lync skype in government
TRANSCRIPT
60%
“Connected or smart governments deliver life event–driven
services that achieve policy outcomes, consider users to be
more than consumers, and provide obvious added value.“
— Jan Duffy, EMEA Research Director, IDC Government Insights
by 2016, more than 1.6 billion smart mobile devices will be purchased globally
1.6 billion
92%
% employees who believe a video strategy can save taxpayers money
% of organizations are deploying or planning to deploy Lync, including enterprise voice
The world has changed
Social Inclusion • Economic Uncertainty •
Humanitarian Disasters • Public Debt •
Empowering Small Businesses • Transportation •
Spurring Local Innovation • 21st Century
Education • Energy Supplies • Public Safety •
Aging Populations • Urbanization • Access to
Healthcare • Effective Citizen Services • Emerging
Security Threats • Trust & Accountability • Data
Privacy • Competitiveness • Accessibility • Online
Safety • Interoperability • Cyber Security •
Environmental Sustainability • Globalization •
Enabling a 21st Century Workforce • Public
Infrastructure • Digital Citizens
Complex challenges,
new opportunities
Government workers and leaders expect to connect with citizens, co-workers and other agencies in an efficient, cost-effective way
Provide broader and better services to citizens
Increase information sharing
Reduce travel and communications costs
Increase productivity among government workers and leaders with cross-agency collaboration
Achieve environmental benefits
Vision for communications
Connecting citizens and public servants
LEADERS expect to easily communicate to constituents, staff
Improve transparency in government; gain public trust
Reach citizens quickly and cost-effectively
Communicate emergency messages
Save taxpayer money
Reduce environmental impact
Leaders
Connecting citizens and public servants
WORKERS expect tools, applications and devices that work anywhere
Work effectively from anywhere on any device
Reach out to the right colleague or official in another government agency quickly through presence or expert search
Support teleworking
Work in a secure infrastructure
Integrate with other productivity tools to share documents, emails, calendars, case management
Workers
Leaders
Connecting citizens and public servants
CITIZENS expect greater access to government
Simplify connectivity to government. Federation of Lync-Skype supports better connectivity
Improve online government services. Lync-Skype provides an alternative to counter service and web access
Resolve citizen issues faster
Workers
Leaders
Citizens
Scenarios
Lync, Skype in Government- scenarios
Virtual town hall meeting
Simplified conference roomsLeaders
Citizens, Workers
Better citizen services
Remote job candidate interviews
Translation and interpretation
Remote information gatheringCitizensWorkers
Cross-agency collaboration
Always-on access for field workers
Agency-to-agency training
Telecommuting
Saving costs on communication
Workers Workers
BenefitsLEADERS
Enhanced transparency by sharing information with more citizens
Reduced travel, staff, and venue costs; reduced environmental impact
CITIZENS
Better, more frequent access to government officials
Increased information sharing
Greater involvement with government
Leaders Citizens
Laura, a state senator in Ohio, is proposing
education legislation. She announces a virtual
town hall meeting to share information about
how the bill will affect schools. Laura hosts the
meeting from Columbus, OH, while citizens
around the state attend from anywhere.
Virtual town hall meeting
BenefitsLEADERS
Reduced cost to host real-time virtual meetings
Reduced travel costs and time
Reduced environmental impact
WORKERS
Enriched meeting experiences with multiple participants
Reduced travel time
Improved productivity with the ability to connect to virtual meeting from anywhere, with any device
Diego, the Minister of External Affairs for Brazil,
uses Lync to meet with representatives of
Brazilian embassies worldwide. Diego’s office
doubles as a Lync conferencing room, where he
can host multiple people for virtual meetings.
Workers
Simplified
conference rooms
Leaders
BenefitsWORKERS
Improved information sharing with other agencies
Improved productivity with the ability to work from anywhere on any device
Reduced travel
Arthur, a police officer in Johannesburg, South
Africa, collaborates with other police
departments throughout South Africa to share
information, best practices and national
emergency plans.
Workers Workers
Cross-agency collaboration
BenefitsWORKERS
Improved productivity with enriched collaboration tools (video, desktop sharing, presence)
Better citizen service with immediate access to the right information and experts
Improved employee satisfaction with the ability to work across multiple phones – Windows, iOS, Android
Ahmed, a building inspector for Dubai, was not
given the correct address for his inspection
site. He can click-to-call to the office from his
smartphone to get directions. When at the site,
he connects with a colleague by video on his
tablet to show potential code violations and
discuss possible solutions.
Workers Workers
Always-on access for field workers
BenefitsWORKERS
Improved citizen service with better trained workers
Reduced training cost, including travel
Daniel, a rescue services worker in
Broome, Australia attends a video-
enabled state-wide training seminar,
which is hosted from Perth, with the rest
of his team. The training includes new
regulations, plus fire safety best practices
from the county fire chief.
