timing is too long.The pizza shouldtake 2 minutes.Paul; The whole thing?Sarah; The whole thing.Now we're gonna work on pace.When I say go, go, go drop the toppings fasterand move on to the next thing. Put them in both hands and spread like that. It makes it faster. Quick

*T 01:21:56:12

Sarah His pace was a little bit slower.

Sarah to camera

*T 01:21:58:05

I realized when I was taking solong, it's just not cutting it.

CEO & Sarah in kitchen prepping pizzaCEO to camera

*T 01:22:01:15

Sarah; There's no cheese on the bottom.Paul; It's only top cheese on American pies isnt it?Susan; Top cheese, but top cheese'sthe base and then there's top cheese on top of the base.Paul; I was not gonna make the mistake of putting the wrong cheese on the bottom, but I completely left out the cheese entirely.

CEO &Sarah in kitchen prepping pizza

*T 01:22:15:09

That was a pretty major mistake.

CEO to camera

*T 01:22:16:17

Sarah; And I want you to do it faster.Paul; Okay It's defnitely busy andpanicky for me in the kitchen.

CEO & Sarah in kitchen

*T 01:22:24:21

I'm sure she's glad I'm not inthere now because I'm definitely costing her money and business.

CEO to camera

*T 01:22:30:12

Narator; With the lunch rush over,Paul finally gets a breakand uses it as an opportunity to get to know more about his valuable employee.

CEO & Sarah sitting in kitchen area

*T 01:22:38:01

Paul; So this is a picture of your dad here?Sarah; This is my picture of my dad. My dad was actually one of thefirst guys in 1980s to be asked to purchase a franchise. He started with nothing, he came here with nothing and this provided for our family. This is why we are where we are. Everything I've learned is from him.I see myself doing this foreveruntil my dad's age, you know?Paul; You get any time off?Sarah; This takes up a lot,especially weekendsmy friends know me bynow they will not ask me to go anywhere on the weekend.I try to make time here and there.I like to longboard, snowboard, play soccer.Paul; If you could make anychanges you wanted to,your store and the whole Pizza 73 chain, do you have any ideas about what to do better?Sarah; Well then you know marketing and commercials but I want to get more deeper then that. I like to be community based.

CEO perched at Sarahs workstation. Sarah seated

*T 01:23:26:28

I want Pizza 73 to have a soccer team--Paul; For like kids wearing the jerseyand things and get the name out?Sarah; It'd be fun for kids, sponsor a team,I would love to coach it myself.Paul; Good ideaSarah; I'm gonna bring it up

EXT soccer match

*T 01:23:38:16

probably next meetingand see what they think. And go from there.

CEO perched at Sarahs workstation. Sarah seated

*T 01:23:41:08

Paul; I think ideas like that are just great.

CEO to camera

*T 01:23:43:15

I'd like to hear more from her.Thanks a lot.Sarah; See yeah, Gavin.

CEO and Sarah shake hands

CEO leaves

*T 01:23:50:25

Paul; I had a super time withSarah she was a great coachand she just lives and breathes Pizza 73 and she's only 23.I think the fact that her fatherhad such an impact in her life I draw real parallels to that

EXT hotel dusk

CEO on bed in hotel room

*T 01:24:02:05

draw real parallels to that withmy own father and certainly my father in law and what he'sdone building the company as the founder. The company is all aboutfamily on so many levels and it really is a common denominator.I miss them a lot,

CEO on phone in hotel room

*T 01:24:14:02

my litle kidsare I'm sure wondering where I am and it's gonna be great to get back and see them.Yeah I miss you too so much.

CU CEO on bed in hotel room

EXT hotel CEO through window

*E 01:24:24:18

Narrator: Coming up...

Ext PP HQ

*T 01:24:25:22

After a sleepless nightwondering about the future of his company Paul hits the streets.

CEO leaving hotel roomCEO & Ayed delivering pizza

*T 01:24:30:20

Paul; was wondering if you'd take the box?

CEO delivering pizza

*T 01:24:32:21

Narrator; And later, will he call ita day after tackling the companies most exhausting gig.

PP truckCEO unloading crates of soda

*T 01:24:39:20*E 01:24:43:00

I think I'm getting tired.

