The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
1
The 2012 Survey on Good
Local Governance SWS August 20-28, 2012 National Survey
29 October 2012
Crowne Plaza Hotel, Ortigas Avenue
Quezon City
2
Survey on Good Local Governance SWS August 20-28, 2012 Survey
The 2012 Survey
on Good Local Governance
Survey Background
Fieldwork Sample Error Dates Sizes Margins
PHILIPPINES : Aug 20-28 1,500 household heads ±2.5%
NCR - Aug 22-28 300 household heads ±5.7%
No./Cen. Luzon - Aug 21-28 300 household heads ±5.7%
South Luzon - Aug 20-26 300 household heads ±5.7%
Visayas - Aug 21-28 300 household heads ±5.7%
Mindanao - Aug 20-27 300 household heads ±5.7%
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
2
3
Survey on Good Local Governance SWS August 20-28, 2012 Survey
2009 and 2011 Surveys on Good
Local Governance Fieldwork Sample Error Dates Sizes Margins
Sep 2009
PHILIPPINES : Sep 26-29 1,200 household heads ±3%
Metro Manila : Sep 26-28 300 household heads ±4%
Balance Luzon : Sep 26-29 300 household heads ±4%
Visayas : Sep 26-29 300 household heads ±4%
Mindanao : Sep 26-28 300 household heads ±4%
Jun 2011
PHILIPPINES : Jul 21-25 1,500 household heads ±2.5%
Bal. Luzon : Jul 21-25 400 household heads ±5%
Visayas : Jul 21-25 400 household heads ±5%
Mindanao : Jul 21-25 400 household heads ±5%
ARMM : Jul 21-25 300 household heads ±6%
Seal of Good Housekeeping (SGH) (page 1 of 2)
The Seal of Good Housekeeping for LGUs is in line with
the Department of Interior and Local Government’s (DILG)
commitment to elevate transparency, accountability,
participation and performance into an institutionalized
status.
It recognizes LGUs with good performance in four areas:
(1) Good Planning;
(2) Sound Fiscal Management;
(3) Transparency and Accountability; and
(4) Valuing of Performance Information.
LGUs with the Seal of Good Housekeeping will be entitled
to the Performance Challenge Fund.
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
3
5
Survey on Good Local Governance SWS August 20-28, 2012 Survey
Seal of Good Housekeeping (SGH) (page 2 of 2)
LGUs with the Seal of Good Housekeeping:
- Round 1 (as of Jul 15, 2011): 17 Cities
302 Municipalities
- Round 2 (as of Aug 23, 2011): 45 Provinces
43 Cities
456 Municipalities
- Round 3 (as of Dec 23, 2011): 24 Provinces
39 Cities
396 Municipalities
SGH-recipient LGUs in the SWS 2012 Survey of Good
Local Governance:
- 14 out of 36 randomly-selected cities (485 HHs)
- 25 out of 41 randomly-selected municipalities (335 HHs) (Source: http://dilg.gov.ph/ehemplo)
6
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SWS 2012 Survey of Good Local Governance
Sample Cities/Municipalities (page 1 of 3)
North/Central Luzon
1. Bagac, Bataan*
2. Limay, Bataan*
3. Baguio City, Benguet
4. Buguias, Benguet*
5. City of San Jose Del Monte,
Bulacan
6. Bulacan, Bulacan*
7. Norzagaray, Bulacan*
8. Balagtas, Bulacan*
9. San Miguel, Bulacan*
10. Plaridel, Bulacan
11. Sta. Maria, Ilocos Sur*
12. City of Tarlac, Tarlac*
13. Moncada, Tarlac*
14. Paniqui, Tarlac*
15. Gerona, Tarlac*
South Luzon
1. Legazpi City, Albay*
2. Polangui, Albay*
3. Naga City, Camarines Sur
4. Sipocot, Camarines Sur
5. Sagnay, Camarines Sur
6. San Jose, Camarines Sur*
7. City of Dasmarinas, Cavite*
8. Magallanes, Cavite*
9. Tanza, Cavite*
10. Indang, Cavite*
11. San Pedro, Laguna*
12. Nagcarlan, Laguna*
13. Pagsanjan, Laguna
14. Pila, Laguna
15. Roxas, Palawan*
* Seal of Good Housekeeping Awardees.
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
4
7
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SWS 2012 Survey of Good Local Governance
Sample Cities/Municipalities (page 2 of 3)
National Capital Region 1. Quezon City 2. Manila 3. Kalookan City 4. City of Paranaque 5. City of Pasig 6. City of Valenzuela 7. City of Taguig 8. City of Las Pinas 9. City of Makati 10. City of Mandaluyong 11. City of Marikina 12. City of Muntinlupa 13. City of Malabon 14. City of Navotas 15. Pasay City 16. City of Pateros 17. City of San Juan
Visayas
1. Jamindan, Capiz*
2. President Roxas, Capiz
3. Cebu City, Cebu*
4. Lapu-Lapu City, Cebu
5. Alcoy, Cebu
6. Balamban, Cebu*
7. San Remigio, Cebu
8. Tabogon, Cebu
9. Bago City, Negros Occ.*
10. Bacolod City, Negros Occ.*
11. Cadiz City, Negros Occ.*
12. E. B. Magalona, Negros Occ.*
13. Dumaguete City, Negros Or.*
14. City of Bayawan, Negros Or.
15. Jiabong, Western Samar
* Seal of Good Housekeeping Awardees.
8
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SWS 2012 Survey of Good Local Governance
sample Cities/Municipalities (page 3 of 3)
Mindanao
1. City of Bayugan, Agusan Del Sur*
2. San Francisco, Agusan Del Sur
3. City of Panabo, Davao (Davao Del
Norte)*
4. City of Tagum, Davao (Davao Del
Norte)*
5. Carmen, Davao (Davao Del Norte)
6. Buldon, Maguindanao
7. Ampatuan, Maguindanao*
8. Cagayan De Oro City, Misamis
Oriental*
Mindanao
9. City of El Salvador, Misamis
Oriental*
10. Jasaan, Misamis Oriental*
11. City of Koronadal, South
Cotabato*
12. General Santos City, South
Cotabato*
13. Tupi, South Cotabato
14. Titay, Zamboanga Sibugay
15. Tungawan, Zamboanga Sibugay
* Seal of Good Housekeeping Awardees.
NOTE: The classification of cities (in italics) and municipalities are based on the National
Statistics Office (NSO) Barangay Reference File (CPH – 2000).
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
5
9
Survey on Good Local Governance SWS August 20-28, 2012 Survey
Outline
• Economic Indicators
• Access to Information
• Corruption in Government
• Citizen Participation in governance
• Disaster Preparedness of the City/Municipal Government
• Quality of Transactions with Government
• Quality of Governance
10
Survey on Good Local Governance SWS August 20-28, 2012 Survey
CHANGE IN QUALITY OF LIFE IN THE PAST 6 MONTHS,
PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
Better now than
6 months ago
Same as
before
Worse now than
6 months ago
* % Better Now MINUS % Worse Now, correctly rounded. Blank spaces are Don’t Know and Refused responses.
Q1. Kung ikukumpara ang uri ng inyong kasalukuyang pamumuhay sa nakaraang 6 na buwan, masasabi ba ninyo
na ang inyong uri ng pamumuhay ay… MAS MABUTI KAYSA SA NAKARAANG 6 NA BUWAN; KAPAREHO NG
DATI; o MAS MASAMA NGAYON KAYSA SA NAKARAANG 6 NA BUWAN?
NET*
% of household heads
-23
-14
-32
15
18
13
46
49
42
38
32
45
20 40 60 80
Aug 2012
Jul 2011
Sep 2009
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
6
11
Survey on Good Local Governance SWS August 20-28, 2012 Survey
EXPECTED CHANGE IN QUALITY OF LIFE IN THE NEXT 12
MONTHS, PHILIPPINES: APR 1984 TO MAY 2012 (Adults);
SEP 2009 TO AUG 2012 (Household heads) MARCOS CORY AQUINO RAMOS ESTRADA ARROYO BENIGNO AQUINO III
Q2. In your opinion, what will be the quality of your life in the coming 12 months?
