the 2012 survey on good local governance oct 29 - 2012 sw… · ncr - aug 22-28 300 household heads...

The 2012 Survey on Good Local Governance

SWS August 20-28, 2012 National Survey

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The 2012 Survey on Good

Local Governance SWS August 20-28, 2012 National Survey

29 October 2012

Crowne Plaza Hotel, Ortigas Avenue

Quezon City

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Survey on Good Local Governance SWS August 20-28, 2012 Survey

The 2012 Survey

on Good Local Governance

Survey Background

Fieldwork Sample Error Dates Sizes Margins

PHILIPPINES : Aug 20-28 1,500 household heads ±2.5%

NCR - Aug 22-28 300 household heads ±5.7%

No./Cen. Luzon - Aug 21-28 300 household heads ±5.7%

South Luzon - Aug 20-26 300 household heads ±5.7%

Visayas - Aug 21-28 300 household heads ±5.7%

Mindanao - Aug 20-27 300 household heads ±5.7%



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3


2009 and 2011 Surveys on Good

Local Governance Fieldwork Sample Error Dates Sizes Margins

Sep 2009

PHILIPPINES : Sep 26-29 1,200 household heads ±3%

Metro Manila : Sep 26-28 300 household heads ±4%

Balance Luzon : Sep 26-29 300 household heads ±4%

Visayas : Sep 26-29 300 household heads ±4%

Mindanao : Sep 26-28 300 household heads ±4%

Jun 2011

PHILIPPINES : Jul 21-25 1,500 household heads ±2.5%

Bal. Luzon : Jul 21-25 400 household heads ±5%

Visayas : Jul 21-25 400 household heads ±5%

Mindanao : Jul 21-25 400 household heads ±5%

ARMM : Jul 21-25 300 household heads ±6%

Seal of Good Housekeeping (SGH) (page 1 of 2)

The Seal of Good Housekeeping for LGUs is in line with

the Department of Interior and Local Government’s (DILG)

commitment to elevate transparency, accountability,

participation and performance into an institutionalized

status.

It recognizes LGUs with good performance in four areas:

(1) Good Planning;

(2) Sound Fiscal Management;

(3) Transparency and Accountability; and

(4) Valuing of Performance Information.

LGUs with the Seal of Good Housekeeping will be entitled

to the Performance Challenge Fund.



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Seal of Good Housekeeping (SGH) (page 2 of 2)

LGUs with the Seal of Good Housekeeping:

- Round 1 (as of Jul 15, 2011): 17 Cities

302 Municipalities

- Round 2 (as of Aug 23, 2011): 45 Provinces

43 Cities

456 Municipalities

- Round 3 (as of Dec 23, 2011): 24 Provinces

39 Cities

396 Municipalities

SGH-recipient LGUs in the SWS 2012 Survey of Good

Local Governance:

- 14 out of 36 randomly-selected cities (485 HHs)

- 25 out of 41 randomly-selected municipalities (335 HHs) (Source: http://dilg.gov.ph/ehemplo)

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SWS 2012 Survey of Good Local Governance

Sample Cities/Municipalities (page 1 of 3)

North/Central Luzon

1. Bagac, Bataan*

2. Limay, Bataan*

3. Baguio City, Benguet

4. Buguias, Benguet*

5. City of San Jose Del Monte,

Bulacan

6. Bulacan, Bulacan*

7. Norzagaray, Bulacan*

8. Balagtas, Bulacan*

9. San Miguel, Bulacan*

10. Plaridel, Bulacan

11. Sta. Maria, Ilocos Sur*

12. City of Tarlac, Tarlac*

13. Moncada, Tarlac*

14. Paniqui, Tarlac*

15. Gerona, Tarlac*

South Luzon

1. Legazpi City, Albay*

2. Polangui, Albay*

3. Naga City, Camarines Sur

4. Sipocot, Camarines Sur

5. Sagnay, Camarines Sur

6. San Jose, Camarines Sur*

7. City of Dasmarinas, Cavite*

8. Magallanes, Cavite*

9. Tanza, Cavite*

10. Indang, Cavite*

11. San Pedro, Laguna*

12. Nagcarlan, Laguna*

13. Pagsanjan, Laguna

14. Pila, Laguna

15. Roxas, Palawan*

* Seal of Good Housekeeping Awardees.



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Sample Cities/Municipalities (page 2 of 3)

National Capital Region 1. Quezon City 2. Manila 3. Kalookan City 4. City of Paranaque 5. City of Pasig 6. City of Valenzuela 7. City of Taguig 8. City of Las Pinas 9. City of Makati 10. City of Mandaluyong 11. City of Marikina 12. City of Muntinlupa 13. City of Malabon 14. City of Navotas 15. Pasay City 16. City of Pateros 17. City of San Juan

Visayas

1. Jamindan, Capiz*

2. President Roxas, Capiz

3. Cebu City, Cebu*

4. Lapu-Lapu City, Cebu

5. Alcoy, Cebu

6. Balamban, Cebu*

7. San Remigio, Cebu

8. Tabogon, Cebu

9. Bago City, Negros Occ.*

10. Bacolod City, Negros Occ.*

11. Cadiz City, Negros Occ.*

12. E. B. Magalona, Negros Occ.*

13. Dumaguete City, Negros Or.*

14. City of Bayawan, Negros Or.

15. Jiabong, Western Samar


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sample Cities/Municipalities (page 3 of 3)

Mindanao

1. City of Bayugan, Agusan Del Sur*

2. San Francisco, Agusan Del Sur

3. City of Panabo, Davao (Davao Del

Norte)*

4. City of Tagum, Davao (Davao Del

Norte)*

5. Carmen, Davao (Davao Del Norte)

6. Buldon, Maguindanao

7. Ampatuan, Maguindanao*

8. Cagayan De Oro City, Misamis

Oriental*

Mindanao

9. City of El Salvador, Misamis

Oriental*

10. Jasaan, Misamis Oriental*

11. City of Koronadal, South

Cotabato*

12. General Santos City, South

Cotabato*

13. Tupi, South Cotabato

14. Titay, Zamboanga Sibugay

15. Tungawan, Zamboanga Sibugay


NOTE: The classification of cities (in italics) and municipalities are based on the National

Statistics Office (NSO) Barangay Reference File (CPH – 2000).



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Outline

• Economic Indicators

• Access to Information

• Corruption in Government

• Citizen Participation in governance

• Disaster Preparedness of the City/Municipal Government

• Quality of Transactions with Government

• Quality of Governance

10


CHANGE IN QUALITY OF LIFE IN THE PAST 6 MONTHS,

PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012

Better now than

6 months ago

Same as

before

Worse now than

6 months ago

* % Better Now MINUS % Worse Now, correctly rounded. Blank spaces are Don’t Know and Refused responses.

Q1. Kung ikukumpara ang uri ng inyong kasalukuyang pamumuhay sa nakaraang 6 na buwan, masasabi ba ninyo

na ang inyong uri ng pamumuhay ay… MAS MABUTI KAYSA SA NAKARAANG 6 NA BUWAN; KAPAREHO NG

DATI; o MAS MASAMA NGAYON KAYSA SA NAKARAANG 6 NA BUWAN?

NET*

% of household heads

-23

-14

-32

15

18

13

46

49

42

38

32

45

20 40 60 80

Aug 2012

Jul 2011

Sep 2009



6

11


EXPECTED CHANGE IN QUALITY OF LIFE IN THE NEXT 12

MONTHS, PHILIPPINES: APR 1984 TO MAY 2012 (Adults);

SEP 2009 TO AUG 2012 (Household heads) MARCOS CORY AQUINO RAMOS ESTRADA ARROYO BENIGNO AQUINO III

Q2. In your opinion, what will be the quality of your life in the coming 12 months?

