top 5 ways service cloud will change the way you interact with your customers
DESCRIPTION
Delivery excellent customer service is just one way to show-off your customer obsession. Salesforce.com's Service Cloud helps your service center be more efficient and resolve issues faster. Take a look at a few ways that we think Service Cloud can change the way you interact with your customers, for the better.TRANSCRIPT
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Service Cloud offers a Service Console which allows you to prioritize your cases by
source, date, urgency, and product topics. Based on this criteria, you can auto assign
cases to your team members to resolve. Stay organized with every case that hits your
console to reduce your resolution time.
In the 21st century, customers expect companies to be connected via social channels
outside of phone and email: Facebook, Twitter, Chat and Blogs. Service Cloud allows you
to manage your cases from any of these social outlets and respond right back to them in
the format they prefer. It also gives you visibility into what your customers are saying,
good or bad, about your company.
Service Cloud
Console
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Integrating your phone system to Service Cloud has several benefits to the customer’s
experience. Reduce the amount of time it takes to locate your customer’s information
with a pop up window that provides all of their contact, account and opportunity details
right at your fingertips, which will cut your response time. Click to dial eliminates wrong
numbers and automatic activity logging ensures that no calls will go undocumented
therefore giving you more time to resolve customer service cases.
CTI
Integration
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Knowledge
Base
Give your customers access to a knowledge base when they can search for articles,
ideas, FAQ’s or step by step instructions to help them resolve their questions or issues.
This also gives your customers a place to communicate and collaborate with others to
solve their issues, which will reduce the amount of customer service tickets in your
queue.
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Service Cloud
Dashboard
Track and gain visibility into the metrics that matter most to your team. Would it be
important for you to see what customer service reps are closing the most amount of
cases? Conversion by source? First call resolution time? Customer service satisfaction
scores? Incidents by Category? If you answered yes to any of these, then Service Cloud is
the right solution for your business.
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Ph 248.255.4175 Fax 312.920.8384
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Rightpoint
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