uc2 international deployment (eng)

International UC2 Platform Deployment: Risks to Overcome and Lessons Learned – Paris, Telecom Paris Tech, February 2013

International UC2

Deployment Risks to Overcome and Lessons Learned

Independent & International Information Communications Technologies and Management Consultants

Building the future

Paris, February 20th 2012


Which is the challenge we are

facing? An undisputed global leader requires

a worldwide network of corporate

telecommunications that provides

efficient and economical voice, data,

and video communications in and

between its various sites in each

country, and between its various

subsidiaries and group companies

worldwide.


Case Study Facts and Figures

28 countries

>18,000 employees.

56 main sites (plants)

and growing up


The main reason to deploy an International UC2 network is because

the multinational needs it.

Expertise in distributed through the organization Multinational and multidisciplinary teams.

Work on a network


Product Obsolescence

Skill Obsolescence


Networks are the nervous system of any organization

UC2 applications manage all type of communications.


A multinational also demands…

Business focus

OPEX instead of CAPEX - overcome credit restrictions

Cost optimization - improved performance cost, more efficient business processes

Security

Maintain or decrease company staff

Flexibility - fast adaptation to changes

Mobility


Because it helps to get project approval.

There is money here.

Why are you talking about TEM

in an UC2 presentation?


Traditional

on-premise Systems integrator

Traditional Telecom Vendors

Cisco/Alcatel/Avaya

Global Network

Services providers

Software Vendors

IBM/Microsoft

Which

product must

be selected?

Who designs?

Who builds?

Who runs

(Administration&Manteinance)?

Who manages?

Potential providers: • Aggregators. System integrators

• IT providers

• Global network services providers

(GNSP) as defined by Gartner Group


Promote the use of collaboration tools inside the organization.

Promote visual communications, i.e., rich communication.

Provide advanced telecom services:

E-fax

Voice mail

Integrate with desktop applications.

Use simple telephony sets. All the advanced functionalities reside in the

desktop applications.

Minimize the number of analog devices, including fax machines.

User only SIP protocol.

Integrate with corporate directory.

Implement fixed – mobile convergence (FMC). A mobile phone is an extension of the network.

Employ one-number service.

Reduce the number of local links to public telephony networks, fixed, and mobile.

Requirements Established


UC2 - Unified Communications and Collaboration


One-number service

Traveling with your desktop phone

Communications based on presence: establish the policies when, by who, and

how you want to be contacted everywhere at anytime

Select your preferred device and your presence status

Preferred fuctionalities


IP Videoconference

Traditional videoconference

rooms integrated in the platform

as another terminal.

Everybody can join the meeting, one only needs a

device with Internet access.

Conventional videoconferencing rooms

integration.


WAN

Data Center II

ISDN Mobile

Data Center I

ISDN Mobile ISDN

Surveillance gateway

UC2 – Conceptual Network Design


Branch office

Factory I

Company HQ

Small Factory I

Main Factory

Moviles Moviles

ISDN

Showroom

Gallery

UC2 – Conceptual Network Design Other Countries

MPLS WAN INTERNACIONAL

SPAIN MPLS WAN

Data Center II

Mobile

Data Center I

ISDN Mobile

ISDN

BCN MAN

Factory II

ISDN

ISDN ISDN


Solution Block Diagram

Traffic cost and stadistics

Where are the problems?


Wan

F M F M

F M

Inter

net

SIP CLUSTER EMEA

WAN Internet

Wan

F M F M

F M

Inter

net

SIP CLUSTER LATAM

Wan

F M F M

F M

Inter

net

SIP CLUSTER ASIA

Unified Communications Worldwide Network


Building The Multinational’s Own

Cloud

Corporate

Cloud Services


The “official speech” requirements:

High quality level standards: delay, jitter, etc.

Bandwidth guarantee per channel: 32 Kbits per voice channel

Prioritization mechanism: QoS, MPLS, etc.

Symmetric links

Aggressive strategy: high speed Internet connections

Monitoring using SNMP management.

