Printed in the U.S.A. Qty. 5M BR24300805

©2005 Fujitsu Computer Products of America, Inc. All rights reserved. All statements herein are valid only in the U.S. for U.S. residents,are based on normal operating conditions, are provided for informational purposes only, and are not intended to create any impliedwarranty of merchantability or fitness for a particular purpose. Fujitsu Computer Products of America, Inc. reserves the right to modi-fy at any time without prior notice these statements, our products, their performance specifications, availability, price and warranty,post-warranty and service programs. Fujitsu and the Fujitsu logo are registered trademarks and The Possibilities are Infinite is a trade-mark of Fujitsu Limited. ScanCare and ScanAid are trademarks of Fujitsu Computer Products of America, Inc. All other trademarks arethe property of their respective owners.

Fujitsu Computer Products of America, Inc.www.fcpa.fujitsu.com

1255 East Arques Sunnyvale, CA 94085-4701. (800) 626-4686 (408) 746-7000 info@fcpa.fujitsu.com

To upgrade the service available for products under

Limited Warranty or to purchase post-warranty support,

call your local Fujitsu Authorized Reseller or contact

Fujitsu at (800) 301-9475.

Fujitsu Contact Information

Fujitsu service sales: (800) 301-9475

Visit us online at: www.ImagingService.com

Authorized Reseller, Fujitsu Service Sales at (800) 301-9475,

or go to www.buyfcpa.com.

About Fujitsu Computer Products of America, Inc.

Fujitsu Computer Products of America, Inc. is a subsidiary of Fujitsu

Limited, a leading provider of customer-focused IT and com-

munications solutions for the global marketplace. FCPA provides

innovative solutions for the U.S. marketplace. Current product

and service offerings include high performance hard-disk drives,

magneto-optical drives, scanners, and scanner maintenance.

Limited Warranty for Fujitsu Imaging Products.

Fujitsu Computer Products of America, Inc. (FCPA) offers a Limited

Warranty on Fujitsu Imaging Products (excluding spare parts and

consumables) distributed by FCPA or through FCPA’s authorized

distribution channels. Purchasers are required to provide proof of

purchase to demonstrate eligibility. FCPA warrants to the purchaser

that the Fujitsu Imaging Product, from the time of sale through the

Limited Warranty period applicable to the particular Fujitsu Imaging

Product, will be free of defects in materials or workmanship, and

conform to the Fujitsu Imaging Product specifications applicable

to the product. A Fujitsu Imaging Product found to be defective, or

which does not conform to the Fujitsu Imaging Product specifi-

cations applicable to the Product, will be repaired or replaced

with new or refurbished product at FCPA’s option. Purchasers may

determine the applicable Limited Warranty period for the Fujitsu

Imaging Product purchased by calling (800) 626-4686 (option 2),

by visiting www.fcpa.fujitsu.com/warranties, or by reviewing the

Limited Warranty Summary Card.

How to obtain service for products under warranty.

Should you require support for product under warranty, call

FCPA’s Technical Assistance Center (TAC) at (800) 626-4686.

Please have your Fujitsu Imaging Product model number,

part number, serial number and proof of purchase available before

placing your call. Also be prepared to provide a description of

the problem.

TAC personnel will assist you in troubleshooting the problem

over the phone. You may be asked to run some simple, self-

diagnostic tests and report the resulting status and error code

messages. This will assist TAC in determining if the problem is

the Fujitsu Imaging Product or another component and if the

problem can be resolved over the phone. If TAC determines a

hardware problem exists that is covered either under the

Limited Warranty or a Service program you have purchased,

a service request will be initiated and repair or replacement

procedures will follow.

imaging

Great service, defined.

The easy way to find what’s available for your product andwhat’s right for you. Because each customer is unique, ourflexible offerings accommodate a wide variety of requirements,allowing you to maximize productivity, uptime, peace of mind,and the value of your investment.

