employee engagement for customer engagement
Post on 16-Jul-2015
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EMPLOYEE ENGAGEMENT FOR CUSTOMER ENGAGEMENT
= Motivated and productiveEmployeesAll About Emotional Connection
= Recommend and Advocate
Employee Engagement : is the emotional connection employees have withThe organization, its mission, its vision and its goals.EMPLOYEE ENGAGEMENT
LOVE their job Enthusiasm Commitment and Genuine Proactive with the goal All out PersistA.
B. Dislike their job, but not vocal Do The Task Minimum Only Work TO Get Paid Avoid additional tasks or project Dislike Change Have passion for things outside of work/Sluggard
C. Deeply Hate their job And Tells everyone frequently Actively provocates the Work of engaged employees Litle Regard for management Use many Tactics to subvert Every change
IF THE STATS
Its Means The endHOW DO WE FIX THIS?ALWAYS REMEMBER WHAT IS OUR GOAL
THE FINAL RESULT OR THE GOAL IS : HIGH PROFITALWAYS SMILE AND SUSTAINABLEHOW????CUSTOMER ENGAGEMENTSATISFIED REPEATER LOYAL RECOMMENDWE CREATEADVOCATEHOW IS???????
A. APPLIED 3 PILLARS OF A GOOD HOTEL CLERK(D N C)1. DISCIPLINEHOWTIME
COMMITMENT & GENUINE!!!RULEWHAT IS OUR GOAL???
2. N E A T
COMMITMENT AND GENUINE True Hotelier Standard Grooming 3. C L E A N
COMMITMENT AND GENUINE
HYGIENE AND HONEST
B. WORK AS A TEAM
we must focus on our goals. If there is no focused purpose, there is no success.BE RESPECTFUL
we must be respectful of one another. We avoid useless gossip and focus on success.BE OPEN
we must have no secrets. We must share knowledge openly and work together in an open, positive manner to achieve our goals.BE COLLABORATIVE
we must build off our teammates strengths and successes. We work to support one another in our work in the program.BE CONSTRUCTIVEwe are proactive and focus on solutions. We focus on reaching goals and fixing problems.
ILUSTRATIONchievesore!ogetherTveryoneEAMIF ALL EMPLOYEE DO THATOR..
THE COMPLIANT / THE SLUGGARDTURN.
EVERYBODY ALWAYS SMILE
By Junaidi Abdullah, S.Psi.Lotus Garden Hotel & Restaurant HR Manager