the patient portal challenge if you build it – will they engage…
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The Patient Portal ChallengeIF YOU BUILD IT – WILL THEY ENGAGE…
The ARRA Challenge (EH Version)
Implement a portal capable of displaying visit data within 36 hours of discharge
Patient Name visit dates and location reason for hospitalization
Care Team members Procedures Problem List Medication List
Medication Allergies Vital Signs Lab Results Summary of Care
Care Plan Discharge Instructions Demographics Smoking Status
Inform >50% of patients on portal enrollment
Inspire >5% of patients to view/download/transmit the Summary of Care
Challenges
Limited choice of portal vendors
Lack of customization and format options
No linking between health systems
No coordination of health information between portal sites
Customer cannot export data to a common repository
The only Meaningful Use measure that reports activity of customers
Focus on patient-provider relationship
Variations in demographics
Demographic Comparison 2013
Skagit County Population 118,837
>65 years old 18.1%
Hispanic/Latino 17.6%
Bachelor’s or higher 23.6%
Median Income $56,457
Hospitals 3
Hospital beds 205
King County Population 2,044,449
>65 years old 11.9%
Hispanic/Latino 9.3%
Bachelor’s or higher 46%
Median Income $71,175
Hospitals 24
Hospital beds 5,230
Engagement Strategies
Kiosks for patient self-enrollment
ED Waiting Room
Cancer Center
Rehab
Inpatient Enrollment Rounds
Guided enrollment and portal tour
Video/Screencast “How to” manuals on hospital website
Email campaign for discharged patients
CBL’s to inform hospital staff
Questions & Suggestions
Becky Dawson BSN MBA RN-CIS Project ManagerSkagit Valley Hospital