the role of facilities management in employee engagement
TRANSCRIPT
The Role of FM in Employee Engagement
@workplacefundi
2 May 2023 | 2
If a business's biggest asset is its people then what can facilities management do to ensure they are the most productive they can be?
@fmfundi @workplacefundi
The Customer A vulnerable present with an uncertain future is a permanent condition.
@workplacefundi
Good V Great Companies
@workplacefundi
What Do You Want Your Customers To Become?
@workplacefundi
@workplacefundi
@workplacefundi
South Africa 9% 46% 45%
@workplacefundi
Employee Engagement in SA
46% Not Engaged
45% Actively Disengaged
9% Engaged
@workplacefundi
My Workplace Does NOT Allow me to…
Physically move during the day and change postures
Move around easily throughout the day
Socialize & have informal conversations with colleagues
Accommodate mobile workers
Easily and freely express and share my ideas
Feel a sense of belonging to my company and its culture
Feel relaxed, calm
Concentrate easily
Choose where to work, based on the task I am doing
Work in teams without being interrupted or disrupted
0% 20% 40% 60% 80% 100%
57%
59%
65%
79%
84%
84%
85%
85%
86%
87%
@workplacefundi
Facebook gets it wrong?
2500 people in a 1.6km long office
Facebook gets it wrong?2500 people in a single room 1.6km long
@workplacefundi
The Collaboration Paradox
@workplacefundi
The 13% Most Engaged • 98% concentrate easily• 97% freely express and
share ideas• 95% work in teams
without being interrupted• 88% choose where to
work within the office, based on their task
• 95% feel relaxed, calm• 97% feel a sense of
belonging to their company and its culture
@workplacefundi
Top 25% v Bottom 25%• 50% Fewer accidents• 41% fewer quality defects• 32% lower healthcare costs• significantly higher • productivity,• profitability• customer ratings
• less turnover & absenteeism• most likely to drive innovation,
growth, and revenue
Customers will never love a company until its employees love it first –Simon Sinek
@workplacefundi
Workplace Expression-Communicating withbrand values and culture
@workplacefundi
Engaged Employees Drive Business Growth
@workplacefundi
• Try 57% harder, • Perform 20 %better• 87% less likely to leave • I can impact quality: • Engaged 84%–Non-Engaged 31%
• I can positively impact customer service:• Engaged 72%–Non-Engaged 27%
• I can positively impact cost: • Engaged 68%–Non-Engaged 19%
• I am likely to stay :• Engaged 59% Non-Engaged 24%
@workplacefundi
• IES found that a 1% rise in engagement led to a 9% increase in sales in as little as one month
• Increased employee engagement lead to a 12% increase in customer satisfaction and double‐digit revenue and margin growth. (Serco Study……FM Company!)
• Highly engaged employees achieve 2x the annual net income for organizations over those that lag on engagement.
• High levels of employee engagement generate 2.6x EPS growth.• Companies with a highly engaged employee
population had a 5.75% difference in operating margins and a 3.4% difference in net profit margins
• Aon reports that 1% increment in engagement=0.6% growth in sales. For Aon that is $20 million in increase in operating income
Engagement is a Bottom Line Issue
Who is the our Guide?
@workplacefundi
Who Do The Others Look To?
@workplacefundi
Health Wellbeing & Productivity
@workplacefundi
Service Employee Engagement Drives Higher Customer Satisfaction
@workplacefundi
Predictor of•Productivity,•Efficiency•Customer focus•Service quality & •Profitability.
Five Pillars Of An Authentic Workplace:
• Combine workplace design with your individual company culture
• Be environmentally friendly• Recycle, recycle, recycle• Link office design to your staff
needs and requirements by providing a combination of different areas
• Always use and include individual company brand identity.
@workplacefundi
Workplace & Engaging Design
@workplacefundi
Steelcase Key Finding
Employee EngagementPositively Correlates withWorkplace Satisfaction
@workplacefundi
Steelcase Key Finding
• More control = More engaged
• Choice ‘buys’ engagement
• Allocate space to needs not individuals
@workplacefundi
Workplace Design and the Concept of Collisions
@workplacefundi
Workspaces That Move People-HBR (concept of Collisions)
@workplacefundi
@workplacefundi
The Value of Productivity
Performance Asset or Productivity LiabilityLeesman review No 18
@workplacefundi
People v Places
Return on Engagement and Investment
• Happiness is the FM’s Job!• Return on Emotion &
Engagement• Cause (the reasons for
disengaged workers)• Control (realising that giving
workers more autonomy increases their productivity)
• Contemplation (stimulating ideas) and
• Community (a sense of connectedness among employees).
@workplacefundi
Proximity, Privacy & Permission
Proximity• Space between each other• run-ins” at shared resourcesPrivacy• Visual and acoustic• Territorial and Informational • See people approaching
them.Permission• House rules of what is
“permissible”• Degree of informal
socializing• Interruptions
@workplacefundi
Take Aways
Design for Well-Being
PhysicalEmotionalCognitive
@workplacefundi
Create an Ecosystem of Different Spaces
FocusCollaborateRejuvenateSocialise and Learn
Employee Engagement & the Role of Facility Management
• FM crucial for productivity and wellbeing.•Workplace is a key driver of employee engagement • FM service is an extension of the level of care by management.• 3D Billboard for Organisations Brand • Prospective employees impressions• Employees who receive excellent service deliver equal levels of service to their customers. • FM’s can significantly influence employee engagement. • FM service creates a positive work environment in the minds of employees.
Employee Engagement & the Role of Facility Management (cont…)
• Facility managers directly influence• Encouraging employee focus, • Employee collaboration, • Employee learning and • Socialization.
• Effective use of these environments translates to significantly improved performance. • The FM teams significantly impacts the
bottom line. • The manner in which the service staff
treats clients, greatly affects the attitudes of those served.
2 May 2023 | 39
@fmfundi @workplacefundi
Unquestionably, FM is well placed to lead the Workplace. But if we don’t our colleagues in IT or HR will and we will be confined to the commoditised scrapheap
Employee Engagement & the Role of Facility Management