Would you say that it ... (Will be better, Same, Will be worse)

Optimists : "Will be better“ Pessimists: "Will be worse"

% o

f ad

ult

s/h

ou

seh

old

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ad

s

Adults optimists 38%

Adults pessimists 8%

1984 1986 1992 1998 2001 2004 2010 2012

10

30

50

70

HHHs

optimists 37%

HHHs

pessimists 7%

12


EXPECTED CHANGE IN THE LOCAL ECONOMY IN THE NEXT

12 MONTHS, PHILIPPINES, SEP 2009, JUL 2011, AUG 2012

* % Will be better MINUS % Will be worse, correctly rounded. Blank spaces are Don’t Know and Refused

responses.

Q3. Sa darating na 12 buwan, ano sa palagay ninyo ang mangyayari sa ekonomiya ng inyong lungsod/bayan?

Masasabi ba ninyo na ito ay: BUBUTI, KAPAREHO LANG, o SASAMA?

Will be better Same Will be worse NET*

+18

+31

35

39

31

41

39

34

10

8

14

20 40 60 80

Aug 2012

Jul 2011

Sep 2009

+25




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13


MOST IMPORTANT LOCAL PROBLEM, PHILIPPINES,

SEP 2009, JUL 2011, AND AUG 2012

Note: Don’t Know and Refused responses are not shown. Q11. Ano naman po sa palagay ninyo ang pinakamabigat na problema ng inyong lungsod/bayan sa kasalukuyan? (OPEN-ENDED/UNAIDED) (PROBE FOR ONE SPECIFIC ANSWER ONLY)

% o

f h

ou

seh

old

he

ad

s 44

13

5

12

3 4 2 2

16

36

11 9

12

2 3 3 1

21

30

18 14

12

4 4 2 1

14 20

40

Sep 2009 Jul 2011 Aug 2012

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GOVERNMENT UNIT WITH MAIN RESPONSIBILITY OF SOLVING

THE MOST IMPORTANT PROBLEM OF THE CITY/MUNICIPALITY:

OVERALL, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who mentioned a specific local problem)

Q12. Batay po sa inyong nalalaman, sino po ang may pangunahing responsibilidad sa paglutas ng problemang ito?

40

8

31

20

35

13

31

19 22

10

42

23 20

40

National Provincial City/Municipal Barangay

Sep 2009 Jul 2011 Aug 2012

% o

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8

15


National

Provincial

City/Municipal

Barangay

GOVERNMENT UNIT WITH THE MAIN RESPONSIBILITY OF

SOLVING SPECIFIC PROBLEMS OF THE CITY/MUNICIPALITY,

PHILIPPINES, SEP 2009, JUL 2011, AUG 2012 (Row %) (Base: Total who mentioned a specific local problem)

(page 1 of 3)

17 19 23 14 12 15

29 28 27

26 31

42

24 23

34

37 38 47

7

13

10

9 12

10

2

20 9

34

35 22

52 50 38

31

13 14

20

40

60

80

Sep 2009

Jul 2011

Aug 2012

Sep 2009

Jul 2011

Aug 2012

Sep 2009

Jul 2011

Aug 2012

OVERALL ECONOMY SOCIAL SERVICES

Note: Blank spaces are Don’t Know and Refused responses.

% o

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ou

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s

16


National

Provincial

City/Municipal

Barangay




(page 2 of 3) CRIME INFRASTRUCTURE ENVIRONMENT


% o

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ad

s

33 36 25

32 26 30 25 35

43

39 42

54 35 34

44 54 38

39

6 7 6

13 15

11 11

11

11 21 14 13 20 25

14 10 16 6

20

40

60

80

Sep 2009

Jul 2011

Aug 2012

Sep 2009

Jul 2011

Aug 2012

Sep 2009

Jul 2011

Aug 2012



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17


National

Provincial

City/Municipal

Barangay




(page 3 of 3) GOVERNANCE SECURITY DEMOCRACY


% o

f h

ou

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old

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ad

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9 1

15 19 8

26

4 3 0

32 34

49 50

58

42

40 31

51

10 6

14 5 9 12

20 31 0

49 59

16 26 24 20 36 30

41

20

40

60

80

Sep 2009

Jul 2011

Aug 2012

Sep 2009

Jul 2011

Aug 2012

Sep 2009

Jul 2011

Aug 2012

18


56

64

70

62

54

62

58

50

60

20 40 60 80

% AWARE OF INFORMATION ON PROJECTS OR PROGRAMS BY

CITY/MUNICIPAL GOVERNMENT, BY AREA AND SEAL OF GOOD

HOUSEKEEPING (SGH), AUG 2012

Note: None and Refused responses are not shown. Q13. May narinig o nabasa na ba kayo na anumang impormasyong tungkol sa mga proyekto o programa na ipinatutupad ng inyong pamahalaang lungsod/bayan?

Non-SGH

SGH

MINDANAO

VISAYAS

South Luzon

No./Cen. Luzon

BAL. LUZON

NCR

Total PH




10

19


PROJECTS/PROGRAMS BY CITY/MUNICIPAL GOVERNMENT,

AUG 2012

Road improvement/

construction

22%

Infrastructure 17

Health 5

Conditional cash transfer

(4Ps)

4

Agricultural assistance 3

Street lighting/Electricity 3

Disaster prevention, rescue,

and relief

2

Education 2

Beautification and sanitation 2

Waste management 2

Livelihood assistance 2%

Housing 2

Employment 1

Environmental protection 1

Water supply 1

Public safety 1

Social welfare 1

Traffic/road management 1

Community development 1

Others (Below. 0.5%) 2

None 31

Don't know/refused 9

Q13. May narinig o nabasa na ba kayo na anumang impormasyong tungkol sa mga proyekto o programa na ipinatutupad ng inyong pamahalaang lungsod/bayan? KUNG OO: Anu-anong proyekto o programa ito? Ano pa po? (OPEN-ENDED; MULTIPLE RESPONSES ALLOWED)

20


SOURCES OF INFORMATION ON THE PROJECTS/PROGRAMS

BY CITY/MUNICIPAL GOVERNMENT, AUG 2012 (Base: Total aware of any project/program)

Q14. IF AWARE: Maari po ba ninyong sabihin kung aling tatlo (3) ang pinaka-pinagkukunan ninyo ng impormasyon tungkol sa proyekto o programa na ipinatutupad ng inyong pamahalaang lungsod/bayan? (SHOWCARD; UP TO THREE RESPONSES ONLY)

53

34 30

25

19 14 13

10

2 2 0.4

20

40

% o

f h

ou

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old

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s



11

21


77

79

81

77

79

90

80

8

6

9

10

10

4

8

15

15

8

12

10

5

12

20 40 60 80

SATISFACTION WITH THE INFORMATION ON

PROJECTS/PROGRAMS FROM CITY/MUNICIPAL GOVERNMENT,

BY AREA, AUG 2012

Satisfied Undecided Dissatisfied NET*


+62

+64

+73

+65

+69

+85

+68

MINDANAO

VISAYAS

South Luzon

No./Cen. Luzon

BAL. LUZON

NCR

Total PH

* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.

