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Transforming Enterprise IT With The Cloud: A Pragmatic Guide

Carl MeadowsSunGard Availability Services

Director, Product Management

Stating The Obvious

Cloud is not one thing

Every business’s needs of the Cloud are not the same

Finding the right Cloud is right for you – starts with you:

• What do you want from The Cloud?

• What are the key characteristics of your application or workload?

• What business or security constraints must be considered?

Goal of the session:

• Develop a pragmatic framework for choosing a Cloud provider

= =

Production Web App

RarelyStable

OftenVolatile

Low

High

SMB Back-office

Software Startup

Enterprise IT Burst Capacity Data Analysis,

Data Processing

Demo, Dev/Test

Re

so

urc

e D

ema

nd

s

Frequency of Resource Changes

Use Cases Show Variance in Requirements

A Pragmatic Decision Framework

1.) Availability

2.) Performance Characteristics

3.) Demand Volatility

4.) Management Needs

5.) Integration Requirements

6.) Security Profile

Common Misconception:

• All cloud platforms are highly available and globally distributed

Questions:• Does your application need to be highly available?• Does every server need to be highly available?• What is acceptable downtime? • What is the process and RTO/RPO for failures?• How do you monitor availability?• How does the provider handle maintenance?

Key Considerations:• Know your SLA’s … BUT … SLA’s ≠ protection• Look for an Enterprise-grade Architecture• Recovery process, roles and responsibilities

1.) Availability

Common Misconception:

• You can swap your physical server infrastructure for a cloud infrastructure – one for one

Questions:• What are the current bottlenecks in your workload?• What are the demands of the workload on each major element of the

computing infrastructure?• What elements of my workload can I scale-out?• What elements of my workload must I scale-up?• What services can I offload to better tune my workload?

Key Considerations:• Different algorithms for allocating CPU, RAM and disk resources• Do your own testing• Ask for as much documentation as they will provide

2.) Performance Characteristics

Common Misconception:

• Clouds scale automatically, infinitely and seamlessly

Questions:• Is this a project or production-oriented workload?• What is the process and LOE to add additional scale to the workload?• What is the frequency of change required to support demand optimally?• How predictable is the demand?• Does frequency of change make utility billing more or less economical?• Does the business highly value predictability costs?

Key Considerations:• There is often a huge difference in costs when purchasing resources by the

hour vs. longer periods (e.g., daily or monthly)• Identify elements of volatility that drive costs – bandwidth is hidden killer• Setting thresholds and monitoring auto-scaled resources is critical

3.) Demand Volatility

Common Misconception:• Cloud Services are a solution to all of our sys admin problems

Questions:• What is the ideal scope of support for your cloud provider?• Who is accountable for each element of the solution?• Is your internal IT staff well trained on leveraging the cloud?• Do you have a rigorous change mgmt process that the provider must

adhere to (like ITIL)?• Do all of your systems require the same level of management?

Key Considerations:• Most public cloud platforms provide zero sys admin support• Some cloud providers charge for even simple platform support• Fully managed solutions typically only available on hosted private clouds• Understand components of the offering – what is bundled? A la carte?

4.) Management Needs

Common Misconception:• Cloud is going to replace all in-house datacenters

Questions:• Does this workload need to integrate with any internal (non-Cloud)

systems?• Does this workload need to have access to the corporate LAN?• Is this an extension of an existing workload or a new workload?

Key Considerations:• Don’t make the SaaS mistake!• IT involvement critical - management portals and API’s should be vetted

by IT - who will be using them everyday• Understand providers’ level of expertise managing hybrid environments

(production and recovery)

5.) Integration Requirements

Common Misconception:• The Cloud is inherently not secure

Questions:• What is the business risk of a data Confidentiality breach?• What is the business risk if data Integrity is compromised?• What is the business risk of alack of Availability of the data?• What are the security protocols in place to protect this data today?• Can you protect this data from access from the cloud provider?• What are the provider’s employee screening and hiring practices?

Key Considerations:• Cloud does not require you to expose data to the Internet• You may not be able to re-create all network security appliances with the

same level of control in the Cloud (IPS, IDS, firewalls)• SAS/70 ≠ protection – If nothing else read it!

6.) Security Profile

A Pragmatic Decision Framework

1.) Availability

2.) Performance Characteristics

3.) Demand Volatility

4.) Management Needs

5.) Integration Requirements

6.) Security Profile

Cloud Solutions

Alternatives

SunGard Enterprise Cloud Services

• Multi-tenant enterprise and dedicated private clouds

• All services fully managed by SunGard’s IT experts

• Infrastructure architected for compliance and security

• All solutions built on enterprise-grade infrastructure

• Designed for production workloads

• Predictable contract pricing with flexibility for rapid response to the changing IT demands

• Customized solutions designed to enterprise needs

• Comprehensive consulting services provide complete Readiness Assessments and Migration services

Cloud Services for the Enterprise

Infrastructure-as-a-Service provides the foundation

Secure

Fault Tolerant

Recoverable

Strong Operational Controls

Interoperable

vblock InfrastructureIntegrated reference

architecture designed from best practices

Supported by VMware, Cisco & EMC

VMware Hypervisor vSphere

CISCO Networking & ServerNexus 1000V & MDS 9506Unified Computing System

EMC StorageCLARiiON Storage

Vblock– vmware, Cisco, EMC

CPU Config Memory Config Storage Config Network Config

Infrastructure Management

Monitoring Capacity Planning Performance

Service and Operations Management

Availability Event Monitoring

Provisioning Service Desk

Patching

Problem Resolution

Security Management

Config Mgmt

Backup

Service Restoration

Customer Applications

SunGard Enterprise Cloud Management

Resilient and Secure Architecture

Options Single SiteDual Site

* Available Q2

Setup software tools and execute environment discovery the gathering of capacity and performance dataDiscover

Analyze and Model

Validate and Communicate

Convert, Migrateand Test

Provide initial findings for customer validation

Document and present findings, compare conversion/migration scenarios, recommend options and describe benefits

Verification, analysis, and reconciliation through interviews, research and the analysis of captured data. Build client and infrastructure requirements.

Model Cloud infrastructure and services

Plan and execution of guided P2V and V2V conversions with cold and hot migrations

Test and validation of Cloud infrastructure

Cloud Readiness Assessment and Migration

June – Aurora CO Cloud Site online

Summer Release• Multi-site Managed Availability• Private Cloud

September - Canadian Cloud Site online

Fall Release • Self-Service Virtual Data Centers• New User Interface• Hybrid/Burst Scenarios

Enterprise Cloud Services (ECS) Roadmap

18

Secure enterprise-grade cloud

Improved IT agility & scalability

Rapid provisioning and ability to scale up and down to support new business ventures and peak periods where infrastructure may only be needed for a short time

Flexible contract pricing to respond to your IT requirements

Financial flexibility & increased ROI

Shift from CapEx to OpEx model so you can pay as you go and only pay for what you need while experiencing faster payback of investment

Reduce labor costs via elimination of time spent on day to day infrastructure management

Highly secure and resilient platform built on IT security best practices and meeting numerous compliance standards

Fully managed infrastructure reduces the IT administrative burden and allows redirection of staff to strategic business initiatives

Key Solution Benefits - Summary

For more information on Enterprise Cloud Services visit:

http://www.sungardas.com/Solutions/Cloud/IaaS/Enterprise

CloudServices/Pages/EnterpriseCloudServicesVideo.aspx