the australian future of aged care summit - akolade the... · the australian future of aged care...

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Key Speakers:

The Australian

Future of Aged Care Summit30th August - 1st September 2016 | Sheraton on the Park, Sydney

Navigating reform and taking a future focus in service delivery

Professor Martin GreenChief Executive Officer

Care England, UK

Dr Susan KochFormer Director

Royal District Nursing Service (RDNS)

Former ChairMinisterial Dementia

Advisory Group

Ed HardingDirector

Health PolicyPartnership, UK

Gary BarnierChief Executive Officer

Opal Aged CareMember

Aged Care Sector Committee, Department of Social Services

Cameron O'ReillyChief Executive

Aged Care Guild

Paul OstrowskiChief Executive Officer

Care Connect

Professor Richard OsborneChair of Public Health

Deakin Universityand Senior Consultant

World Health Organisation (WHO)

Ray GlickmanChief Executive Officer

Amana Living

Elizabeth DrozdChief Executive Officer

Australian Multicultural Community Services

Catherine DaleyChief Executive Officer

Integrated Living Australia

Stelvio VidoChief Executive Officer

Spectrum Migrant Resource Centre

Professor Matthew ParsonsBoard Member

Waikato District Health Board (NZ)

T | 61 2 9247 6000 F | 61 2 9247 6333 E | [email protected] W | akolade.com.au Produced by: 1

Over 30+ Speakers! View full speaker line-up inside Silver Sponsor:

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• Gain insights on all key upcoming aged care reforms in 2017 and beyond• Embed innovative resourcing strategies to prepare for growth and scalability• Implement cutting edge technology to support CDC administrative requirements• Leverage future consumer centred service design and delivery models• Utilise latest assistive technologies to strengthen your service delivery• Adopt tools to strengthen and embed quality across your organisation• Effectively integrate your home care and CDC packages


The Australian Future of Aged Care Summit

KEY SPEAKERS:

Professor Martin GreenChief Executive Officer

Care England, UK

Paul OstrowskiChief Executive Officer

Care Connect

Professor Richard OsborneSenior Consultant

World Health Organisation

Ed HardingDirector

Health PolicyPartnership, UK

Ray GlickmanChief Executive Officer

Amana Living

Dr Susan KochFormer Director

Royal District Nursing Service (RDNS)

Former ChairMinisterial Dementia

Advisory Group

Elizabeth DrozdChief Executive Officer

Australian Multicultural Community Services


Aged Care Guild

Catherine DaleyChief Executive Officer

Integrated Living Australia

Ralph WarburtonChief Financial OfficerCatholic Healthcare

Gorm KirschManaging Director

Home Nursing Group

Peter ScuttExecutive Director

Better Caring

Karen JordanGeneral Manager -

Community Services Montefiore Home

Dina RanieriDirector

Co.As.It. Community Services Inc

Professor Lynn ChenowethDirector, Dementia Collaborative

Research CentresProfessor of Nursing

Centre for Health Brain Ageing

Petra WestphalNational Manager -

HomecareArcare Aged Care

Gavin HudsonQueensland State Manager

KinCare

Walter de RuyterService Manager

Uniting

Dawn YatesExecutive Officer

Seniors Recreation Council of WA

Irene SteinOperations Manager -

HomecareSummitCare

Ellis BlaikieSenior Policy Adviser

Combined Pensioners and Superannuants Association

Professor Matthew ParsonsBoard Member

Waikato District Health Board (NZ)

Andrea MorelloHealth Services Manager, Flinders Human Behaviour and Health Research Unit

Flinders University

Dr Joanne CurryAdjunct Associate ProfessorWestern Sydney University

Ingrid BurkettAssociate Director Co-Design

& Systems ChangeThe Australian Centre for Social Innovation

Stelvio VidoChief Executive Officer

Spectrum Migrant Resource Centre

Carole BainGeneral Manager - Country

ServicesSilver Chain Group

Samantha EdmondsManager - Ageing and Aged

Care ProjectsSilver Rainbow - National

LGBTI Health Alliance

Jess JohnsonCompliance Manager

MDF Group

Dr Rachel WintertonResearch Fellow

La Trobe University

Gary BarnierChief Executive Officer

Opal Aged CareMember

Aged Care Sector Committee, Department of Social Services

Professor Jeffrey SoarChair Human Centred Technology

School of Management and Enterprise, University of

Southern Queensland

A very interesting and entertaining conference.– Maxine Scicluna, ACT Health

To ensure a timely, relevant event program with strong coverage of the most pressing concerns relating to the sector, this inaugural summit is being steered by the following expert stakeholders in aged care:

LETTER FROM THE CHAIR:



!