Q15. IF AWARE: Gaano po kayo nasisiyahan o hindi nasisiyahan sa mga impormasyong ipinararating ng inyong pamahalaang lungsod/bayan tungkol sa mga proyekto o programa na kanilang ipinatutupad? Kayo ba ay… (SHOWCARD)? Kayo ba ay LUBOS NA NASISIYAHAN, MEDYO NASISIYAHAN, HINDI TIYAK KUNG NASISIYAHAN O HINDI, MEDYO HINDI NASISIYAHAN O LUBOS NA HINDI NASISIYAHAN)?

22


% AWARE OF GOVERNANCE REFORMS IMPLEMENTED BY

CITY/MUNICIPAL GOVERNMENT, BY AREA AND SEAL OF GOOD

HOUSEKEEPING (SGH), AUG 2012

Note: None and Refused responses are not shown.

Q20. May narinig o nabasa na ba kayo na anumang repormang panggobyerno na ipinatutupad ng inyong pamahalaang lungsod/bayan? KUNG OO: Anu-anong repormang panggobyerno ito? Ano pa po? (OPEN-ENDED; MULTIPLE RESPONSES ALLOWED)

Non-SGH

SGH

MINDANAO

VISAYAS

South Luzon

No./Cen. Luzon

BAL. LUZON

NCR

Total PH


36

49

44

48

39

48

43

38

43

20 40 60 80



12

23


GOVERNANCE REFORMS IMPLEMENTED BY

CITY/MUNICIPAL GOVERNMENT, AUG 2012

Road improvement/ construction

9%

Infrastructure 6

Waste management 6

Public safety and order 4

Health 4

Environmental protection 3

Youth-oriented 3

Traffic/road management 2

Beautification and sanitation 2

Agriculture 2

Education 2

Social welfare 2

Disaster preparedness 1%

Livelihood 1

Street lighting/Electricity 1

4Ps 1

Housing 1

Community development 1

Water supply/storage 1

Tourism 1

Others (below 0.5%) 1

None 41 Don't know/Refused 16

Note: None and Refused responses are not shown.

Q20. May narinig o nabasa na ba kayo na anumang repormang panggobyerno na ipinatutupad ng inyong pamahalaang lungsod/bayan? KUNG OO: Anu-anong repormang panggobyerno ito? Ano pa po? (OPEN-ENDED; MULTIPLE RESPONSES ALLOWED)

24


SOURCES OF INFORMATION ON THE GOVERNANCE REFORMS

IMPLEMENTED BY CITY/MUNICIPAL GOVERNMENT, AUG 2012

Q21. IF AWARE OF GOVERNANCE REFORMS: Maari po ba ninyong sabihin kung aling tatlo (3) ang pinaka-pinagkukunan ninyo ng impormasyon tungkol sa mga repormang panggobyerno ng inyong pamahalaang lungsod/bayan? (SHOWCARD) (UP TO THREE RESPONSES ONLY)

% o

f h

ou

seh

old

head

s

45

35 33 29

22

14 11

8 3 2 1

20

40



13

25


72

83

78

82

80

75

78

17

8

13

13

13

12

13

11

8

7

4

5

10

8

20 40 60 80

EFFECTIVENESS OF GOVERNANCE REFORMS IMPLEMENTED BY

CITY/MUNICIPAL GOVERNMENT, BY AREA, AUG 2012

Effective Undecided Not effective NET*

MINDANAO

VISAYAS

South Luzon

No./Cen. Luzon

BAL. LUZON

NCR

Total PH


* % Effective MINUS % Not Effective, correctly rounded. Blank spaces are Don’t Know and Refused responses.

Q22. Sa inyong palagay, gaano po ka-epektibo o hindi ka-epektibo ang mga repormang panggobyerno na ito?. Ito ba ay… (TALAGANG EPEKTIBO; MEDYO EPEKTIBO; HINDI TIYAK KUNG EPEKTIBO O HINDI EPEKTIBO; MEDYO HINDI EPEKTIBO; TALAGANG HINDI EPEKTIBO)?

+61

+76

+72

+78

+75

+65

+71

26


Citizen’s Charter



14

27



Q28. Ang Citizen’s Charter ay listahan ng mga pamantayan ng paninilbihan para sa lahat ng ahensiya ng gobyerno na dapat naka-paskil bilang information billboard sa main entrance o sa mga lugar na madaling makita, at nakalathala sa Ingles, Pilipino, o lokal na lengwahe, na nagde-detalye ng: 1) hakbang sa pagkuha ng serbisyo; 2) ang mga taong responsable sa bawat hakbang; 3) ang kabuuang oras na aabutin para makumpleto ang buong proseso; 4) mga dokumento na kailangang ipakita ng customer; 5) presyo ng mga dapat bayaran, kung kinakailangan, at; 6) mga hakbang sa pagsasampa ng reklamo. May narinig o nabasa na po ba kayo tungkol dito, o ngayon lang ninyo ito narinig?

AWARENESS OF THE CITIZEN’S CHARTER,

PHILIPPINES, JUL 2011 AND AUG 2012

Previously Aware Heard only now


43

38

57

61

20 40 60 80

Aug 2012

Jul 2011

28


COMPLIANCE WITH FULL DISCLOSURE POLICY:

DEVELOPMENT PLANS, BUDGET, PROCUREMENT, AND

EXPENDITURES, PHILIPPINES, JUL 2011 AND AUG 2012 Can be easily

seen or found Don’t Know/

Can’t Tell Cannot be easily

seen or found

Note: Blank spaces are Don’t Know and Refused responses. Q16-19. Ang lahat ng pamahalaang lokal ay may tungkuling isa-publiko ang kanilang planong pangkaunlaran o development at investment plans, badyet, procurement, at pinagkakagastusan sa pamamagitan ng pagpaskil ng mga ito sa main entrance o sa mga lugar na madaling makita, sa webpage, at sa mga pahayagan ng komunidad o pahayagang may pangkalahatang sirkulasyon. Pakisabi po kung ang mga sumusunod na impormasyon ay madaling makita o mahanap sa inyong pamahalaang lungsod/bayan?

25

25

27

27

23

26

28

30

51

48

48

44

52

47

49

46

25

27

25

29

25

27

23

24

20 40 60 80

Aug 2012

Jul 2011

Aug 2012

Jul 2011

Aug 2012

Jul 2011

Aug 2012

Jul 2011 DEVELOPMENT

PLANS

BUDGET

PROCUREMENT

EXPENDITURES




15

29


WHETHER CORRUPTION IS PART OF THE WAY GOVERNMENT

WORKS OR GOVERNMENT CAN BE RUN WITHOUT IT,


Note: Don’t know and Refused responses are not shown. Q72. At sa dalawang ito naman po, alin ang mas malapit sa inyong opinyon: ANG KORUPSYON AY BAHAGI NG PAGPAPATAKBO NG GOBYERNO SA PILIPINAS O ANG GOBYERNO AY MAPAPATAKBO NANG WALANG KORUPSYON?

“The government

can be run without

corruption”

“Corruption is part

of the way

government works”

54 65 64

42 33 35

20

40

60

80

Sep 2009 Jul 2011 Aug 2012

% o

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30


WHETHER CORRUPTION IS WRONG BECAUSE IT IS IMORAL OR BECAUSE IT HURTS THE COUNTRY’S DEVELOPMENT,


Note: Don’t know and Refused responses are not shown.

