maintaining and troubleshooting your xendesktop 7.5 environment
DESCRIPTION
This session will step through the most common issues you can experience with XenDesktop 7.5. In addition, we’ll also cover the best troubleshooting tools to maintain your environment. The scripts referenced in this webinar can be found here: https://citrix.sharefile.com/d/s1e724ab3ab14a96a The recording of this webinar can be found here: http://www.citrix.com/tv/#videos/11494TRANSCRIPT
Maintaining and Troubleshooting your XenDesktop 7.5 Environment
June 2014
Mick Glover - Sr. Readiness Specialist, Worldwide Support Readiness
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Presenter Bio: Mick Glover (CCI)Over 18 Years of Experience in IT
Joined Citrix in January 2005
Started as Senior member of Frontline team
Spent 3 years working as an Escalation Engineer
Been with the WW Readiness team since 2009
Certifications: CCA, CCEE, CCIA, MCSE & CCI
SME areas: XenDesktop, App Orchestration, UPM
Author of the XD Tipster Blog Series and @XDtipster twitter feed
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In terms of Troubleshooting & Maintaining your XenDesktop environment, very little has changed with the introduction of XenDesktop 7.5. What is required is a solid understanding of the Architecture and expected
behaviour along with the ability to engage with the product through the SDK to carry out advanced
administrative and configuration tasks. @XDtipster
© 2014 Citrix. Confidential.4
In terms of Troubleshooting & Maintaining your XenDesktop environment, very little has changed with the introduction of XenDesktop 7.5. What is required is a solid understanding of the Architecture and expected
behaviour along with the ability to engage with the product through the SDK to carry out advanced
administrative and configuration tasks. @XDtipster
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AgendaMaintaining and Troubleshooting your XenDesktop 7.5 Environment
FMA Service States
Service SQL Scripts
Site Policies
Troubleshooting Tools
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Learning ObjectivesAt the end of this webinar, you will be able to:
Validate the true state of Controller FMA services
Apply Schema update scripts against the Site DB
Manually add a Controller to an existing Site using PoSH
Control access to resources through PoSH
Identify key Troubleshooting tools
FMA Service States
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Viewing service states through Windows only tells half the storyExample: Broker Service
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Validating a Service StatusWhat you do for one….
Get-BrokerServiceStatus (Broker)
Get-ConfigServiceStatus (Configuration)
Get-HypServiceStatus (Host Service)
Get-AcctServiceStatus (AD Identity)
Get-ProvServiceStatus (MCS)
Get-MonitorServiceStatus (Monitoring)
Get-AdminServiceStatus (Delegated Admin)
Get-LogServiceStatus (Configuration Logging)
Get-SFServiceStatus (StoreFront)
Get-EnvTestServiceStatus (Test Service)
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Validating a Service StatusWhat you do for one….
Get-BrokerServiceStatus (Broker)
Get-ConfigServiceStatus (Configuration)
Get-HypServiceStatus (Host Service)
Get-AcctServiceStatus (AD Identity)
Get-ProvServiceStatus (MCS)
Get-MonitorServiceStatus (Monitoring)
Get-AdminServiceStatus (Delegated Admin)
Get-LogServiceStatus (Configuration Logging)
Get-SFServiceStatus (StoreFront)
Get-EnvTestServiceStatus (Test Service)
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Get-BrokerServiceStatus - Return Value Examples Status Meaning
OK The broker is connected to a database that is valid, and the service is running.
DBUnconfigured The broker does not have a database connection configured
DBRejectedConnection The database rejected the logon from the Broker Service. This may be caused by bad credentials, or the database not being installed.
InvalidDBConfigured The database schema is missing (possibly just the stored procedures in it).
DBNotFound The specified database could not be located with the configured connection string.
DBMissingOptionalFeature The broker is connected to a database that is valid, but it does not have the full functionality required for optimal performance. Upgrading the database is advisable.
DBMissingMandatoryFeatureThe broker is connected to a database that is valid, but it does not have the full functionality required so the broker cannot function. Upgrading the database is required.
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Get-BrokerServiceStatus - Return Value Examples Status Meaning
OK The broker is connected to a database that is valid, and the service is running.
DBUnconfigured The broker does not have a database connection configured
DBRejectedConnection The database rejected the logon from the Broker Service. This may be caused by bad credentials, or the database not being installed.
InvalidDBConfigured The database schema is missing (possibly just the stored procedures in it).
DBNotFound The specified database could not be located with the configured connection string.
