the science of club growth presenter jimmie d. brewer 1 how growing clubs grow
TRANSCRIPT
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THE SCIENCE OF CLUB GROWTH
PresenterJimmie D. Brewer
1
How Growing Clubs Grow
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District 5170District 5170Net Net LossLoss
130130
3%3%
2009 39112010 38752011 38282012 37452013 37032014 3781
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North AmericaNorth America
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The ChallengeThe Challenge
We have a We have a membershipmembership
challengechallenge
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Toward SolutionsToward Solutions
Solutions are more Solutions are more than an art or better than an art or better techniques – there is techniques – there is
also a also a sciencescience to to growth.growth.
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THE ANATOMY OF A CLUB LIFE CYCLE
The First Step to Understanding the Science
of Club Growth
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Every Living Thing, System, & Organization has a Natural Life Cycle.
Every Living Thing, System, & Organization has a Natural Life Cycle.
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BIRTH DEATH
Club Life CycleClub Life Cycle
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Three Stages of the Life Cycle
Growth StagePlateau StageDecline Stage
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PotentialPotential
The Growth Stage Begins at “Birth”The Growth Stage Begins at “Birth”
Purpose and VisionPurpose and Vision
Constant Care & ProtectionConstant Care & Protection
BIRTH
GROWTH BEGINS
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Early in the Growth StageEarly in the Growth Stage
BIRTH
GR
OW
TH S
PEED
S U
PLots of CelebrationLots of Celebration
ProgressProgress
Energy and ExcitementEnergy and Excitement
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The Growth Stage MaturesThe Growth Stage Matures
BIRTH
GROWTH SLOWS
POSITIVEPOSITIVE
VitalityVitality
HealthHealth
StrengthStrength
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The Plateau Stage – Stable YearsThe Plateau Stage – Stable Years
BIRTH
PLATEAU – GROWTH STOPS
AccomplishmentAccomplishment
PredictabilityPredictability
FulfillmentFulfillment
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Plateau Mindset – Members Believe They Can Stay in a Plateau Cycle ForeverPlateau Mindset – Members Believe They Can Stay in a Plateau Cycle Forever
STABILITY – NO GROWTH
Living Happily Ever After - Only in
Fairy Tales!
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We Have Reached Our “Right Size”No More Chairs – Just Us
We Have Reached Our “Right Size”No More Chairs – Just Us
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It is the nature of members without a growth cycle mindset to deny the decline as long as possible, to underestimate the decline, and then to under respond.
Declining clubs tend to —
Ignore the club “cold”Treat club “pneumonia” with aspirinEmbalm with penicillin
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Eventually Without Intervention - Decline Stage Begins - with DenialEventually Without Intervention - Decline Stage Begins - with Denial
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Ignore the SignsIgnore the Signs
FearFear
DenialDenial
ParanoiaParanoia
ConflictConflict
AnxietyAnxiety
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NEGATIVE GROWTH
“Prepare” for Death
DEATH
Life-Threatening Decline
Serious Decline
THREE STAGES
Early Decline
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Growth Clubs Know the Danger of the PlateauGrowth Clubs Know the Danger of the Plateau
Respond when Plateaued:
Seek input from membersSeek input from members
Leadership addresses issuesLeadership addresses issues
INTROSPECTION - Open and HonestINTROSPECTION - Open and Honest
“Ignite” a new growth cycle“Ignite” a new growth cycle
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Growth Clubs Know When They Have Hit An IcebergGrowth Clubs Know When They Have Hit An Iceberg
Take Action IF Decline Begins:
Early – Greater decline = Greater ChallengeEarly – Greater decline = Greater Challenge
Accurately – Do not make excusesAccurately – Do not make excuses
INTERVENEINTERVENE
Aggressively – Decline = first stage of deathAggressively – Decline = first stage of death
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“Ignite” a new growth cycle“Ignite” a new growth cycle
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Growth Clubs Embrace New Growth Cycles
Growth Clubs Embrace New Growth Cycles
NEW G
ROW
TH C
YCLE
Lots of CelebrationLots of Celebration
ProgressProgress
Energy and ExcitementEnergy and Excitement
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IT IS THEIR INSTINCT TO GROW
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In our anatomy of the club life cycle:
We have looked from an “organizational development” perspective.
We have seen the organizational, outward indicators of the growth cycle.
Now let’s drill down to the member level and see what is happening.
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Looking Deeper – Into the Growth StageLooking Deeper – Into the Growth Stage
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siegel + gale Surveysiegel + gale Survey
Two key questions:Two key questions:1.1.Why did you Why did you JOINJOIN Rotary? Rotary?
2.2.What is the main reason What is the main reason you you STAYSTAY with Rotary? with Rotary?
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Why Join?Why Join?To positively Impact my To positively Impact my communitycommunity
35.5%35.5%
For friendshipFor friendship 30.0%30.0%
Networking opportunitiesNetworking opportunities 18.7%18.7%
Personal & professional Personal & professional recognitionrecognition
4.3%4.3%
Training opportunitiesTraining opportunities 3.3%3.3%
To have positive impact globallyTo have positive impact globally 8.2%8.2%
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What Works Better?What Works Better?1.1. Rotary has 34,000 Rotary has 34,000
clubs in 200 clubs in 200 countries and countries and regions.regions.
2.2. Rotary is in Albania Rotary is in Albania to Zimbabwe to Zimbabwe
3.3. Rotary is eradicating Rotary is eradicating polio.polio.
4.4. Explore this site to Explore this site to learn more about learn more about Rotary International.Rotary International.
