employee engagement for customer engagement

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EMPLOYEE ENGAGEMENT FOR CUSTOMER ENGAGEMENT = Motivated and productive Employees All About Emotional Connection = Recommend and Advocate

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EMPLOYEE ENGAGEMENT

FOR

CUSTOMER ENGAGEMENT

= Motivated and productive

Employees

All About Emotional Connection

= Recommend and Advocate

Employee Engagement : is the emotional connection employees have with

The organization, its mission, its vision and its goals.

EMPLOYEE ENGAGEMENT

● LOVE their job

● Enthusiasm

● Commitment and

Genuine

● Proactive with the

goal

● All out

● Persist

A.

B.• Dislike their job, but not

vocal

• Do The Task Minimum

• Only Work TO Get Paid

• Avoid additional tasks or

project

• Dislike Change

• Have passion for things

outside of work

/Sluggard

C.• Deeply Hate their job

And Tells everyone

frequently

• Actively provocates the

Work of engaged employees

• Litle Regard for

management

• Use many Tactics to subvert

Every change

IF THE STATS

It’s Means The end……

HOW DO WE FIX THIS?

ALWAYS REMEMBER “WHAT IS OUR GOAL”

THE FINAL RESULT OR THE GOAL IS : HIGH PROFIT

ALWAYS SMILE AND SUSTAINABLE

HOW????

CUSTOMER

ENGAGEMENT

SATISFIED

REPEATER

LOYAL

RECOMMEND

WE CREATE……

HOW IS???????

A. APPLIED 3 PILLARS OF A GOOD HOTEL CLERK(D N C)

1. DISCIPLINE HOW

TIME

RULE

2. N E A T

3. C L E A N HYGIENE AND HONEST

B. WORK AS A TEAM

BE PURPOSEFUL

we must focus on our goals. If there is no focused purpose, there is no success.

BE RESPECTFUL

we must be respectful of one another.

We avoid useless gossip and focus on success.

BE OPEN

we must have no secrets.

We must share knowledge openly and work together in an open,

positive manner to achieve our goals.

BE COLLABORATIVE

we must build off our teammates strengths and successes.

We work to support one another in our work in the program.

BE CONSTRUCTIVE

we are proactive and focus on solutions.

We focus on reaching goals and fixing problems.

ILUSTRATION

IF ALL EMPLOYEE DO THAT

OR…..

THE COMPLIANT

/ THE SLUGGARD

TURN….

EVERYBODY ALWAYS SMILE

By Junaidi Abdullah, S.Psi.

Lotus Garden Hotel & Restaurant

HR Manager