maintaining and troubleshooting your xenapp 7.5 environment

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Maintaining and Troubleshooting your XenApp 7.5 Environment. Carlos H. Lopez May 2014

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Recording of this webinar is here http://www.citrix.com/tv/#videos/11450 This session will step through the most common issues you can experience with XenApp 7.5. In addition, we’ll also cover the best troubleshooting tools to maintain your environment.

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Page 1: Maintaining and Troubleshooting your XenApp 7.5 Environment

Maintaining and Troubleshooting your XenApp 7.5 Environment.

Carlos H. LopezMay 2014

Page 2: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.2

Presenter Bio: Carlos “Charlie” Lopez

• Approximately 14 Years of Experience in IT• Joined Citrix in June 2010• Started in Frontline and Offline Tech Support• Currently: WW Support Readiness• Certifications: CCIA, CCI, and more..• Field of Expertise: XenApp – All Supported Versions• Something Fun: Used to Own and Manage a small Hot

Sauce company is Miami, Florida

Page 3: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.3

Agenda

Common Issues in XA 7.5• AutoCreated Printing• HDX Policies XA 7.5• VDA Registration

Tools for Maintaining your XA 7.5 Site• Service Logging & Scout• Powershell (PoSH)• Citrix Director

Page 4: Maintaining and Troubleshooting your XenApp 7.5 Environment

Common Issues in XA 7.5

Page 5: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.5

Printing

All the Same Driver Issues Apply (NON-NATIVE)Citrix Print Manager Crash

HKLM\SYSTEM\CurrentControlSet\Control\Print\Printers

Troubleshooting Process for Printing Issues with Auto-creation …http://support.citrix.com/article/CTX132102

StressPrinters 1.3.2 for 32-bit and 64-bit Platformshttp://support.citrix.com/article/CTX109374

Page 6: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.6

HDX Policies XA 7.5

Page 7: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.7

VDA Registration

Totally different than in XenApp 6.5!

•Manually during install•Via policy after Install•MCS – drops a personality.ini•AD base registration

http://support.citrix.com/proddocs/topic/xenapp-xendesktop-75/cds-mng-cntrlr-ou-dscvr.html

Page 8: Maintaining and Troubleshooting your XenApp 7.5 Environment

Tool’s for Maintaining your XA 7.5 Site

Page 9: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.9

Enabling Logging from the Command Line

Service.exe –LogFile “Path”

Service.exe –LogFile offDisable Logging from the Command Line

%SystemRoot%\Program Files\Citrix\Broker\Service\BrokerService.exe -Logfile “c:\XAlogs\Broker.log”

Netw

ork S

ervice Net

wo

rk S

ervi

ce

Service Logging – Clear text

Page 10: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.10

Service Logging – Scout

SCOUT v 2.18.0http://support.citrix.com/article/CTX130147

Page 11: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.11

Powershell (PoSH)XenApp 7.5 SDK Modules

asnp citrix*

Get-BrokerMachineNew-BrokerHostingPowerAction

Page 12: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.12

Citrix Director

• Log Off• Shadow• Reset Profile• Reset Personal VDisk

More extensive details for a users session can be viewed from the Details option

• Machine DetailsGives a complete breakdownof site details being usedby this session• Session DetailsGives a complete breakdownof session details within thesession

Page 13: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.13

Resources

Citrix Scout - http://support.citrix.com/article/CTX130147

Citrix Director - http://support.citrix.com/proddocs/topic/xenapp-xendesktop-75/cds-monitor-director-wrapper.html

PoSH SDK - http://support.citrix.com/proddocs/topic/xendesktop-7/cds-sdk-cmdlet-help.html

Troubleshooting Printing XA - http://support.citrix.com/article/CTX132102

XenApp Policies Not Applying.. - http://support.citrix.com/article/CTX134961

Virtual Delivery Agent Registration Troubleshooting Flowchart - https://support.citrix.com/article/CTX136668

How to Enable the Logging Process in XenDesktop - http://support.citrix.com/article/CTX117452

Page 14: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.14

XA/XD 7.5 Webinar Series

Webinar Page

Page 15: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.15

Next Webinar: Troubleshooting XenDesktop

Title: Maintaining and Troubleshooting your XenDesktop 7.5 Environment

Description: This session will step through the most common issues you can experience with XenDesktop 7.5. In addition, we’ll also cover the best troubleshooting tools to maintain your environment.

When: June 17th & 18th

June 17th – Register Now

June 18th – Register Now

Page 16: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.16

Fuel your talent with continuous learning.

Citrix Education offers the following technical training for professionals:

CXA-103: Citrix XenApp 7.5 Architecture and New Features

CXA-207: Citrix XenApp 7.5 Skills Update

Visit bit.ly/CTXTRAINING to save 10%*

*Offer expires 90 days from receipt of this message. Not valid with any other promotions, packages or discounts. Applies only to new purchases. Regional limitations may apply.

Page 17: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.17

Simplify your journey, let us guide you.

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Visit bit.ly/CTXCONCULTING to learn more about our proven methodology.

Page 18: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.18

Citrix Support Program Options• Access to Technical Support Engineers when you need it

… Unlimited 24x7x365 Citrix Worldwide Technical Support

• Flexible to meet your changing organizational needs… Unlimited number of technical contacts from your team

• Assist your teams with support tools and knowledge …. Learn best practices for optimizing your Citrix infrastructure

• Affordable Technical Support direct from Citrix… Per-license pricing model allows you to pay as you grow

• Enterprise Support… Available for over 2500 licenses

• Technical Resource Management … Single point of contact dedicated to your IT environment

Citrix Premier Support

Visit bit.ly/CTXSUPPORT to learn more about our proven methodology.

Page 19: Maintaining and Troubleshooting your XenApp 7.5 Environment

© 2014 Citrix. Confidential.19

WORK BETTER. LIVE BETTER.