END ACT FOUREND ACT FOUREND ACT FOUR

01:24:43;0501:24:52;28BLACK

BLACK

*T 01:24:56:01

Narrator; On the other side of Edmonton Paul is getting ready to join the staff at a 3rd pizza store,but he's had a restless night,life on the road and the pressure of keeping up appearances isbeginning to take it's toll.

EXT hotelCEO in hotel pacingPutting in contacts

*T 01:25:09:21

Paul: I'm missing my familyand my old life,but I'm meeting great people who are teaching me about what it really takes to run the company.

CEO in hotel room

*T 01:25:16:24

Narrator: Pizza Pizza makes 10million deliveries a year,

CEO leaves hotel room and drives away

*T 01:25:19:26

and today Paul is goingto hit the streets.Paul; The most

CEO driving

*T 01:25:22:20

frontline role that most of our customers see is that person at the doorstep so it's an important role for us.

Ayed preparing to take our pizzas

*T 01:25:30:02

Drivers have to be fast andefficient so pizza is delivered promptly to customers,

Ayed delivering pizza

*T 01:25:33:01

hot and ready to serve.

EXT Pizza 73 sign

*T 01:25:36:13

And franchises must run likeclockwork to avoid unnecessary costs and wastage.

Pizza kitchen at work

*T 01:25:42:01

It's especially important forPizza 73 because phone in orders

Pizza delivery guys packing up to go

CU Pizza boxes waiting for pick up

*T 01:25:46:08

account for 90% of their business.

Speeded up pizza delivery counter

*T 01:25:49:19

This morning he'll beworking alongside Ayad.

CEO walking into Pizza 73Ayed comes out of door

*T 01:25:52:15

Ayad; I'm Ayad.Paul; Hi Im GavinCEO greets Ayad shakes hands

*T 01:25:53:08

Hi I'm Gavin. Nice to meet you.Ayad; Ill see you in a bitPaul; Thank youAyad hands CEO uniform

*T 01:26:01:03

Narrator; With so many Pizza 73stores in Edmonton Ayad's store operates within a 15 block radius.

CEO and Ayad get into car to leaveDriving shots

*T 01:26:09:20

Paul; How are you?Customer; Thank you, oh man that's hot.Ayad; Thank you very much enjoy.Customer; Thank you.

CEO & Ayad delivering pizza

*T 01:26:22:00

Ayad; That wasnt hard ehYou have to enjoy it, what you're doing. If you hate your job you can't be there even two days.Paul; How much you spend on gas?Ayed; Normally $25 a day.

CEO and Ayed get into car drive awayDriving back to Pizza 73 get out car

*T 01:26:30:09*E 01:26:31:05

Paul: Wow.Narrator; Like all of their delivery guys, Ayad doesn't have the security of a regular pay cheque, he gets by on a percentage of food delivery charges and tips.The more pizza he delivers andthe more hours her puts in the more money he makes.Ayed; Sometimes I'm makingmoney, sometimes it's nothing.Narrator; It's a challenge for the young father who immigrated from Iraq.Paul; Is that your son?Ayed; Yeah. He's 3 1/2? He's big one. Nothing more important--Paul; Important than your kids. Ayad's nice to work with he sort of

2 shot CEO & Ayed

*T 01:27:07:23

seems like a very calm, balanced principled guy from what I can tell already and he seems to like what he's doing, he knows how to do it.

CEO to camera

*T 01:27:16:24

Paul; Said you have to like what you do I can tell he cares for the people here, the boss and that's nice.

CEO & Ayed at pizza counter

*T 01:27:22:10

You gotta make the food right, the pizza's have to be perfect but if it's not delivered in a nice way the service is absolutely critical in a nice way the service is absolutely critical so I think that the fact hehas that attitude is key.

CEO to camera

*T 01:27:39:23

Narrator; Through rain, shine, sleet and snow Ayad is always on call but now it's Paul's turn to stand and deliver.Paul: Hello it's Pizza 73.I was wondering ifyou'd take the box?Here's your food sir. Ayed: Give him his card back.Paul; There you go.Thank you very much, enjoy your pizza bye.Thank you very much--Okay have a great day. Thank you buh bye.Its certainly a

Pizza being cut, going in box, Ayed takes, puts in bag, gets into car with CEOEXT Pizza 73, Driving shots

CEO & Ayed delivering pizza

*T 01:28:04:14

few more things to manage than I thought.

