The GovernmentAn Early Adopter of ICT

James Corbin

Consultant ICT

UWI

Advantages of Early Adoption

• Demonstrates Leadership

• Improves Responsiveness

• Increase Efficiency

• Enhance Governance Practices

• Enhances Economic Growth

• Lowers cost of Providing Services

Internet Applications

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TRANSACTION COSTSBANKING

TRANSACTION COSTSTOURISM

Source : Booze Allen Hamilton

Where to Start

• Education– Population must have skills to use Technology

• Access to ICT in Schools

• ICT in Education

Teacher’s Schedule

Teacher’s Schedule

Core

Attendance

Only indicate thoseabsent, late and

excused

Recall this information

at anytime for easy updates

Attendance

Only indicate thoseabsent, late and

excused

Recall this information

at anytime for easy updates

Core

Grade a Class

Teachers have quick and easyaccess to their classes for grading

Grade a Class

Teachers have quick and easyaccess to their classes for grading

Core

Government using Technology

• In House use– Email

– Intranet

– Document management

– E-workforce

• Supply of on-line services– Licences

– Taxes

– Procurement

Some Examples

e-Government Vision Framework

Citizens

Trading Partners

Vendors

Executives &

Department Managers

Workforce (Operations)

Information

Services

Services

Commodities

Commodities

Goods

Legislation & Policy

Strategic & Managerial

Tactical

Operational (execution)

Solutions to facilitate flow of :

Solutions to facilitate interaction

at the level of:

Core Services

• Business & Investment• Transport & Utilities• Labor Affairs & Employment• Social Help• Society (registration service) • Education• Town & Country Planning

and Housing• Peace & Safety• Taxes & Justice• Health Care & Environment

Pow

er o

f th

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et

Communications and Networks

Hardware Software Applications Processes

Technical Integration: Making it all technically work

Operational Integration: making it functionally work

Project Project ProjectProject Project

Outcome Management: Keeping focused on the results

Policy and Best Practice: Effecting needed change

e-Government requires a specific set of building blocks

Program Management: Coordinating the efforts

Strategy: How you will achieve the vision

Vision: What you will be

Imp

act

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izen

Imp

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What it takes to successfully deploy ICT in Government

• Visionary leadership both political and executive

• An Organization-wide Strategy and Commitment

• Governance• Technology Leadership• Core Competencies• Partnerships• Funding