the future is now - how to communicate with influence and build business

THE FUTURE IS NOW…Living the Manifesto

September 2016

For HVTC

Unleash Your Super Powershttp://www.uqpower.com.au

http://www.uqpower.com.au/

www.UQPower.com.au

Change is happening exponentially

But people think linearly

UQPower.com.au#StartWithU

Spotlight on USpotlight on UThink back to how your Think back to how your life was 20 years ago.life was 20 years ago.Share with the person Share with the person

next to your 3 favourite next to your 3 favourite possessions or things in possessions or things in

19961996. .

Fast Forward to 20 Fast Forward to 20 years.years.

Share with the person Share with the person next to you 3 most next to you 3 most

important possessions or important possessions or things you predict you’ll things you predict you’ll

have in have in 20362036. .

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“The temptation of business is always to feed yesterday and to starve tomorrow.”

Dr Peter Drucker

Every industry is being disrupted


Smart Phones Personal Computers

Google Yellow Pages

Netflix Cinemas

iPods Record industry

Wikipedia Encyclopaedia BritannicaDIS

RU

PTED

So what does the 2020 workplace look like?

What do you think will be the major forces shaping them in the future?

Let’s take a walk in the Let’s take a walk in the Land of Possibility Land of Possibility

and see if you can be a and see if you can be a futurist too!futurist too!

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Pair Share - DiscussHow many predictions did you guess?

Which predictions surprised you the most?

How does this apply to HVTC?


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You can choose to be disrupted

or

you can “Make It Happen” and lead the way…


Despite all this change one constant has remained the same – the ability to influence, engage, inspire, relate and build rapport. Ie:

The ability to communicate

The One Constant

Spotlight on USpotlight on UWhat are your biggest What are your biggest communication and communication and

business development business development challenges? challenges?

Human Communication

- 7% of meaning is in the words that are spoken

- 38% of meaning is paralinguistic – the way we say it

- 55% of meaning is in body language & expression

Content 7%Verbal cues

Tone 38%Vocal cues

Body language 55%or facial expressions

Are You “Batteries Not Included”


AKA a “Drainer” of energy?


Are you “Batteries Included”?


AKA a “Giver” of Energy?


Understanding your body language and other physical queues is very important when you are communicating with others.

Your non-verbal communication skills are just as important as your verbal skills.

The most important thing to ensure is congruence – that your messages match your body.

Powerful Body Language

“When it comes to body language,

there are some who have better vocabularies than

others.” Doug Larson

Introduce yourself to someone:

Like it’s a waste of your time

Test It In Your Body


Like you really really want to impress them but are a phoney.

Change Your Body


Like they are your long lost best friend

Lead With Love

body language practice

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“It’s important we get this right.

Things must change around here.”

The most powerful way to engage with and relate to others is to listen first and ask second.

Too many people spend too much time on what they want to TELL others rather than taking the time to stop, LISTEN and ASK.

Listen Then Ask

Extreme Listening Challenge

Listen Then Ask Challenge

Person A – share with Person B something you’d like to see improved at work.

Person B – listen first then only respond with questions (no solving, telling or sharing your stuff)

Build Solid Foundations

To communicate powerfully you need to build solid foundations.

Build Solid Foundations

That means you have solid foundations in your thinking - IQ (know your stuff) and Vision (know your why).

You also need to be strong in the doing side - your Body (your physical presence) and your EQ (how you relate).

The effectiveness of your relationships, your ability to build trust, your ability to assert yourself and handle conflict and your ability to craft a powerful message in person or in writing depends upon you mastering four key communication foundations:

1 - VISION – Purposefully Aligned2 - IQ – Intellectually Focused3 - Body – Physically Energised4 - EQ - Interpersonally Connected

Become Fluent in All Four Quadrants

Step 1 - Vision – Start with WHY!

The first step to successful presentations is having clarity of vision – beginning with the end in mind.

The more you are clear on your WHY and the better you prepare, the more confident you will feel and the better outcomes you can expect.

WHY should I listen to you?Why is this information important for the audience to know? What’s the reason - think big picture – global, relevance to news, a story or situation etc

What’s your Vision – Your WHY?

•Define a clear vision for what you want the audience to remember and resonate with.

•What are the top 2 or 3 key messages you want to deliver?

•What’s your practical objective?

•What’s your emotional objective – ie: how you want to influence your audience?

•How would you know you delivered what you came for? Ie: what measure would you use? What evidence would tell you it was achieved?

Step 1 - Vision – Draft your WHY!

WHY?

Step 2 - IQ – Get Focused

• What specifically are you going to be talking about?

• What are the key 2-3 important points you need to make during your presentation?

• What data, facts and evidence do you have to demonstrate your claims?

• Using gestures to build rapport and establish trust and memorability

Step 2 - IQ – The all important WHAT

Step 2 - IQ – The all important WHAT

Key Point

1

Key Point

2

Key Point

3

• How will it be done?

• What are the examples of how it’s been done before?

• How do I do it? How do the experts do it?

• What level of detail and precision do they need?

• What is the step by step detail?

• Tell a story so people can relate

Step 3 – Body – How is it achieved?

Step 3 – How?

Example

Story

Example

Story

Example

Story

• This is your chance to “close the loop” and link back to the big picture vision you spoke about in step 1 – why.

• What question could you ask to invite conversation?• What story/example would be good to

complete on?• What is the message you want to leave

them with?

Step 4 – EQ – What else? Relate to them

Share your powerful story in groups of 3.

Putting it all together

Feedback

What’s one thing you What will you work onlearnt today? improving?

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