Q73. At sa dalawang ito naman po, alin ang mas malapit sa inyong opinyon: ANG KORUPSYON AY MALI SAPAGKAT

ITO AY IMORAL O ANG KORUPSYON AY MALI SAPAGKAT ITO AY NAKAKASAMA SA PAG-UNLAD NG ATING BANSA

“Corruption is

wrong because it

hurts the country's

development”

“Corruption is

wrong because it is

immoral”

Sep 2009 Jul 2011 Aug 2012

% o

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76 76 81

22 23 18

20

40

60

80



16

31


WHETHER THE SOURCES OF CORRUPTION ARE THE CITIZENS

WHO BRIBE OR THE GOVERNMENT EMPLOYEES WHO ASK

FOR BRIBES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012


Q74. At alin pa rin po sa dalawang ito naman po, alin ang mas malapit sa inyong opinyon: ANG

PINANGGAGALINGAN NG KORUPSYON AY ANG MGA MAMAMAYAN NA NANUNUHOL O ANG PINANGGAGALINGAN

NG KORUPSYON AY ANG MGA EMPLEYADO NG GOBYERNO NA NANGHIHINGI NG SUHOL?

“The sources of

corruption are

government

employees who ask

for bribes”

“The sources of

corruption are

citizens who bribe”

Sep 2009 Jul 2011 Aug 2012

% o

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69 72 67

25 23 29

20

40

60

80

32


IF A BUSINESSMAN OR A GOVERNMENT OFFICIAL ARE

INVOLVED IN CORRUPTION, WHO IS MORE TO BLAME?


Official only

Sep 2009 Jul 2011 Aug 2012

% o

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18 19 19

8 9 6

63 61 67

5 3 2 4 5 4

20

40

60

80

Mostly the official, somewhat the businessman

Both are equally to blame

Mostly the businessman, somewhat the official

Businessman only


Q75. Kapag may korupsyong kasangkot ang isang negosyante at isang opisyal ng pamahalaang lungsod/bayan, sino

sa palagay ninyo ang dapat sisihin? (ANG OPISYAL LAMANG, KADALASAN ANG OPISYAL, AT MEDYO ANG

NEGOSYANTE, PAREHONG DAPAT NA SISIHIN, KADALASAN ANG NEGOSYANTE, AT MEDYO ANG OPISYAL, ANG

NEGOSYANTE LAMANG)



17

33


WHETHER GIVING GIFTS OR MONEY TO A CITY/MUNICIPAL

GOVERNMENT EMPLOYEE TO SPEED UP PROCESSING IS PROPER

OR NOT, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012

Not proper to give gifts nor money %

of

ho

us

eh

old

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ad

s

Proper to give gifts but not proper to give money

Not proper to give gifts but proper to give money

Proper to give gifts or money

Note: Don’t Know and Can’t Tell responses are not shown. Q76. Pakisabi lang po kung ang pagbibigay ng regalo o pera sa isang empleyado ng inyong pamahalaang lungsod/bayan na nakatulong na mapabilis ang pagproproseso ng mga papeles ninyo ay tama o hindi tama. (TAMA LANG ANG MAGBIGAY NG REGALO O PERA, HINDI TAMANG MAGBIGAY NG REGALO O PERA, TAMA LANG MAGBIGAY NG REGALO PERO HINDI TAMA ANG MAGBIGAY NG PERA, HINDI TAMA ANG MAGBIGAY NG REGALO PERO TAMA ANG MAGBIGAY NG PERA)

Sep 2009 Jul 2011 Aug 2012

61 63 65

14 17 14

8 9 11

13 9 9

20

40

60

80

34


OPINION ON HAVING FIXERS OR PEOPLE WHO OFFER TO HELP

FOR A FEE, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012

Always wrong

% o

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ou

seh

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Wrong in most cases

Wrong only sometimes

Not wrong at all Sep 2009 Jul 2011 Aug 2012

46 48 55

20 21 20

23 22 19

5 5 4

20

40

60

80

Note: Don’t Know and Can’t Tell responses are not shown.

Q77. Ano po ang masasabi ninyo sa pagkakaroon ng mga fixers o mga taong nag-aalok ng tulong na may bayad sa mga loob ng pamahalaang lungsod/bayan. Ito po ba ay…? (PALAGING MALI, KADALASAN AY MALI, MALI PAMINSAN-MINSAN LANG, o HINDI MALI KAILANMAN)



18

35


TEST STATEMENT: “A person like me cannot do anything to

reduce corruption in my city/municipality” PHILIPPINES,

SEP 2009, JUL 2011, AND AUG 2012 %

of

ho

us

eh

old

he

ad

s

Agree

Undecided

Disagree

Sep 2009 Jul 2011 Aug 2012

45 44 48

17 18 15

37 37 37

20

40

60

80

Net * + 8 +7 +11

* Net figures (% Agree minus % Disagree) correctly rounded. Don’t Know and Refused responses are not shown.

Q78. KAYO PO BA AY SUMASANG-AYON O HINDI SUMASANG-AYON SA MGA SUMUSUNOD NA PANGUNGUSAP.: ANG ISANG TAONG KATULAD KO AY WALANG MAGAGAWA UPANG MABAWASAN ANG KORUPSYON SA AKING LUNGSOD/BAYAN.

36


TEST STATEMENT: “It is easy for anyone who wants to bid on a

city/municipal government contract to get information about the

bidding.” PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012

% o

f h

ou

seh

old

he

ad

s

Agree

Undecided

Disagree

Sep 2009 Jul 2011 Aug 2012

Net *

31 39

47

35 33

28

26 22 20

20

40

60

80

+ 5 +18 +27

* Net figures (% Agree minus % Disagree) correctly rounded. Don’t Know and Refused responses are not shown.

Q79. KAYO PO BA AY SUMASANG-AYON O HINDI SUMASANG-AYON SA MGA SUMUSUNOD NA PANGUNGUSAP.: MADALI PARA SA SINUMAN NA GUSTONG MAG-BID SA MGA KONTRATA NG PAMAHALAANG LUNGSOD/BAYAN NA MAKAKUHA NG IMPORMASYON TUNGKOL SA BIDDING.



19

37



Q80. Gaano kalaki, sa palagay ninyo, ang korupsyon sa ating gobyerno? (TALAGANG MALAKI; MEDYO MALAKI; KAUNTI; WALA)

OPINION ON EXTENT OF CORRUPTION IN THE GOVERNMENT,


% o

f h

ou

seh

old

he

ad

s

A lot

Some

None

Sep 2009 Jul 2011 Aug 2012

58 47 51

29

32 28

7 11 12

3 4 3

20

40

60

80 A little

38


LEVEL OF GOVERNMENT WHERE CORRUPTION HAPPENS,

PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who say there is corruption the government)


Q81. Sa iba’t ibang lebel ng gobyerno, saan sa palagay ninyo may nangyayaring korupsyon? Ito po ba ay sa…? (SHOWCARD) Saan pa po? (PAMAHALAANG NASYONAL, PAMAHALAANG PANLALAWIGAN, PAMAHALAANG LUNGSOD/BAYAN, PAMAHALAANG BARANGAY).

88 84

79

52 59

47

58 64

68

37 38 37

20

40

60

80


% o

f h

ou

se

ho

ld h

ea

ds

Sep 2009 Jul 2011 Aug 2012



20

39


19 25 22

44 38 44

25 29 25

9 8 9

20

40

60

80

Note: Refused responses are not shown.

