Trader Joe’s Job Rotation Practice

Kavinee Hui

Trader Joe’s Job Rotation Model

Cash Register

Restocking Supplies

Cleaning up Store

Taste Testing Booths

Example of TJ Employee’s Day on the Job

2 hours+ 2 hours

30 min+ 50 min+ 1 hour

30 min

1 hour

Performance

2014 Study

TJ achieves highest efficiency in sales per square foot

Job rotation practice creates collaborative team• All positions are equal• It is not uncommon to see managers sweep the floors, stock shelves and work

at cash register

• Autonomy for employees to make own decisions• “...freedom to be themselves so they [can] be their best” – TJ company

Culture

ReputationAmerica’s favorite grocery retailer for 3rd year in a row

• 2015 results for study of more than 7,200 consumers by Market Force Information

Benefits in Four Domains

• Opportunity to work with different people• Opportunity to meet and serve

customers

WORK HOME

COMMUNITY SELF

• Higher job satisfaction fosters good mood and spirit• More diverse every day stories

to share with family

• More exposure and perspectives• Reduced mental and physical

stress from repeated tasks• Team relationships and job

satisfaction

• More exposure, knowledge, skills and perspectives• Reduced stress• Wider range of challenges and

personal growth