Would you say that it ... (Will be better, Same, Will be worse)
Optimists : "Will be better“ Pessimists: "Will be worse"
% o
f ad
ult
s/h
ou
seh
old
he
ad
s
Adults optimists 38%
Adults pessimists 8%
1984 1986 1992 1998 2001 2004 2010 2012
10
30
50
70
HHHs
optimists 37%
HHHs
pessimists 7%
12
Survey on Good Local Governance SWS August 20-28, 2012 Survey
EXPECTED CHANGE IN THE LOCAL ECONOMY IN THE NEXT
12 MONTHS, PHILIPPINES, SEP 2009, JUL 2011, AUG 2012
* % Will be better MINUS % Will be worse, correctly rounded. Blank spaces are Don’t Know and Refused
responses.
Q3. Sa darating na 12 buwan, ano sa palagay ninyo ang mangyayari sa ekonomiya ng inyong lungsod/bayan?
Masasabi ba ninyo na ito ay: BUBUTI, KAPAREHO LANG, o SASAMA?
Will be better Same Will be worse NET*
+18
+31
35
39
31
41
39
34
10
8
14
20 40 60 80
Aug 2012
Jul 2011
Sep 2009
+25
% of household heads
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
7
13
Survey on Good Local Governance SWS August 20-28, 2012 Survey
MOST IMPORTANT LOCAL PROBLEM, PHILIPPINES,
SEP 2009, JUL 2011, AND AUG 2012
Note: Don’t Know and Refused responses are not shown. Q11. Ano naman po sa palagay ninyo ang pinakamabigat na problema ng inyong lungsod/bayan sa kasalukuyan? (OPEN-ENDED/UNAIDED) (PROBE FOR ONE SPECIFIC ANSWER ONLY)
% o
f h
ou
seh
old
he
ad
s 44
13
5
12
3 4 2 2
16
36
11 9
12
2 3 3 1
21
30
18 14
12
4 4 2 1
14 20
40
Sep 2009 Jul 2011 Aug 2012
14
Survey on Good Local Governance SWS August 20-28, 2012 Survey
GOVERNMENT UNIT WITH MAIN RESPONSIBILITY OF SOLVING
THE MOST IMPORTANT PROBLEM OF THE CITY/MUNICIPALITY:
OVERALL, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who mentioned a specific local problem)
Q12. Batay po sa inyong nalalaman, sino po ang may pangunahing responsibilidad sa paglutas ng problemang ito?
40
8
31
20
35
13
31
19 22
10
42
23 20
40
National Provincial City/Municipal Barangay
Sep 2009 Jul 2011 Aug 2012
% o
f h
ou
seh
old
he
ad
s
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
8
15
Survey on Good Local Governance SWS August 20-28, 2012 Survey
National
Provincial
City/Municipal
Barangay
GOVERNMENT UNIT WITH THE MAIN RESPONSIBILITY OF
SOLVING SPECIFIC PROBLEMS OF THE CITY/MUNICIPALITY,
PHILIPPINES, SEP 2009, JUL 2011, AUG 2012 (Row %) (Base: Total who mentioned a specific local problem)
(page 1 of 3)
17 19 23 14 12 15
29 28 27
26 31
42
24 23
34
37 38 47
7
13
10
9 12
10
2
20 9
34
35 22
52 50 38
31
13 14
20
40
60
80
Sep 2009
Jul 2011
Aug 2012
Sep 2009
Jul 2011
Aug 2012
Sep 2009
Jul 2011
Aug 2012
OVERALL ECONOMY SOCIAL SERVICES
Note: Blank spaces are Don’t Know and Refused responses.
% o
f h
ou
seh
old
he
ad
s
16
Survey on Good Local Governance SWS August 20-28, 2012 Survey
National
Provincial
City/Municipal
Barangay
GOVERNMENT UNIT WITH THE MAIN RESPONSIBILITY OF
SOLVING SPECIFIC PROBLEMS OF THE CITY/MUNICIPALITY,
PHILIPPINES, SEP 2009, JUL 2011, AUG 2012 (Row %) (Base: Total who mentioned a specific local problem)
(page 2 of 3) CRIME INFRASTRUCTURE ENVIRONMENT
Note: Blank spaces are Don’t Know and Refused responses.
% o
f h
ou
seh
old
he
ad
s
33 36 25
32 26 30 25 35
43
39 42
54 35 34
44 54 38
39
6 7 6
13 15
11 11
11
11 21 14 13 20 25
14 10 16 6
20
40
60
80
Sep 2009
Jul 2011
Aug 2012
Sep 2009
Jul 2011
Aug 2012
Sep 2009
Jul 2011
Aug 2012
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
9
17
Survey on Good Local Governance SWS August 20-28, 2012 Survey
National
Provincial
City/Municipal
Barangay
GOVERNMENT UNIT WITH THE MAIN RESPONSIBILITY OF
SOLVING SPECIFIC PROBLEMS OF THE CITY/MUNICIPALITY,
PHILIPPINES, SEP 2009, JUL 2011, AUG 2012 (Row %) (Base: Total who mentioned a specific local problem)
(page 3 of 3) GOVERNANCE SECURITY DEMOCRACY
Note: Blank spaces are Don’t Know and Refused responses.
% o
f h
ou
seh
old
he
ad
s
9 1
15 19 8
26
4 3 0
32 34
49 50
58
42
40 31
51
10 6
14 5 9 12
20 31 0
49 59
16 26 24 20 36 30
41
20
40
60
80
Sep 2009
Jul 2011
Aug 2012
Sep 2009
Jul 2011
Aug 2012
Sep 2009
Jul 2011
Aug 2012
18
Survey on Good Local Governance SWS August 20-28, 2012 Survey
56
64
70
62
54
62
58
50
60
20 40 60 80
% AWARE OF INFORMATION ON PROJECTS OR PROGRAMS BY
CITY/MUNICIPAL GOVERNMENT, BY AREA AND SEAL OF GOOD
HOUSEKEEPING (SGH), AUG 2012
Note: None and Refused responses are not shown. Q13. May narinig o nabasa na ba kayo na anumang impormasyong tungkol sa mga proyekto o programa na ipinatutupad ng inyong pamahalaang lungsod/bayan?
Non-SGH
SGH
MINDANAO
VISAYAS
South Luzon
No./Cen. Luzon
BAL. LUZON
NCR
Total PH
% of household heads
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
10
19
Survey on Good Local Governance SWS August 20-28, 2012 Survey
PROJECTS/PROGRAMS BY CITY/MUNICIPAL GOVERNMENT,
AUG 2012
Road improvement/
construction
22%
Infrastructure 17
Health 5
Conditional cash transfer
(4Ps)
4
Agricultural assistance 3
Street lighting/Electricity 3
Disaster prevention, rescue,
and relief
2
Education 2
Beautification and sanitation 2
Waste management 2
Livelihood assistance 2%
Housing 2
Employment 1
Environmental protection 1
Water supply 1
Public safety 1
Social welfare 1
Traffic/road management 1
Community development 1
Others (Below. 0.5%) 2
None 31
Don't know/refused 9
Q13. May narinig o nabasa na ba kayo na anumang impormasyong tungkol sa mga proyekto o programa na ipinatutupad ng inyong pamahalaang lungsod/bayan? KUNG OO: Anu-anong proyekto o programa ito? Ano pa po? (OPEN-ENDED; MULTIPLE RESPONSES ALLOWED)
20
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SOURCES OF INFORMATION ON THE PROJECTS/PROGRAMS
BY CITY/MUNICIPAL GOVERNMENT, AUG 2012 (Base: Total aware of any project/program)
Q14. IF AWARE: Maari po ba ninyong sabihin kung aling tatlo (3) ang pinaka-pinagkukunan ninyo ng impormasyon tungkol sa proyekto o programa na ipinatutupad ng inyong pamahalaang lungsod/bayan? (SHOWCARD; UP TO THREE RESPONSES ONLY)
53
34 30
25
19 14 13
10
2 2 0.4
20
40
% o
f h
ou
seh
old
head
s
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
11
21
Survey on Good Local Governance SWS August 20-28, 2012 Survey
77
79
81
77
79
90
80
8
6
9
10
10
4
8
15
15
8
12
10
5
12
20 40 60 80
SATISFACTION WITH THE INFORMATION ON
PROJECTS/PROGRAMS FROM CITY/MUNICIPAL GOVERNMENT,
BY AREA, AUG 2012
Satisfied Undecided Dissatisfied NET*
% of household heads
+62
+64
+73
+65
+69
+85
+68
MINDANAO
VISAYAS
South Luzon
No./Cen. Luzon
BAL. LUZON
NCR
Total PH
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
Q15. IF AWARE: Gaano po kayo nasisiyahan o hindi nasisiyahan sa mga impormasyong ipinararating ng inyong pamahalaang lungsod/bayan tungkol sa mga proyekto o programa na kanilang ipinatutupad? Kayo ba ay… (SHOWCARD)? Kayo ba ay LUBOS NA NASISIYAHAN, MEDYO NASISIYAHAN, HINDI TIYAK KUNG NASISIYAHAN O HINDI, MEDYO HINDI NASISIYAHAN O LUBOS NA HINDI NASISIYAHAN)?
