tlt crisis management
TRANSCRIPT
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Is a crisis your biggest risk?
10 lessons in crisis management
1 2 3 4 5 6 7 8 910
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Presented by:
Sean MurphyCEO & President, Lootok
Sean is CEO & President of Lootok, an operational risk management consulting firm based in New York. Founded in 2006, Lootok brings a fresh perspective to managing organizational resiliency initiatives including business continuity and crisis management.
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What do executives care about? • Not being caught off guard
• Avoiding threats with short fuses
• Having the right information at the right time
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Define what a crisis is
1 2 3 4 5 6 7 8 910
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21 3 4 5 6 7 8 910
Start strategically
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31 2 4 5 6 7 8 910
Fly the plane, or fix the problem
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Create a culture for escalating issues
41 2 3 5 6 7 8 910
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Follow a framework, not a prescription
51 2 3 4 6 7 8 910
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Conduct active threat intelligence
61 2 3 4 5 7 8 910
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Build tacit knowledge
71 2 3 4 5 6 8 910
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81 2 3 4 5 6 7 910
Establish a common operating picture
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Factor in the human element
91 2 3 4 5 6 7 810
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Watch out for cognitive traps
101 2 3 4 5 6 7 8 9
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Questions, final comments & contact information
Sean MurphyCEO & PresidentLootok
www.linkedin.com/in/seanmurphy
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