Very informative session which allowed me to gauge the sectors position on recent legislative changes.— Sheliah Cummins, Care Options

TESTIMONIALS:

ADVISORY PANELS:

Dear Colleague,

As the National Aged Care Reform continues into 2017, major transitions are in process for the aged care sector. It is clear that the reform calls for a period of reinvention and innovation in business models and service provision. As the reforms put choice into the hands of consumers, the sector must undergo structural and technological transformation which will allow access, choice, diversity of services and differentiation. Technological architecture will be a critical factor in driving improved efficiency, productivity and the quality of care delivery.

Akolade’s Australian Future of Aged Care Summit 2016 will shine a spotlight on upcoming policy shifts as well as structural and implementation challenges for aged care providers. Beyond these pressing regulatory and market shifts, this summit will also provide timely insights into innovations in aged care design and delivery, future-focused service offerings, and the latest developments in digital and assistive technologies.

Sector leaders and early adopters will offer keen insights into how technology and innovative services have enhanced person centred care models.

We invite you to join us for three days of insightful and timely discussions on the future of Australian aged care.

Kind regards,

Catherine DaleyChief Executive OfficerIntegrated Living Australia

Chair, Opening Plenary

Lee ThomasFederal Secretary

Australian Nursing and Midwifery Foundation

Professor Elizabeth BeattieDirector - Dementia

Collaborative Research CentreQueensland University of

Technology


Aged Care Guild

Andrea MorelloHealth Services Manager, Flinders Human Behaviour and Health Research Unit

Flinders University

Dina RanieriDirector

Co.As.It. Community Services Inc

Professor Julie BylesDirector Research Centre for

Generational Health and Ageing Faculty of HealthUniversity of Newcastle

Samantha EdmondsManager - Ageing and Aged

Care ProjectsSilver Rainbow - National

LGBTI Health Alliance

9:10 OPENING MINISTERIAL ADDRESS Building a consumer directed care system for older Australians: Developments to date and the next phases in national aged care reform

9:30 National aged care reform and the future of aged care

• Examining trends in aged care and indicators for the national reform • Transitioning to a consumer directed system - policy drivers for change • Implications of 2017 regulatory reform for business models and service provision Gary Barnier, Chief Executive Officer, Opal Aged Care, Member, Aged Care Sector Committee, Department of Social Services

10:00 Adapting to a changing funding and policy environment

• Exploring why more services are needed due to demographic change • Outlining the importance of having a long term plan for governments across the globe • The solutions lie with providers, not with Commissioners or Governments

Professor Martin Green, Chief Executive Officer, Care England, UK

CONFERENCE DAY ONE | TUESDAY, 30th AUGUST 2016

CONSUMER DIRECTED AGED CARE REFORM OVERVIEW I 9:10am to 11:00am



10:30 PANEL DISCUSSION Surviving the transition towards consumer directed care

• Secrets to adapting successfully to the reform towards a CDC centric aged care system • Thriving in the change to a market based environment through efficiency, scale or consolidation • Exploring key challenges and opportunities in this changing aged care funding environment

Moderator: Catherine Daley, Chief Executive Officer, Integrated Living Australia Panellists: Gorm Kirsch, Proprietor & Managing Director, Home Nursing Group Cameron O'Reilly, Chief Executive, Aged Care Guild Petra Westphal, National Manager – Homecare, Arcare Aged Care

8:00 Registration opens 9:00 Opening remarks from the Chair Catherine Daley, Chief Executive Officer, Integrated Living Australia

I enjoyed the interaction and the ability to work with others in the sector from across the country. Good learning experience.— Sheliah Cummins, Care Options

11:40 Cutting the administrative burden of aged care case management using paperless technologies

• Maximising operational efficiency through transitioning to a paperless case management system • Managing the cost and administrative burden in itself of this kind of major organisational change • Exploring case examples of successful shifts towards electronic systems Karen Jordan, General Manager - Community Services, Montefiore Home

12:10 Maximising workforce efficiency by using innovative technology platforms

• New models for home support and care – connecting consumers and carers • Empowering both consumers and carers through innovation • Differentiating your organisation through technology use in service practice • Engaging the consumer about innovative home support packages Peter Scutt, Executive Director, Better Caring

11:40 Leading organisational transformation towards person centred care

• Understanding contemporary consumer expectations in a changing policy environment • Rebranding and re-positioning the organisation’s modern day approach to social justice • Empowering front line managers, care workers and the organisation at large to deliver a consumer directed service model Dina Ranieri, Director, Co.As.It. Community Services Inc