22
Survey on Good Local Governance SWS August 20-28, 2012 Survey
% AWARE OF GOVERNANCE REFORMS IMPLEMENTED BY
CITY/MUNICIPAL GOVERNMENT, BY AREA AND SEAL OF GOOD
HOUSEKEEPING (SGH), AUG 2012
Note: None and Refused responses are not shown.
Q20. May narinig o nabasa na ba kayo na anumang repormang panggobyerno na ipinatutupad ng inyong pamahalaang lungsod/bayan? KUNG OO: Anu-anong repormang panggobyerno ito? Ano pa po? (OPEN-ENDED; MULTIPLE RESPONSES ALLOWED)
Non-SGH
SGH
MINDANAO
VISAYAS
South Luzon
No./Cen. Luzon
BAL. LUZON
NCR
Total PH
% of household heads
36
49
44
48
39
48
43
38
43
20 40 60 80
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
12
23
Survey on Good Local Governance SWS August 20-28, 2012 Survey
GOVERNANCE REFORMS IMPLEMENTED BY
CITY/MUNICIPAL GOVERNMENT, AUG 2012
Road improvement/ construction
9%
Infrastructure 6
Waste management 6
Public safety and order 4
Health 4
Environmental protection 3
Youth-oriented 3
Traffic/road management 2
Beautification and sanitation 2
Agriculture 2
Education 2
Social welfare 2
Disaster preparedness 1%
Livelihood 1
Street lighting/Electricity 1
4Ps 1
Housing 1
Community development 1
Water supply/storage 1
Tourism 1
Others (below 0.5%) 1
None 41 Don't know/Refused 16
Note: None and Refused responses are not shown.
Q20. May narinig o nabasa na ba kayo na anumang repormang panggobyerno na ipinatutupad ng inyong pamahalaang lungsod/bayan? KUNG OO: Anu-anong repormang panggobyerno ito? Ano pa po? (OPEN-ENDED; MULTIPLE RESPONSES ALLOWED)
24
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SOURCES OF INFORMATION ON THE GOVERNANCE REFORMS
IMPLEMENTED BY CITY/MUNICIPAL GOVERNMENT, AUG 2012
Q21. IF AWARE OF GOVERNANCE REFORMS: Maari po ba ninyong sabihin kung aling tatlo (3) ang pinaka-pinagkukunan ninyo ng impormasyon tungkol sa mga repormang panggobyerno ng inyong pamahalaang lungsod/bayan? (SHOWCARD) (UP TO THREE RESPONSES ONLY)
% o
f h
ou
seh
old
head
s
45
35 33 29
22
14 11
8 3 2 1
20
40
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
13
25
Survey on Good Local Governance SWS August 20-28, 2012 Survey
72
83
78
82
80
75
78
17
8
13
13
13
12
13
11
8
7
4
5
10
8
20 40 60 80
EFFECTIVENESS OF GOVERNANCE REFORMS IMPLEMENTED BY
CITY/MUNICIPAL GOVERNMENT, BY AREA, AUG 2012
Effective Undecided Not effective NET*
MINDANAO
VISAYAS
South Luzon
No./Cen. Luzon
BAL. LUZON
NCR
Total PH
% of household heads
* % Effective MINUS % Not Effective, correctly rounded. Blank spaces are Don’t Know and Refused responses.
Q22. Sa inyong palagay, gaano po ka-epektibo o hindi ka-epektibo ang mga repormang panggobyerno na ito?. Ito ba ay… (TALAGANG EPEKTIBO; MEDYO EPEKTIBO; HINDI TIYAK KUNG EPEKTIBO O HINDI EPEKTIBO; MEDYO HINDI EPEKTIBO; TALAGANG HINDI EPEKTIBO)?
+61
+76
+72
+78
+75
+65
+71
26
Survey on Good Local Governance SWS August 20-28, 2012 Survey
Citizen’s Charter
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
14
27
Survey on Good Local Governance SWS August 20-28, 2012 Survey
Note: Blank spaces are Don’t Know and Refused responses.
Q28. Ang Citizen’s Charter ay listahan ng mga pamantayan ng paninilbihan para sa lahat ng ahensiya ng gobyerno na dapat naka-paskil bilang information billboard sa main entrance o sa mga lugar na madaling makita, at nakalathala sa Ingles, Pilipino, o lokal na lengwahe, na nagde-detalye ng: 1) hakbang sa pagkuha ng serbisyo; 2) ang mga taong responsable sa bawat hakbang; 3) ang kabuuang oras na aabutin para makumpleto ang buong proseso; 4) mga dokumento na kailangang ipakita ng customer; 5) presyo ng mga dapat bayaran, kung kinakailangan, at; 6) mga hakbang sa pagsasampa ng reklamo. May narinig o nabasa na po ba kayo tungkol dito, o ngayon lang ninyo ito narinig?
AWARENESS OF THE CITIZEN’S CHARTER,
PHILIPPINES, JUL 2011 AND AUG 2012
Previously Aware Heard only now
% of household heads
43
38
57
61
20 40 60 80
Aug 2012
Jul 2011
28
Survey on Good Local Governance SWS August 20-28, 2012 Survey
COMPLIANCE WITH FULL DISCLOSURE POLICY:
DEVELOPMENT PLANS, BUDGET, PROCUREMENT, AND
EXPENDITURES, PHILIPPINES, JUL 2011 AND AUG 2012 Can be easily
seen or found Don’t Know/
Can’t Tell Cannot be easily
seen or found
Note: Blank spaces are Don’t Know and Refused responses. Q16-19. Ang lahat ng pamahalaang lokal ay may tungkuling isa-publiko ang kanilang planong pangkaunlaran o development at investment plans, badyet, procurement, at pinagkakagastusan sa pamamagitan ng pagpaskil ng mga ito sa main entrance o sa mga lugar na madaling makita, sa webpage, at sa mga pahayagan ng komunidad o pahayagang may pangkalahatang sirkulasyon. Pakisabi po kung ang mga sumusunod na impormasyon ay madaling makita o mahanap sa inyong pamahalaang lungsod/bayan?
25
25
27
27
23
26
28
30
51
48
48
44
52
47
49
46
25
27
25
29
25
27
23
24
20 40 60 80
Aug 2012
Jul 2011
Aug 2012
Jul 2011
Aug 2012
Jul 2011
Aug 2012
Jul 2011 DEVELOPMENT
PLANS
BUDGET
PROCUREMENT
EXPENDITURES
% of household heads
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
15
29
Survey on Good Local Governance SWS August 20-28, 2012 Survey
WHETHER CORRUPTION IS PART OF THE WAY GOVERNMENT
WORKS OR GOVERNMENT CAN BE RUN WITHOUT IT,
PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
Note: Don’t know and Refused responses are not shown. Q72. At sa dalawang ito naman po, alin ang mas malapit sa inyong opinyon: ANG KORUPSYON AY BAHAGI NG PAGPAPATAKBO NG GOBYERNO SA PILIPINAS O ANG GOBYERNO AY MAPAPATAKBO NANG WALANG KORUPSYON?
