Corporate Presentation

Unified Information and Communications Technologies

IT Services You Can TrustEstablished in 1999, TLC Solutions is a privately-held informationtechnology firm. With offices strategically located in both the LowerMainland and Northern BC. TLC offers a wide range of IT Services tobusinesses across British Columbia including the most remote areas of theprovince.

As an IT resource provider, TLC Solutions delivers computer systemssupport, fully managed IT services. Strategic and technical consulting, anda comprehensive range of enterprise-class IT solutions. The company’sclient profile encompasses a broad range of industries and businesseslocated throughout BC, including First Nations communities and theresources industries.

TLC is also an established provider of comprehensive communicationsservices; we specialize in isolated location setup and support – satellitecommunications, portable satellite phones and servicing, VHF/UHF radios,mountain top repeaters, towers, fiber optic infrastructure, and a variety ofwireless services.

TLC Story

IT SERVICES

Managed IT Services

Cloud HostedServices

Communications Consulting EnterpriseInfrastructure

Full IT Management Cloud Computing for Business

Remote Camp Communications

Security Network

Business Internet Office 365 / Azure Phone Systems (PBX, VoIP..) Professional IT Services Server Infrastructure

Wi-Fi/Wireless LAN/WAN Hybrid Cloud Services Satellite TV, Internet, Services

Microsoft Solutions Storage

Private WAN Private Cloud VHF/UHF Radios Citrix Solutions High Availability

Servers Solutions DaaS (Desktop as a Service) Microwave Virtualization Mobile Device Management

IT Security SaaS (Software as a Service) Towers vCIO Data Centre / Co-Location

Remote Camp Solutions Hosted Phone Solutions Data Cabling Enterprise Resource Planning (ERP)

Unified Communications

Cloud Backups & Business Continuity

Fiber Optics

Business TV

IP Trunking / PRI

MANAGED SERVICES

Managed IT ServicesYour gateway to the high performance technology that drives yourbusiness.

This program is ideal for business that:

Need to have their computer network, e-mail, databases, and Internet access running 24/7/365 without challenges

Value the security of their data, and want to do everything possible to prevent loss, corruption or theft

Want to maximize the speed, availability, and performance of their network

Don’t like dealing with, or thinking about infrastructure problems and other complexities of operating a computer network

Don’t have time or staff to deal with computer network maintenance

BENEFITS

Why Managed Services?

Avoid expensive repairs and recovery costs

Experience faster performance, fewer glitches and practically zero downtime

Feel as though you have an in-house IT department – without the costs

Receive substantial discounts on IT services that you are already buying

Eliminate trip fees and receive faster response to your problems

Able to budget for network support just like rent or insurance

Sleep better knowing the “gremlins at the gate” are being watched

Safeguard your business data

Stop annoying spam, pop-ups, and spyware from taking over your computer and your network

Gain incredible peace of mind

Benefits of Managed IT

Benefits of Managed IT

• Avoid expensive repairs and recovery costs• Experience faster performance, fewer glitches and practically zero downtime• Feel as though you have an in-house IT department – without the costs• Receive substantial discounts on IT services that you are already buying• Eliminate trip fees and receive faster response to your problems• Able to budget for network support just like rent or insurance• Sleep better knowing the “gremlins at the gate” are being watched• Safeguard your business data• Stop annoying spam, pop-ups, and spyware from taking over your computer and your network• Gain incredible peace of mind

MS PACKAGE

What’s Included with our Managed Services?

24/7 MonitoringNotifications & Alerts

Proactive Support

Business ContinuityVirtual CIO

Predictive & proactivesystems management

Cloud Backup & Disaster Recovery

Help Desk Support Service LevelAgreement

MS PACKAGE

What are the other included services?

What are the other services excluded?

• All IT related labour during normal hours (Mon-Fri 7AM to 5PM excluding statutory holidays)

• Network administration

• Website management

• Domain management• Quarterly IT strategies with your Account Manager

• Proactive Maintenance

• Any development (website or database)

• Hardware (server, laptop, monitors, etc)

• Software licensing is not covered by TLC Solutions and remains the sole responsibility of the client

• Out of town travel

• Additional standard billing rates will apply at $150

MS PACKAGE

Service Level Agreement

Severity Description Service Hours

Target to Respond

Target to Resolve

Critical Issue prevents many company functions from occurring/major work stoppage. Impacts majority of corporate users. Issue has major financial impact or repercussions.

24x7 Within up to 30 minutes

80% < 1 Hour90% < 2 Hours

High Issue does NOT prevent key company functions. Issue impacts one or more departments, multiple parts of the organization or an identified VIP user. Issue has moderate financial impact or repercussions.