Workers WorkersAgency-to-agency training
BenefitsWORKERS
Improved employee satisfaction with flexibility to work from anywhere
Reduced office space cost with the ability to implement flexible workplace policies
Improved productivity during events which prevent workers for going to the office (transportation strike, nation medical emergencies like the bird flu in Singapore, or high security event)
Claudia, a tax commissioner in Portugal, is
forced to stay home from work because of
a transportation strike. She is able to
conduct all of her meetings and answer her
office phone from her home computer.
Telecommuting
Workers Workers
Benefits Saved taxpayer money on PBX
system maintenance, telephony charges, and office moves
Improved productivity with additional communication methods and remote access for workers
Mikhail is a city IT director in Russia. The
city replaced its aging PBX system with
Lync voice to save costs. Mikhail can select
whether calls should route to voice mail, a
mobile phone, or another number so he
can answer calls from anywhere.
Saving costs on communications
WorkersWorkers
BenefitsCITIZENS
Another option for connectivity besides counter service or web access, delivering better service with immediate access
Reduced travel to government agencies to complete applications
Access to services for citizens unable to travel due to disability
WORKERS
Better service with enriched citizen interactions from anywhere
Citizens Workers
Salma and Youssef are completing their
business license online for their new furniture
store in Tangier, Morocco. When they have a
question about fees, Salma and Youssef select
the “Click to Call” button and are routed to and
connected with the appropriate agency.
Better citizen services
Chen, a British citizen now living in the United
States, applies with the Transport of London for a
remote marketing position. The recruiter from
London uses Lync to interview candidates. Chen
connects to the recruiter via video conferencing
from her home.
Citizens
BenefitsWORKERS
Increased efficiency when conducting job candidate interviews
Improved recruiting decisions with the ability to record interviews
CITIZENS
Increased access to government jobs around the world
Reduced travel to job interviews
Workers
Remote job candidate interviews
BenefitsCITIZENS
Improved citizen service with access to any government worker, regardless of language barrier
WORKERS
Enhanced service to non-native speakers/immigrants
Reduced cost for on-site workers speaking multiple languages
Broader citizen reach
Omar, an Arabic-speaking student from Saudi
Arabia, recently emigrated to Sweden. When
Omar calls with questions about permanent
residency, the Swedish immigration officer uses
Lync presence to locate an available Arabic
interpreter and adds her to the phone call.
Citizens Workers
Interpreter
Translation andinterpretation
William, a public defender in Colorado Springs,
CO, is representing an accused bank robber.
Since the crime occurred in Denver, CO,
William connects with eyewitnesses by video.
BenefitsWORKERS
Increased efficiency with access to the right people (e.g., witnesses, arbiter, etc.) from anywhere on any device
Improved case management
CITIZENS
Reduced costs with access to government workers without traveling for in person interaction
CitizensWorkers
Remote information gathering
Customer Success Stories
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The annual State of the European
Union conference chose Lync
Online to connect more than 400
business and political leaders in six
European cities to discuss the future
of business.Benefits
Significant conferencing cost savings compared to traditional AV systems
Reduced travel costs, loss of time and environmental impact
Broader reach and increased participation
“The use of the Lync cloud technology at this six-city conference was a great example of democracy in action.”
— Robert Gogel, CEOIntegreon (conference organizer)
Virtual town hall meeting
Simplified conference rooms
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“We believe Lync will have a significant impact on employee productivity because these real-time communication capabilities are new to the State.”
— Tarek Tomes, Assistant Commissioner (OET)State of Minnesota
Members of the United States
Federal Government have chosen
Lync and Skype to connect with
more citizens and collaborate more
efficiently with each other.
Stories
President Barack Obama’s 2012 campaign deployed
Lync among its 2,000 staffers, who worked throughout
the U.S., to handle thousands of calls and collaborate
across the campaign.
The Committee on Administration approved Skype for
use among members of Congress, who use it to
connect with constituents, conduct virtual town halls,
and build relationships with colleagues.
Cross-agency collaboration
Better citizen services
Virtual town hall meetings
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Global humanitarian organizations are using Skype
to enable their employees to cost-effectively connect
with family and colleagues.
Stories
Many staffers for the United Nations
Refugee Agency that work remotely in
hardship locations use Skype to
connect with their families, who they
may not see for weeks at a time.
Employees for emergency.lu, a global
disaster relief organization supported
by the government of Luxembourg,
use Skype to coordinate with one
another during global disasters.
Cross-agency collaboration
Always-on access for field workers
Better citizen services
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The State of Minnesota chose Lync
to give its employees immediate
access to one for information
sharing — whether in-the-office or
on-the-go.