12:10 Developing a market-driven approach in the context of aged care reforms

• Refocusing the organisation on market-driven fundamentals • Identifying the key service and product components • Understanding underlying cost structures and establishing market pricing Ray Glickman, Chief Executive Officer, Amana Living

Please choose from Stream A or Stream B to enhance your conference experience I 11:40am to 3:10pm

STREAM A:ORGANISATIONAL ADAPTATION TO CDC

STREAM B:TECHNOLOGY SUPPORTING THE CDC TRANSITION

Chair:Irene Stein, Operations Manager – Homecare,SummitCare

Chair:Professor Matthew Parsons, Board Member, Waikato District Health Board (NZ)

12:40 Luncheon

11:10 Morning tea

1:40 Responding to digital disruption in the emerging CDC market

• Addressing the increase in sophistication of service delivery • Discussing the future of CDC: Is it an ‘Uber’ opportunity for professionals? • How will aged care providers adapt, survive and prosper Walter de Ruyter, Service Manager, Uniting

2:10 Managing and responding to challenges posed by rural population ageing

• Key challenges of introducing CDC in rural and regional communities • Accounting for choice and diversity among rural and regional populations • Examining the social aspects of ageing in rural areas and facilitating healthy ageing Dr Rachel Winterton, Research Fellow, La Trobe University

2:40 Ensuring systems integration between management of different packages

• Integrating HCP and CHSP package delivery into care planning • Implementing best practice processes and systems to enable systems integration • Managing workforce allocations between multiple packages effectively, minimising confusion Catherine Daley, Chief Executive Officer, Integrated Living Australia

1:40 Delivering support, opportunity, access and equity to CALD ageing communities

• Pros and cons of the current aged care reform: A multicultural perspective • Providing flexible community aged care to overcome service barriers • Improving independence and support for CALD communities Elizabeth Drozd, Chief Executive Officer, Australian Multicultural Community Services

2:10 When the government comes knocking: Ensuring preparedness to return unspent package funds

• Employing best practice budgetary management to ensure funds are allocated accurately • Buffering against additional costs through service pricing • Understanding how unspent package funds will be refunded, processes and key dates to be mindful of Petra Westphal, National Manager – Homecare, Arcare Aged Care

2:40 Ensuring a smooth transition towards consumer directed care in rural and regional communities

• Key challenges of introducing CDC in rural and regional communities • Handling assessment and case management in a small pool of care providers • Making sure that culturally and linguistically diverse community members don’t slip through the gaps Carole Bain, General Manager - Country Services, Silver Chain Group

3:40 PANEL DISCUSSION Marketing your services in an increasingly market driven aged care environment • Responding effectively to consumer needs and demands • Maintaining strong, trusting consumer relationships • Leveraging the business and care quality improvement benefits of making the move towards a customer service focus in aged care Moderator: Catherine Daley, Chief Executive Officer, Integrated Living Australia

Panellists: Gavin Hudson, Queensland State Manager, Kincare Professor Matthew Parsons, Board Member, Waikato District Health Board (NZ) Walter de Ruyter, Service Manager, Uniting

4:20 Consumer perspectives on the shift to a more empowered aged care model

• Understanding the power of putting ownership and control of care into an older persons’ hands • Affording people dignity, respect and compassion through personalised, coordinated support and treatment Ellis Blaikie, Senior Policy Adviser, Combined Pensioners and Superannuants Association

4:50 Reflecting upon the New Zealand experience: Applying lessons learnt to the CHSP transition • Managing the shift to needs based care fee structures • Demonstrating continuous improvement in wellness and reablement • Understanding restorative support in preparing a request for proposal (RFP’s) Professor Matthew Parsons, Board Member, Waikato District Health Board (NZ)

Akolade is pleased to offer a select number of scholarships for consumers and family members who would ordinarily be unable to attend this event. To apply, please contact [email protected]



3:10 Afternoon tea

CLOSING PLENARY I 3:40pm to 5:30pm

5:30 Closing remarks and end of conference day one

5:40 Networking drinks reception

CLOSING NETWORKING AND DRINKS RECEPTION

8:00 Registration opens

9:00 INTERNATIONAL KEYNOTE ADDRESS The global state of play in person-centred care

• Examining key findings of the UK Health Foundation and Health Policy partnership International Environment scan in person-centred care • Progress to date in implementing the principles of person-centred care worldwide • Building a global picture of key contributors involved in person-centred care Ed Harding, Director, Health Policy Partnership, UK (Live webcast)

9:40 Health literacy: An emerging patient centred philosophy in aged care

• Examining the role of health literacy as a paradigm in transforming aged care towards a stronger focus on consumer needs • Taking an overview of the Ophelia principles and their power in improving care outcomes • Practical examples of health literacy implementation Professor Richard Osborne, Senior Consultant, World Health Organisation

10:10 In a pure CDC world, is there a future for the brokerage model?

