twinning project mn 10 ib ot 01 “strengthening ... it13/zabljak_26022013-ver2.pdf · twinning...

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Twinning Project MN 10 IB OT 01“Strengthening administrative capacities

in information society”EU Funded

Žabljak, February 26 2013

Twinning Project– MN 10 IB OT 01Žabljak, February 26 2013

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PRESENTATION CONTENTS

1. PARTNERSHIP

2. E-GOVERNMENT BACKGROUND

3. PROJECT TEAM

4. CONTEXT

5. PROJECT STRUCTURE


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Overview

1. Utterly EU Funded

2. Duration 1 year: August 1 2012 – July 31 2013

3. Budget: 600K

4. Program: IPA 2010

5. EU Commission: DG Enlargement


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1. PARTNERSHIP


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THE PROJECT PARTNERS

eGov in Italy (Founding EU MS)Central Level Presidency of the Council of

Ministers - Department for Digitalisation of Public Administration and Technological Innovation

Formez PA

Regional Level CSI-Piemonte (Piedmont Regional

Government)

eGov in Estonia (NEW EU MS)Central Level Department of State Information

Systems of Ministry of Economic Affairs and Communication

e-Governance Academy

eGov in Montenegro(Candidate EU MS) Ministry of Information

Society and Telecommunication

----------MIDT------------


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CSI-Piemonte Consortium of Public Administration to manage and promote ICT in the public sector

Since 1977, 91 Associated Consortium Members, 1200 employees, 156ml€ annual revenue

largest Italian regional agency developing e-Government projects financed by the Italian Central government, eg: eGov projects and training center Interoperabilty implementation Business Intelligence and statistical applications users identification and authentication systems electronic signature, digital certification services electronic trade and online payment systems

10 Twinning projects on IT systems and eGovernment local finance Statistics Investment attraction Environment Agriculture

in Bosnia and Herzegovina, Slovak Republic, Hungary, Romania, Poland,

Serbia, Tunisia


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National level development of the digitalisation of transactions among public administrations, citizens

and businesses, ensuring central-regional-local digitalisation process coordination planning and coordination of initiatives for a more effective provision of on-line services

to citizens and businesses; elaboration technical standards and criteria for PA information systems, elaboration of criteria for their interoperability, quality and security through DigitPA –

public operational Agency supervised by the Department.

EU and International level participation in the European CIP ICT PSP programme and is actively involved in some

“Large scale pilots A” aiming at European interoperability of public services (STORK oneID, EPSOS on eHealth, PEPPOL, etc.)

collaborates with the EU Commission for Information Society development (e.g. DigitalAgenda HLG, eGovernment, eInclusion, benchmarking expert groups etc.);

support reform and modernisation of PA in third countries, several bilateral cooperationinitiatives (most recent: Morocco, China, Korea);

Department for Digitalisation of Public Administration and Technological Innovation

(Italian Presidency of the Council of Ministers)


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Estonian Department of State Information Systems ofMinistry of Economic Affairs and Communication

National Level Development and monitoring the implementation of the Estonian Information

Society Startegy; Development and Implementation of Interoperability Startegy Framework Coordination of IT projects, IT audits, standardisation, IT procurement

procedures; Creation of legal acts on informatics; expertise of other legal acts from the IT

point of view; Participation in the work of inter-agency target programs and project

management groups; Organising co-operation between IT managers of different ministries; Organising co-operation and integration of national registers

International Cooperation (e-Governance Academy) Wide network of e-governance experts, working in governmental institution,

academic research institutions or private companies Supporting e-government development in CIS and South Eastern European

Countries (including implementation of governmental gateway (X-Road),interoperability, digital registries, e-services etc).

More than 800 senior government officials from 40 countries trained on e-governance.