“The government
can be run without
corruption”
“Corruption is part
of the way
government works”
54 65 64
42 33 35
20
40
60
80
Sep 2009 Jul 2011 Aug 2012
% o
f h
ou
seh
old
he
ad
s
30
Survey on Good Local Governance SWS August 20-28, 2012 Survey
WHETHER CORRUPTION IS WRONG BECAUSE IT IS IMORAL OR BECAUSE IT HURTS THE COUNTRY’S DEVELOPMENT,
PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
Note: Don’t know and Refused responses are not shown.
Q73. At sa dalawang ito naman po, alin ang mas malapit sa inyong opinyon: ANG KORUPSYON AY MALI SAPAGKAT
ITO AY IMORAL O ANG KORUPSYON AY MALI SAPAGKAT ITO AY NAKAKASAMA SA PAG-UNLAD NG ATING BANSA
“Corruption is
wrong because it
hurts the country's
development”
“Corruption is
wrong because it is
immoral”
Sep 2009 Jul 2011 Aug 2012
% o
f h
ou
seh
old
he
ad
s
76 76 81
22 23 18
20
40
60
80
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
16
31
Survey on Good Local Governance SWS August 20-28, 2012 Survey
WHETHER THE SOURCES OF CORRUPTION ARE THE CITIZENS
WHO BRIBE OR THE GOVERNMENT EMPLOYEES WHO ASK
FOR BRIBES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
Note: Don’t know and Refused responses are not shown.
Q74. At alin pa rin po sa dalawang ito naman po, alin ang mas malapit sa inyong opinyon: ANG
PINANGGAGALINGAN NG KORUPSYON AY ANG MGA MAMAMAYAN NA NANUNUHOL O ANG PINANGGAGALINGAN
NG KORUPSYON AY ANG MGA EMPLEYADO NG GOBYERNO NA NANGHIHINGI NG SUHOL?
“The sources of
corruption are
government
employees who ask
for bribes”
“The sources of
corruption are
citizens who bribe”
Sep 2009 Jul 2011 Aug 2012
% o
f h
ou
seh
old
he
ad
s
69 72 67
25 23 29
20
40
60
80
32
Survey on Good Local Governance SWS August 20-28, 2012 Survey
IF A BUSINESSMAN OR A GOVERNMENT OFFICIAL ARE
INVOLVED IN CORRUPTION, WHO IS MORE TO BLAME?
PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
Official only
Sep 2009 Jul 2011 Aug 2012
% o
f h
ou
seh
old
he
ad
s
18 19 19
8 9 6
63 61 67
5 3 2 4 5 4
20
40
60
80
Mostly the official, somewhat the businessman
Both are equally to blame
Mostly the businessman, somewhat the official
Businessman only
Note: Don’t know and Refused responses are not shown.
Q75. Kapag may korupsyong kasangkot ang isang negosyante at isang opisyal ng pamahalaang lungsod/bayan, sino
sa palagay ninyo ang dapat sisihin? (ANG OPISYAL LAMANG, KADALASAN ANG OPISYAL, AT MEDYO ANG
NEGOSYANTE, PAREHONG DAPAT NA SISIHIN, KADALASAN ANG NEGOSYANTE, AT MEDYO ANG OPISYAL, ANG
NEGOSYANTE LAMANG)
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
17
33
Survey on Good Local Governance SWS August 20-28, 2012 Survey
WHETHER GIVING GIFTS OR MONEY TO A CITY/MUNICIPAL
GOVERNMENT EMPLOYEE TO SPEED UP PROCESSING IS PROPER
OR NOT, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
Not proper to give gifts nor money %
of
ho
us
eh
old
he
ad
s
Proper to give gifts but not proper to give money
Not proper to give gifts but proper to give money
Proper to give gifts or money
Note: Don’t Know and Can’t Tell responses are not shown. Q76. Pakisabi lang po kung ang pagbibigay ng regalo o pera sa isang empleyado ng inyong pamahalaang lungsod/bayan na nakatulong na mapabilis ang pagproproseso ng mga papeles ninyo ay tama o hindi tama. (TAMA LANG ANG MAGBIGAY NG REGALO O PERA, HINDI TAMANG MAGBIGAY NG REGALO O PERA, TAMA LANG MAGBIGAY NG REGALO PERO HINDI TAMA ANG MAGBIGAY NG PERA, HINDI TAMA ANG MAGBIGAY NG REGALO PERO TAMA ANG MAGBIGAY NG PERA)
Sep 2009 Jul 2011 Aug 2012
61 63 65
14 17 14
8 9 11
13 9 9
20
40
60
80
34
Survey on Good Local Governance SWS August 20-28, 2012 Survey
OPINION ON HAVING FIXERS OR PEOPLE WHO OFFER TO HELP
FOR A FEE, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
Always wrong
% o
f h
ou
seh
old
he
ad
s
Wrong in most cases
Wrong only sometimes
Not wrong at all Sep 2009 Jul 2011 Aug 2012
46 48 55
20 21 20
23 22 19
5 5 4
20
40
60
80
Note: Don’t Know and Can’t Tell responses are not shown.
Q77. Ano po ang masasabi ninyo sa pagkakaroon ng mga fixers o mga taong nag-aalok ng tulong na may bayad sa mga loob ng pamahalaang lungsod/bayan. Ito po ba ay…? (PALAGING MALI, KADALASAN AY MALI, MALI PAMINSAN-MINSAN LANG, o HINDI MALI KAILANMAN)
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
18
35
Survey on Good Local Governance SWS August 20-28, 2012 Survey
TEST STATEMENT: “A person like me cannot do anything to
reduce corruption in my city/municipality” PHILIPPINES,
SEP 2009, JUL 2011, AND AUG 2012 %
of
ho
us
eh
old
he
ad
s
Agree
Undecided
Disagree
Sep 2009 Jul 2011 Aug 2012
45 44 48
17 18 15
37 37 37
20
40
60
80
Net * + 8 +7 +11
* Net figures (% Agree minus % Disagree) correctly rounded. Don’t Know and Refused responses are not shown.
Q78. KAYO PO BA AY SUMASANG-AYON O HINDI SUMASANG-AYON SA MGA SUMUSUNOD NA PANGUNGUSAP.: ANG ISANG TAONG KATULAD KO AY WALANG MAGAGAWA UPANG MABAWASAN ANG KORUPSYON SA AKING LUNGSOD/BAYAN.
36
Survey on Good Local Governance SWS August 20-28, 2012 Survey
TEST STATEMENT: “It is easy for anyone who wants to bid on a
city/municipal government contract to get information about the
bidding.” PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
% o
f h
ou
seh
old
he
ad
s
Agree
Undecided
Disagree
Sep 2009 Jul 2011 Aug 2012
Net *
31 39
47
35 33
28
26 22 20
20
40
60
80
+ 5 +18 +27
* Net figures (% Agree minus % Disagree) correctly rounded. Don’t Know and Refused responses are not shown.
Q79. KAYO PO BA AY SUMASANG-AYON O HINDI SUMASANG-AYON SA MGA SUMUSUNOD NA PANGUNGUSAP.: MADALI PARA SA SINUMAN NA GUSTONG MAG-BID SA MGA KONTRATA NG PAMAHALAANG LUNGSOD/BAYAN NA MAKAKUHA NG IMPORMASYON TUNGKOL SA BIDDING.
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
19
37
Survey on Good Local Governance SWS August 20-28, 2012 Survey
Note: Don’t Know and Can’t Tell responses are not shown.
Q80. Gaano kalaki, sa palagay ninyo, ang korupsyon sa ating gobyerno? (TALAGANG MALAKI; MEDYO MALAKI; KAUNTI; WALA)
OPINION ON EXTENT OF CORRUPTION IN THE GOVERNMENT,
PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
% o
f h
ou
seh
old
he
ad
s
A lot
Some
None
Sep 2009 Jul 2011 Aug 2012
58 47 51
29
32 28
7 11 12
3 4 3
20
40
60
80 A little
38
Survey on Good Local Governance SWS August 20-28, 2012 Survey
LEVEL OF GOVERNMENT WHERE CORRUPTION HAPPENS,
PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who say there is corruption the government)
Note: Don’t Know and Can’t Tell responses are not shown.
