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Communication in the era of technology

By:

Akanksha Awasthi Arshi Tandon

Deepti Mehrotra Faraz Javed

Gitika Agarwal Himanshu Gupta

By:

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Communication technology facilitates communication betweenindividuals or groups who are not physically present at the samelocation. Systems such as telephones, telex, fax, radio, television and

video are included, as well as more recent computer-based technologiessuch as e-mail, web-ex, blogs etc.

Meaning

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TOOLS USED FOR COMMUNICATING EFFECTIVELYUSING DIFFERENT TECHNOLOGIES

COMMUNICATION

IN THE OFFICE

REMOTELY

ABOUT PRODUCTS AND SERVICES

WITH CUSTOMERS

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COMMUNICATION IN THE OFFICE

FLEXIBLE WORK STATIONS WIRELESS NETWORKS

ELECTRONICPRESENTATIONS

FOLLOW-ME

PHONE SERVICE

INTRANETS

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COMMUNICATING REMOTELY

WALL DISPLAYS

INTERNET VIDEOPHONE

SHARED WORKSPACES

VIDEO CONFERENCINGAND TELEPRESENCE

WEB BASED MEETINGS

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COMMUNICATING ABOUT PRODUCTSAND SERVICES

RFID

WIRELESS WAREHOUSES

PACKAGETRACKING

SUPPLY CHAINMANAGEMENT

EXTRANETS

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COMMUNICATING WITH CUSTOMERS

OVER-THE-SHOULDERSUPPORT

CORPORATE BLOGS

PODCASTING

IN-STORE KIOSKS

HELP LINES

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BENEFITS

Increased competitiveness and better bottom line through areas such as:

reduced human resource, marketing and operational costs improved management decisions based on accurate and timely data better customer service in terms of product information, inventory

management and order processing

Better sales and marketing, through use of:

cell phones wireless Personal Digital Assistants (PDAs) the internet, eg. e-mail and website

Better quality management and operational efficiencies by using:

industry-specific software robotics or automated machinery other forms of technology to increase productivity

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GROWTH

Running communications over a single standards-driven network helpspeople work together more effectively.

Once cost savings are achieved, organizations typically realize that they can

move toward more complex and sophisticated communications goals.

With tools for e-mail, instant messaging and conferencing now unified, theemployees have more communication options at their fingertips most of thetime.

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SURVEY AT IBM

IBM has achieved cost savings through the consolidation of IT and the empowermentof remote workers.

Audio conferencing has the potential to drive down conferencing costs by as much as35 percent.

IBM employees save time with integrated message tools, collaborate more freely andmove their equipment more easily benefits not possible with conventional systems.

Activity Feature Savings per user, per week

Messaging Voicemail mailbox and

unified messaging

One hour (time spent accessing messages for

approximately 10 minutes per day of use)Conferencing IBM Rendezvous Thirty minutes (time spent scheduling

approximately 10 conference calls per week)

Mobility E-mail, corporate directorywith IBM mobile phones

One hour (time spent accessing messages andinformation)

Softphones Click-to-call Eight minutes (time spent dialing eight internal

and external calls per day)

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Thus Technology plays a vital role inBusiness Communication