Find service program details for your Fujitsu scanner model(s) inside

Choose from our comprehensive portfolio of service programs to find the coverage that best suits you

Enjoy the benefits of being a Fujitsu service contract customer, such as priority response time, dedicated technical support and extensive mobile parts inventory to minimize downtime

Protect the value of your scanning investment and avoid unexpected repair costs by becoming a Fujitsu service contract customer

Rely on the Fujitsu imaging experts and gain peace of mind

Comprehensive Guideto Service Programs by Fujitsu

Comprehensive Guideto Service Programs by Fujitsu

Service Program Options by Model

ScanCare®—the ultimate preventative maintenance program.

The Premium service offering by Fujitsu—and one of the most

comprehensive service programs in the industry—includes

scheduled preventative maintenance, parts, labor, and travel,

plus user training and consumables. It combines preventative

maintenance and repair service to prolong the outstanding per-

formance of your scanning equipment. When uptime is critical,

our 4-hour response time option provides the fastest possible

turnaround time. ScanCare maintenance is available as a service

upgrade to the existing Limited Warranty applicable to the

Product. The ScanCare® Plus program extends service beyond

the applicable Limited Warranty period and is available in single

or multiple 12-month periods.

ScanAid™—help yourself and save.

Self-service, factory-authorized cleaning and consumable kits

let you reduce service costs and keep your scanner running at

peak performance.

Advance Exchange—the simple, economical, onsite alternative.

Advance Exchange offers whole-unit replacement for equipment

that cannot be repaired through technical support. It is available

in the 50 United States to help minimize downtime and is avail-

able on most models. If the Technical Assistance Center (TAC)

is unable to resolve a problem, a replacement unit is shipped

overnight for requests received by 2pm PST, otherwise the next

business day. Parts, labor and shipping to and from the customer

is included. Advance Exchange Plus provides the same service

for scanners beyond the applicable Limited Warranty period and

is available in single or multiple 12-month increments.

For those customers requiring asset tag tracking or prefer to retain

their existing scanner, Fujitsu offers Depot service. While Advance

Exchange offers a replacement unit overnight, Depot repairs are

returned to the customer within 5-days of receipt. Depot service

includes parts, labor and shipping to the customer. Advance

Exchange and Depot service is available for all Workgroup,

Departmental and Low-Volume scanners excluding the fi-5750C.

Basic—value-oriented peace of mind.

Basic on-site service (includes parts, labor and travel only)

upgrades the standard Limited Warranty on certain models to a

full 12 months of on-site service. Basic Plus is available in the

post-warranty period and can be purchased in single or multiple

12-month increments.

Select Next Business Day (NBD) or 4-hour response time option

based on your requirements. Co-Terminous Basic Service provides

financial flexibility by allocating service for a specified number

of months (Certain restrictions apply). You can also synchronize

services and billing on multiple units or multiple locations.

Complementary Service Options—the flexibility you need to

create the custom service program you want.

Fujitsu enhancement services allow you to create the ideal service

program. Whether added to an existing service program or pur-

chased separately, the services provide the flexibility you need

to get just the right amount of investment protection.

Single-event preventative maintenance includes an on-site

cleaning, inspection and adjustment of your scanning equipment,

as well as consumables and operator instruction covering regular

maintenance.

Installation ensures that your Fujitsu departmental, low- and

mid-volume production scanner is unpacked, installed, and

operationally verified by a factory-trained imaging equipment

professional (connection to customer's computer not included).

Training provides basic operator instruction on scanner

operations and features, plus troubleshooting, enabling users to

be more productive right from the start.

Inspection: For out-of-warranty products or those without a

current Fujitsu service contract.

To upgrade your standard warranty or to purchase post warranty

support, call your local Fujitsu Authorized Reseller or contact

Fujitsu at (800) 301-9475.