Q82. At dito naman po sa inyong lungsod/bayan… gaano kalaki, sa inyong palagay, ang korupsyon sa inyong pamahalaang lungsod/bayan? (TALAGANG MALAKI; MEDYO MALAKI; KAUNTI; WALA)

EXTENT OF CORRUPTION IN THE CITY/MUNICIPAL

GOVERNMENT, PH, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who say there is corruption in the city/mun. government)

% o

f h

ou

seh

old

he

ad

s

A lot

Some

None

Sep 2009 Jul 2011 Aug 2012

A little

40


CITY/MUNICIPAL GOVERNMENT OFFICES WHERE THERE IS

CORRUPTION, PHILIPPINES, JUL 2011 AND AUG 2012 (Base: Total

who say there is corruption in the city/municipal government)

(page 1 of 3)

Jul11 Aug12

Rank % Rank %

Budget Office 1 40 1 48

Mayor’s Office 2 30 2 32

Engineer’s Office 3 20 3 30

Treasurer’s Office 5-6 16 4 27

Business Permit and Licensing Office 5-6 16 5 24

Transport and Traffic Management Office 7 15 6 19

Accountant Office 9 12 7 18

Public Market Office 12 9 8 16

Barangay Affairs and Public Assistance Center 4 17 9-11 13

Assessors Office 13-14 8 9-11 13

Agriculture Office 8 13 9-11 13

Civil Registrar’s Office 15-17 7 12 12

Planning and Development Office 15-17 7 13-14 11

Housing And Development Office 10 11 13-14 11

Administrator’s Office 13-14 8 15 10



21

41





(page 2 of 3)

Jul11 Aug12

Rank % Rank %

Social Welfare and Development Office 15-17 7 16 9

Legal Office 18 6 17-18 8

Environment and Natural Resources Office 21-23 4 17-18 8

Health Office 11 10 19 7

Employment Service Office 19-20 5 20-21 6

Architect Office 21-23 4 20-21 6

General Services Office 21-23 4 22-26 5

Urban Poor Affairs Office 24-26 3 22-26 5

Waterworks System 19-20 5 22-26 5

Tourism Office 27-33 2 22-26 5

Cooperative Development Office 24-26 3 22-26 5

Human Resource Management Office/City

Personnel Office 27-33 2 27-31 4

Office of the SP Secretary 27-33 2 27-31 4

42





(page 3 of 3)

Jul11 Aug12

Rank % Rank %

Population Office 27-33 2 27-31 4

Nutrition Office 24-26 3 27-31 4

Information Office 27-33 2 32-34 2

EDP/MIS Office 34 0.5 32-34 2

Veterinary Office 27-33 2 32-34 2

None/Don't Know/Refused 10 4

Q83a. At saan naman pong opisina ng pamahalaang lungsod/bayan mayroong korupsyon? Saan

pa po? (SHOW LIST; ALLOW MULTIPLE RESPONSE)



22

43


EXPERIENCE WITH CORRUPTION IN ANY CITY/MUNICIPAL

GOVERNMENT OFFICES, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who say there is corruption in the city/municipal government)

Note: Can’t Recall and Refused responses are not shown.

Q 84. Ito ba ay nabalitaan, nasaksihan, o naranasan ninyo mismo, ng sino mang miyembro ng inyong pamilya, o ng inyong kakilala? KUNG OO: Kailan po ito? NITO LANG NAKARAANG 6 NA BUWAN O MAHIGIT NA 6 NA BUWAN NG NAKARAAN? (MULTIPLE RESPONSE ALLOWED)

41

62 66

12 13 15

6 9 5

46

12 16 20

40

60

Heard

about

Experienced by

Self/family member

Experienced

by friend

Did not witness/

experience any

Sep 2009 Jul 2011 Aug 2012

% o

f h

ou

se

ho

ld h

ea

ds

44


WHETHER THE RESPONDENT REPORTED THE CORRUPTION

WITNESSED OR EXPERIENCED, PHILIPPINES, SEP 2009, JUL

2011, AND AUG 2012 (Base: Total who witnessed or experienced corruption

in any city/municipal government office)


Q85. Ini-report po ba ninyo ang korupsyon na ito na nasaksihan o naranasan ninyo mismo, ng miyembro ng inyong pamilya, o ng inyong kakilala? KUNG HINDI INI-REPORT: Bakit po hindi ninyo ini-report? (SHOWCARD) (ALLOW MULTIPLE RESPONSE)

18 7 14

82 93 86

20

40

60

80

% o

f h

ou

seh

old

he

ad

s

Reported

Did not report

Sep 2009 Jul 2011 Aug 2012



23

45


WHETHER THE RESPONDENT REPORTED THE CORRUPTION

WITNESSED OR EXPERIENCED, AND REASONS FOR NOT

REPORTING, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who witnessed or experienced corruption in any city/municipal

government office)


Q85. Ini-report po ba ninyo ang korupsyon na ito na nasaksihan o naranasan ninyo mismo, ng miyembro ng inyong pamilya, o ng inyong kakilala? KUNG HINDI INI-REPORT: Bakit po hindi ninyo ini-report? (SHOWCARD) (ALLOW MULTIPLE RESPONSE)

Sep 2009 Jul 2011 Aug 2012

Reported 18% 7% 14%

Did not report 82 93 86

Did not know how or to whom to report 16 32 26

Nothing would be done about it anyway 26 54 18

Afraid of reprisal 20 18 17

It is standard practice anyway 21 58 13

It's too small a thing to bother about 15 32 12

I don’t want to betray anyone 18 5 12

Cannot prove the corruption 10 -- 7

46


CHANGE IN THE LEVEL OF CORRUPTION OVER THE PAST 12

MONTHS, PHILIPPINES, JUL 2011 AND AUG 2012 (Base: Total who say

there is corruption in the city/municipal government)

Note: Blank spaces are Don’t Know and Refused responses are not shown. Q86. Kung ikukumpara sa nakaraang labindalawang buwan, masasabi po ba ninyo na ang lawak ng korupsyon sa inyong PAMAHALAANG LUNGSOD/BAYAN ngayon ay…? (SHOWCARD)

% o

f h

ou

se

ho

ld h

ea

ds

More widespread now

Same as 12 months ago

Jul 2011 Aug 2012

29 33

32

44

24

23

20

40

60

80

More widespread 12 months ago



24

47


AWARENESS OF ANTI-CORRUPTION EFFORT OF THE

CITY/MUNICIPAL GOVERNMENT,

SEP 2009, JUL 2011, AND AUG 2012

Note: Don’t’ know and Refused responses are not shown.

Q87. Nitong nakaraang 12 buwan, may narinig o nabasa na po ba kayo na kahit anong gawain ng inyong PAMAHALAANG LUNGSOD/BAYAN para labanan ang korupsyon?

% o

f h

ou

seh

old

he

ad

s

Aware

Not aware

26 31 35

74 56

64

20

40

60

80

Sep 2009 Jul 2011 Aug 2012

48


20 40 60 80

TEST STATEMENT: “The opinions of the people are solicited before any development plans are implemented by our

city/municipal government”, BY AREA, AUG 2012

Agree Undecided Disagree NET*


* % Agree MINUS % Disagree, correctly rounded. Blank spaces are Don’t Know and Refused responses.

Q23. Gaano po kayo sumasang-ayon o hindi sumasang-ayon na “HINIHINGAN ANG MGA TAO NG KANILANG OPINYON BAGO MAGPATUPAD NG ANUMANG PLANONG PANGKAUNLARAN ANG AMING PAMAHALAANG LUNGSOD/BAYAN”? (LUBOS NA SUMASANG-AYON; MEDYO SUMASANG-AYON; HINDI TIYAK KUNG SUMASANG-AYON O HINDI; MEDYO HINDI SUMASANG-AYON; LUBOS NA HINDI SUMASANG-AYON)

81 12 7 MINDANAO +74

82 8 10 VISAYAS +73

72 13 15 South Luzon +56

71 13 16 No./Cen. Luzon +56

72 13 15 BAL. LUZON +56

82 9 9 NCR +72

77 11 11 Total PH +66



25

49


81

78

73

78

75

74

77

11

12

14

8

11

10

11

8

10

13

14

14

17

12

20 40 60 80

INTEREST IN PARTICIPATING IN GOVERNANCE: OVERALL, BY AREA, AUG 2012

Interested Undecided Not interested NET*

MINDANAO

VISAYAS

South Luzon

No./Cen. Luzon

BAL. LUZON

NCR

Total PH


+73

+68

+60

+65

+62

+57

+65

* % Interested MINUS % Not Interested, correctly rounded. Blank spaces are Don’t Know and Refused responses.