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Centre for Services, Assistance, Study and Training for Public Administration Modernization

http://www.digitpa.gov.it/amministrazione_digitale

In house Agency of the Public Function Department of the Council of Ministers 260 employees +1000 consultants-lecturers An average of 200 Training courses/year Over 100.000 civil servants involved 60 M€ Budget (2009)

Mission and structure Technical assistance and training for P.A. at central and local level in Italy, pre-accession and third

Countries Support EU and foreign P.A. in capacity building and exchange of experiences Facilitate processes of innovation, reform, HR and organizational development

Strong international experience 50 Institutional capacity building projects 47 Twinning in new EU member States, pre-accession Countries, South East Europe and

Mediterranean


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2. eGOVERNMENT BACKGROUND


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THE ITALIAN eGOVERNMENT BACKGROUNDTHE ITALIAN eGOVERNMENT BACKGROUND

One of the EU top six countries in 2010 for availability and quality of eGov services:interactivity level of public services 99%interactivity level of business services 98% interactivity level of citizens services at 99% (source Annual Report ISTAT May 2011)

forerunner in eGov legislation:2005 Digital Administration Code2010 New Digital Administration Code for eServices supply

Adoption of a National Interoperability framework: Public Connectivity System core of the interoperability structure fully compliant to the European Interoperability Framework

eGov Plan 2012 (eGovernemnt, eEconomy, eSociety) with implemented projects in: Schools and Universities, Justice, Health, Dematerialization and reduction of red tape within PA Relationship between PA, ….

(source EC ICT Country Profile V. 2, May 2010)


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THE ESTONIAN eGOVERNMENT BACKGROUNDTHE ESTONIAN eGOVERNMENT BACKGROUND

one of the most advanced e-societies in the world

interoperability system between Public and Private sectors

according to the 9th EU Benchmark Measurement- top performer in 2010- sophistication for Business services stands at 98% (compared to 94% for the EU27) - sophistication for Citizen services is at 97% (compared to 87% for the EU27)- eServices score 94% on usability and 100% on user satisfaction monitoring

most highly-developed ID card system for online services (about 90% of the population) (source EC ICT Country Profile V. 2, May 2010)

some indicators: 99% of banking transactions online100% public sector and schools connected to Internet94% of tax returns filed online2005 first internet voting nationwide election


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3. THE PROJECT TEAM


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Key Experts MSs

Project Leader MS - MR Roberto Soj (CSI Piemonte)

Resident Twinning Adviser: Leonardo Minervini (CSI Piemonte)

Component Leaders: Mr Marco Orlando (Province of Turin)Ms Claudia Salvi (Formez PA)Mr Arvo Ott (E-governance Academy) Junior Partner Project LeaderMr Vittorio Vallero (CSI Piemonte)

Key ExpertsMr Franco (CSI Piemonte)Ms Lekic (E-governance Academy)Ms Pilone (CSI Piemonte)


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Key Experts Counterpart - MID

Project Leader BC - PL Lazerevic

Key Experts Ružica Mišković – Head of the Department of International Cooperation and

European Integration (*Delegation Leader) Viktor Berishaj – Head of the Department for Protection of computer and

security incidents on the Internet (CERT) - IT infrastructure sector Vanja Lazović – Senior Advisor III for projects in the field of promoting the

Information Society - Sector for promotion of information society Milica Vučinić - Senior Advisor III for e-services for citizens and me.domain -

Sector for electronic administration development Ivana Krkeljić – Advisor for the Department for electronic administration

development


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EXPERT PROFILES

Project Leader High Representative in e-Government strategy

Senior Experts with international background and skills in:

• eGovernment legal framework • Interoperability and Technical architecture• Inter-ministerial coordination • Public Administration research and training• Standards • ICT strategy development and analysis• e-services desiging and implementation


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4. CONTEXT


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KEY FACTORS

Availability on any kind of device: Web based applications as key interface including

extensions and plug-ins Mobile Apps and Rich Mobile Applications (RMA)

Open-Id, Strong Authentication Authorization Standards (OAuth2) SOA Architecture as a tool to enable integration and

reusability (Web Services - REST) Data Integration made available both for inter-government

and extra-government purposes (Open Data) in order to allowfurther developments

Management of administrative processes through BusinessProcess Management tools


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KEY POLICIES

Semantic, organizational, technical interoperability

Scalability (technological changes demand)

International Standards

Openness


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SCOPES AND CHANNELS

G2C

G2B including intermediaries

G2O

G2G (including other Governments EU/US, etc.)