Q81. Sa iba’t ibang lebel ng gobyerno, saan sa palagay ninyo may nangyayaring korupsyon? Ito po ba ay sa…? (SHOWCARD) Saan pa po? (PAMAHALAANG NASYONAL, PAMAHALAANG PANLALAWIGAN, PAMAHALAANG LUNGSOD/BAYAN, PAMAHALAANG BARANGAY).
88 84
79
52 59
47
58 64
68
37 38 37
20
40
60
80
National Provincial City/Municipal Barangay
% o
f h
ou
se
ho
ld h
ea
ds
Sep 2009 Jul 2011 Aug 2012
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
20
39
Survey on Good Local Governance SWS August 20-28, 2012 Survey
19 25 22
44 38 44
25 29 25
9 8 9
20
40
60
80
Note: Refused responses are not shown.
Q82. At dito naman po sa inyong lungsod/bayan… gaano kalaki, sa inyong palagay, ang korupsyon sa inyong pamahalaang lungsod/bayan? (TALAGANG MALAKI; MEDYO MALAKI; KAUNTI; WALA)
EXTENT OF CORRUPTION IN THE CITY/MUNICIPAL
GOVERNMENT, PH, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who say there is corruption in the city/mun. government)
% o
f h
ou
seh
old
he
ad
s
A lot
Some
None
Sep 2009 Jul 2011 Aug 2012
A little
40
Survey on Good Local Governance SWS August 20-28, 2012 Survey
CITY/MUNICIPAL GOVERNMENT OFFICES WHERE THERE IS
CORRUPTION, PHILIPPINES, JUL 2011 AND AUG 2012 (Base: Total
who say there is corruption in the city/municipal government)
(page 1 of 3)
Jul11 Aug12
Rank % Rank %
Budget Office 1 40 1 48
Mayor’s Office 2 30 2 32
Engineer’s Office 3 20 3 30
Treasurer’s Office 5-6 16 4 27
Business Permit and Licensing Office 5-6 16 5 24
Transport and Traffic Management Office 7 15 6 19
Accountant Office 9 12 7 18
Public Market Office 12 9 8 16
Barangay Affairs and Public Assistance Center 4 17 9-11 13
Assessors Office 13-14 8 9-11 13
Agriculture Office 8 13 9-11 13
Civil Registrar’s Office 15-17 7 12 12
Planning and Development Office 15-17 7 13-14 11
Housing And Development Office 10 11 13-14 11
Administrator’s Office 13-14 8 15 10
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
21
41
Survey on Good Local Governance SWS August 20-28, 2012 Survey
CITY/MUNICIPAL GOVERNMENT OFFICES WHERE THERE IS
CORRUPTION, PHILIPPINES, JUL 2011 AND AUG 2012 (Base: Total
who say there is corruption in the city/municipal government)
(page 2 of 3)
Jul11 Aug12
Rank % Rank %
Social Welfare and Development Office 15-17 7 16 9
Legal Office 18 6 17-18 8
Environment and Natural Resources Office 21-23 4 17-18 8
Health Office 11 10 19 7
Employment Service Office 19-20 5 20-21 6
Architect Office 21-23 4 20-21 6
General Services Office 21-23 4 22-26 5
Urban Poor Affairs Office 24-26 3 22-26 5
Waterworks System 19-20 5 22-26 5
Tourism Office 27-33 2 22-26 5
Cooperative Development Office 24-26 3 22-26 5
Human Resource Management Office/City
Personnel Office 27-33 2 27-31 4
Office of the SP Secretary 27-33 2 27-31 4
42
Survey on Good Local Governance SWS August 20-28, 2012 Survey
CITY/MUNICIPAL GOVERNMENT OFFICES WHERE THERE IS
CORRUPTION, PHILIPPINES, JUL 2011 AND AUG 2012 (Base: Total
who say there is corruption in the city/municipal government)
(page 3 of 3)
Jul11 Aug12
Rank % Rank %
Population Office 27-33 2 27-31 4
Nutrition Office 24-26 3 27-31 4
Information Office 27-33 2 32-34 2
EDP/MIS Office 34 0.5 32-34 2
Veterinary Office 27-33 2 32-34 2
None/Don't Know/Refused 10 4
Q83a. At saan naman pong opisina ng pamahalaang lungsod/bayan mayroong korupsyon? Saan
pa po? (SHOW LIST; ALLOW MULTIPLE RESPONSE)
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
22
43
Survey on Good Local Governance SWS August 20-28, 2012 Survey
EXPERIENCE WITH CORRUPTION IN ANY CITY/MUNICIPAL
GOVERNMENT OFFICES, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who say there is corruption in the city/municipal government)
Note: Can’t Recall and Refused responses are not shown.
Q 84. Ito ba ay nabalitaan, nasaksihan, o naranasan ninyo mismo, ng sino mang miyembro ng inyong pamilya, o ng inyong kakilala? KUNG OO: Kailan po ito? NITO LANG NAKARAANG 6 NA BUWAN O MAHIGIT NA 6 NA BUWAN NG NAKARAAN? (MULTIPLE RESPONSE ALLOWED)
41
62 66
12 13 15
6 9 5
46
12 16 20
40
60
Heard
about
Experienced by
Self/family member
Experienced
by friend
Did not witness/
experience any
Sep 2009 Jul 2011 Aug 2012
% o
f h
ou
se
ho
ld h
ea
ds
44
Survey on Good Local Governance SWS August 20-28, 2012 Survey
WHETHER THE RESPONDENT REPORTED THE CORRUPTION
WITNESSED OR EXPERIENCED, PHILIPPINES, SEP 2009, JUL
2011, AND AUG 2012 (Base: Total who witnessed or experienced corruption
in any city/municipal government office)
Note: Refused responses are not shown.
Q85. Ini-report po ba ninyo ang korupsyon na ito na nasaksihan o naranasan ninyo mismo, ng miyembro ng inyong pamilya, o ng inyong kakilala? KUNG HINDI INI-REPORT: Bakit po hindi ninyo ini-report? (SHOWCARD) (ALLOW MULTIPLE RESPONSE)
18 7 14
82 93 86
20
40
60
80
% o
f h
ou
seh
old
he
ad
s
Reported
Did not report
Sep 2009 Jul 2011 Aug 2012
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
23
45
Survey on Good Local Governance SWS August 20-28, 2012 Survey
WHETHER THE RESPONDENT REPORTED THE CORRUPTION
WITNESSED OR EXPERIENCED, AND REASONS FOR NOT
REPORTING, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 (Base: Total who witnessed or experienced corruption in any city/municipal
government office)
Note: Refused responses are not shown.
Q85. Ini-report po ba ninyo ang korupsyon na ito na nasaksihan o naranasan ninyo mismo, ng miyembro ng inyong pamilya, o ng inyong kakilala? KUNG HINDI INI-REPORT: Bakit po hindi ninyo ini-report? (SHOWCARD) (ALLOW MULTIPLE RESPONSE)
Sep 2009 Jul 2011 Aug 2012
Reported 18% 7% 14%
Did not report 82 93 86
Did not know how or to whom to report 16 32 26
Nothing would be done about it anyway 26 54 18
Afraid of reprisal 20 18 17
It is standard practice anyway 21 58 13
It's too small a thing to bother about 15 32 12
I don’t want to betray anyone 18 5 12
Cannot prove the corruption 10 -- 7
46
Survey on Good Local Governance SWS August 20-28, 2012 Survey
CHANGE IN THE LEVEL OF CORRUPTION OVER THE PAST 12
MONTHS, PHILIPPINES, JUL 2011 AND AUG 2012 (Base: Total who say
there is corruption in the city/municipal government)
Note: Blank spaces are Don’t Know and Refused responses are not shown. Q86. Kung ikukumpara sa nakaraang labindalawang buwan, masasabi po ba ninyo na ang lawak ng korupsyon sa inyong PAMAHALAANG LUNGSOD/BAYAN ngayon ay…? (SHOWCARD)
% o
f h
ou
se
ho
ld h
ea
ds
More widespread now
Same as 12 months ago
Jul 2011 Aug 2012
29 33
32
44
24
23
20
40
60
80
More widespread 12 months ago
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
24
47
Survey on Good Local Governance SWS August 20-28, 2012 Survey
AWARENESS OF ANTI-CORRUPTION EFFORT OF THE
CITY/MUNICIPAL GOVERNMENT,
SEP 2009, JUL 2011, AND AUG 2012
Note: Don’t’ know and Refused responses are not shown.
