The 90 Day Challenge

Agile on a Corporate Scale

Agile/Lean adoption journey

Standard Variable Rate

Current Product

35

90

90 Days Deliver fast Business

value Empowermen

t Eliminate

waste

Regular reflection

See the whole Celebrate

success Regular

comms

“Retain more customers at product transfer time through improving customer experience, whilst reducing the resource needed to service them.”

Execution-Only Process

Advised

“It went without a hitch”“My advisor, Lisa, was excellent”“very slow transaction, hard to contact and a feeling that I am not important”“Smoothly however the wait between booking & actually speaking to the adviser was longer than I would like in future”

Execution-Only

“Very smooth”“Very easy and straightforward process”“It was smooth but the security emailing etc was a bit clunky…”“There were far more issues and complications than I had expected. I had to keep phoning and asking for emails to be re-sent”

Advised

Execution-Only

Emai

l

Scan

Whi

tebo

ard

MI

Call

Appt

Onl

ine

Fact

Fi

nd

Survey

“Retain more customers at product transfer time through improving customer experience, whilst reducing the resource needed to service them.”

What did we learn? Clear purpose

Fixed time Business

value Empowermen

t Process

review

Visiting business

Resourcing Compliance Priority Future

demand

@IvanaTerrorBull