“Udalar offers professional commercial and residential cleaning services, all services can be provided regularly or on

single occasions. Our continual aim is to provide a "valuable cleaning experience" by being Environmentally conscious,

Thorough, reliable and continual, and effective training of our staffs. We pride ourselves on the quality of service that we

deliver and we promote environmental sustainability”.

Udalar (a business of the Virtuxe Group Ltd) is an independentcorporately managed business delivering ethical residential andcommercial cleaning and handyman services to many individuals andcorporate organisations throughout the City of Leicester,Leicestershire, East and West Midlands in the UK.

We promote Environmental Sustainability by offering a healthy, safeand eco-friendly alternative to conventional chemical-based cleaningproducts. We use environmentally responsible cleaning methods andall our products are natural, non-toxic and biodegradable. Our hasslefree eco-friendly cleaning services will clean to the core just aseffectively as a standard clean – leaving your home or office freshwithout the toxic side-effects.

Udalar is a leading provider of trusted cleaners and home serviceprofessionals in the UK. We are provide professional green cleaningand handyman services. As the company has grown and evolved, ithas taken on a group of professionals from a variety of backgrounds,all uniting with the joint purpose of pushing the boundaries ofinnovation, integrity, and customer satisfaction.

Pictured left: Imogen Smiths, Managing Director

Your From Our Managing Director

OUR SERVICE OVERVIEW

We find that our approach sets us apartfrom the other companies. We tailor ourservice according to each of ourcustomer's needs. Whether yourorganisation is large or small, we ensurewe always find the right cleaners for yourpremises; flexible to fit in with yourbusiness and at hours to suit you. Wealready service businesses of all sizesthroughout Leicestershire and theMidlands.

We are professional, friendly andresponsive offering a full range ofresidential and commercial cleaningservices to all types of businessesincluding commercial and non-profitorganisations, local authorities, publicsector buildings, historic buildings, schooland colleges, Universities, prestigiouspublic areas and busy retail

We offer all our customers daily, weekly, one-off or ad-hoc cleaning depending on their requirements.

Our full range of cleaning services include:

General Cleaning Services

Office & Industrial Cleaning

Warehouse and Shop Floor Cleaning

Retail & Specialised Cleaning

Healthcare & Kitchen Cleaning

One Off and Deep Cleans

Event Litter Picking

Builders and Sparkle Cleans

Washroom Products and Services

Hygiene Services & Window Cleaning

Carpet Cleaning, Dust and Barrier Mats, Consumables etc.

Please call us and enquire if the service you require is not listed as we may be able to provide it for you.

If you’re a business or an individual, you’ll want cleaners you can rely on. You will discover Udalar Cleaning's unique, friendly management style to be a breath of fresh air, with motivated, fully trained staff providing you with a first class cleaning and handyman service.

We value each and every one of our cleaning staff which means that we retain our staff, which in turn leads to less disruption for you. Customer service is key to our business and therefore at the heart of our business. We wholly understand and appreciate the flexibility required to ensure that our cleaning service does not disrupt your business, clients or staff. Most of our cleaning is done early in the morning, in the evenings or at weekends – although we do also undertake daytime cleaning as preferred by some of our Clients. Whatever arrangement you require you can trust in Udalar Cleaning to take great care of your premises.

SUSTAINABILITYThe world's interest and public pressure demands for environmental sustainability is growing significantly. The "buzz" word of today is sustainability which encompasses balancing of economic growth, social development and environmental protection.

There is always a reason for a practice and adoption of a concept. At Udalar, we promote environment sustainability as we offer a healthy, safe and eco-friendly alternative to conventional chemical-based cleaning products. We use environmentally responsible cleaning methods and all our products are natural, non-toxic and biodegradable.

Udalar offers professional commercial and residential cleaning services, all services can be provided regularly or onsingle occasions. Our continual aim is to provide a "valuable cleaning experience" by being Environmentally conscious,Thorough, reliable and continual, and effective training of our staffs. We pride ourselves on the quality of service that wedeliver and we promote environmental sustainability.

Udalar operates stringent vetting procedures when employing new personnel. We work closely with and seek advice where necessary from The Border Agency operating to their strict guidelines. Our management and supervisory team's regularly receive tool box talks on how to identify authentic ID and travel documentation, a problem widespread in our industry.

Following a formal interview all new personnel are required to complete a Udalar's employment application pack. This is validated with original travel and Identification documents proving entitlement to reside and work in the UK, as well as proof of their home address.