Model Limited Warranty Period/Service Method

ScanSnap fi-5110EOX Series 1 Year Depot Servicefi-4010CUfi-5110C

Scan Partner® 15C 1 Year Advance Exchange ServiceScan Partner® 620CScan Partner® fi-4120 SeriesScan Partner® fi-4220 Series

fi-4340 Series 3 Months On-Site Servicefi-4530 Seriesfi-5650 Seriesfi-5750 Series

fi-4860 Series 3 Months On-Site ServiceM4099 Seriesfi-4990C

Warranty Summary

Service Programs

ScanCare NBDScanCare 4-HourScanCare Plus NBDScanCare Plus 4-HourConsumables

# of Preventative Maintenance (PM’s) & TrainingBasic NBDBasic 4-HourBasic Plus NBDBasic Plus 4-HourAdvance Exchange NBD

Advance Exchange Plus NBD at Point of Sale*Advance Exchange Plus NBD

Depot 5-day

Depot Plus 5-day at Point of Sale*Depot Plus 5-day

Co-Term NBDSingle Event PM

Workgroup Scanners

–––––

–

––––

CG01000-514501

CG01000-514801

CG01000-514601

–

CG01000-514901

CG01000-514701

–––––

Departmental Scanners

CG01000-515201CG01000-515301CG01000-515601CG01000-515701

IncludedKit contents equivalent to 1 ScanAid Kit

1 On-Site PM &Operator TrainingCG01000-515001CG01000-515101CG01000-515401CG01000-515501CG01000-515801

–

CG01000-516001

CG01000-515901

–

CG01000-516101

CG01000-516201CG01000-496401CG01000-502901CG01000-503001CG01000-502801

Low-Volume Scanners

CG01000-516501CG01000-516601CG01000-516901CG01000-517001

IncludedKit contents equivalent to 1 ScanAid Kit

2 On-Site PM’s &Operator TrainingCG01000-516301CG01000-516401CG01000-516701CG01000-516801CG01000-517101

(excludes fi-5750C)

–

CG01000-517301(excludes fi-5750C)

CG01000-517201(excludes fi-5750C)

–

CG01000-517401(excludes fi-5750C)

CG01000-517501CG01000-496401CG01000-502901CG01000-503001CG01000-502801

Mid-Volume Scanners

CG01000-517801CG01000-517901CG01000-518201CG01000-518301

IncludedSee Mid-Volume kit contents below

2 On-Site PM’s &Operator TrainingCG01000-517601CG01000-517701CG01000-518001CG01000-518101

–

–

–

–

–

–

CG01000-518401CG01000-496301CG01000-502901CG01000-503001CG01000-502801

Depot

Co-Term Monthly Parts/Labor/TravelPreventative Maintenance (PM)InstallationTrainingInspection

Workgroup Scanners

ScanSnap fi-4110EOXSeries

CG01000-5104013 Pad Assemblies, 1 Pick

Roller, Cleaning Kit*

SP93GX & M3093EX/GX/DE/DGCG01000-4766013 Pad Assemblies,

2 Pick Rollers, Cleaning Kit*

fi-4340C

CG01000-4471013 Pad Assemblies,

2 Pick Rollers, Cleaning Kit*

fi-4530C

CG01000-5051015 Pad Assemblies,

2 Pick Rollers, Cleaning Kit*

fi-4640S

CG01000-4767014 Pad Assemblies,

2 Pick Rollers, Cleaning Kit*

M3096EX/GX

CG01000-4764013 Pad Assemblies,

2 Pick Rollers, Cleaning Kit*

fi-4110CU, M3091DC,M3092DC

CG01000-5107013 Pad Assemblies, 1 GuideAssembly, Cleaning Kit*

fi-4010CU

CG01000-5106012 Pad Assemblies,

Cleaning Kit*

SP15C, SP600C,SP620C

CG01000-4972012 Pad Assemblies,

Cleaning Kit*

fi-5110 Series (fi-5110C, ScanSnap

fi-5110EOX, fi-5110EOX2)CG01000-510501

2 Pad Assemblies, 1 PickRoller, Cleaning Kit*

fi-4120/fi-4220 Series(fi-4120C/C2, fi-4220C/C2)