CEO to camera

*T 01:28:09:16

Im learning the ropes here.I know the process obviouslybut to go out and do it, it's a little bit of a juggling act actually to do well

CEO with Ayed delivering pizza

*T 01:28:16:20

and Ayad does it very well. Tougher than I thought.

CEO to camera

*T 01:28:21:27

Paul; So you were sayingyou came from Iraq?Ayed; Yup, in 91--

CEO & Ayed gets out of car

LS EXT Pizza 73 CEO & Ayed leaning against front

*T 01:28:33:16*E 01:28:34:28

Ayed; After the Gulf War, because there was uprising over there against the government. So I just decided to leave Looking for a better guture.Paul; Is it tough to leave?Ayed; Well youre not allowed to leave the country. If the police or army or something capture you they will kill you. Paul; Really? Ayed; So I walked with my two friends three days in the desert.Paul; 3 days!Ayed; Went to Saudi Arabia, crossed over there and I stayed in a refugee camp over there for seven years.Paul; Did they treat you okay or?Ayed; Once youve been in refugee camp youre not allowed to go to the city. Youre not allowed to be free, youre not allowed to be anything. Paul; You just have to stay there?Ayed; It seems like jail You can't talk to family , there is no phones--Paul; Really? So they didn't knowwhat happened to you, for that amount of time?Ayed; They know I left but they dont know if I survived or not.Paul; WowAyed; Until the day I arrived in Canada, then I called them. For me its the best country in the world.Paul; That's a pretty amazing story man.Ayed; You take a chance right?Paul; My life's been pretty uneventful compared to you. Everyone has there own problems,like maybe if you listen to another story mine is nothing.Paul; Everyone has their problemsbut it's so relative it pales in comparison to what he would'vegone through you know what's going on

2 shot CEO with Ayed

*T 01:29:41:26

at the stores to some level and in the office buildings and head office but at the driver level you don't get to know these peopleCEO to camera

*T 01:29:44:23

so it's interesting for me to finally get out and see what's going on and meet some people.

CEO and Ayed shake hands, leaves

*T 01:29:54:16

Really inspiring.

CEO to camera

*T 01:30:00:17

It was a wonderful experienceworking with Ayad and he seems

EXT Eastglen Inn

*T 01:30:03:10

like he's a completelyunflappable guy I think if you had the most unruly customer in the world at the doorstep he would just still be

CEO to camera

*T 01:30:09:12

As polite as ever totally genuine, totally calm, at peace with himself

Ayed walking on street

*T 01:30:12:13

you just gotta enjoy spending time with this guy so it's

Ayed driving

*T 01:30:15:27

really kind of inspirational and humbling.

EXT hotel CEO in window

*T 01:30:23:09

Narrator: Coming up, Paul gets placed on the graveyard shift and it's back breaking work.

CEO and Don in truck cab drivingTruck driving shotCEO offloading truck

*T 01:30:29:14

And later how will Susan,Sarah, Ayad and Don react when they find out that their Gavin

Car pulling into car parkMCU Susan sat at deskMCU Sarah sat at deskCU profile AyedMS Dona at desk CEO enters

*T 01:30:34:07*E 01:30:40:10

is not the man he claims to be.

MCU Ayed at desk smilingMCU Susan at desk smilingMCU Don at desk smiling LOGO

END ACT FIVEEND ACT FIVEEND ACT FIVE

01:30:40:1001:30:50;05BLACKBLACK

T 01:30:50:23

Narrator: Paul Goddard operatesthe nation's most successful pizza chain

CEO walking towards cameraEXT PP HQ

*T 01:30:53:29

but to maintain his market position

Various PP kitchen and restaurant shots

*T 01:30:57:08

he's gone undercover to expose company flaws.

CEO greets AyedCEO greets Susan

*T 01:31:00:16

Everything is under scrutinyfrom dough to deliveries.

EXT PP store front Pizza prepDough machineCEO & Ayed delivering pizza

*T 01:31:05:02

In the process he's getting a surprising wakeup call and

CEO in dough factory wiping browCEO & Sarah making pizza

*T 01:31:08:19*E 01:31:11:11

finding out whoreally runs his business.

CEO & Susan with dough boxesCEO & Sarah looking at photoAyed gets out of car.

