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the new normal: what consumers expect and how travel brands can deliver in the digital age

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The traveling consumer has changed. Forever. Their expectations, demands, wants, needs and desires have changed due to technology, communication, globalization and economics. As tourism brands and travel providers, how are we reacting to this shift? What are we doing right and what are we doing wrong? And, do we have to do everything?

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Page 1: The New Normal: What consumers expect and how travel brands can deliver in the digital age
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