Q24. Kung may libre po kayong isang araw, gaano po kayo ka-interesado o hindi ka-interesado na makilahok sa iba’t ibang aspeto ng pamunuan tulad ng pagpapaplano, pagpapatupad, at pag-momonitor ng mga planong pangkaunlaran ng pamahalaan? Kayo po ba ay… (LUBOS NA INTERESADO; MEDYO INTERESADO; HINDI TIYAK KUNG INTERESADO O HINDI; MEDYO HINDI INTERESADO; LUBOS NA HINDI INTERESADO)

50


LEVEL OF GOVERNMENT THE RESPONDENTS ARE INTERESTED IN PARTICIPATING FOR GOVERNANCE, AUG 2012

Q25. IF HIGHLY INTERESTED OR SOMEWHAT INTERESTED (code 1 or 2 in Q24): Sa anong lebel ng gobyerno

kayo interesado makilahok sa iba’t ibang aspeto ng pamunuan? Saan pa po? (MULTIPLE RESPONSE

ALLOWED) (PAMAHALAANG NASYONAL; PAMAHALAANG PANLALAWIGAN; PAMAHALAANG LUNGSOD/

BAYAN; PAMAHALAANG BARANGAY)

16 15

43

75

20

40

60

80

% o

f h

ou

seh

old

he

ad

s



26

51


ASPECTS OF GOVERNANCE THE RESPONDENTS ARE INTERESTED IN PARTICIPATING, AUG 2012

Q26. IF HIGHLY INTERESTED OR SOMEWHAT INTERESTED (code 1 or 2 in Q24): At sa anu-anong aspeto naman

po ng pamunuan kayo interesadong makilahok? Saan pa po? (SHOWCARD; MULTIPLE RESPONSE ALLOWED)

(PAG-PAPLANO, PAGPAPATUPAD, PAGMO-MONITOR o PAG-BABANTAY)

% o

f h

ou

seh

old

he

ad

s

44 38

47

20

40

60

Planning Implementation Monitoring

52


LEVEL OF GOVERNMENT RESPONDENTS ARE INTERESTED IN PARTICIPATING, BY ASPECTS OF GOVERNANCE THEY ARE

INTERESTED IN PARTICIPATING, AUG 2012 (Column %)

Q26. IF HIGHLY INTERESTED OR SOMEWHAT INTERESTED (code 1 or 2 in Q24): At sa anu-anong aspeto naman

po ng pamunuan kayo interesadong makilahok? Saan pa po? (SHOWCARD; MULTIPLE RESPONSE ALLOWED)

(PAG-PAPLANO, PAGPAPATUPAD, PAGMO-MONITOR o PAG-BABANTAY)


% o

f h

ou

seh

old

he

ad

s

PLANNING IMPLEMENTATION MONITORING

18 19 16 18 21 15

52 49 48

76 78 77

20

40

60

80



27

53


AWARENESS OF PUBLIC-PRIVATE PARTNERSHIP PROJECTS

OR PROGRAMS, PHILIPPINES, JUL 2011 AND AUG 2012

Q27. May narinig o nabasa na ba kayo na anumang proyekto o programa na ipinatutupad ng inyong pamahalaang

lungsod/bayan kasama ang non-government organization (NGO) o people’s organization (PO)?

Aware Don’t know/Refused Not aware


35

24

46

55

19

21

20 40 60 80

Aug 2012

Jul 2011

54


PUBLIC-PRIVATE PARTNERSHIP PROJECTS OR PROGRAMS,


Jul 2011

Aug 2012

None 55% 46%

Health 6 10

Livelihood assistance 3 4

Infrastructures 3 3

Agricultural assistance 1 3

Education 1 3

Road improvement 3 3

Conditional Cash Transfer

(4Ps) 3 2

Disaster prevention,

rescue, and relief 1 2

Housing 0 1

Financial assistance 1 1

Jul 2011

Aug 2012

Social welfare 0% 1%

Beautification and

sanitation 0 1

Environmental protection 1 1

Public safety/peace and

order 0 1

Food assistance 1 1

Water supply/storage 1 1

Street lighting/Electricity 1 1

Waste management 1 1

Employment 1 0

Others 2 1

Don't know/Can't tell 21 20

Q27. May narinig o nabasa na ba kayo na anumang proyekto o programa na ipinatutupad ng inyong pamahalaang

lungsod/bayan kasama ang non-government organization (NGO) o people’s organization (PO)?



28

55


There is None

Note: Blank spaces are Don’t Know and Refused responses. Q29. May proyekto o programa ba ang inyong pamahalaang lungsod/bayan para tugunan ang pangangailangan ng mga mamamayan kung sakaling magkaroon ng natural na kalamidad? KUNG MAYROON: Anu-ano po ito? Ano pa po?

WHETHER THERE ARE CITY/MUNICIPAL DISASTER

PREPAREDNESS PROJECTS OR PROGRAMS,


Don’t Know/

Can’t Tell


Aug 2012

Jul 2011

59

46

29

39

12

16

20 40 60 80

56


CITY/MUNICIPAL DISASTER PREPAREDNESS PROJECTS OR

PROGRAMS: OVERALL, PHILIPPINES, JUL 2011 AND AUG 2012

(Multiple response)

Jul 2011 Aug 2012

Relief operations 26% 37%

Provision of evacuation shelters 3 4

Housing repair and relocation 2 4

Establishment of calamity fund/supplies -- 4

Disaster preparedness training 3 3

Financial aid 5 3

Rescue operations 3 3

Provision of equipment and vehicles -- 2

Infrastructures construction and repair 2 2

Clean-up and tree planting 3 1

Livelihood 1 1

Others 3 1

None 39 29

Don't know 16 13

Q29. May proyekto o programa ba ang inyong pamahalaang lungsod/bayan para tugunan ang pangangailangan ng mga mamamayan kung sakaling magkaroon ng natural na kalamidad? KUNG MAYROON: Anu-ano po ito? Ano pa po?



29

57


EFFECTIVENESS OF DISASTER PREPAREDNESS PROJECTS OR

PROGRAMS, PHILIPPINES, JUL 2011 AND AUG 2012 (Base: Total who mentioned a program)

Effective Not effective

Note: Blank spaces are Don’t Know and Refused responses. Q30. Sa pangkalahatan, sa inyong palagay, gaano po ka-epektibo ang mga proyekto o programang ito sa pagtugon sa pangangailangan ng mga mamamayan kung sakaling magkaroon ng natural na kalamidad?

Undecided


85

85

6

7

6

7

20 40 60 80

Aug 2012

Jul 2011

58


There is None

Note: Blank spaces are Refused responses. Q31. Sa inyong pagkakaalam, mayroon na po bang itinatag ang inyong pamahalaang lungsod/bayan na opisina na mangunguna sa pagpaplano, pagpapa-unlad, pagsasagawa at koordinasyon ng mga proyekto o programa na tutugon sa pangangailangan ng mga mamamayan kung sakaling magkaroon ng natural na kalamidad?