*T 01:31:14:02

It's the dead of night andPaul has been asked to report to driver Don.

CEO putting on jacket in hotelCEO leaves hotel

*T 01:31:19:10

Paul; I'm not usually at the office atthis time I do late nights but not till

Ext PP HQ night

*T 01:31:22:18

2:30 so this is quite an experienceto be here in the middle of the night.

CEO to camera

*T 01:31:27:29

Narrator; Its an opportunity for thepizza boss to find out if their current system using independent truckers for deliveries is working properly.

Truck driving across cameraCEO approaches truck

*T 01:31:35:29

Don; How you doing Gavin, I'm Don.Paul: Hi Im GavinDon; Have you ever been in a truck before?Paul; Not reallyDon; Youre in for a treatPaul; OkayDon; Youre in for a real treat.Paul; I know there's lots of stuffyou load on the trucks and I know there's lots of stuff you load on the trucks and off the trucks and someof it's pretty darn heavy I gotta make sure I don't pull a disk in my back.

CEO & Don meet at truck. Continue to chat, then walk into warehouse

*T 01:31:58:07

Narrator; Don has an aggressive schedule of deliveries to get through, it's their dough and pop night so he's wasting no time putting Paul to work lugging around dozens of hefty dough bins like the ones he packed earlier in the week for SusanPaul; I'm a physically fit guy butthis was hard, it was really quite onerous to do that, every night would be uh

CEO follows Don into warehouseLoad dough bins full of dough

*T 01:32:15:13

every night would beItll certainly

CEO to camera

*T 01:32:19:14

keep you in shape.

CEO with dough bins

*T 01:32:25:03

Paul; How long you been doing it for?Don; Pizza Pizza?Paul; YeahMonday's starting my 20th year and Tuesday's my 30th wedding anniversary.Paul; Is that right, one day later?Don; Driving a truck's not on the top of my list. I'm not a 'truck driver' truck driver, it's just about making aliving I'm a farm boy.Paul; Are you?It's just farming--Don; No, too hard now it justtakes too much money.Don; Let the games begin.

CEO gets into truck cab, truck pulls out, driving

*T 01:32:55:17

Don; Open the door and staybehind it in case something falls out at you.Paul Got ya.Don; It has happened.

CEO & Don Open truck door and offload

*T 01:33:05:21

Narrator; For Paul it's going to be a hard day's night this is the first of 16 big deliveries and he's already exhausted.Paul; How do you know which ones to, how many to have of each one?Don; Just like a grocery list.

Don throws soda crates down to CEO to offload

*T 01:33:19:06

Paul; Gotta kick it fast eh? Uh oh Caught on the Cokemachine ironically.Just popped a can oh that's not good. At least it's only one.

CEO struggles with pile of soda crates.Takes delivery into restaurant

*T 01:33:50:15

Don; Some stores keep the pop in the cooler. My average day's 10-12 hours but that's truckin'. I go home

Truck drives away

*T 01:33:59:01

I sleep for a couplehours, wake up I usually pick upmy daughter so my wife canstay at work she'--s in a special needs program.Paul; You're wife?Don; No my daughter.Paul; She's there all day? Everyday?Don; it's called CLASS Community Living Association,they teach her how to cook, and to shop--Narrator: Don works the nightshift so he's free to take care of his daughter during the day.Paul: He's sacrificed a lothimself for the benefit of his kids and his family it shows he really cares a lot about everything he does, his family, his job.

CEO with Don in cab, driving shots

*T 01:34:39:10

Narrator; Don only has a 5-10 minute drive between drop offs so Paul

GO pro shot from side of truck

*T 01:34:42:20

won't be able to take a breather.

CEO delivering dough boxes

*T 01:34:45:00

Paul; Yeah, you don't need to go to the gym after this job man,

CEO walking along side of truck wiping brow

*T 01:34:48:00*E 01:34:50:08

Don; I mean I could do a little bit here.

Don on truck pats belly

CEO crashes sac trucks on way out

*T 01:34:53:04

Paul; There's still a number of storesto hit still so definitely gotta conserve my energy a little bit.