24x7 Within up to 30 minutes

40% < 2 Hours60% < 3 Hours80% < 4 Hours

Medium Issue does NOT prevent key company functions from occurring. Issue has minor impact to one or more users or low level functions. Has little to no financial impact or repercussions.

8x5 Within up to 2 Business Hours

50% < 12 Hours80% < 1 Business Day

Low Issue does NOT prevent company functions from occurring. Issue has minor impact to one user or low level functions. Issue has no financial impact or repercussions. Work around available.

8x5 Within up to 4 Business Hours

50% < 48 Hours70% < 72 Hours90% < 5 Business Days

TLC Solutions continually strives to provide a maximum 4 hours resolutions time for all issues.

COSTS

What does all this Cost?

Managed Services is based on an All-In-Seat-Price (AISP). Our costs depend on the number of team member within your organization. This allows for you to have predictable IT costs that you can forecast as you project your growth plans. You will review this quarterly with your Account Manager.

Another alternative to Managed Services is using our services on a Time and Material basis. You can engage our services when required and pay an hourly rate. The minimum billing for this is 0.5 hours. Rates are as follows:

$TBD/hr 7:00am – 5:00pm Monday to Friday$TBD/hr Evenings & Weekends

0 – 10 Employees 11 – 24 Employees 25 – 49 Employees 50+ Employees

$TBD per seat $TBD per seat $TBD per seat $TBD per seat

PARTNER WITH US

Why Partner With Us?

When you outsource your IT Management with us, you are making a solid investment that delivers great, long-term rewards.

We won’t just be your vendor keeping your systems running, we will partner with you in developing an IT strategy that aligns with your business objectives, and give you constant IT advice and guidance. This is the confidence we provide in assuring that your IT systems are in the most capable hands.

Our client profile includes a broad range of industries and business located throughout BC and Alberta, such as mining, First Nations, retail, hospitality, construction, and financial services.

You can check out what our clients say about us at http://www.tlcsolutions.ca/it-services-testimonials

QUALIFICATIONS

• Telus Authorized Dealer• Microsoft Certified Gold Partner• Cisco Certified Partner• Fortinet Certified Partner• HP Server• SAN• Network Certified Partner• Lexmark Certified Partner• Lenovo Certified Partner• Citrix Certified Partner• Veeam Certified Partner• Various Wireless/Microwave Certified• WAN & LAN Installs• Fiber Optics, Microwave, PTP, Copper, Coax

• Radio (Motorola Icom) Service Provider• TV System: CCTV (Head End)• Bell TV Partner• Shaw TV Partner• Galaxy Broadband Certified Partner• Xplornet Certified Partner• Ground Control Certified Partner• Iridium Certified Partner• LBISAT Certified Partner• TLC qualified technicians – Microsoft

Certified Systems Engineers, Microsoft Certified Professionals, Cisco Certified Professionals, Palo Alto Certified Professionals

Technical

QUALIFICATIONS

All field technicians are certified in:• Construction Safety Training System (CSTS)• Passed D&A Test• Fall Protection certificated required if

climbing over 6 feet• Confined space certificate required if

crawling under a trailer

Safety training is provided to all field technicians• Job Safety Analysis (JSA) is completed before

every job is started• Daily safety meeting to be completed• Full PPE is required

TLC Solutions practices are based on the IT Industry Standards:• International Standard for IT Service Management

(ISO 20000)• Information Technology Infrastructure Library (ITIL)• IT Service Management (ITSM)• ComplyWorks Certified• Better Business Bureau (BBB) A+ Rating• PICS Compliant

Safety Industry

REMOTE CAMP SOLUTIONS

Clear and reliable connectivity on remote sites promotes increased productivity and safety in the field.

TLC Solutions will set up your remote camp locations with simple, fast access to complete communication services – from television to internet, to two-way radios. We also provide associated IT services and network management. We’ll have full management of your camo solutions to ensure fluid accessibility and business connectivity and continuity.

REMOTE CAMP SOLUTIONS

24/7 SupportFiber Optic Internet Satellite Communication

Cellular Communication Secure Email Accounts VOIP (Voice Over IP)

Wireless Network(WAN, LAN, WLAN)

Wireless HotspotsServer Network and

Design Support

COMMUNICATIONS

PBX VOIPIP PBX Satellite Communications

Portable Satellite Phones & Servicing VHF/UHF Radios

Mountain Top RepeatersFiber Optic & Copper

Infrastructure

Microwave Communication System Satellite TV SystemsTowers Radio Frequencies

Microsoft, Exchange, Skype, SharePoint

Consulting

Microsoft Exchange providesbusinesses with email, calendarand contacts on the PC, phone& web, so employees can stayconnected and in sync. Mobilesync to hundreds of devices,including iPhone and Androidmeans you can access your infowhile on the go.