Q87. Nitong nakaraang 12 buwan, may narinig o nabasa na po ba kayo na kahit anong gawain ng inyong PAMAHALAANG LUNGSOD/BAYAN para labanan ang korupsyon?
% o
f h
ou
seh
old
he
ad
s
Aware
Not aware
26 31 35
74 56
64
20
40
60
80
Sep 2009 Jul 2011 Aug 2012
48
Survey on Good Local Governance SWS August 20-28, 2012 Survey
20 40 60 80
TEST STATEMENT: “The opinions of the people are solicited before any development plans are implemented by our
city/municipal government”, BY AREA, AUG 2012
Agree Undecided Disagree NET*
% of household heads
* % Agree MINUS % Disagree, correctly rounded. Blank spaces are Don’t Know and Refused responses.
Q23. Gaano po kayo sumasang-ayon o hindi sumasang-ayon na “HINIHINGAN ANG MGA TAO NG KANILANG OPINYON BAGO MAGPATUPAD NG ANUMANG PLANONG PANGKAUNLARAN ANG AMING PAMAHALAANG LUNGSOD/BAYAN”? (LUBOS NA SUMASANG-AYON; MEDYO SUMASANG-AYON; HINDI TIYAK KUNG SUMASANG-AYON O HINDI; MEDYO HINDI SUMASANG-AYON; LUBOS NA HINDI SUMASANG-AYON)
81 12 7 MINDANAO +74
82 8 10 VISAYAS +73
72 13 15 South Luzon +56
71 13 16 No./Cen. Luzon +56
72 13 15 BAL. LUZON +56
82 9 9 NCR +72
77 11 11 Total PH +66
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
25
49
Survey on Good Local Governance SWS August 20-28, 2012 Survey
81
78
73
78
75
74
77
11
12
14
8
11
10
11
8
10
13
14
14
17
12
20 40 60 80
INTEREST IN PARTICIPATING IN GOVERNANCE: OVERALL, BY AREA, AUG 2012
Interested Undecided Not interested NET*
MINDANAO
VISAYAS
South Luzon
No./Cen. Luzon
BAL. LUZON
NCR
Total PH
% of household heads
+73
+68
+60
+65
+62
+57
+65
* % Interested MINUS % Not Interested, correctly rounded. Blank spaces are Don’t Know and Refused responses.
Q24. Kung may libre po kayong isang araw, gaano po kayo ka-interesado o hindi ka-interesado na makilahok sa iba’t ibang aspeto ng pamunuan tulad ng pagpapaplano, pagpapatupad, at pag-momonitor ng mga planong pangkaunlaran ng pamahalaan? Kayo po ba ay… (LUBOS NA INTERESADO; MEDYO INTERESADO; HINDI TIYAK KUNG INTERESADO O HINDI; MEDYO HINDI INTERESADO; LUBOS NA HINDI INTERESADO)
50
Survey on Good Local Governance SWS August 20-28, 2012 Survey
LEVEL OF GOVERNMENT THE RESPONDENTS ARE INTERESTED IN PARTICIPATING FOR GOVERNANCE, AUG 2012
Q25. IF HIGHLY INTERESTED OR SOMEWHAT INTERESTED (code 1 or 2 in Q24): Sa anong lebel ng gobyerno
kayo interesado makilahok sa iba’t ibang aspeto ng pamunuan? Saan pa po? (MULTIPLE RESPONSE
ALLOWED) (PAMAHALAANG NASYONAL; PAMAHALAANG PANLALAWIGAN; PAMAHALAANG LUNGSOD/
BAYAN; PAMAHALAANG BARANGAY)
16 15
43
75
20
40
60
80
% o
f h
ou
seh
old
he
ad
s
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
26
51
Survey on Good Local Governance SWS August 20-28, 2012 Survey
ASPECTS OF GOVERNANCE THE RESPONDENTS ARE INTERESTED IN PARTICIPATING, AUG 2012
Q26. IF HIGHLY INTERESTED OR SOMEWHAT INTERESTED (code 1 or 2 in Q24): At sa anu-anong aspeto naman
po ng pamunuan kayo interesadong makilahok? Saan pa po? (SHOWCARD; MULTIPLE RESPONSE ALLOWED)
(PAG-PAPLANO, PAGPAPATUPAD, PAGMO-MONITOR o PAG-BABANTAY)
% o
f h
ou
seh
old
he
ad
s
44 38
47
20
40
60
Planning Implementation Monitoring
52
Survey on Good Local Governance SWS August 20-28, 2012 Survey
LEVEL OF GOVERNMENT RESPONDENTS ARE INTERESTED IN PARTICIPATING, BY ASPECTS OF GOVERNANCE THEY ARE
INTERESTED IN PARTICIPATING, AUG 2012 (Column %)
Q26. IF HIGHLY INTERESTED OR SOMEWHAT INTERESTED (code 1 or 2 in Q24): At sa anu-anong aspeto naman
po ng pamunuan kayo interesadong makilahok? Saan pa po? (SHOWCARD; MULTIPLE RESPONSE ALLOWED)
(PAG-PAPLANO, PAGPAPATUPAD, PAGMO-MONITOR o PAG-BABANTAY)
National Provincial City/Municipal Barangay
% o
f h
ou
seh
old
he
ad
s
PLANNING IMPLEMENTATION MONITORING
18 19 16 18 21 15
52 49 48
76 78 77
20
40
60
80
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
27
53
Survey on Good Local Governance SWS August 20-28, 2012 Survey
AWARENESS OF PUBLIC-PRIVATE PARTNERSHIP PROJECTS
OR PROGRAMS, PHILIPPINES, JUL 2011 AND AUG 2012
Q27. May narinig o nabasa na ba kayo na anumang proyekto o programa na ipinatutupad ng inyong pamahalaang
lungsod/bayan kasama ang non-government organization (NGO) o people’s organization (PO)?
Aware Don’t know/Refused Not aware
% of household heads
35
24
46
55
19
21
20 40 60 80
Aug 2012
Jul 2011
54
Survey on Good Local Governance SWS August 20-28, 2012 Survey
PUBLIC-PRIVATE PARTNERSHIP PROJECTS OR PROGRAMS,
PHILIPPINES, JUL 2011 AND AUG 2012
Jul 2011
Aug 2012
None 55% 46%
Health 6 10
Livelihood assistance 3 4
Infrastructures 3 3
Agricultural assistance 1 3
Education 1 3
Road improvement 3 3
Conditional Cash Transfer
(4Ps) 3 2
Disaster prevention,
rescue, and relief 1 2
Housing 0 1
Financial assistance 1 1
Jul 2011
Aug 2012
Social welfare 0% 1%
Beautification and
sanitation 0 1
Environmental protection 1 1
Public safety/peace and
order 0 1
Food assistance 1 1
Water supply/storage 1 1
Street lighting/Electricity 1 1
Waste management 1 1
Employment 1 0
Others 2 1
Don't know/Can't tell 21 20
Q27. May narinig o nabasa na ba kayo na anumang proyekto o programa na ipinatutupad ng inyong pamahalaang
lungsod/bayan kasama ang non-government organization (NGO) o people’s organization (PO)?
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
28
55
Survey on Good Local Governance SWS August 20-28, 2012 Survey
There is None
Note: Blank spaces are Don’t Know and Refused responses. Q29. May proyekto o programa ba ang inyong pamahalaang lungsod/bayan para tugunan ang pangangailangan ng mga mamamayan kung sakaling magkaroon ng natural na kalamidad? KUNG MAYROON: Anu-ano po ito? Ano pa po?