CEO to camera

*T 01:35:03:25

Paul; How'd you find thisstuff versus the farm, like back on your farm that's I know pretty hard work? Don; I'd rather bail hay.Paul; You think you'll everget back to the farming?Don; No I gave up that dream a long time ago, got wiped out in 87,it started to rain and rain 30 days of rain and the Nottawasaga Riverbacked up--Paul; Really?Don; Put her under 5 feet of water.Paul; So you lost your whole crop?Don; I lost $280,000 worth of crop.Paul; Holy cow. How could you forecast that, is that like--Don; Thats farming

CEO gets back into cab Driving

*T 01:35:34:26*E 01:35:36:06

Paul; Think I'm getting tired.Don; Tired? Holy cow tired?Paul; The day's just getting started right? Oh mama!Don; Reach from behind.Paul; One more time

CEO with Don at another delivery unloading truck

CEO tries to pull back the soda

*T 01:35:57:12*E 01:36:00:07

Paul; I'm starting to get the feel for it a little bit.

CEO to cameraPulls back the sac trucks loaded with soda

*T 01:36:06:08

Knew that was gonna happen.

Wheeling soda round bend all spill

*T 01:36:09:05

Don; Let's go to the next one have some more fun,I need a few more laughs.

CEO and Don at truck

*T 01:36:16:05

Ive only worked with him a fewhours, but what he did he tried.

Truck pulls away

*T 01:36:19:22

We've had people come to thecommissary and leave after the second store going I can't dothis job

Don to camera

*T 01:36:22:17

but he stuck it out!

Truck pulling away

*T 01:36:27:00

So what are you doing now?Paul; I'm kinda looking for something now for almost a year.

Driving shots

*T 01:36:32:09

Don; Make sure I get your full name, phone number,

CEO and Don INT cab

*T 01:36:37:16

if something comes up--Paul; I appreciate it. Very kind of him, I felt

2 shot CEO & Don

*T 01:36:39:17

surprised and grateful

CEO to camera

*T 01:36:42:00

and appreciative that he'd take the time and ask for my name and number.

CEO to camera

*T 01:36:45:16

Don; Well there's 18 trailers sothere's a lot of routes and people come, people go except me. I'm still here 20 years later.

Don to camera

*T 01:36:56:10

Paul; I really appreciate it.Don; You've been a good comedy relief for me today.

CEO and Don shake hands

*T 01:37:00:21

Don; I was just lookingat the time going,hmm only 7 stores behind I gotta get to work! I got lots of work to do.

Don stands at truck door with CEO

Don closes truck door

*T 01:37:10:20

Its just an extremely physicaljob day in and day out and also just the importance of beingaccurate they gotta count thingsmake sure it's right,

CEO to camera

*T 01:37:16:19

I like the way he's handling it with a lot of accuracy.

Driving shot

*T 01:37:22:12

Narrator: Coming up Paul summons his staff to headquarters where he will revealthe shockingtruth about who he really is.EXT PP HQ CEO arrives and walks inCU Susan sitting CU Ayed Don at deskCEO walks into office Susan seatedCEO sitsMCU Ayed at deskDon, head in hands

*T 01:37:29:15

Susan; OhMCU Susan at desk

*T 01:37:30:04*E 01:37:34:15

Sarah; How did I not--

CU Sarah at desk

END ACT SIXEND ACT SIXEND ACT SIX

01:37:34;2001:37:44;20BLACKBLACK

*T 01:37:46:10

Narrator; It's the end of the week and Paul Goddard is returning to his job as CEO of Pizza Pizza.

EXT PP HQCEO pulls into car park gets out and walks into HQCEO walking through HQ

*T 01:37:52:02

It's time to report back to his executives.

Execs walking into boardroom sit, CEO comes in and sits

*T 01:38:04:00

Paul; Well it's been quite a week.Exec; Did you actually make somepizzas, deliver some pizzas?Paul; I did both. It was tiring, I dunno if I could handle another day. I learned lots and the#1 learning really was

CEO & Execs in boardroom

*T 01:38:13:17

we've got some fantastic people out there. Very committed to thecompany, to their careers andmade me even moreReprise Susan, Sarah, Ayed and Don

Enthusiastic and optimistic that we can take both brands to the nextlevel because we've got this great foundation. I think it'd be great for us to get out there more. In different roles and opening up lines of communication and spendingsome time on the front lineslistening to these people. I think there's great opportunities to learn from this experience that I'vebeen through and make changes and do a better job.

