Mohammad J. Al-Mazeedi.Computer Eng. MBA SSBB CMA DBA

Lean Six Sigma Deployment in Kuwait Central Blood Bank

Contents

• Introduction• Lean Vs. Six Sigma• KCBB Project overview.• KCBB Conceptual Module• KCBB Six Sigma tools• KCBB Future Six Sigma Projects• Conclusion

Product Lead-Time

DISCOVER WASTE .• Share the same tools of how to improve Safety and Quality by discover waste and

defects, and build a systematic way to eliminate it

Look at “3 Real things on every operation:1- Material Flow2- Information Flow3- Work In Process (Both)

Be on the look-out for these 3 Major contributors.1- Overburden/ Overdoing

waste caused by how work and task are designed.

2- Unevenness

waste caused by poor quality ( process unpredictability)

3- Process methods

waste caused by “DOT WIMP”

Lean Vs. Six sigma

Discarded blood units classification of factors

Human Controllable

Factors54.84%

Non-Human Controllable

Factors45.16%

Breakdown of Human Controllable Factors

Pending Reports44.70%

Others55.30%

Overall scope of Improvement

Others30.33%

Pending Reports24.51%

Non-Human Controllable

45.16%

KCBB Project Overview

Six Sigma (DMAIC)• Attack Method• Understand the Problem • Form the Team • Understand the Process • Gather Process Data• Analyze the process• Identify possible corrective Actions• Screen/ Experiment to Select best

Action • Implement Action• Sustain Improvement.

KCBB Conceptual module

KCBB (RBC) SIPOC

HFMEA• HFMEA stand for Healthcare Failure Mode and Effects

Analysis.• It is an analysis of potential failure modes within a system for

classification by severity or determination of the effect of failures on the system. It is widely used in manufacturing industries in various phases of the product life cycle and is now increasingly finding use in the service industry. Failure causes are any errors or defects in process, design, or item, especially those that affect the customer, and can be potential or actual

KCBB FMEA

Pareto Analysis

KCBB Case and Effect diagram

5 whys Analysis

• The 5 Whys is a technique used in the Analyze phase of the Six Sigma DMAIC methodology. It's a great Six Sigma tool that doesn't involve data segmentation, hypothesis testing, regression or other advanced statistical tools, and in many cases can be completed without a data collection plan.

THE 5S PRINCIPLES

• SEIRI – Organization/Sort out• SEITON – Orderliness/Systemize• SEISO – The Cleaning/Shining• SEIKETSU – STANDARDIZE• SHITSUKE - Sustain/Discipline

5S Example

KCBB Process Flow Diagram (PFD)

KCBB Design Layout

Conclusion Six Sigma concepts and methods enable a healthcare

organization to offer improved healthcare services to patients by streamlining business processes. In the healthcare industry, the quality of services rendered depends a lot on human skills, which is often very difficult to measure and control. 6-Sigma is effective as it is based on a comprehensive approach that focuses on improving both human as well as transactional aspects of a process. Although implementing Six Sigma concepts in the healthcare industry is a challenging task, it does help in getting quick results.

KCBB Future Lean Six Sigma Projects

Outside Laboratory:• Donor Lead time & CRM• Blood Bank Inventory and

Bedside Transfusion Management

Inside lab:• Layout design (simulation Programs)• Equipment's efficiency.

Conclusion Six Sigma concepts and methods enable a healthcare

organization to offer improved healthcare services to patients by streamlining business processes. In the healthcare industry, the quality of services rendered depends a lot on human skills, which is often very difficult to measure and control. 6-Sigma is effective as it is based on a comprehensive approach that focuses on improving both human as well as transactional aspects of a process. Although implementing Six Sigma concepts in the healthcare industry is a challenging task, it does help in getting quick results.

Lean Six Sigma Promise • Reduce cycle time.• Less waste.• Data based decisions.• Sustained gains and improvements.• Systematic problem solving.• Employee motivation.• Data analysis before decision making.• Team building.• Reduction of incidents.• Better safety performance.

• Alignment with strategy vision and values.

Conclusion Six Sigma concepts and methods enable a healthcare

organization to offer improved healthcare services to patients by streamlining business processes. In the healthcare industry, the quality of services rendered depends a lot on human skills, which is often very difficult to measure and control. 6-Sigma is effective as it is based on a comprehensive approach that focuses on improving both human as well as transactional aspects of a process. Although implementing Six Sigma concepts in the healthcare industry is a challenging task, it does help in getting quick results.

Conclusion• Six Sigma concepts and methods enable a healthcare organization

to offer improved healthcare services to patients by streamlining

business processes.

• In the healthcare industry, the quality of services rendered depends

a lot on human skills, which is often very difficult to measure and

control.

• 6-Sigma is effective as it is based on a comprehensive approach

that focuses on improving both human as well as transactional

aspects of a process. Although implementing Six Sigma concepts

in the healthcare industry is a challenging task, it does help in getting

quick results.

Thank You

Lean Tools

Six sigma ToolsTool Name D M A I CAffinity Diagram X XBrainstorming X XCause-and-Effect Diagrams XControl Charts X X X XData Collection Forms X X X XDesign of Experiment (DOE) X XFlow Diagram X X X X XFMEA XHypothesis test XPareto Charts X X XPlanning tools (Gantt Chart & Planning Grid) XQuality control Process chart XSampling X X X XSIPOC XStandardization XVoice of Customer (VOC) X