Initially verified by our Operations Management, photocopies of all documentation are taken and then counter signed by the verifying manager. Once completed the application pack is then passed to our head office HR team who will then carry out a final check.

RECRUITMENT & VETTING

INNOVATIONUdalar is recognised as a pioneer in innovation and technology; we were the first UK cleaning company to issue iPads to all our operational staff and adopt an App based auditing system across our entire portfolio of clients. We understand that innovation must drive efficiencies, improve service and create a value for money proposition. By supplying our Operations Managers with a suite of innovative solutions means that they can focus on providing our clients with a clean building and our staff with close management.

Our cleaning philosophy is simple: Clean thoroughly, every day. And our cleaning staff understand the simplicity of that instruction; ensuring our clients experience a clean work space every day.

We understand that the perception of cleaning standards is subjective and so we give our clients every opportunity to comment on our service and provide feedback. Beyond the daily checks with our Management team, we also conduct a customer care call at a frequency chosen by our clients. In our most recent survey our clients told us they value Udalar’s service because we provide:

• Excellent Cleaning Standards• Flexibility & Reliability • Exceptional Customer Care

For our staff we want Udalar to be the place to succeed. Our diverse friendly culture attracts and develops people from around the Leicester, the Midlands and the UK.

OUR PEOPLE & CULTURE

DIVERSITY & INCLUSIONUdalar Diversity is essential to our mission as a company: It lets us develop better ideas, respond to the needs of our clients, and ensure that our people can work at their maximum potential.

We strive to provide a full spectrum of businesses with the opportunity to compete on a fair and equal basis for our business and, ideally, to expand and grow while working with us. Having a diverse and inclusive supply chain is a social and economic imperative and we look for vendors that share this commitment.

Udalar is committed to the health and safety of our employees and anybody affected by our work or presence on site.

We are aware of our legal obligations and that failure to meet the requirements of the law could have serious consequences for us, whether an accident takes place or not. We know that it is our responsibility to take care of our staff and to make sure they work safely and we take this moral and legal responsibility very seriously.

Providing a safe and healthy working environment for not only our staff but for all personnel, who come in contact with our operations, is our highest priority. Risk & COSHH Assessments are conducted by our Operations Management team, who are responsible for evaluating the risks to health and taking the actions needed to remove or reduce those risks.

HEALTH & SAFETY

We deliver training using a number of formats, such as on-line training and one to one individual sessions using either our own operational management team in accordance with the awards body BICS (The British Institute of Cleaning Science.

Using external providers we are able to deliver one to one coaching and training to BICS CPSS (Cleaning Professional Skill Suite Certificate) Levels. Thus ensuring our clients are provided with a fully trained team of staff who are educated with the skills, knowledge and understanding of the activities that they perform.

An annual training plan will be created for the each member of staff using a mixture of self-delivered and external providers delivered on site to the cleaning, Housekeeping and Supervisory management teams.

TRAINING & CERTIFICATIONS

Our people are our greatest asset – we say it often and with good reason. It is only with the determination and dedication of our people that we can serve our clients, generate long-term value for our shareholders and contribute to the broader public.

At every step of our employees’ careers we invest in them, and ensure their interests remain focused on the long term and closely aligned with those of our clients and shareholders. Our Business Principles, the foundation of our culture of client service, teamwork, excellence, personal initiative and accountability, are fundamental to our long-term sustainability and success.

OUR VALUES & ASSET

WHY USE UDALARUdalar offer a healthy, safe and eco-friendly alternative to conventional chemical-based cleaning products. We use environmentally responsible cleaning methods and all our products are natural, non-toxic and biodegradable. Our hassle free eco-friendly cleaning services will clean to the core just as effectively as a standard clean – leaving your home or office fresh without the toxic side-effects.

We are becoming increasingly aware of the ingredients in our everyday cleaning products and their impact on both health and the environment. Natural cleaning products are a cost effective alternative and have several advantages.

SENIOR MANAGEMENT TEAMUdalar is a leading provider of trusted cleaners and home service professionals in the UK. We are provide professional green cleaning and handyman services. As the company has grown and evolved, it has taken on a group of professionals from a variety of backgrounds, all uniting with the joint purpose of pushing the boundaries of innovation, integrity, and customer satisfaction.

For more information please contact:Udalar Cleaning Services, Carlton House, 28 Regent Road, Leicester, LE1 6YH

www.udalar.co.ukinfo@udalar.co.uk