the past is an increasingly - cedefop · 2020. 3. 27. · the fifth element an organisation-wide...
TRANSCRIPT
The past is an increasingly unreliable guide to the future
Globalisation
Demographics
Productivity
Employment
Working life
Climate Change
Technology
Beyond the fragments
Workplace Partnership Shared leadership
Employee voice Openness & transparency
Shared Learning, Reflection & Improvement
Continuous improvement Participative innovation
Collaborative change
Structures & Systems Enabling structure
Developmental appraisal Trust-based procedures
Work Organisation Empowering jobs
Self-organised teams Devolved decisions
ENHANCED INNOVATION,
PERFORMANCE & WORKING LIFE
THE FIFTH ELEMENT
Work Organisation Empowering jobs
Self-organised teams Devolved decisions
Job Design
Work Organisation Empowering jobs
Self-organised teams Devolved decisions
Structures & Systems Enabling structure
Developmental appraisal Trust-based procedures
Work Organisation Empowering jobs
Self-organised teams Devolved decisions
Breaking down barriers
Structures & Systems Enabling structure
Developmental appraisal Trust-based procedures
Work Organisation Empowering jobs
Self-organised teams Devolved decisions
Shared Learning, Reflection & Improvement
Continuous improvement Participative innovation
Collaborative change
Co-created innovation
Facilitators and
Guerrillas
Workplace Partnership Shared leadership
Employee voice Openness & transparency
Structures & Systems Enabling structure
Developmental appraisal Trust-based procedures
Work Organisation Empowering jobs
Self-organised teams Devolved decisions
Shared Learning, Reflection & Improvement
Continuous improvement Participative innovation
Collaborative change
MANAGEMENT-UNION PARTNERSHIP
MANAGEMENT-UNION PARTNERSHIP
Co-created leadership . . .
Workplace Partnership Shared leadership
Employee voice Openness & transparency
Shared Learning, Reflection & Improvement
Continuous improvement Participative innovation
Collaborative change
Structures & Systems Enabling structure
Developmental appraisal Trust-based procedures
Work Organisation Empowering jobs
Self-organised teams Devolved decisions
ENHANCED INNOVATION,
PERFORMANCE & WORKING LIFE
THE FIFTH ELEMENT
So if it works . . .
. . . why isn’t everyone doing it?
The long tail
Companies adopting workplace innovation
practices systematically
Workplace Partnership
Structures & Systems
Work Organisation
Shared Learning, Reflection &
Improvement
DISTANCE DENIAL OF
OPPORTUNITY
MOBILISATION OF BIAS
DISENGAGEMENT
Keeping control
Workplace Partnership
Shared Learning, Reflection &
Improvement
Structures & Systems
Work Organisation
ENHANCED INNOVATION,
PERFORMANCE & WORKING LIFE
THE FIFTH ELEMENT
THE FIFTH ELEMENT
Case Study
• Maternity service on two hospital sites
• 350 clinical and support staff including midwives, obstetric doctors and consultants, and midwifery support workers
• Patchy relationships between doctors and other professionals
• Highest Caesarian Section rate in Europe
• High risk: fear of raising concerns and poor communication
THE FIFTH ELEMENT
THE FIFTH ELEMENT
Few multidisciplinary spaces for dialogue
Senior midwives lacked team leadership skills
Lack of co-operative working at the frontline
Work Organisation
THE FIFTH ELEMENT
Procedures reflect low trust
Strong vertical and horizontal boundaries
Blame culture
Structures & Systems
THE FIFTH ELEMENT
Focus on ‘the way it’s always been done’
Staff suggestions seen as criticism
Caesarian rate seen as ‘the elephant in the room’
Shared Learning, Reflection &
Improvement
THE FIFTH ELEMENT
Board / senior management remote from frontline
Frontline staff not represented in strategic or clinical policy decisions
Dysfunctional relations between consultants and management
Workplace Partnership
THE FIFTH ELEMENT
What could be done?
THE FIFTH ELEMENT
From “consultation” to collaborative decision-making
Reflection and improvement as part of the day job
More coaching, less regulation
Real multidisciplinary teamworking
WOMAN
Multi Disciplinary Teamworking in Maternity
Staff Voice
Risk
Reporting
Feedback
Shared Learning, Reflection &
Improvement
Quality improvement
Cost effectiveness
Staff engagement
Multi Disciplinary Meetings
Quality
Managing risk
Problem solving
Coaching Culture & Co-operative
Working
Quality
Safety
Working life
Work Organisation Empowering jobs
Self-organised teams Devolved decisions
Workplace Partnership Shared leadership
Employee voice Openness & transparency
Shared Learning, Reflection & Improvement
Continuous improvement Participative innovation
Collaborative change
Structures & Systems Enabling structure
Developmental appraisal Trust-based procedures
ENHANCED INNOVATION,
PERFORMANCE & WORKING LIFE
THE FIFTH ELEMENT
Combine strategic insight and tacit knowledge
Trust your workforce with openness and transparency
Champion the force of the better argument
Build inclusive vision and values
Workplace Partnership
THE FIFTH ELEMENT
Break down silos, enhance productivity & innovation
Managing performance through coaching
Design procedures based on trust, not control
Structures & Systems
THE FIFTH ELEMENT
Shared Learning, Reflection &
Improvement
Make productive reflection and improvement part of the day job
Create a guerrilla movement
Bring unusual combinations of people together
THE FIFTH ELEMENT
Job design maximises use & development of skills
Self-organisation enhances health & performance
Real teams build skills, versatility & well-being
Work Organisation
THE FIFTH ELEMENT
THE FIFTH ELEMENT
An organisation-wide culture based on openness, trust, dialogue
and productive reflection.
A culture in which leaders believe that the better argument should prevail, not matter who makes it.
A workplace in which people at all levels use their full range of skill,
knowledge, experience and creativity to perform functional
tasks in the best possible way and to improve the business.
ENHANCED INNOVATION,
PERFORMANCE & WORKING LIFE
