uc analytics for ms lync and skype for business
TRANSCRIPT
6-Apr-13
UCAnalyticsMONITORING AND REPORTING FOR UNIFIED COMMUNICATIONS
Some of our CUSTOMERS
UC Analytics INSTALLATIONS
UC Analytics Installations
User Adoption Costs / Billing
QoE / Capacity Planning
Employee Productivity
MAKE UC MANAGEABLE,MEASURABLEANDPRODUCTIVE
RELEVANT INFORMATION THROUGH CUSTOMISABLE DASHBOARDS AND AUTOMATED REPORTS
DASHBOARDCONFIGURABLE LAYOUTDYNAMIC CHARTSDIRECT FILTERINGSINGLE CLICK REPORTINGREAL TIME SNAPSHOTUPDATED EVERY 60 SECONDS
MONITORS
QUALITY TREND MEAN OPINION SCORE
LYNC / S4B CLIENT TYPES
CONFERENCE STATISTICS
CALL TYPE SUMMARY
GATEWAY SUMMARY
MONITORS
INBOUND CALL HANDLING
TOP DESTINATIONS
CALL STATISTICS CALL DETAILS
INBOUND CALL SUMMARY
CALL DISTRIBUTION BY
LOCATION
REPORTINGStandard Templates
• User Adoption• Quality• Capacity• Costs• Presence• Productivity
Report Designer• Design your own format• Drag and drop desired
fieldsReport Style
• Company logo• Change colour scheme• Company details
REPORT BUILDERSORT AND SUMMARISEFILTERSCHART OPTIONSSCHEDULE REPORTSEXCEL, PDF, WORD, CSV
ALARMSEmail notificationSelect call conditionsThreshold on:
• Cost• Duration• Ringtime• Quality (MOS)• Error ID
BUDGETMonthly Cost or DurationEmail notification at %Bar outbound dialling
SECURITY POLICIESUsername and passwordSupports AD AuthenticationRestrict all featuresRestrict at organisation level
ON-PREM CLOUD
INTEGRATIONSUPPORTS
UCAnalytics
UC Analytics Server(SQL Based) Monitoring
Server
CDR’s
Archiving Server
IM Transcrip
ts
Front End Pool
Pulls approximately every 60 seconds
Pulls approximately every 1-2 seconds
Live Calls
(Cloud requires a CDR retriever to be installed on
customer site UCA + is only available on prem)
UC Analytics +
SUPPORTING LYNC / S4B RESPONSE GROUPSLIVE CALLS INFORMATIONREAL TIME WALL BOARDSPRESENCE STATUSES
UCAnalytics +
PRESENCE STATUS
RESPONSE GROUP SUMMARY
RGS WALL BOARD
PRESENCE STATISTICS
Wall Boards
ACTIVE CALLS
UCAnalytics +
UCAnalytics +
PRESENCE DETAILS
Reports
RESPONSE GROUP AGENT LOGIN
PRESENCE SUMMARY
UCAnalytics +
UC Analytics +
Key Health IndicatorsProcessor Usage %Available Disk SpaceDisk Operations
Health Monitor
SQL Server Health Monitor
Front End Server Health Monitor
MCU Health Monitor