WHETHER THERE IS A CITY/MUNICIPAL DISASTER

PREPAREDNESS OFFICE, PHILIPPINES, JUL 2011 AND AUG 2012

Don’t Know/

Can’t Tell


51

46

34

42

14

11

20 40 60 80

Aug 2012

Jul 2011



30

59


OPINION ON THE OVERALL TRANSPARENCY AND

UNDERSTANDABILITY OF THE CITY/MUNICIPAL OFFICES’

TRANSACTION PROCEDURES OR SYSTEM, PHILIPPINES,

SEP 2009, JUL 2011, AND AUG 2012

Note: Refused responses are not shown. Q32. SA PANGKALAHATAN, gaano kalinaw o kadaling maunawaan ang mga patakaran o sistema ng pagpoproseso ng mga opisina ng inyong pamahalaang lungsod/bayan na nagkaroon na kayo ng transaksyon: TALAGANG MALINAW/MADALING MAUNAWAAN, MEDYO MALINAW/MADALING MAUNAWAAN, MEDYO HINDI MALINAW MAUNAWAAN/MADALING MAUNAWAAN, O TALAGANG HINDI MAUNAWAAN.

% o

f h

ou

se

ho

ld h

ea

ds

Transparent/ Understandable

Not transparent/ Not understandable

Sep 2009 Jul 2011 Aug 2012 Don’t know/Can’t tell

58 72 77

34 23 18

8 4 3

20

40

60

80

60


Note: Blank spaces are Don’t Know and Refused responses. Q33. Kung ikukumpara ninyo sa nakaraang taon ang kalidad ng serbisyo na ibinibigay ng inyong pamahalaang lungsod/bayan sa pagpo-proseso ng mga papeles tulad ng business permits, lisensya, at iba pa, masasabi po ba ninyo na ang serbisyo ngayon ay…? (MAS MABUTI NGAYON KAYSA SA NAKARAANG TAON, PAREHO LANG NG DATI, o MAS MASAMA NGAYON KAYSA SA NAKARAANG TAON)

CHANGE IN THE SERVICE OF CITY/MUNICIPAL GOVT

IN GIVING LOCAL PERMITS, PHILIPPINES,

JUL 2011 AND AUG 2012

Better now than last year

Same as before

Worse now than last year NET*


32

34

57

53

6

10

20 40 60 80

Aug 2012

Jul 2011

+26

+24



31

61


* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t know and Refused responses are not shown.

Q69. SA PANGKALAHATAN, gaano po kayo nasisiyahan o hindi nasisiyahan sa serbisyo ng mga empleyado ng inyong pamahalaang lungsod/bayan? Kayo ba ay … (SHOWCARD)

SATISFACTION WITH THE SERVICES OF THE EMPLOYEES OF

THE CITY/MUNICIPAL GOVERNMENT, PHILIPPINES, SEP 2009,

JUL 2011, AND AUG 2012 %

of

ho

us

eh

old

he

ad

s

Satisfied

Undecided

Dissatisfied

Sep 2009 Jul 2011 Aug 2012

Net *

66 74 70

16 12 13

17 10 13

20

40

60

80

+50 +63 +57

62


REASONS FOR BEING SATISFIED WITH THE SERVICES OF

THE LOCAL GOVERNMENT EMPLOYEES, PHILIPPINES,

SEP 2009, JUL 2011, AND AUG 2012 (Base: Total satisfied with the

services of local government employees)


Q70a. IF SATISFIED: Alin sa mga sumusunod ang dahilan kung bakit kayo ay NASISIYAHAN sa serbisyo ng mga

empleyado ng pamahalaang lungsod/bayan ninyo? Maaari po kayong magbanggit hanggang tatlong sagot.

(SHOWCARD) (ALLOW UP TO THREE ANSWERS)

Sep 2009 Jul 2011 Aug 2012

Approachable 56% 47% 49%

Helpful 57 53 48

Courteous 42 40 43

Prompt service 24 24 25

Professional 21 25 24

Knowledgeable and competent 19 23 21

Smiling 14 18 20

Hardworking 22 21 19

Honest 20 14 16

Well groomed/neat 12 15 12



32

63


REASONS FOR BEING DISSATISFIED WITH THE SERVICES

OF THE LOCAL GOVERNMENT EMPLOYEES, PHILIPPINES,

SEP 2009, JUL 2011, AND AUG 2012 (Total dissatisfied with the services

of local government employees)

Q70b. IF NOT SATISFIED: Alin sa mga sumusunod ang dahilan kung bakit kayo ay HINDI NASISIYAHAN sa

serbisyo ng mga empleyado ng pamahalaang lungsod ninyo? Maaari po kayong magbanggit hanggang tatlong

sagot. (SHOWCARD) (ALLOW UP TO THREE ANSWERS)

Sep 2009 Jul 2011 Aug 2012

Not approachable 58% 60% 53%

Service is not prompt 60 47 45

Not helpful 34 37 37

Not smiling 21 19 26

Dishonest 22 18 21

Discourteous 14 9 16

Lacks knowledge and competence 15 19 15

Lazy 19 13 13

Unprofessional 10 11 13

Not well groomed/neat 3 7 2

64


TEST STATEMENT: “Rich or poor, the citizens generally receive equal treatment with services provided by our city/municipal government

employees,” PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012

* Net figures (% Agree minus % Disagree) correctly rounded. Don’t know and Refused responses are not shown.

Q71. Kayo po ba ay sumasang-ayon o hindi sumasang-ayon sa pangungusap na ito: “Mayaman man o mahirap, ang mga mamamayan ay karaniwang nakakatanggap ng pantay na pagtrato sa serbisyong ibinibigay ng aming pamahalaang lungsod/bayan.” (LUBOS NA SUMASANG-AYON; MEDYO SUMASANG-AYON; HINDI TIYAK KUNG SUMASANG-AYON O HINDI SUMASANG-AYON; MEDYO HINDI SUMASANG-AYON; LUBOS NA HINDI SUMASANG-AYON)

% o

f h

ou

seh

old

he

ad

s

Agree

Undecided

Disagree

Sep 2009 Jul 2011 Aug 2012

Net *

52 60 62

13 13 12

34 26 25

20

40

60

80

+18 +34 +37



33

65



Q10. Maaari po bang pakisabi ninyo kung gaano kayo nasisiyahan o hindi nasisiyahan sa pagganap ng tungkulin ng mga sumusunod na (TAO/INSTITUSYON)? Kayo ba ay LUBOS NA NASISIYAHAN, MEDYO NASISIYAHAN, HINDI TIYAK KUNG NASISIYAHAN O HINDI, MEDYO HINDI NASISIYAHAN O LUBOS NA HINDI NASISIYAHAN, O WALA PA KAYONG NARINIG O NABASA KAHIT NA KAILAN TUNGKOL SA (TAO/INSTITUSYON)?

SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT,

SEP 2009, JUL 2011, AND AUG 2012


73

75

68

12

13

8

14

11

23

20 40 60 80

Aug 2012

Jul 2011

Sep 2009

+59

+64

+44


66



Q4-9. Maaari po bang pakisabi ninyo kung gaano kayo nasisiyahan o hindi nasisiyahan sa pagganap ng tungkulin ng mga sumusunod na (TAO/INSTITUSYON)? Kayo ba ay LUBOS NA NASISIYAHAN, MEDYO NASISIYAHAN, HINDI TIYAK KUNG NASISIYAHAN O HINDI, MEDYO HINDI NASISIYAHAN O LUBOS NA HINDI NASISIYAHAN, O WALA PA KAYONG NARINIG O NABASA KAHIT NA KAILAN TUNGKOL SA (TAO/INSTITUSYON)?

