sa uc2 wan congestion
TRANSCRIPT
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Service Operations InsightDemonstration Scenario
Service Impact Due to WAN Congestion
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Service Operations Insight Demo Use Case 2Service Impact Due to WAN Congestion
> Users of a legacy (non-web) application are
experiencing latency.
> The latency is due to WAN congestion resultingfrom users in Singapore logging on through thewrong proxy and saturating the link.
> Service Operations Insight detects the impactof this problem and identifies the qualitydegradation.
> We are able to quickly identify the saturatedlink as the root cause and Network engineersdetail that identifies the proxy server issue.
Scenario Overview Business Value
> Understand real-time service health, impact to
service Quality, and Risk to effective service delivery.
> Reduce MTTR by with root cause analysis and acommon view, end-to-end across the enterprise.
> Improve operational efficiency with context drivenworkflow and integration.
> Through integration, understand how userconfiguration error impacts network response andapplication performance
Business Value
2 CA Service Assurnance
ActorsLine of Business Owner /
IT ExecutivesIT Operations Network Engineer
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2. ServiceOperations Insight
detects qualityimpact to Singaporeusers
3. Root cause isidentified as a WAN
congestion on theHouston link
4. Launch to detailednetwork
performancemonitoring
5. Identify the issuewith congestion onthe proxy link andinitiate remediation
process
1. Call Center
Service usersexperience latency
Service Operations Insight DemonstrationService Impact Due to WAN Congestion
WAN
Congestion
3 CA Service Assurnance
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Service Operations Insight DemonstrationService Impact Due to WAN Congestion
Real-timeservice status
Historicalperformance
data
4 CA Service Assurnance
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Service Operations Insight DemonstrationService Impact Due to WAN Congestion
5 CA Service Assurnance
Root cause isidentified as a
problem with therouter in Houston
Users in Singapore
are experiencingdegraded quality inthe form of slower
response times
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Service Operations Insight DemonstrationService Impact Due to WAN Congestion
6 CA Service Assurnance
The alert from theHouston Router
indicates a risk toservice quality
The details show the
bandwidth utilizationof http traffic on therouter far surpassing
the threshold
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Service Operations Insight DemonstrationService Impact Due to WAN Congestion
7 CA Service Assurnance
This alert details theimpact to the
Singapore users
Clicking on this linkprovides a deeper drill-down into the networkdetails surrounding this
issue
i i i h i
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Service Operations Insight DemonstrationService Impact Due to WAN Congestion
8 CA Service Assurnance
Here we see the impact tothe Singapore users as well
as the lack of impact to
users in other clientregions
Clicking here will providea more detailed look atthe Singapore users
experience
S i O i I i h D i
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Service Operations Insight DemonstrationService Impact Due to WAN Congestion
9 CA Service Assurnance
Here we see performancedegraded to all app
servers of the Call Centerservice for Singapore
users
S i O ti I i ht D t ti
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Service Operations Insight DemonstrationService Impact Due to WAN Congestion
10 CA Service Assurnance
Excessive HTTP traffic onthe Houston Router was
the cause of the WANcongestion and Singapore
users poor experience
We see this correlates toa huge amount of trafficfrom the US Web Proxy
Server
S i O ti I i ht D t ti
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Service Operations Insight DemonstrationService Impact Due to WAN Congestion
11 CA Service Assurnance
This saturation of the link
also corresponds to a highdiscard rate furtherdegrading the user
experience
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Questions?