Change Management In Government

Best practices in leading change and managing transitions

EARLY BIRD OFFER SAVE $550

29 - 30 April 2014 Sir Stamford Circular Quay

SYDNEY

1 - 2 May 2014 Novotel

CANBERRA

6 - 7 May 2014 Stamford Plaza

MELBOURNE

8 - 9 May 2014 Stamford Plaza

BRISBANE

27 - 28 May 2014 Adina Apartment Hotel

PERTH

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Akolade’s change management in Government course aims to equip participants with a range of tools, techniques and competencies in order to overcome resistance to initiate and sustain a structured and controlled transition process. It aims to promote an understanding of the key requirements for the successful management of change within a Government agency.

The course aims to:• Educate participants to understand change and what drives it in Government• Show how to identify strategies for accepting and implementing change by observing, creating and reflecting• Identify problems and develop techniques to overcome resistance• Understand the role of various change agents• Use evidence to build a strong case for change and communicate this case effectively• Formulate and implement action plans to successfully manage the change process.• Work within an environment that has detailed operating procedures and policies

COURSE FACILITATOR

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Brad RilattSenior Consultant, Academy Global

Brad has more than 20 years experience working in 15 countries as an organisational designer, certified master trainer, certified professional

facilitator and executive coach. He has contributed to the success of many change strategies and initiatives in Government, commercial and not-for-profit enterprises. In Australia Brad has worked with clients in Federal, State and Local government.

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COURSE OVERVIEW ABOUT YOUR COURSE LEADER

Change is an inherent characteristic of any organisation; all organisations must undergo change at some point to remain relevant. Most government organisations are set up to promote stability, routine and predictability. Yet, their operating contexts are subject to continual pressures for change. It is essential to understand the issue of change management and implement it with least disruption and difficulty. Managing successful change is a blend of process, planning and execution. The people element within the Government is an important aspect, which needs particular consideration. The course is built around an understanding of the constraints that many public sector managers work under, and how these constraints affect the change process. The scope of this guideline is best practice in change management from the development of the concept for the project to the realisations of the project’s benefits.The guideline describes the change management process as involving:• Clarification of the roles of senior management in change• Identifying what is required to manage the change associated with a project• Instituting change accountability, performance and rewards• Planning stakeholder engagement, change leadership and communication• Relating and applying the dimensions of the ADKAR Prosci model for understanding change• Understanding the importance of resiliency and flexibility in the context of change

TRAINER PROFILES

Brad RilattBrad has more than 25 years global experience developing leadership and management capabilities across commercial and public sector organisations. His expertise is in the fields of organisational design, change leadership, community & corporate dialogue,

group facilitation, corporate training design & delivery, executive & team coaching and project leadership.

Brad has completed assignments in Australia, USA, Singapore, China, Thailand, Malaysia, Indonesia, Taiwan (RPC), Korea, Vietnam, the Philippines, and the UAE. His clients include Shell, DHL, IBM, Caterpillar, Accenture, AMP, Westpac, ANZ, Health Insurance Commission, AAPT, Australian Broadcasting Corporation, Suncorp, Cochlear, Colgate-Palmolive, Xstrata Coal and Boeing Hawker de Havilland.

Prior to establishing his consulting practice over 15 years ago, Brad held senior management roles in the CSIRO, the NSW coal industry and the NSW Treasury.

Brad has qualifications in Business Management and Quality Management. He is Associate Fellow of the Australian Institute of Management (AFAIM), Member of the International Association of Facilitators (MIAF) – being certified as a Professional Facilitator (CPF) and Member of the International Coach Federation (MICF).

Brad is Director (People and Performance) at Social Enterprise Commitment and Adjunct Professor in the MBA (Social Enterprises) at Woosong University, Korea.