SATISFACTION WITH LOCAL OFFICIALS, PHILIPPINES,

JUL 2011 AND AUG 2012


Governor

Mayor

Vice-Mayor

Barangay-Chairman

City/Municipal Council

City/Municipal Police Aug 2012

Jul 2011

Aug 2012

Jul 2011

Aug 2012

Jul 2011

Aug 2012

Jul 2011

Aug 2012

Jul 2011

Aug 2012

Jul 2011

+54

+53

+57

+61

+63

+70

+60

+68

+65

+73

+56

+67


68

67

69

70

77

81

72

75

76

82

66

76

15

18

16

18

8

7

14

16

11

8

15

13

14

7

12

10

14

10

12

8

12

9

10

9

20 40 60 80



34

67


SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON

ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 1 of 11


SOCIAL SERVICES

Maintaining health

centers

Implementing

educational

programs

Promoting sports

program


75

72

69

80

77

72

83

82

71

11

15

15

9

12

12

6

8

10

11

10

15

9

9

15

10

9

19

20 40 60 80

2012

2011

2009

2012

2011

2009

2012

2011

2009


+64

+62

+54

+71

+68

+56

+73

+74

+52

68


53

54

44

60

59

53

62

60

49

15

14

14

14

17

14

14

16

14

28

27

40

23

21

32

21

22

36

20 40 60 80




SOCIAL SERVICES

Helping the poor

Fighting crime

Fighting drug

addiction


2012

2011

2009

2012

2011

2009

2012

2011

2009


+25

+27

+ 4

+37

+38

+22

+41

+38

+13



35

69





SOCIAL SERVICES

Developing

housing programs

Fighting illegal

gambling

Solving the

squatter problem



44

38

32

49

47

42

40

35

18

26

29

15

17

22

27

24

27

23

31

31

31

25

24

34

20 40 60 80

2012

2011

2009

2012

2011

2012

2011

2009

+17

+15

+ 2

+18

+16

+18

+16

+ 1

70





ECONOMIC SERVICES

Processing papers

such as permits,

licenses, etc.

Promoting

business

Providing

assistance in

farming



50

54

43

63

59

43

76

73

21

23

21

17

21

24

12

13

20

18

31

15

16

29

10

11

20 40 60 80

2012

2011

2009

2012

2011

2009

2012

2011

+31

+36

+12

+48

+43

+14

+65

+63



36

71





ECONOMIC SERVICES

Promoting tourism

Developing jobs



53

48

36

59

48

37

17

18

17

19

27

31

25

30

45

13

19

25

20 40 60 80

2012

2011

2009

2012

2011

2009

+27

+18

- 9

+45

+30

+12

72


72

70

66

73

73

65

8

11

9

11

14

12

18

15

23

15

11

22

20 40 60 80




ENVIRONMENT

Protecting the

environment

Collecting garbage



2012

2011

2009

2012

2011

2009

+54

+55

+43

+57

+63

+43



37

73


70

71

59

81

74

73

76

74

73

12

14

15

6

8

6

10

10

10

14

12

23

12

17

21

12

13

16

20 40 60 80




INFRASTRUCTURE

Maintenance of the

public market

Lighting of streets



Managing traffic/

flow of vehicles 2012

2011

2009

2012

2011

2009

2012

2011

2009

+56

+57

+36

+68

+59

+52

+64

+61

+57

74


71

64

72

70

62

71

68

58

13

19

16

14

18

7

9

7

14

15

10

13

18

21

22

35

20 40 60 80




INFRASTRUCTURE

Repair of bad roads

and drainage

Providing

information on

permits, licenses or

paying of taxes



Being prepared for

natural disasters

INSTITUTIONAL

2012

2011

2012

2011

2009

2012

2011

2009

+57

+49

+62

+57

+45

+50

+46

+23



38

75


59

54

46

64

59

52

66

60

51

23

26

30

17

22

24

17

19

23

12

14

20

14

16

23

12

16

22

20 40 60 80




INSTITUTIONAL Satisfied Undecided Dissatisfied NET*

Providing legal

services

Collecting taxes


Setting up of

monitoring systems

for devt projects/

programs with

NGO/PO participation 2012

2011

2009

2012

2011

2009

2012

2011

2009

+47

+40

+26

+50

+42

+29

+55

+44

+29

76






Consulting the

people

Generating

additional funds for

the city govt.


Making information

regarding revenues,

expenditures and

operations of the

city/municipal govt.

easily available to

citizens

51

49

41

55

54

46

62

62

52

24

25

28

23

25

28

18

19

23

17

19

28

15

16

22

17

17

22

20 40 60 80

2012

2011

2009

2012

2011

2009

2012

2011

2009

+34

+30

+13

+40

+38

+24

+45

+45

+29



39

77






Eradicating graft

and corruption


39

40

32

21

22

19

33

33

47

20 40 60 80

2012

2011

2009

+ 6

+ 7

-15

78


TRUST RATINGS OF CITY/MUNICIPAL OFFICIALS AND

INSTITUTIONS, PHILIPPINES, SEP 2009, JUL 2011, AUG 2012 page 1 of 2


Mayor (100)

Vice-Mayor (100)



Barangay

Chairman (100) 78

81

75

76

80

81

78

8

8

13

16

9

10

10

14

10

10

7

11

9

12

20 40 60 80

2012

2011

2012

2011

2012

2011

2009

+64

+72

+65

+69

+69

+72

+66



40

79


TRUST RATINGS OF CITY/MUNICIPAL OFFICIALS AND

INSTITUTIONS, PHILIPPINES, SEP 2009, JUL 2011, AUG 2012 page 2 of 2


City/Municipal

Council (100)

City/Municipal

Police (100)



Governor (94)

20 40 60 80

67

76

71

68

63

73

75

64

13

14

15

16

17

15

16

18

11

8

13

14

20

11

7

17

2012

2011

2012

2011

2009

2012

2011

2009

+56

+68

+58

+54

+42

+61

+67

+47

80


SATISFACTION WITH THE DEPARTMENT OF INTERIOR AND

LOCAL GOVERNMENT, JUL 2011 AND AUG 2012

* % Satisfied MINUS % Dissatisfied, correctly rounded. Don’t Know and Refused responses are not shown. Q. Maaari po bang pakisabi ninyo kung gaano kayo nasisiyahan o hindi nasisiyahan sa pagganap ng tungkulin ng KAGAWARAN NG PANLOOB AT LOKAL NA PAMAHALAAN o DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT (DILG) sa paggabay sa mga lokal na pamahalaan? Kayo ba ay LUBOS NA NASISIYAHAN, MEDYO NASISIYAHAN, HINDI TIYAK KUNG NASISIYAHAN O HINDI, MEDYO HINDI NASISIYAHAN, LUBOS NA HINDI NASISIYAHAN, HINDI SAPAT ANG KAALAMAN TUNGKOL SA SERBISYO AT TUNGKULIN NG DILG, o WALA PA KAYONG NARINIG O NABASA KAHIT NA KAILAN TUNGKOL SA DILG?

% o

f h

ou

se

ho

ld h

ea

ds

Agree

Undecided

Disagree

Jul 2011 Aug 2012

Net *

58 70

18 13

11 7

20

40

60

80

+48 +63



41

#52 Malingap Street,

Sikatuna Village, Quezon City

Tels: 926-4308, 924-4456, 924-4458, 924-4465

E-mail: [email protected]

the 2012 survey on good local governance oct 29 - 2012 sw… · ncr - aug 22-28 300 household heads...

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