• Perspectives on what choice means for its customers • How this existential moment has led Care Connect to rethink who its customers are and helped engage its workforce • How will the Case Management profession evolve • How we could use digital technologies to facilitate choice and best practice. • What the future market will look like

Paul Ostrowski, Chief Executive Officer, Care Connect 10:40 Building collaborative partnerships for best practice service delivery

• Taking a networked approach to care delivery – working together to take a holistic view of the needs of the client • Brokering successful lasting partnerships and managing challenges in collaboration • Comparing success stories of coordinated cooperative partnerships for best practice service delivery

Andrea Morello, Health Services Manager, Flinders Human Behaviour and Health Research Unit, Flinders University

CONFERENCE DAY TWO | WEDNESDAY, 31st AUGUST 2016

THE FUTURE OF CONSUMER CENTRED AGED CARE SERVICE DESIGN AND DELIVERY I 9:10am to 11:00am



8:50 Opening remarks from the Chair Ray Glickman, Chief Executive Officer, Amana Living

11:40 E-health and digital health transformation in aged care

• Achieving improved health outcomes in aged care through digital technologies • Moving from innovative pilots to practical delivery and scalability • Tracking key improvement targets: cost, quality and accessibility • Enabling inclusion for CALD Stelvio Vido, Chief Executive Officer, Spectrum Migrant Resource Centre

12:10 Smart Ageing and Independent Living (SAIL)

• The development and deployment of assistive and medical technologies • Interdisciplinary approaches to drive smart technologies • Implications for quality of life and healthcare for users • The business case for assistive technologies Professor Jeffrey Soar, Chair Human Centred Technology, School of Management and Enterprise, University of Southern Queensland

Please choose from Stream A or Stream B to enhance your conference experience I 11:40am to 3:10pm

STREAM A:ASSISTIVE TECHNOLOGY IN AGED CARE

STREAM B: IMPROVING QUALITY IN AGED CARE

11:10 Morning tea

12:40 Luncheon

11:40 Taking a quality based approach to aged care in Australia

• Trends and innovation in ageing and aged care • Quantifying quality: evidence based care and quality indicators of care • Examining best practice care governance models in aged care settings Ingrid Burkett, Associate Director Co-Design+Systems Change, The Australian Centre for Social Innovation

12:10 The consumer centric future of dementia care

• Statistics on the current and future impact of dementia in Australia • Exploring forward leading approaches to dementia care • Strengths and challenges in providing best practice dementia care in an increasingly consumer directed care environment Dr Susan Koch, Former Director, Royal District Nursing Service (RDNS), and Former Chair, Ministerial Dementia Advisory Group

1:40 Social connectedness enhancing technology in aged care • Exploring the role of social connection in improving health outcomes in aged care • Communication technologies assisting older Australians to overcome isolation and loneliness • Evaluating impacts of smart technologies on social connectedness Gorm Kirsch, Proprietor & Managing Director, Home Nursing Group

1:40 Changes in care models and the implications for care workers • The impact of emerging models of care on the aged care workforce • Delivering quality assessments and care to people with diverse care needs • Collaboration and advocacy with multiple stakeholders • Providing psycho social support Professor Lynn Chenoweth, Director, Dementia Collaborative Research Centres, and Professor of Nursing, Centre for Health Brain Ageing



2:10 How a structured system will reduce operational risks and maintenance • Managing opportunities to reduce costs and improve service • Exploring how to establish a structured maintenance process to ensure regulatory compliance • Providing a fit for purpose living environment Jess Johnson, Compliance Manager, MDF Group

2:40 Ensuring strong case management from My Aged Care across the chain of service delivery • Planning service delivery along the entire patient journey • Ensuring continuity of care moving from one provider to another and avoiding unnecessary duplication administration • Managing difficult and unexpected service trajectories such as hospital discharge and health crises Dr Joanne Curry, Adjunct Associate Professor, Western Sydney University