Alternative channels (social/digital exclusion)


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5. PROJECT STRUCTURE


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OVERALL OBJECTIVE OF THE PROJECTOVERALL OBJECTIVE OF THE PROJECT

“Strengthening the administrative capacities of the Ministry of Information Society and

Telecommunication “

increasing the quality of information society services and to stimulate access and usage

of on-line government services


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PROJECT COMPONENTS

Comp.1 – preparation and implementing legislation forinformation society development in accordance with euacquis

Comp. 2 – increasing the level of awareness of all relevantstakeholders on importance of information society

Comp. 3 – defining a framework and standards fordeveloping eGovernment services

Comp. 4 - strengthening the infrastructure capacities forthe implementation of the information society services


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PROJECT ACTIVITIES

COMPONENT 1:

PREPARING AND IMPLEMENTING LEGISLATION FOR INFORMATION SOCIETY DEVELOPMENT IN ACCORDANCE WITH EU ACQUIS

1.1 Assessing legislative framework for the information society services

1.2 Preparation of relevant amendments on the existing laws and sub-laws

1.3 Define and create the set of procedures, standards and rules for legislation implementation

1.4 Define manual for inspection procedures in accordance with legislation

1.5 Prepare and implement training programs for inspectors for legislation implementation


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COMPONENT 1 ACTIVITIES

COMPONENT 1

Assessment of legislative framework for the Information Society Services

Analysis and Identification of priorities of Information Society in The Country in accordance with EU and

international standards

specifically on the following Laws and sub-laws:

- Electronic communications,

- Information security

- Information system management

- Electronic signature

- Electronic trade

- Electronic document


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Main Topics:

- analysis of the European reference code for Information Society

- summary of conditions for membership (focused on Information Society)

- Asssesment of the Montenegrin legislation

- comparison with other Member States; in particular description of the Italian and Estonian

experience on harmonization to European Directives;

- Gap analysis European - Montenegrin legislative framework focusin on critical aspects

COMPONENT 1:


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PROJECT ACTIVITIES

COMPONENT 2:

INCREASING LEVEL OF AWARENESS OF ALL RELEVANT STAKEHOLDERS ON IMPORTANCE OF INFORMATION SOCIETY

2.1 Prepare and define list of indicators for measuring the level of Information Society

services

2.2 Define the methodology for indicators evaluation/monitoring and a user manual draft

preparation

2.3 Prepare a plan for long term promotion of the information society services

2.4 Organize promotional pilot project to describe importance of information society

2.5 Prepare and implement training programs with emphasis on increasing promotional skills


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COMPONENT 2

Support on adoption of a set of indicators (MONSTAT) to measure the development level (quantitative and qualitative) of Information Society Services in Montenegro.

Comparative analysis of e‐government indicators to assess the status of e-Governmentdevelopment, both at national and international level.

Guidelines to define evaluation procedures through the adoption of MONSTAT indicators User Manual for indicator analysis.

Set of globally comparative e‐government core indicators based both on Eurostat and other Organisations(Partnership on Measuring ICT for Development)

Main focus on a measurement approach adaptable for Montenegro related to e‐government usage with the benefit of the whole society and economy.