CEO & Exes in boardroom

*T 01:38:40:01

Narrator: The people Paulworked along side

have been calledinto head office.

Car drives through car park, Don/Ayed gets out Susan walks in HQ Sarah walks into main entrance

01:38:44;17They're on edge, Susan walks into large CEO office

*T 01:38:45:22

worried that they might be Don sitting at desk

01:38:46;16reprimanded,

Sarah sitting at desk

*T 01:38:47:17

but they're about to meet

CU profile Ayed

01:38:49;05with a familiar CEO feet reflection

01:38:50;02faceCEO walking into room with Susan Back of Sarah seated CEO walks round

*T 01:38:52:17

Paul; Hello, Don. What's so funny?

Don seated at desk, CEO sits opposite

*T 01:38:55:21

Ayed; You look much better.

MCU Ayed sitting at desk

*T 01:38:56:22

Paul; Do you recognize me?

CEO smiling seated at desk

*T 01:38:58:03

Sarah; YesPaul; You do?Sarah; Yeah.

Sarah seated at desk

*T 01:39:00:16

Paul; I'm actually Paul Goddard--

CEO smiling seated at desk

*T 01:39:01:21

Susan; OhSusan smiling seated at desk

*T 01:39:02:15

Paul; --and I'm the CEO of Pizza Pizza Don head in hands

01:39:04;28and Pizza 73.

CEO talking sat at desk

*T 01:39:06:13

Sarah; That's interesting.

Sarah seated at desk

*T 01:39:07:01

Paul; It's really nice to meet you.Ayed; Nice to meet you too.Paul; As myself.

CEO leans across desk to shake Ayeds hand

*T 01:39:10:19

Don; I've heard of you,heard lots of you.

Don seated talking to CEO

*T 01:39:12:23

Paul; Did you have any idea?

CEO talking seated at desk

*T 01:39:14:04

Sarah; I'm not gonna lie I didn't.

Sarah seated

*T 01:39:16:00

Susan; No, cause I've never seen you before.

Susan seated

*T 01:39:19:00

Don; So that was that dazed look in your face.Paul; Well that's just how I normally am actually....hi, it's me.Don; A little bit of a delay?Paul; Yeah, there was that little bit of delay.

Don seated, CEO laughing, Don reacting

*T 01:39:29:20

Paul; For both of us actually it'sour family business, right? Your dad, who I've met actually, I know we talked about. It'd be nice to meet him sometime I know I've met him. I really was quite nervous thatyou might recognize me actually.Sarah; How did I not?Paul; It was a great experience for me honestly and you really inspiredme and impressed me at every point.Sarah; Thank you.Paul; I wanted to recognize you for that. The first thing I wanted todo was give you $5,000 towards a community sponsorship of a kids soccer team, which was your idea.Sarah; Oh my goodness, that is so, I have no words. Unbelievable, honestly, like I'm really gratefulfor everything, like wow.Paul; It can be your baby to run,maybe you can even coach,Sarah; I dunno I certainlywould love to.Paul; I know you also talked aboutyour love for snowboarding andso you've made a lot of sacrifices for the sake of your business and you've been extremely successful as a result you've given up lots oftime with family and friends. What I want to do is give you $5,000 towards a really big snowboarding trip for you and three friendsanywhere you want in North America.Sarah; Wow.Paul; You deserve to kind of kickback and have some Sarah time,some fun with your friends. I know you'll have to work out your schedule.Sarah; Yeah definitely.Paul; We'll work it out.

CEO talking Sarah opposite, CEO with Sarah. Reward sequence in office

*T 01:40:48:09

Sarah; I'm really excited. I don't even know what to say like. I've never had

Sarah to camera

*T 01:40:53:16

any of these opportunities and they all just came, you know. So I'm almost

Sara shakes CEOs hand, both walk out of office

01:40:56;08taken back. I'm really looking forward to what's gonna happen next.

Sarah to camera

*T 01:41:00:18

Paul; I wanted to go undercover and truly see what its like to be a driver and what service our customers are getting. I was really impressed at every turn, you're doing a fantastic job.Ayed; Thank you.Paul; I actually can't honestlyimagine you in a situation whereyou actually do loose your composure.Ayed; No I don't.Paul; To me you seemed utterlyunflappable and I have thegreatest respect for you.Ayed; Thank you.Paul; We're both fathers,and we both have little boys. I actually want to give you $10,000as an education fund for your son.Ayed; That would help a lot. Thank you. That's too much, but thank you. I might be a really calm person.

