the future state cio - idg · •very large scale & scope, resource accountability ... future...

The Future – State CIO

Future State CIOs – CEO Perspectives Melbourne, May 30, 2013

Dr Marianne Broadbent

Senior Partner, EWK International

© 2013 Arbiter Leadership Technologies™

Future State CIOs - CEO Perspectives

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• What are CEOs seeking in their CIOs? Why?

• Evolving CEO Expectations – and what will

change further?

• Key learnings working with CEOs on CIO and IT

Executive engagements

• How do those reporting to CIOs prepare

themselves to be ‘Future State CIOs?


3

Some History . . .

Some constants . . .

• Since the late 1980s. . . the imperative has always been to

integrate business, information and IT strategies and their

implementation

• As businesses change and technologies change, the level of

innovation and demands for IT enabled services change

Focus of The New CIO Leader – Broadbent & Kitzis, 2004

• CIOs at crossroads: Shift from Functionaries > Business Peers

• Be the CIO that your organisation needs you to be

• Shape and Inform Expectations for an IT-Enabled Enterprise

• Spend 30-50% of your time with your business colleagues


1. What are CEOs seeking? Why?

6 Examples . . . The Top 10 Attributes . .

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Sample Generic Capability Framework


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MANAGEMENT

- Function

Specific

Qualifications /

Learning Orientation Track Record

Decisioning Delivery

Leads Self Leads Others

+

+ +

+

POTENTIAL PERFORMANCE

LEADERSHIP

- Organisation

Specific

TECHNICAL/

OPERATIONAL

- Position

Specific

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1.1 Mid-Size Financial Services Firm

The CEO and Executive Team were seeking . . .

A Business Peer to work with them

implementing a new strategy

involving strong customer engagement.


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Domain Attributes

Tech/Prof: Knowledge • Experienced in Digital, Internet, Social Media

Tech/Professional:

Track Record

• Delivered quality IT Transformations

• Delivered Innovative Digital Business Solutions

• Strong peer relationship builder

Mgt Decision-Making • Business and commercial acumen

Mgt Delivery • Strategic Implementer

• Customer Centric

Leadership of Self • Board and executive level communicator

• Strong EI, mature and self-aware

Leadership of Others • Effective collaborator, team leader

Mid-Size Financial Services Firm


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1.2 A Large Australian Corporate

The CEO and Executive Team were seeking . . .

a Change Agent able to lead

a major transformation of the IT organisation

and then provide a highly credible presence and

services for their customers.


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Domain Attribute

Tech/Prof:Knowledge • High level contemporary ICT knowledge

Tech/Professional:

Track Record

• Large, Complex, Sustained IT transformation,

• Very large scale & scope, resource accountability

• Strong stakeholder engagement Int + External

Mgt Decision Making • Strategic thinker

Mgt Delivery • Cultural change leader

Leadership of Self

• Board and executive level communicator

• Strong EI, mature and self-aware

• Very resilient

Leadership of Others • Builds people capability

• Great collaboration skills

A Large Australian Corporate


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1.3 Business Unit CIO in a Large

Corporate

The Executive GM and Group CIO were seeking . . .

An innovative peer member of

the Products business and the IT executive team,

who has great learning capacity,

is agile and adaptable.


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Domain Attribute

Tech/Prof:Knowledge • Strong intellectual capacity, curiosity, adaptive

Tech/Professional:

Track Record

• Large scale business focussed agile devel’ts

• Digital business-business-complex environments

• Strong stakeholder engagement Int’l and External

Mgt Decision-Making • Strategic thinker, attracted by strategic agenda

• Considered decision-maker, explore problems

Mgt Delivery • Strategic implementer

Leadership of Self • Strong communicator, able to simplify complexity

• Emotionally mature, transparent, open, robust

Leadership of Others • An innate collaborator

Business Unit CIO in a Large Corporate


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1.4 Business Unit CIO in a Mid-Large

Corporate

The Business Unit Head and Executive CIO

were seeking . . .

A well-developed executive

with a broad skill set,

a potential successor to the Exective CIO

with great adaptability

and a bias for action.


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Domain Attribute

Tech/Prof:Knowledge • Strong adaptive learning orientation

Tech/Professional:

Track Record

• Sustained results delivery/productivity/efficiency

• Experienced in agile approaches

• Initiator of creative approaches to solutions

• Effective stakeholder/relationship engagement

Mgt Decision-Making • Strong business benefit focus

Mgt Delivery • High level of drive and energy

• Focused on simplicity

Leadership of Self • Emotionally mature, transparent, open, and

able to deal with diverse groups

Leadership of Others • Strong team builder

Business Unit CIO in a Mid-Large Corporate


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1.5 CIO, Large Federal Department

The Departmental Secretary and

other Key Stakeholders were seeking . . .

A very experienced IT Executive

with strong leadership and influencing skills

to lead the CIO Group

through continuing major strategic reforms.


15

Domain Attribute

Tech/Prof:Knowledge • Strong contemporary ICT understanding

Tech/Professional:

Track Record

• Led complex business or govt technology orgs

• Very large scale, scope,resource accountability

• High level stakeholder engagement,relationships

Mgt Decision-Making • Very Strategic, Deals with ambiguity, uncertainty

Mgt Delivery • Ability to deliver risk managed reform outcomes

Leadership of Self • Self-aware, Engages in ongoing personal devel’t

• Exceptional integrity and resilience

Leadership of Others • Great motivator, inspires purpose and direction

• Strong team and capacity builder

CIO, Large Federal Government Agency


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1.6 CIO, Large State

Government Agency

The Director-General and Executive Team

were seeking . . .