1.1. We are local We are local business, professional business, professional and civic leaders. and civic leaders.
2.2. We get to know one We get to know one another.another.
3.3. We get things done in We get things done in this community. this community.
4.4. We have fun doing it. We have fun doing it.
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The “Vision” of Clubs in a Growth StageThe “Vision” of Clubs in a Growth Stage
1.1. LocalLocal Impact Impact2.2. FriendsFriends and Contacts and Contacts3.3. VocationVocation - Value Me & My - Value Me & My
WorkWork4.4. LeadersLeaders to Work With to Work With
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Class Discussion:Class Discussion:
How to Get a Club Actually How to Get a Club Actually READYREADY for New Members? for New Members?
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THE ANATOMY OF A CLUB’S SOCIAL CAPACITY
The Second Step to Understanding the Science of
Club Growth
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The Concept of “Social Space”
SOCIAL SPACE AND HUMANS• Humans have social space capacity.• Often social space is referred to as “emotional room”• Not what is known as “physical space.”• Social or emotional space capacity – defines the size
of our network.
SOCIAL SPACE AND ORGANIZATIONS• Organizations have a similar dynamic through the
cumulative mindset of its members.• Growth clubs have a greater capacity for social space.
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Let’s Examine Clubs Through an Anthropological Lens
Preferences for Social Grouping• Small or Family/Clan Based• Medium or Village Based• Large or Co-op Based
These Preferences Play Out In:• Churches• Civic Organizations• Businesses• Governments• Where Individuals and Families Choose to Live
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TThree Types of Rotary Clubs Based on
Size & Social Preferences
Clan Club Village Club Co-Op Club
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THE “CLAN” CLUB
Mostly clubs under 30
Careful who they “let in” their group (clan)
Often influenced by “matriarchs/patriarchs”
More conservative and “inward” focus
Sometimes engaged in “friendly fire”
These members limit the club’s social space capacity – control by not breaking up the clan.
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NO ROOM LEFT – IN THE VAN33
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THE “VILLAGE” CLUB
Mostly in clubs with above 30 to 70 members
One big cell that promotes life like a “village” – President like a village chief
Big enough for action – but too big to operate like a “committee of the whole”
Everybody knows everybody
Lack of intentional organization – often leaves new member uninvolved – except all club events
These members limit the club’s social space capacity – control by not breaking up the village
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NO ROOM LEFT – ON THE BUS35
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THE “CO-OP” CLUB
Organized in smaller parts to make space for all
Members trained to integrate new members
Members embrace diversity – in a wide range
Stable boards and trained leadership
Playbooks for active committees and groups
Club president - an administrator and motivator
Growth by expanding smaller units
Unlimited growth by expanding social space
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CO-OP Social Model – Make Room for New Members by Adding Units
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In our anatomy of the club’s social capacity:
We have looked at three basic sociological structures from an anthropological orientation.
Again, as we did not the growth cycle, let’s drill down to the member level.
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Looking Deeper – Into Social CapacityLooking Deeper – Into Social Capacity
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Keep ‘emKeep ‘em
RetentionRetention
The The Joliet Joliet Club has Club has 100% 100% RetentioRetentionn
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What Our Members Want:What Our Members Want:
1.1. LocalLocal Impact Impact2.2. FriendsFriends and Contacts and Contacts3.3. VocationVocation - Value Me & My - Value Me & My
WorkWork4.4. LeadersLeaders to Work With to Work With
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Why They Leave?Why They Leave?
If you do nothing. . .If you do nothing. . .15% will leave15% will leave
““Not Worth It”Not Worth It”
Cut This Cut This 50%50%
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CLASS DISCUSSION
1. How can clubs make “space” for members?
2. How do clubs create opportunities for all members?
3. How can clubs engage and involve more members?
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MOVING A CLUB TO GROWTH AND RETENTION
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How To Penetrate a Club with a New Mindset
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Everett Rogers, “Diffusion of Innovations”
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Doing the Math – Club Size of 40
Innovators/Early Adopters (16%) or 6 people who totally “buy in”
Next – this group “penetrates” the Early Majority (34%) or 14 more people with new perspectives
Now ½ of the club is on on-board – tipping point or critical mass
Next – ½ of the club penetrates the Late Majority (34%) or 14 more
Now the club has 85% of members on-board
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Do Not Get Side Tracked – Stay with the Diffusion Principle
Do not try to sell the whole club at the start
Forget the nonsense of “each Rotarian bring in a new member” until you have reached a tipping point or critical mass
Do not waste time on Laggards
Stick to your message and plan
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siegel + gale Surveysiegel + gale Survey
Two key questions:Two key questions:1.1.Why did you Why did you JOINJOIN Rotary? Rotary?
2.2.What is the main reason What is the main reason you you STAYSTAY with Rotary? with Rotary?
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Why Join and Why Stay?Why Join and Why Stay?To positively Impact my To positively Impact my communitycommunity
35.5%35.5%
For friendshipFor friendship 30.0%30.0%
Networking opportunitiesNetworking opportunities 18.7%18.7%
Personal & professional Personal & professional recognitionrecognition
4.3%4.3%
Training opportunitiesTraining opportunities 3.3%3.3%
To have positive impact globallyTo have positive impact globally 8.2%8.2%
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ONLINE Materials
• Syllabus• Lecture• Link to Simon Sinek presentation
JDBREWERCONSULTING.COMRESOURCE PAGE
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