WHETHER THERE ARE CITY/MUNICIPAL DISASTER
PREPAREDNESS PROJECTS OR PROGRAMS,
PHILIPPINES, JUL 2011 AND AUG 2012
Don’t Know/
Can’t Tell
% of household heads
Aug 2012
Jul 2011
59
46
29
39
12
16
20 40 60 80
56
Survey on Good Local Governance SWS August 20-28, 2012 Survey
CITY/MUNICIPAL DISASTER PREPAREDNESS PROJECTS OR
PROGRAMS: OVERALL, PHILIPPINES, JUL 2011 AND AUG 2012
(Multiple response)
Jul 2011 Aug 2012
Relief operations 26% 37%
Provision of evacuation shelters 3 4
Housing repair and relocation 2 4
Establishment of calamity fund/supplies -- 4
Disaster preparedness training 3 3
Financial aid 5 3
Rescue operations 3 3
Provision of equipment and vehicles -- 2
Infrastructures construction and repair 2 2
Clean-up and tree planting 3 1
Livelihood 1 1
Others 3 1
None 39 29
Don't know 16 13
Q29. May proyekto o programa ba ang inyong pamahalaang lungsod/bayan para tugunan ang pangangailangan ng mga mamamayan kung sakaling magkaroon ng natural na kalamidad? KUNG MAYROON: Anu-ano po ito? Ano pa po?
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
29
57
Survey on Good Local Governance SWS August 20-28, 2012 Survey
EFFECTIVENESS OF DISASTER PREPAREDNESS PROJECTS OR
PROGRAMS, PHILIPPINES, JUL 2011 AND AUG 2012 (Base: Total who mentioned a program)
Effective Not effective
Note: Blank spaces are Don’t Know and Refused responses. Q30. Sa pangkalahatan, sa inyong palagay, gaano po ka-epektibo ang mga proyekto o programang ito sa pagtugon sa pangangailangan ng mga mamamayan kung sakaling magkaroon ng natural na kalamidad?
Undecided
% of household heads
85
85
6
7
6
7
20 40 60 80
Aug 2012
Jul 2011
58
Survey on Good Local Governance SWS August 20-28, 2012 Survey
There is None
Note: Blank spaces are Refused responses. Q31. Sa inyong pagkakaalam, mayroon na po bang itinatag ang inyong pamahalaang lungsod/bayan na opisina na mangunguna sa pagpaplano, pagpapa-unlad, pagsasagawa at koordinasyon ng mga proyekto o programa na tutugon sa pangangailangan ng mga mamamayan kung sakaling magkaroon ng natural na kalamidad?
WHETHER THERE IS A CITY/MUNICIPAL DISASTER
PREPAREDNESS OFFICE, PHILIPPINES, JUL 2011 AND AUG 2012
Don’t Know/
Can’t Tell
% of household heads
51
46
34
42
14
11
20 40 60 80
Aug 2012
Jul 2011
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
30
59
Survey on Good Local Governance SWS August 20-28, 2012 Survey
OPINION ON THE OVERALL TRANSPARENCY AND
UNDERSTANDABILITY OF THE CITY/MUNICIPAL OFFICES’
TRANSACTION PROCEDURES OR SYSTEM, PHILIPPINES,
SEP 2009, JUL 2011, AND AUG 2012
Note: Refused responses are not shown. Q32. SA PANGKALAHATAN, gaano kalinaw o kadaling maunawaan ang mga patakaran o sistema ng pagpoproseso ng mga opisina ng inyong pamahalaang lungsod/bayan na nagkaroon na kayo ng transaksyon: TALAGANG MALINAW/MADALING MAUNAWAAN, MEDYO MALINAW/MADALING MAUNAWAAN, MEDYO HINDI MALINAW MAUNAWAAN/MADALING MAUNAWAAN, O TALAGANG HINDI MAUNAWAAN.
% o
f h
ou
se
ho
ld h
ea
ds
Transparent/ Understandable
Not transparent/ Not understandable
Sep 2009 Jul 2011 Aug 2012 Don’t know/Can’t tell
58 72 77
34 23 18
8 4 3
20
40
60
80
60
Survey on Good Local Governance SWS August 20-28, 2012 Survey
Note: Blank spaces are Don’t Know and Refused responses. Q33. Kung ikukumpara ninyo sa nakaraang taon ang kalidad ng serbisyo na ibinibigay ng inyong pamahalaang lungsod/bayan sa pagpo-proseso ng mga papeles tulad ng business permits, lisensya, at iba pa, masasabi po ba ninyo na ang serbisyo ngayon ay…? (MAS MABUTI NGAYON KAYSA SA NAKARAANG TAON, PAREHO LANG NG DATI, o MAS MASAMA NGAYON KAYSA SA NAKARAANG TAON)
CHANGE IN THE SERVICE OF CITY/MUNICIPAL GOVT
IN GIVING LOCAL PERMITS, PHILIPPINES,
JUL 2011 AND AUG 2012
Better now than last year
Same as before
Worse now than last year NET*
% of household heads
32
34
57
53
6
10
20 40 60 80
Aug 2012
Jul 2011
+26
+24
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
31
61
Survey on Good Local Governance SWS August 20-28, 2012 Survey
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t know and Refused responses are not shown.
Q69. SA PANGKALAHATAN, gaano po kayo nasisiyahan o hindi nasisiyahan sa serbisyo ng mga empleyado ng inyong pamahalaang lungsod/bayan? Kayo ba ay … (SHOWCARD)
SATISFACTION WITH THE SERVICES OF THE EMPLOYEES OF
THE CITY/MUNICIPAL GOVERNMENT, PHILIPPINES, SEP 2009,
JUL 2011, AND AUG 2012 %
of
ho
us
eh
old
he
ad
s
Satisfied
Undecided
Dissatisfied
Sep 2009 Jul 2011 Aug 2012
Net *
66 74 70
16 12 13
17 10 13
20
40
60
80
+50 +63 +57
62
Survey on Good Local Governance SWS August 20-28, 2012 Survey
REASONS FOR BEING SATISFIED WITH THE SERVICES OF
THE LOCAL GOVERNMENT EMPLOYEES, PHILIPPINES,
SEP 2009, JUL 2011, AND AUG 2012 (Base: Total satisfied with the
services of local government employees)
Note: Blank spaces are Don’t Know and Refused responses.
Q70a. IF SATISFIED: Alin sa mga sumusunod ang dahilan kung bakit kayo ay NASISIYAHAN sa serbisyo ng mga
empleyado ng pamahalaang lungsod/bayan ninyo? Maaari po kayong magbanggit hanggang tatlong sagot.
(SHOWCARD) (ALLOW UP TO THREE ANSWERS)
Sep 2009 Jul 2011 Aug 2012
Approachable 56% 47% 49%
Helpful 57 53 48
Courteous 42 40 43
Prompt service 24 24 25
Professional 21 25 24
Knowledgeable and competent 19 23 21
Smiling 14 18 20
Hardworking 22 21 19
Honest 20 14 16
Well groomed/neat 12 15 12
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
32
63
Survey on Good Local Governance SWS August 20-28, 2012 Survey
REASONS FOR BEING DISSATISFIED WITH THE SERVICES
OF THE LOCAL GOVERNMENT EMPLOYEES, PHILIPPINES,
SEP 2009, JUL 2011, AND AUG 2012 (Total dissatisfied with the services
of local government employees)
Q70b. IF NOT SATISFIED: Alin sa mga sumusunod ang dahilan kung bakit kayo ay HINDI NASISIYAHAN sa
serbisyo ng mga empleyado ng pamahalaang lungsod ninyo? Maaari po kayong magbanggit hanggang tatlong
sagot. (SHOWCARD) (ALLOW UP TO THREE ANSWERS)
Sep 2009 Jul 2011 Aug 2012
Not approachable 58% 60% 53%
Service is not prompt 60 47 45
Not helpful 34 37 37
Not smiling 21 19 26
Dishonest 22 18 21
Discourteous 14 9 16
Lacks knowledge and competence 15 19 15
Lazy 19 13 13
Unprofessional 10 11 13
Not well groomed/neat 3 7 2
64
Survey on Good Local Governance SWS August 20-28, 2012 Survey
TEST STATEMENT: “Rich or poor, the citizens generally receive equal treatment with services provided by our city/municipal government
employees,” PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012
* Net figures (% Agree minus % Disagree) correctly rounded. Don’t know and Refused responses are not shown.