2:10 CASE STUDY Successes of Silver Rainbow’s LGBTI aged care training and accreditation program • Exploring progress to date in creating safer and more supportive care environments for LGBTI clients • LGBTI training and Rainbow Tick accreditation programs • Creating differentiated standards for LGBTI friendly care organisations at a My Aged Care level Samantha Edmonds, Manager, Ageing and Aged Care Projects, Silver Rainbow, National LGBTI Health Alliance

2:40 Bringing a spirit of fun to senior life through LiveLighter Aged Care Games • Why do we need to explore and embed physical and social interaction programs within the aged care service delivery • An overview of the history of the LiveLighter Aged Care Games and the outcomes thus far • Opportunities for expanding on recreation programs like this with an aged care market increasingly focused on home based care Dawn Yates, Executive Officer, Seniors Recreation Council of WA

4:20 Roundtable and Summit Communique Session Closing the gaps of Australia’s approach to consumer directed care

This interactive round table session will engage all delegates to share their learnings across the two days of discussions. Findings of this session will be summarised into a summit communique, bringing together the key outcomes. Take part, share your take home lessons from the conference and have your say on the future of aged care in Australia.

4:50 Close of day two and end of the conference

CLOSING PLENARY I 3:40pm to 4:50pm 3:40 FOCUS SESSION Overcoming financial volatility in the move towards CDC • Managing volatility and uncertainty of client supply in a market environment where the consumer decide • Diversifying aged care portfolios where possible to foster financial stability • Examining successful strategies to reduce financial uncertainty in a changing sector Ralph Warburton, Chief Financial Officer, Catholic Healthcare Services

With the number of people over 65 set to double by 2040 there is an urgent need to extend the access, availability and reach of aged care services to meet new demand. Equally as national policy reform focuses on consumer directed care the sector must implement organisational and cultural change and service innovation to meet the changing demands.

In this workshop delegates will: • Develop key strategies to re-design thinking and embed innovation within organisational culture• Addressing the emerging trends and expectations in ageing and aged care • Consider how to innovate services provision and future planning as your organisation adapts to changing sector policy and regulatory contexts• Discuss the strategies for working amidst sector flux to redefine success through learning what could lead to better outcomes• Learn how to developing reflective practice, build innovation capacity and embed innovation capability

Drawn from a well-received program delivered for a number of years by Flinders Human Behaviour and Health Research Unit, this interactive workshop provides opportunities for supported practice and skill development in motivational interviewing and techniques to empower aged care consumers. The session will run through practical tools that you can use to engage and partner with your clients to set goals, develop a consumer directed care plan and support lifestyle behaviour changes.

In this workshop delegates will: • Build confidence in communication skills• Learn strategies for improved engagement and communication with clients, families and peers• Practice motivational strategies to support clients to engage in goal setting and behaviour change• Take part in a supported opportunity to develop a client centred care plan that is responsive to cultural requirements• Develop a better understanding of how to motivate clients to achieve their goals, be involved in planned reviews and make changes to plans to accommodate their best possible care outcomes

Goal setting strategies for consumer directed care The future of ageing and how to design for continuous innovation

POST CONFERENCE WORKSHOPS DAY THREE | THURSDAY, 1st SEPTEMBER 2016Workshop A | 9:00am – 12:00pm Workshop B | 1:00pm - 4:00pm

Facilitator: Andrea MorelloHealth Services Manager, Flinders Human Behaviour and Health Research UnitFlinders University

Facilitator: Ingrid BurkettAssociate Director Co-Design & Systems ChangeThe Australian Centre for Social Innovation

3:10 Afternoon tea

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30th August - 1st September 2016 Sheraton on the Park, Sydney161 Elizabeth Street,Sydney, NSW 2000 Australia

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IMPORTANT NOTICE: Attendance will only be permitted upon receipt of full payment. Please note that the programme and speakers are subject to change without notice. If the venue changes, youwill be notified. Akolade will not be responsible for any event re-scheduled or cancelled.CANCELLATION POLICY: Should you be unable to attend, a substitute delegate is always welcome at no extra charge. Akolade regrets that no cancellations will be refunded, conference documents,however, will be sent to the delegates. For an event cancelled by Akolade, registration fees are fully refundable. Akolade will not be responsible for any event alterations, re-schedules, or cancellations.PRIVACY POLICY: Please note that a portion of the data for this mailing was supplied by third party sources. If you would no longer like to receive promotional mail from Akolade, please opt-out byconfirming in writing and forwarding your letter to [email protected]. Please note all opt-out requests will be processed within 30 business days from the date of receipt.

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the australian future of aged care summit - akolade the... · the australian future of aged care...

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