CG01000-5070012 Pad Assemblies, 1 Pick

Roller, Cleaning Kit*

Workgroup Scanners: ScanSnap fi-5110EOX, ScanSnap fi-4110EOX,ScanSnap fi-5110EOX2, fi-5110C, fi-4010CU, fi-4120C/fi-4220C Series,fi-4110CU, SP620C, SP15CDepartmental Scanners: SP93GX, fi-4340C, fi-4530C, fi-4640S, M3093EX/GX/DE/DG, M3096EX/GXLow-Volume Scanners: M3097DE/DG, M4097Series, fi-4750C, fi-4750L,fi-5650C, fi-5750C Mid-Volume Scanners: fi-4860C, fi-4990C, M4099D Series, M3099 Series

ScanCare/ScanCare Plus includes Basic Service, Preventative Maintenance, Consumables and Training.Basic/Basic Plus includes Parts, Labor and Travel.Advance Exchange/Advance Exchange Plus includes Parts, Labor and shipping to and from the customer.Depot/Depot Plus includes Parts, Labor and shipping to the customer within 5-days of unit receipt.Co-Term includes Parts, Labor and Travel for one month and may be subject to an inspection fee.Single Event Preventative Maintenance includes Labor, Travel and Consumables.*Point of Sale — Valid within 90-days of purchase; applicable in single or multiple year quantities

* Departmental and Low-Volume Cleaning Kits include F1 cleaner, cleaning paper, cleaning cloth, cleaning swabs and instructions** Mid-Volume Cleaning Kits include F1 cleaner, F2 cleaner, cleaning sheets, cleaning cloth, cleaning swabs and instructions

Departmental Scanners

Low-Volume Scanners Mid-Volume Scanners

M3097DE/DG

CG01000-4765014 Pad Assemblies,

2 Pick Rollers,Cleaning Kit*

M4097D Series,fi-4750C

CG01000-4767014 Pad Assemblies,

2 Pick Rollers,Cleaning Kit*

fi-4750L

CG01000-4915014 Pad Assemblies,

2 Pick Rollers,Cleaning Kit*

fi-5650C & fi-5750C

CG01000-5055013 Pad Assemblies,

3 Pick Rollers,Cleaning Kit*

M4099D Series,fi-4990C

CG01000-4768011 Pad Assembly, 1Pick Roller Unit, 1

Brake Roller,1 Cleaning Kit**

fi-4860C

CG01000-4985011 Pad Assembly, 1Pick Roller Unit, 1

Brake Roller,1 Cleaning Kit**

M3099 EH/GH/EX/GX

CG01000-4785011 Pad Assembly, 2Pick Rollers, 1 Belt,1 Separation Roller,

1 Cleaning Kit**

Mid-Volume Scanners

M3099 EH/GH/EX/GXScanCare Plus

3 Regular Kits and 3 Super KitsKit Includes: 6 Pad Assemblies, 12 Pick Rollers, 3Separation Belts, 3 Separation Belt Assemblies, 3

Separation Rollers, 6 Lamps, 3 Cleaning Kits**

M4099D Series, fi-4990CScanCare & ScanCare Plus

1 Multi-Kit Includes:5 Pad Assemblies, 5 Pick Roller Units,

5 Brake Rollers, 4 Lamps,5 Diselectric Brushes, 3 Cleaning Kits**

fi-4860CScanCare & ScanCare Plus

1 Multi-Kit Includes:5 Pad assemblies, 5 Pick Roller units,

5 Brake Rollers, 4 Lamps,5 Diselectric Brushes, 3 Cleaning Kits**

SKU

Kit Contents

SKU

Kit Contents

SKU

Kit Contents

Mid-Volume KitContents