Benefits
Improved employee productivity with real-time presence, instant messaging and video chat
Improved mobility productivity and ability to collaborate on-the-go with Lync mobile
Cross-agency collaboration
“We believe Lync will have a significant impact on employee productivity because these real-time communication capabilities are new to the State.”
— Tarek Tomes, Assistant Commissioner (OET)State of Minnesota
Better citizen services
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The City of Mantua, Italy, chose
Lync to replace its obsolete and
expensive telecommunications
infrastructure, and to promote better
collaboration among city
employees.
Benefits
Improved productivity by enhancing collaboration among city employees with VoIP and instant messaging
Estimated cost savings of €315,000 ($431,000) per year in telecommunications expenses
Initial investment was expected to be recovered in approximately 18 months.
Cross-agency collaboration
Managing budget cuts
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New Hanover County (NC) chose
Lync to enable seamless
communication among its agencies
and compensate for reductions in its
IT budget/staff.Benefits
Improved citizen service with better collaboration for Social Services, county police, etc.
Saved costs with teleworking
Reduced IT management; predictable budgeting; data recovery
“Lync was so easy to roll out and adopt. Before we even had a chance to announce it, people saw the icon and started using it immediately—with no training.” — Leslie Chaney, Director of IT, New Hanover County
Cross-agency collaboration
Better citizen services
Working from home
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Estimated Economic Value of Lync, Skypeall values estimated on per user, per year basis
Provide Greater Access for Citizens
Work from Almost Anywhere
Improve Cross-Agency Communication
Access to Millions of
Citizens through Skype
Cut telephony costs:
$420-$700
Reduce carbon
emissions:
37kg-100kg
Lower real estate and
facility costs:
$590-$984
“We estimate we have reduced
carbon emissions by more than
300 metric tons.”
Vanessa Pantoja Ferzuli,
Data Services Manager,
SEMARNAT
Reduce travel costs:
$318-$530
The City of Mantua (Italy)
estimates savings of €315,000
per year, of which 65% is for
communications.
“50% of our users responded
that they would use audio
conferencing to avoid travel
twice per month. This … will
save the organization about
CHF4,800 per month.”
Peter Schönthal, Head of IT, bfu
Lync has helped the Argyll &
Bute Council support the
rationalization of office space,
with savings of maintenance
and leasing achieved through
closing three offices.
Next Step: Ask how a Business Value Assessment with Microsoft or a partner to help understand the impact to your
organization
Government
Lync benefits achieved around the
worldBroader, better citizen
servicesSocial Services workers in New Hanover County (NC) use Lync to get immediate answers to questions while on customer calls.
Increased information
sharingThe North Wales Police (UK) recently organized 17 different agencies on Lync to collaborate on severe weather plans.
Cost savings
The city of Mantua, Italy saves €315,000 (~$426,000) per year in telecommunication costs.
Increased productivity
Barack Obama’s 2012 presidential campaign enabled more than 2,000 campaigners to work anywhere in the US.
Environmental benefits
The city of Växjö, Sweden, reduced its carbon emissions by 330 metric tons from reduced employee travel.
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Extending Unified Communications ReachConnecting with Others from Anywhere
Sheryl in her home office at
Contoso (Denver, CO, USA)
John at his office at Contoso,
(London, UK)
Fabian, partner (Sao Paulo,
Brazil)
Lync-Lync
Federation
#1Microsoft leads the UC market
90of Fortune 100
companies have Lync
Anne, small supplier
(Singapore)
Casey, customer (Tucson, AZ,
USA)
300MConnected users
Lync-Skype
connectivity
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Security with Lync and Skype
Users own accounts
and settings
User-controlled
privacy settingsCommunication
modes are controlled
by the user
AE256 for signaling,
Chat and media
Personal archiving
only
Consumer
application
Enterprise design,
interoperability and
controls
Accounts and
licenses belong to
business
Allow Federation per
user, group
Control
communication
modes and domains
by user, group
Supports industry-
standard encryption:
TLS Signaling, sRTP
Media (AES128)
Data-retention
policies set per user,
group
Authentication Access Control Authorization Encryption Compliance
Lync-Skype Connectivity
Extending your Business-to-Consumer
scenarios more securely
The 2012 Digital Government Strategy aims to “enable the
American people and an increasingly mobile workforce to
access high-quality digital government information and
services anywhere, anytime, on any device.”92%
% employees who believe a video strategy can save taxpayers money
$8 billion
$ productivity savings if just 50% of federal employees used video conferencing
55% % of federal workers who use smart devices for work bring their own
1.6 billion
by 2016, more than 1.6 billion smart mobile devices will be purchased globally