the era of 2 way communication with consumers
DESCRIPTION
with the ability to produce and digest content in real-time, the era of 2-way communication with consumers is upon us. brands need to begin the discussion now.TRANSCRIPT
The Era of 2-Way Communication
with Media and Brands
We used to sit and listen
the media dictated and we obeyed
With 1-way communication, we were slave
(this is me)
But then something happened
1999
2001
2004
2006
2004
20062004
2007
In the new media world, we don’t just
receive messages, we participate
We Speak Up
We Speak Out
We participate in hordes
Number of blogs (doubling) (doubling) (doubling)
Content coming shorter and swifter
And it’s happening in Real-time
10.31.2007Twitter and RSS Beat CNN to the Punch Alerting Me About the California Earthquake
At 11:05 PM EST an earthquake of 5.6 magnitude hit Northern California
By 11:17 PM EST there are reports that Twitter is lighting up with first hand documentary
By 11:24 PM EST I receive my first alert via blog post noting how much activity was on Twitter.
At 11:53 PM EST CNN publishes their first mention of the earthquake
(My firsthand account)
Facebook today: from address book to live experience
And it’s not just text
(now this is me)
Our voice is now a part of the media
Supplementing it.
Contributing to it.
Curating it.
Becoming it.
Ustream live stream panelists
A recent Conference I “attended”
Meebo live chat with other watchers
Attendees and panelists messaging each other
The ability to become content producers means our voice is beginning to define
brands
Brand credibility will come from embracing the consumer
And working with the consumer
And opening up a real dialogue
Recognizing ultimately that the consumer defines the brand
And embrace it
Now embrace and begin the conversation.
The end.