Google Apps: The Benefits of Going Google

Grove Enterprise Solutions

ABOUT GROVE GROUP

WHY CLOUD?

GOOGLE ENTERPRISE SOLUTIONS

Presentation Agenda

Grove Group

Changing Face of Business

Grove African Clients

Google Enterprise Solutions

Work in the Future, Today

Work in the Future, Today

Better together Anywhere you go

Always up to date Powered by the web

Some Trivia

• How much video is uploaded to YouTube every minute?o 72 hours of new video every minute

• How large is Google's "Caffeine" search index?o 100 million gigabytes, or 100 petabytes

• How many active Gmail users does Google serve?o 350 million active users

• How long does it take Google to respond to a search query?o on average, 250 milliseconds

• What was Google's uptime on Apps Enterprise last year?o 99.9989%

Google Apps Success StoriesProcesses

Google Apps Enterprise •40,000,000 businesses

•400,000,000 million end-users•5,000 new business every day

Google Apps Enterprise

What is Google Apps Enterprise?

• True Enterprise-ready, Cloud Solution

• Communications and Collaboration Suite

• Any device, anywhere, anytime

Productivity for today's global teams

Gmail Huge inbox with search: keep and find everything.

Calendar Make sharing calendars and schedules easy.

Talk Business-class IM and videochat as easy as email.

Docs Make real-time collaborating as easy as creating.

Sites Allow users to create and manage their own sites.

Videos Unlock the power of video in your organization.

Groups Let users easily create, work, succeed in teams.

Security Security, discovery and compliance solutions.

Google Apps in 2007 *

SLA: 99% Uptime

Google Apps in 2012 *

SLA: 99.9% Uptime + no planned downtime

Support: Phone & email 24/7/365, in English, globally. Other languages supported in local business hours: French, Italian, German, Spanish, Portuguese, Dutch and Japanese

Security: Robust, enterprise-level security at all four levels: data center; administration; device; and user

* Note: Specifically, January 2007 vs. January 2012

Support: Email only, English only: 9am-6pm PT US Time

Security: Strong at the data center and administration levels

2007 vs 2012

US $50 per user/per year US $50 per user/per year

Compelling value of Google Apps ... todayDelivered through the browserNo client software, Internet as a platform

Scalable, secure, global, sharedLeverage massive shared computing capacity (meaningno more or fewer servers, storage, networking equipment, backup & disaster recovery - Google manages them) 

Subscription modelPay only for what you use (monthly or annually)

Access from any Internet enabled deviceMobile devices increasing productivity anywhere

Constant innovation & no upgrades requiredAlways on the latest release; incremental enhancements weekly

Multi-lingual translationReal-time enablement for global collaboration

Reduce operating costs up to 10%. Reduce IT costs up to 35%Increase revenues up to 10%. Increase productivity up to

50%

Tools for Working in the Future

Even More...

Benefits of Google Apps

• Dozens of critical security features

• Your data belongs to you

• 24x7x365.25 Access - that’s right: no rest, even on leap years

• Your data is always backed up

Security & Privacy first

Benefits of Google Apps

Stay connected from anywhere

• Your work is automatically saved in the cloud

• You’ll have access to work securely, no matter where you are in the world and what device you're on

• Every employee and everyone you work with can be productive

Benefits of Google Apps

Work better together

• Collaborate effortlessly across teams, companies and locations

• Share and edit many types of files – docs, spreadsheets, presentations and more – in real time

Benefits of Google Apps

Get stuff done faster

• Streamline everyday tasks like invoicing, budgeting, scheduling and more

• Familiar tools that millions already use

• Search and Share information quickly and easily

• Access from any device, anywhere, anytime

Benefits of Google Apps

Invisible IT that just works

• Spend less time managing your IT infrastructure

• Always have access to the latest software, including the newest features and security updates

• No need to buy or maintain servers and everything can be managed from a single interface

Google Search Appliance

Challenge: Employees are overwhelmed by information

• Do we have any reports on market size?

• Who is working on the G+ project?

• What interest rate products do I have?

• What macro-economic research do we have?

• Has my boss written anything on this?

• What important things should I know?

?

Work in the Future, Today.

Can search 220 file types

Can search billions of documents

Can index documents management systems and

databases

Improves search relevance over time

Expected Google search features: auto-complete, spelling correction etc.

GSA can increase efficiency and improve productivityin your call centers

Sprint Call Centre

A perfect example is Sprint/Nextel:

1. They were able to index all data repositories to help deliver relevant results to help their reps close tickets faster and more efficiently.

2. Finding the exact info they are looking for in a matter of seconds

20%Reduced avg Call Centre Call Time 20%

Sprint Call Centre

Increases Customer Satisfaction

Reduced agent training costsImplementing the Google Search Appliance can substantially reduce these costs – by up to 25% per representative.

For a company that hires 200 call center representatives per year, this can translate into R1,500,000 in annual savings.

Furthermore...

How? Increasing first call resolutionBy making search relevant it pinpoints information on the first call

Which ultimately

Reuters

*

• Reuters.com receives more than 10 million page views daily, more than 300 million monthly

• Needed a robust search solution to provide users with a compelling experience

• Need to search multiple types of content

Operations in more than 100 countries and over 96,000 employees

Reuters Media updates financial information up to 23,000 times per second

Problem Solution• Chose Google Search Appliance – for its

search relevance and unified results

• Search real-time news, stock quotes, images, and video – in a single search box

• Global - Native language search support in USA, Africa, UK, Japan, China, Italy, and India

Solution

Increased number of search queries by more than 500%

Increased relevance by delivering unified results from diverse sources

“Google gave us the power and flexibility to create our own customized front-end interface. Users have easy access to business information in one place to help them make informed financial decisions faster.” – Leon Shklar, EVP of Technology, Reuters Media

Results

Google Geospatial

Maps Extend the Toolkit for Organising Information

*

EnterpriseSearch

EnterpriseMaps/Earth

Enterprise Apps

• Cloud-based• Location-based

search• Location Visualisation

Google's Geo Enterprise Business

*

Google provides the Enterprise products for distributing your Geospatial data internally and externally in a familiar environment

25k+ Paying Geo Enterprise Customers

Google Maps API Premier

Google Earth ProGoogle Earth

EnterpriseGoogle Earth

Builder

Web mapping and business intelligence

applications

Google Earth desktop software

On-premise software for creating private

earth globes

Cloud platform for private Google Earth

globes and maps

Maps power location-intelligent decisions

*

Clear Channel Outdoor's application displays advertising opportunities on the map

Q&A