WS 2 shot CEO and Ayed at desk in office.CU on CEO and Ayed back and forth. Rewards sequenceWS CEO and Ayed shake hands

*T 01:41:39:09

Ayed; But sometimes to hide your emotion, it's you need to do that.

Ayed to camera

Sometimes you can't hide it Aye seated across from CEO in office

01:41;41;01Ayed; to hide your emotion just let it go out.Ayed to camera

*T 01:41:47:25

Paul; There is one more thing. I'd like to find a way to reunite your family. The option to take your son,take him to Iraq and see his rootsand meet your whole family.Ayed; I haven't seen them for twenty years.Paul; Return trip, business class okay? You deserve it and your son deserves it.Ayed; Thank you very much.Paul; Done a great job, you're a role model of what a driver shouldbe and a customer service person should be.You know, we'd be far,far worse off without you.

Ayed seated across from CEO in office

*T 01:42:14:05

Paul; I really wanted to learnhow our dough plant worked. It's running very nicely thanks to youand the other people in there.I was very inspired by your dedication and your professionalism.So really as a gesture of thanksto you, we are going to create acompany policy, to get everyone in the dough room four therapeutic messages a year. To deal with sore back and you're standing on concrete all day, you make it look easy, but it's not easy.I was also really inspired by your true love of learning and your interested in alternative and holistic medicine and how serious you are about that and I'm going to send you on a holistic learning retreat at Hollyhock which is onCortez island in BC. One of the best alternative medicine, holistic destinations in Canada.Susan; Thank you so much.Paul; I love having you hereI want you to be a team memberforever, but if you choose, you know I'm gonna go do holistic medicine, this is my path, then know what? I wish you all success.Susan; I'm in shock, I can't even speak.

CEO seated across from Susan at desk in office Reward sequence

*T 01:43:08:02

Blah, blah, blah. My mouth is running off yesterday and today it's like I'm trying to find words in the English language.

Susan to camera

*T 01:43:15:29

And hopefully I can look backlater on in life and maybe comeback and pay visit here

CEO hugs Susan

*T 01:43:19:07

and work with the people here and offer what I have to offer from what I've learned because of whatthey've given to me. I just wannasay thank you. Thank you so much, I was not expecting this. And I'm so happy. Blah, blah, blah.

Susan to camera

*T 01:43:36:25

Don; I guess you don't wanna start Tuesday.Paul; I'm amazed you asked me for my number after I slowed you down. That was very generous of you.Don; So what number?Paul; My real number!Don; Oh that's your real number, okay.Paul; It's just if you called it'd be someone other than Gavin.Before I forget happy 20th anniversary for being here. And thank you so much for 20 years.And also happy, 30 year wedding anniversary. Monday.More importantly--Don; Monday, and I won't forget.Paul; I wanted to thank you and I wanted to do a couple things.Number one Pizza Pizza wants to make a $5,000 charitable contribution to your daughters special need program, help out with that okay?The other thing I wanna do is you're working extremely hard and for many years you have and you put your family first at all occasions.And to help you out, I'm gonnahave Pizza Pizza take care of one year of your mortgage payments.To help you get to retirement earlier and get fishing more often.And see your family okay?Don; I dont know what toCU Don sitting across from CEO Reward sequence

01:44:40;13Say I'm just overwhelmed.That was sneaky.

Don to camera

*T 01:44:46:12

Don; Sorry.Paul; I really appreciate whatyou've done for the company and for your family you deserve it.

Don seated across from CEO

*T 01:44:51:20

Don; If the back wasn't hurting I'd be cart wheeling down the hallway all the way out to the car.

Don to camera

*T 01:44:56:16

I don't know what to say I'm too overwhelmed still.

Don shakes CEOs hand

*T 01:45:01:10

I'll actually do a couple of cart wheels on my way out.Just slow ones.

Don to camera

01:45:06;17BLACKBLACK

01:45:07;06Susan epilogue

01:45:13;06Sarah epilogue

01:45:19;01Ayed epilogue

01:45:24;18Don epilogue

01;45;30;12CREDITSCREDITS