the future of unified communications and collaboration 2013 research findings
DESCRIPTION
Recent market developments have caused IT decision-makers to take a serious look at formulating - and investing in - comprehensive UC&C strategies. We wanted to get to the heart of their views. How are they reacting to market pressures? What are their priorities? How do their responses compare with those of their internal customers - the employees whom they serve? We commissioned Ovum, an independent ICT analyst organisation, to conduct Dimension Data's 2013 Global UC&C Study. The study gives us a vivid picture of the perspectives of 2,710 participants: 1,320 enterprise ICT decision-makers and 1,390 employees in 18 countries across 20 vertical industries.TRANSCRIPT
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April 8, 2023
Strategic, User-Driven, and Managed:
The Future Of Unified Communications and CollaborationKey findings from a major global Dimension Data and Ovum study
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© Copyright Dimension Data 28 April 2023
Unified Communications and Collaboration (UCC) is not a new concept. More than a decade after the market launch of the first IP-based PBX, many firms are still struggling with the challenges thrown up by different UCC technologies. Recently, however, there has been a confluence of market developments and changes which has…
Why now
caused IT decision-makers to formulate, often for the first time, comprehensive UCC strategies, and to invest significantly in them.
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what does the research say you should do?
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78% of IT decision-makers report they have both a current strategic plan and a budget for at least some components of UCC, with over half
having a plan and 43% a budget for ‘most components of UCC’.
Create a UCC strategy and have a budget to invest
Strategic Plan Budget
Source: Ovum
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Only 7% ofdecision-makerssay users have ahigh degree ofinfluence oversolution selection.
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Consult your users and let them influence your decisions
Decision-makers report that they frequently consult line-of-business managers, local managers, and users, but only 20% of respondents felt users contributed significantly to the UCC strategy.
It’s risky not to consider users: their adoption of your technology is critical to ensuring UCC success.
Users are consulted but rarely have influence
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BYOD Support Plans
Approach BYOD as part of your overall enterprise mobility strategy
It’s important to support UCC applications on the majority – if not all – of the devices used for enterprise collaboration, including mobile phones and tablets. Just under half (46%) of large businesses provide support for corporate approved employee-owned devices, but reactions vary and plans are still being formed.
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Think about standard UC, mobile UC clients and social collaboration
There’s keen interest in and concrete plans for further investment in the next year across the array of UCC applications. Social collaboration uptake will double in two years: by 2015 the majority of large businesses will have deployed an enterprise social collaboration tool.
Some emerging signs of a unified approach
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22% of large enterprises report plans to roll out standard UC within a year, and 22% have such plans for mobile UC.
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© Copyright Dimension Data 108 April 2023
Through managed and cloud services, costs become more transparent, and therefore are potentially more manageable, if the contract terms and conditions are set correctly.
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At the global level, there’s a marked preference for managed solutions
Choose your delivery model
Of UCC applications, 21% – 36% are currently premise-based but managed by a third party. There’s good interest in cloud: 20% of businesses plan to seriously consider cloud for UCC deployments in the next 24 months. But there’s even greater interest in the managed service model. In two years, 34 – 42% of large businesses will seriously consider UC as a premise-based, but managed service.
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Don’t ignore cloud options, especially as more become available for large organisations. But also look for a services partner to manage your evolving UCC assets and investments.
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Create a UCC strategy and have a budget to invest
Consult your users and let them influence your decisions
Approach BYOD as part of your overall enterprise mobility strategy
Think about standard UC, mobile UC clients and social collaboration
Choose your delivery model
Summary
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To download the full report: http://www.dimensiondata.com/Solutions/UCC/index.html