WHO SHOULD ATTEND

The following will find this course of significant value:

• Change Managers

• Change Analysts

• Project Managers

• Frontline Managers

• Supervisors

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• Change Support Officers

• Chief Executive Officers

• Managing Directors

• General Managers

• Division Heads

Director – Aged Care Complaints Branch, Department of Health and Aging

Brad gave practical, relevant and usable methods, models and tips on change management in an engaging manner throughout the two days of the masterclass

Testimonials

Director Change Management and Communication, Australian Taxation Office

Great course. Good to have access to best practice change management models and concepts. Well delivered, well paced

Directorate Projects Coordinator, Gold Coast City Council

Brad was an exceptional presenter. He is fluid in delivery, adaptable and shares a wealth of valuable information

General Manager, Biosecurity Queensland Fantastic, got to the heart of what change is about

COURSE OUTLINE

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PROGRAMME DAY ONESession 1: Understanding Change and Culture Understanding change and its various sources involves adopting new mindsets, new practices and new behaviours. This section covers key concepts in the context of change. • Introducing the change leadership and transition management roadmap • Understanding the new science of leading change • Introducing the 4 foundations for creating and sustaining a high- performance culture • Understanding why change is important – vital for superior execution and innovation • Preparing for change – examining internal and external contributors

Session 2: Elements of Change and LeadershipWhilst undergoing change, leaders and managers must be aware of the implications of the change process and prepare for both disciplined implementation and the unexpected. This section covers the types of change and the factors common to successful change management. • Different types of change • Impacts on culture, technology, organisational processes and roles • Aligning 5 factors (planning, defined governance, leadership, informed stakeholders and workforce) depending on the complexity of the change

Session 3: Influencing Change in Behaviour and PerformanceGood planning is critical to successful change. It allows the organisation to take stock of their current position and detail precisely how the change objectives will be met. • Recognise phases of change • Answering the question – what will people be doing differently after the change? • Understanding how to both motivate and enable change in behaviour in your people • Set a clear vision in alignment to the organisations’ mission and vision • Document the case for change • Examine mechanisms to support change and apply them effectively (communication, awareness, leadership, learning, benefit realisation) • Identify causes for resistance and methods to minimise these

Session 4: The Governance of ChangeStrong governance and associated reporting arrangements need to be established to drive and monitor change. This section covers how to adopt a governance structure suitable to specific context and goals while providing the necessary project oversight, problem-solving and decision-making capability. • Steering committee • Change sponsor • Change agent • Work stream owners • Problem-solving and decision-making competencies

PROGRAMME DAY TWOSession 5: Innovation and Problem-Solving during ChangeFundamentally it is people who make change happen. Nothing moves forward without engaged, motivated and enabled stakeholders. This topic area shows how approaching change in an open and consultative manner assists in effective implementation. • Communication context • Understanding the audience through stakeholder analysis • Channels to communicate change messages throughout your organisation and stakeholders • Develop techniques to assist change recipients during transition • Implement strategies to foster flexibility • Establish key stakeholder workout groups

Session 6: Dialogue and Accountability are Key Performance Drivers for Change Change demands leadership, leadership drives culture and leadership is influence. This sections covers: • How to identify and leverage moments of disproportionate influence to secure your change goals. • How to facilitate effective dialogue amongst change teams and change sponsors. • How to close the performance and expectation gaps that commonly impede change project results and outcomes

Session 7: Developing and Implementing Change and Transition Management PlansIt is essential to identify the stakeholders in a change initiative and their respective needs, expectations and requirements. This topic area covers how a change team can engage with stakeholder groups through a variety of powerful and effective tools. • Change readiness assessment • Organisational and stakeholder needs assessment (primary, secondary and tertiary) • Organisational effectiveness profiling – focus for action • Meeting design and facilitation – group process and contemporary documentation methods • Transition management feedback teams • Future resource roles, skills, competencies and needs • Performance management, individual development plans, training and education • Change project launch and closure

Session 8: Job and Process Redesign for an Aligned WorkforceIt is essential to identify the human capital impacts of a change efforts on the workplace. This topic area covers how an organisation must support post-change needs of its workforce. • New processes and enabling technologies • Job redesign and role/skills assessment • Preparing for the next innovation and the ‘change on the horizon’

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2 Day Masterclass

BRISBANE8 - 9 May 2014Stamford PlazaMargaret StPh: +61 7 3221 1999

CANBERRA1 – 2 May 2014Novotel Canberra65 Northbourne Ave. ACTPh: +61 2 6245 5000

PERTH27 – 28 May 2014Adina Apartment Hotel33 Mounts Bay RoadPh: +61 8 9217 8000

MELBOURNE6 – 7 May 2014Stamford Plaza111 Little Collins StreetPh: +61 3 9659 1000

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SYDNEY29 - 30 April 2014Sir Stamford at Circular Quay93 Macquarie St.Ph: +61 2 9252 4600

PS 14 by Special News Mar 2014 28 Mar 2014 18 Apr 2014

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