Skype For Business is an enterprise-ready unified communicationsplatform. Skype connects peopleeverywhere, on Windows and other OSincluding mobile devices. It provides aconsistent, single client experience forpresence, instant messaging, voice,video and a great meeting experience

Microsoft SharePoint makes it easier forpeople to work together. Using this, yourpeople can set up web sites to shareinformation with others, managedocuments from start to finish, andpublish reports to help everyone makebetter decisions.

Our IT Consulting Services are available on an ‘as required’ basis to help resolve both short-term crisis situations, and for planning longer term solutions. TLC can help you get efficiency out of your IT budget. We are the “go-to” specialists and technical consultants for many clients needing a qualified IT professional for highly specialized tasks.

Hybrid Cloud Hosting

Cloud Hosted Services

TLC offers a variety of Cloud-hosted services from hosted MicrosoftExchange email, SharePoint and Lync to hosted online backupsfor physical or virtual environments.

Cloud Computing Advantages:• Scalability• Simplicity• Efficiency• Accountability

Network, Servers, Storage, Data Centre

Enterprise Infrastructure

TLC Solutions has the ability to build your organization a resilient and secure IT infrastructure that would best serve your business needs in terms of network, servers, storage, data centre, etc.

• Network• Server Infrastructure• Storage• High Availability• Mobile Device Management• Data Centre / Co-Location• Unified Communications

Business Continuity

Backup & Disaster RecoveryTLC Solutions offers a comprehensive range of online backup and data recovery solutions. These provide easy, instantaneous restoration of critical data in the event of any catastrophic threat to your IT infrastructure.

We also offer enterprises the advantage of securely storing files and providing the flexibility of restoring them on demand.

Not only can TLC Solutions backup both physical and virtual machines, we also offer rapid data recovery in Hyper-V, VMware and XenServer environments, using our latest APIs.

OUR SERVICES

Bundled Backup Services

TLC solutions offers innovative online backup services bundled with the following features and benefits:

Feature Benefit

Complete backup and Instant restore Backup of live systems, applications, configurations and their settings with instant bare-metal and virtual restore capabilities

Near Continuous Data protection Minimize data loss and backup window with near continuous online backup services

Multiple Virtual Platform support Supports all virtual platforms including Microsoft Hyper-V, Oracle VirtualBox, VMware vSphere and Xen Server

Application aware disaster recovery In-depth integration with business-critical applications such as Microsoft Exchange, MS SQL, SharePoint, and more

ERP Consulting

ERP Consulting ServicesTLC provides a wide range of ERP Consulting Services to ensure you are getting the most from your ERP software and that it meets your business needs.

Enterprise Resource Planning (ERP) is business-management software, usually a suite of integrated applications, that allows an organization to manage their business and automate their back office functions related to technology, services, and human resources.

http://www.tlcsolutions.ca/erp-consulting-services/

VIRTUAL CIO

Virtual Chief Information Officer (vCIO)

Have an expert vCIO handle your IT strategies and focus on expanding your business.

TLC Solutions offers companies a virtual Chief Information Officer as a solution to the business challenge of having a full-time Chief Information Officer.

A full-time CIO can be costly if there are no on-going challenges for a CIO to resolve. This subscription-based service provides a committed consultant to fulfill the role on a part-time basis.

VIRTUAL CIO

Is the TLC Solutions vCIO service for you?

Strategic Help

You’re a business owner without an IT director

and require help to develop, implement, andmaintain your business IT

strategy

Computer Update

Your business has grown so much that your current IT

system can’t cope, so you need to look at upgrades and

improvements

Save Money

You’re looking to reduce costs and IT is one of the areas you’re thinking of getting savings from

VIRTUAL CIO

As a valuable member of your team, an outsourced vCIO enables your company to:

Gain unparalleled expertise from top-level professionals and experience best practices for your IT strategy

Focus on your business at hand, taking it to the next level, knowing your IT decisions are being addressed by an expert

Reduce costs significantly as you can avoid salaries, benefits and bonuses that come with in-house CIO’s

VIRTUAL CIO

Predictable technology budgets for both the short – and long-term as a vCIO understands business’ core goals and creates a Technology Plan

More Benefits of Having a Virtual CIO:

Consultative, advisory and ad-hoc reports will be regularly submitted with findings and recommendations including costs for budget consideration

Cost savings and improved productivity with decreased operating costs, allowing more investment on the business’ efficiency

VIRTUAL CIO

IT Security and Protection with more tools and resources at their disposal; allowing for constant monitoring of network and systems

IT projects delivered optimally with expected benefits achieved

Continuous development of IT strategy to ensure it aligns with the objectives of the business

OUR PARTNERS

OUR CUSTOMERS