Códec de

Audio

Ancho de Banda

comprimido

Ancho de banda

paquetizado

Ancho de banda

en Ethernet Observaciones

G723 6,3 Kb/s 17 Kb/s 27,2 Kb/s Usado para la WAN Nextira

G729 8,0 Kb/s 24 Kb/s 28,8 Kb/s

G729A 31,2 Kb/s Usado para la WAN Cisco

G711 64 Kb/s 74,6 Kb/s 84,7 Kb/s Usado para la LAN Nextira

G711 87,6 Kb/s Usado para la LAN Cisco

FAX 4,8 Kb/s 12,8 Kb/s 20,4 Kb/s

Don’t be afraid of WAN bandwidth

The WAN Issue


Top Ten Risks in UC2 international Deployment

Lack of authority or leadership of the HQ managers in front of subsidiary managers. Conflict between local interest and general interest. Sometimes it’s very difficult to collect the data.

Integration between different subsystems. It’s very difficult to tune it.

Corporate directory LDAP.

VoIP server – UC2 applications – desktop applications. Versions conflicts

Telecom control costs. Traffic control

Vendor Lab support. Vendors try to solve problems without asking internal support of experts.

LAN equipment obsolescence, audit LANs, IP address plan.

Travel expenses. Avoiding travel is a great mistake. Lack of budget for traveling.

Lack of customization. Lack of internal or external consultancy services. Lack of budget for consultancy services.

Errors sizing the hardware. Don’t minimize hardware resources. Don’t buy the hardware to another vendor.

Users don’t use all the functionalities because they don’t know due nobody have taught them. Lack of budget for training.

No vendor carrier is ready for working worldwide. Analyze vendors’ resources in each country. Nothing is big enough for most of them.


Top Ten Best practices UC2

international deployment leadership Involve all members of the organization in the process at early stages.

Influencers at C-level must be the first on board.

Design phase is very, very important. Write reports and technical specifications. Do a simple and good design. Take care of the details.

Marketing soft dollar benefits.

User friendly interface. Desktop applications integration. Presence is key.

Travel. Visit sites. One to one meetings with local managers and users. Ask about problems. Spend time with them. Do their work. Learn about their pain. Prioritize one-to-one contacts. Be careful with e-mail. Call them. Better yet, video call them. Improve your communication skills. Wine helps.

Test, Test, Test. Lab test. Field test. Pilot test. Quality assurance. Users must participate in acceptance test. Fine tuning.

Be realistic. Apply common sense.

Split the project.

Avoid emotional decisions. Lead the decision process. Each company must make its own decision.


UC2 International Deployment

My Personal Vision

Evolution instead of revolution. Continuous improvement.

UC2 global implementations are essential for multinationals. Their knowledge is spread globally everyday.

UC2 is the service on the top that manages all the resources.

Companies must chose between excellence, a customized solution, or an undistinguished “commodity” service.

Integration with current desktop applications is key for the elections of the vendor.

All the IT infrastructure is affected.

Cost audit (TEM) helps to get money and improves ROI.

Where are the real challenges?

Technically: Any integration between different components.

Internal marketing to end users and to C-level.

This is a complex, laborious, long but amazing project. Good Luck.


Let us know your opinion, comments or suggestions


Agustín Argelich Telecom Engineer (12/1986) www.salle.url.edu

European Engineer (no. 12,868 ES) www.feani.org

Board member of the Society of Telecommunications Consultants and www.stcconsultants.org past Vice President (2 terms) and past Chairman of the International Affairs Committee (4 years)

Founder. Director. Principal Consultant. ARGELICH INGENIEROS. Independent Telecom Consultancy and Engineering Company

Member of COITT www.coitt.es

Member of IEEE www.ieee.org

Member of Cercle del Coneixement www.cperc.net

Founded the Company in 1992

25 years in telecom project management

Previous professional experience:

Barcelona '92 Olympic Organizing Committee (04/1990 to 10/1992). Technology Director IX Paralympic Games Barcelona '92. Telecom Controller during Olympic Games.

Ascó Nuclear Power Plant (03/1988 to 03/1990). Telecom Manager

Spanish Air Force. USA and Spanish Common Air Base in Saragossa (03/1987 to 02/1988). Lieutenant

http://www.salle.url.edu/







http://www.feani.org/





http://www.stcconsultants.org/





http://www.coitt.es/





http://www.ieee.org/





http://www.cperc.net/