DBMissingOptionalFeature The broker is connected to a database that is valid, but it does not have the full functionality required for optimal performance. Upgrading the database is advisable.
DBMissingMandatoryFeatureThe broker is connected to a database that is valid, but it does not have the full functionality required so the broker cannot function. Upgrading the database is required.
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FMA service characteristicsCommon Traits
NT AUTHORITY\Network Service
Authenticate against the site DB using the local computer a/c
DemoChecking FMA Service States
SQL Service Scripts
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SQL Service Scripts4 script types for each FMA service
FullDatabase
Instance
Evict
Login
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Examples of when to use each ScriptA Script for every occasion…
FullDatabase• Manually create or script the creation of a new Site
Instance• Manually add a controller to an existing Site
Evict• Manually remove an orphaned Controller from a Site
Login• Create DB Security Logon
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Generating Service ScriptsUse the PoSH SDK
Get-<ServiceAlias>DBSchema - DatabaseName -ScriptType • Broker, Config, Hyp, Prov, Acct, SF, Monitor EnvTest, Log & Admin
Examples• Get-BrokerDBSchema -DatabaseName CitrixSynergy606 -Adminaddress DC2.training.lab -
ScriptType instance | out-file c:\join.sql• Get-ConfigDBSchema -DatabaseName CitrixSynergy606 -Adminaddress DC2.training.lab -
ScriptType instance | out-file c:\join.sql -append
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Generating Service ScriptsUse the PoSH SDK
Get-<ServiceAlias>DBSchema - DatabaseName -ScriptType • Broker, Config, Hyp, Prov, Acct, SF, Monitor EnvTest, Log & Admin
Examples• Get-BrokerDBSchema -DatabaseName CitrixSynergy606 -Adminaddress DC2.training.lab -
ScriptType instance | out-file c:\join.sql• Get-ConfigDBSchema -DatabaseName CitrixSynergy606 -Adminaddress DC2.training.lab -
ScriptType instance | out-file c:\join.sql -append
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Citrix Studio uses the same ScriptsFullDatabase & Login
DemoManually joining a Controller to an existing Site
Site Policies
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XenDesktop Site PoliciesOverview
Entitlement Policy (Pooled/Shared Desktops)• Get-BrokerEntitlementPolicyRule• Get-BrokerAppEntitlementPolicyRule
Assignment Policy (Dedicated/Private Desktops)• Get-BrokerAssignmentPolicyRule• Get-BrokerAppAssignmentPolicyRule
Access Policy• Get-BrokerAccessPolicyRule
DemoRestricting access to resources using Site Policies
Troubleshooting Tools
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What’s new in XenDesktop 7.5?Troubleshooting Tools
The more things change…
Existing Support tools are still all the rage…• Scout• XDPing (Also part of Scout)• CDFControl (Also part of Scout)• HDX Monitor• Logging/Tracing Mechanisms• PoSH (PowerShell)• Citrix Director• TASS (Citrix Insight Services)
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DemoScout Integration
Resources & Q/A
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ResourcesRecommended Reading
XD 7.5 PowerShell cmdlet help• http://support.citrix.com/proddocs/topic/xenapp-xendesktop-75/cds-sdk-cmdlet-help.html
XenDesktop 7.5• http://
support.citrix.com/proddocs/topic/xenapp-xendesktop/cds-xenapp-xendesktop-75-landing.html
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ResourcesRecommended Reading
commended Reading What’s New in XenApp & XenDesktop 7.5• http://blogs.citrix.com/2014/03/26/whats-new-in-xenapp-xendesktop-7-5/
Q and A on Implementing XenApp and XenDesktop 7.5• http://blogs.citrix.com/2014/05/29/q-and-a-on-implementing-xenapp-and-xendesktop-7-5/
StoreFront 2.5 Empowers XenApp and XenDesktop• http://blogs.citrix.com/2014/03/28/storefront-2-5-empowers-xenapp-and-xendesktop/
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ResourcesRecommended Reading
Trade-up to XenDesktop• http://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/2013-trade-up-to-x
endesktop-program-faqs.pdf• http://www.citrix.com/content/dam/citrix/en_us/documents/products-solutions/trade-up-to-xendes
ktop-program.pdf
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Tweet Tweet...Stay Informed with the latest XenDesktop Tips
@XDinformer• Kim Ferrie
@XDtipster• Mick Glover
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XA/XD 7.5 Webinar Series
Webinar Page
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CXA-103: Citrix XenApp 7.5 Architecture and New Features
CXA-207: Citrix XenApp 7.5 Skills Update
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