A high level strategic advisor

able to provide leadership

and ensure tangible benefits

to the organisation’s

performance and productivity.


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Domain Attribute

Tech/Prof: Knowledge • Knowledge, Understanding of govt ICT policies

Tech/Professional:

Track Record

• Complex, Diverse organisational ICT experience

• Large scale and scope, Resource accountability

• Strong stakeholder engagement, rel’ship builder

• A passion for education

Mgt Decision-Making • Strategic visionary, Sound judgement & savvy

Mgt Delivery • Successful mgt of org’l, program, cultural change

Leadership of Self • Accepts and implements accountability

• Articulate, persuasive communicator, adaptive

Leadership of Others • Initiates, leads collaborative & effective teamwork

CIO, A Large State Government Agency


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2. Evolving CEO Expectations - What Ongoing Changes?

Domain Attribute

Tech/Prof: Knowledge • Experienced in Digital, Internet, Social Media

• Curious, adaptive learner, educates & enthuses

Tech/Professional:

Track Record

• Deep market knowledge - customer environment

• External focus & engagement,Partners with CMO

• Has applied agile approaches in multiple ways

Mgt Decision-Making • Brings strategic focus, innovation, commercial (or

citizen) opportunities to the executive table

Mgt Delivery • Ongoing adaption & renewal of IT organisation

Leadership of Self • Resilient, transparent and open

Leadership of Others • Effective talent manager and succession planner

• Innate collaborator


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3. Key Learnings working with CEOs on CIO

and IT Executive Engagements

1. The Future CIO - and CEO - has different flavours

. . . Each organisation has specific requirements

. . . And these change over time

2. CEOs and other Executives are increasingly articulate about what

they want and need from a CIO . . . And are engaged in the process

. . . With different conversations from three years ago.

3. Selecting and then being the ‘type of CIO the organisation needs at

that time’ remains critical

4. Cultural cognisance is more important than ever.


4. How do those reporting to CIOs

prepare themselves to be ‘Future State CIOs’?

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MANAGEMENT

Demonstrate

Continued Learning,

Adaptability

A Referencable

Track Record,

Stakeholder Eng’ment

Thrive on Ambiguity,

Shape Informed Visions

Lead Transformations

Listen to Customers

Emotionally Mature

Resilient, Open, Agile Build, Renew Capability

Collaborate, Team Up

+

+ +

+

POTENTIAL PERFORMANCE

LEADERSHIP

TECHNICAL/

OPERATIONAL


Future State CIOs - CEO Perspectives

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• CEOs have increasingly informed views, viewpoints.

They know what they want, and what they don’t want.

• The Evolution is occurring on multiple fronts

• Be the CIO / IT executive your organisation needs now –

while building your capability platform

• Be mindful about your development. Know your own story –

and be able and willing to communicate it.

• Think of Jazz Improvisation as an Analogy for CIOs, Teams


Level 5, 175 Collins St

Melbourne Vic 3000 - +61 3 8626 0629

[email protected]

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What we do Executive Search, Executive and Team Development, Advice

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EWK International: Team-focused Leadership Consultancy

Making your Leadership Team the Best it can be


Dr Marianne Broadbent – Senior Partner

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Marianne is a Senior Partner at EWK International, where she has both regional and global responsibilities. She has particular expertise in linking individual, team and division capabilities to the strategy and operations of organisations. Marianne works in both the commercial and government sectors, and has deep experience with technology, professional services and education related businesses and executives, including those involved in corporate services and shared services groups.

Marianne is a Founding Partner of ARBITER Leadership Technologies™. Prior to joining EWK, Marianne held global executive positions with Gartner, Inc., the world’s leading information technology research and advice organisation, and with Melbourne Business School.

Marianne has been working in the leadership, management and strategy areas for over 20 years, particularly advising executives and facilitating executive teams.

For Gartner, Inc., Marianne was most recently global Senior Vice President for New Product Development and was a leading force in the turnaround of Gartner’s Research business. Previously, she led the global team developing practice-based advice and research for Gartner’s CIO Executive Programs. During that period, that business sustained growth of 25-50% per year for five years. Earlier, she led services in the APAC region.

Marianne was Associate Dean at Melbourne Business School, working extensively on talent management and succession planning with the School’s industry clients, executives and managers. Concurrently, she held the Chair of Management (Information Systems). Prior to that she was a professor and the foundation Director for the Key Centre for Technology Management, during which time she led much of the School’s executive education. She has also been a Visiting Researcher at Boston University’s School of Management, and she completed ground-breaking research work on governance jointly with faculty at MIT’s Sloan School of Management.

Marianne is co-author of two Harvard Business School Press best sellers, including most recently The New CIO Leader: Setting the agenda and delivering results. She has an extensive publication record, ranging from regular columns about leadership and management in CIO Insight and CIO magazine, Sloan Management Review articles, commentaries in The Financial Times (UK) and the Australian Financial Review, through to major ‘A’ list academic journals.

Marianne is a sought after speaker and facilitator at industry and corporate conferences around the world. She was the founder of Gartner’s CIO Academy, now held about 6 times per year in North America, Europe and Asia. Marianne has led her own consultancy company specialising in business and technology governance, and the integration and execution of corporate, business and functional strategies.

Marianne is a member of the Board of CAVAL Ltd, and was on the Board of the Victorian College of the Arts. She is a Fellow of the Australian Institute of Company Directors and of the Australian Library and Information Association. Marianne holds a Bachelor of Arts and Diploma of Education from University of Sydney, a Master of Arts from Macquarie University, an A.Mus.A (AMEB).and a PhD from Melbourne Business School, University of Melbourne.


the future state cio - idg · •very large scale & scope, resource accountability ... future...

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