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COMPONENT 2:

Digtal Agenda and set of Indicators

Telecom sectorBroadbandMobileInternet usageTake up of internet services (% of population)Take up of internet services (% of internet users)eGovernmenteCommerceebusinessICT SkillsResearch and Development

MONSTAT and Digital Agendal Europe comparison


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COMPONENT 2: Partnership on Measuring ICT for Development

� International Telecommunication Union (ITU)� Organisation for Economic Co-operation and Development (OECD)� Statistical Office of the European Union (Eurostat)� United Nations Conference on Trade and Development (UNCTAD)� United Nations Department of Economic and Social Affairs (UNDESA)� United Nations Economic Commission for Africa (ECA)� United Nations Economic Commission for Latin America and the Caribbean (ECLAC)� United Nations Economic and Social Commission for Asia and the Pacific (ESCAP)� United Nations Economic and Social Commission for Western Asia (ESCWA)� UNESCO Institute for Statistics (UIS)� United Nations Environment Programme/Secretariat of the Basel Convention (UNEP/SBC)� World Bank


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PROJECT ACTIVITIES

COMPONENT 3:

DEFINING FRAMEWORK AND STANDARDS FOR DEVELOPING eGOVERNMENT SERVICES

3.1 Prepare the measures for promoting the research and development of ICT in public sector

3.2 Define the set of minimum standards for interoperability based on comparative experiences

3.3 Identify, monitor and analyze fields, functions and processes of eGov services

3.4 Prepare and implement training programs for the staff of MIS in order to ensure proper

establishment and implementation of eGov services


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COMPONENT 3

Measures to promote and supportresearch and development processes of Information and Communication Technologies in the public sector

Action I: Leverage more private investment for ICT research andInnovation

Action II: Reinforce the coordination and pooling of resources

Action III: Propose measures for ‘light and fast’ access to EU researchfunds in ICT

Action IV: Financially support joint ICT research infrastructures andinnovation clusters

Action V: Develop a new generation of web-based applications andServices

Action VI: Member States to double annual public spending on ICTresearch and development

Action VII: Member States to Engage in large-scale pilots financed bythe Competitiveness and Innovation Program


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COMPONENT 3: Interoperability framework roadmap


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PROJECT ACTIVITIES

COMPONENT 4

STRENGTHENING THE INFRASTRUCTURE CAPACITIES FOR THE

IMPLEMENTATION OF THE INFORMATION SOCIETY SERVICES

4.1 Support to information system assessment of the Ministry and other different state institutions directly

targeted by the Strategy for Information Society Development 2009 – 2013

4.2 Optimization and planning for enlargement and maintenance of the Government information system and

information society services;

4.3 Prepare and implement training programs addressed to staff responsible of ICT infrastructure

4.4 Procurement of the necessary equipment according to the plan of enlargement including maintenance of

the Government information system and information society services


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COMPONENT 4:

Identification and Analysis of international standards for implementation of Business Continuity and Disaster Recovery plans

Business continuity and Disaster Recovery as defined on ISO 27002The business continuity management processBusiness continuity and risk assessmentDeveloping and implementing continuity plans

Italian Digital Agency guidelines for Disaster Recovery in PublicAdministrationRoles and responsibilities for the implementation of the plans of BC and DRTools for self assessmentThe Business Continuity and Disaster Recovery project in CSI PiemonteBest Practices for Disaster Recovery


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COMPONENT 4:

Strategy 2012-2016 issued at the end of 2011 encompasses all the areas of ICT development In

accordance to the Digital Agenda for Europe within the European Strategy 2020 starting from an

assesment of the current status.

The Strategy main principles :

� show the most urgent needs for development;

� analyse the problems and hurdles to overcome;

� define the vision, goals and objectives to reach and implement;

� define the basic pillars of the development and the programmes for their implementation;

� define goals and action plans for each programme;

� define preconditions and mechanisms for their implementation


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TRAINING

Study Visit in Turin - CSI :

Visit of a Wireless Hot - final output of Wi-Pie regional project Presentation of regional infrastructural programming (Wi-Pie and B3) Presentation of Region Piedmont ICT Observatory The Piedmont Region approach to integration and interoperability Visit of CSI Server Farm and presentation about disaster recovery strategy Main Topics: Open data strategy and portal Geographical data treatment Dashboards for decision-making Presentation concerning e-government services and Smart Cities program


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Thank youfor the attention

[email protected]@csi.it

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