Q71. Kayo po ba ay sumasang-ayon o hindi sumasang-ayon sa pangungusap na ito: “Mayaman man o mahirap, ang mga mamamayan ay karaniwang nakakatanggap ng pantay na pagtrato sa serbisyong ibinibigay ng aming pamahalaang lungsod/bayan.” (LUBOS NA SUMASANG-AYON; MEDYO SUMASANG-AYON; HINDI TIYAK KUNG SUMASANG-AYON O HINDI SUMASANG-AYON; MEDYO HINDI SUMASANG-AYON; LUBOS NA HINDI SUMASANG-AYON)
% o
f h
ou
seh
old
he
ad
s
Agree
Undecided
Disagree
Sep 2009 Jul 2011 Aug 2012
Net *
52 60 62
13 13 12
34 26 25
20
40
60
80
+18 +34 +37
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
33
65
Survey on Good Local Governance SWS August 20-28, 2012 Survey
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
Q10. Maaari po bang pakisabi ninyo kung gaano kayo nasisiyahan o hindi nasisiyahan sa pagganap ng tungkulin ng mga sumusunod na (TAO/INSTITUSYON)? Kayo ba ay LUBOS NA NASISIYAHAN, MEDYO NASISIYAHAN, HINDI TIYAK KUNG NASISIYAHAN O HINDI, MEDYO HINDI NASISIYAHAN O LUBOS NA HINDI NASISIYAHAN, O WALA PA KAYONG NARINIG O NABASA KAHIT NA KAILAN TUNGKOL SA (TAO/INSTITUSYON)?
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT,
SEP 2009, JUL 2011, AND AUG 2012
Satisfied Undecided Dissatisfied NET*
73
75
68
12
13
8
14
11
23
20 40 60 80
Aug 2012
Jul 2011
Sep 2009
+59
+64
+44
% of household heads
66
Survey on Good Local Governance SWS August 20-28, 2012 Survey
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
Q4-9. Maaari po bang pakisabi ninyo kung gaano kayo nasisiyahan o hindi nasisiyahan sa pagganap ng tungkulin ng mga sumusunod na (TAO/INSTITUSYON)? Kayo ba ay LUBOS NA NASISIYAHAN, MEDYO NASISIYAHAN, HINDI TIYAK KUNG NASISIYAHAN O HINDI, MEDYO HINDI NASISIYAHAN O LUBOS NA HINDI NASISIYAHAN, O WALA PA KAYONG NARINIG O NABASA KAHIT NA KAILAN TUNGKOL SA (TAO/INSTITUSYON)?
SATISFACTION WITH LOCAL OFFICIALS, PHILIPPINES,
JUL 2011 AND AUG 2012
Satisfied Undecided Dissatisfied NET*
Governor
Mayor
Vice-Mayor
Barangay-Chairman
City/Municipal Council
City/Municipal Police Aug 2012
Jul 2011
Aug 2012
Jul 2011
Aug 2012
Jul 2011
Aug 2012
Jul 2011
Aug 2012
Jul 2011
Aug 2012
Jul 2011
+54
+53
+57
+61
+63
+70
+60
+68
+65
+73
+56
+67
% of household heads
68
67
69
70
77
81
72
75
76
82
66
76
15
18
16
18
8
7
14
16
11
8
15
13
14
7
12
10
14
10
12
8
12
9
10
9
20 40 60 80
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
34
67
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 1 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
SOCIAL SERVICES
Maintaining health
centers
Implementing
educational
programs
Promoting sports
program
Satisfied Undecided Dissatisfied NET*
75
72
69
80
77
72
83
82
71
11
15
15
9
12
12
6
8
10
11
10
15
9
9
15
10
9
19
20 40 60 80
2012
2011
2009
2012
2011
2009
2012
2011
2009
% of household heads
+64
+62
+54
+71
+68
+56
+73
+74
+52
68
Survey on Good Local Governance SWS August 20-28, 2012 Survey
53
54
44
60
59
53
62
60
49
15
14
14
14
17
14
14
16
14
28
27
40
23
21
32
21
22
36
20 40 60 80
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 2 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
SOCIAL SERVICES
Helping the poor
Fighting crime
Fighting drug
addiction
Satisfied Undecided Dissatisfied NET*
2012
2011
2009
2012
2011
2009
2012
2011
2009
% of household heads
+25
+27
+ 4
+37
+38
+22
+41
+38
+13
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
35
69
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 3 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
SOCIAL SERVICES
Developing
housing programs
Fighting illegal
gambling
Solving the
squatter problem
Satisfied Undecided Dissatisfied NET*
% of household heads
44
38
32
49
47
42
40
35
18
26
29
15
17
22
27
24
27
23
31
31
31
25
24
34
20 40 60 80
2012
2011
2009
2012
2011
2012
2011
2009
+17
+15
+ 2
+18
+16
+18
+16
+ 1
70
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 4 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
ECONOMIC SERVICES
Processing papers
such as permits,
licenses, etc.
Promoting
business
Providing
assistance in
farming
Satisfied Undecided Dissatisfied NET*
% of household heads
50
54
43
63
59
43
76
73
21
23
21
17
21
24
12
13
20
18
31
15
16
29
10
11
20 40 60 80
2012
2011
2009
2012
2011
2009
2012
2011
+31
+36
+12
+48
+43
+14
+65
+63
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
36
71
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 5 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
ECONOMIC SERVICES
Promoting tourism
Developing jobs
Satisfied Undecided Dissatisfied NET*
% of household heads
53
48
36
59
48
37
17
18
17
19
27
31
25
30
45
13
19
25
20 40 60 80
2012
2011
2009
2012
2011
2009
+27
+18
- 9
+45
+30
+12
72
Survey on Good Local Governance SWS August 20-28, 2012 Survey
72
70
66
73
73
65
8
11
9
11
14
12
18
15
23
15
11
22
20 40 60 80
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 6 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
ENVIRONMENT
Protecting the
environment
Collecting garbage
Satisfied Undecided Dissatisfied NET*
% of household heads
2012
2011
2009
2012
2011
2009
+54
+55
+43
+57
+63
+43
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
37
73
Survey on Good Local Governance SWS August 20-28, 2012 Survey
70
71
59
81
74
73
76
74
73
12
14
15
6
8
6
10
10
10
14
12
23
12
17
21
12
13
16
20 40 60 80
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 7 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
INFRASTRUCTURE
Maintenance of the
public market
Lighting of streets
Satisfied Undecided Dissatisfied NET*
% of household heads
Managing traffic/
flow of vehicles 2012
2011
2009
2012
2011
2009
2012
2011
2009
+56
+57
+36
+68
+59
+52
+64
+61
+57
74
Survey on Good Local Governance SWS August 20-28, 2012 Survey
71
64
72
70
62
71
68
58
13
19
16
14
18
7
9
7
14
15
10
13
18
21
22
35
20 40 60 80
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 8 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
INFRASTRUCTURE
Repair of bad roads
and drainage
Providing
information on
permits, licenses or
paying of taxes
Satisfied Undecided Dissatisfied NET*
% of household heads
Being prepared for
natural disasters
INSTITUTIONAL
2012
2011
2012
2011
2009
2012
2011
2009
+57
+49
+62
+57
+45
+50
+46
+23
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
38
75
Survey on Good Local Governance SWS August 20-28, 2012 Survey
59
54
46
64
59
52
66
60
51
23
26
30
17
22
24
17
19
23
12
14
20
14
16
23
12
16
22
20 40 60 80
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 9 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
INSTITUTIONAL Satisfied Undecided Dissatisfied NET*
Providing legal
services
Collecting taxes
% of household heads
Setting up of
monitoring systems
for devt projects/
programs with
NGO/PO participation 2012
2011
2009
2012
2011
2009
2012
2011
2009
+47
+40
+26
+50
+42
+29
+55
+44
+29
76
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 10 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
INSTITUTIONAL Satisfied Undecided Dissatisfied NET*
Consulting the
people
Generating
additional funds for
the city govt.
% of household heads
Making information
regarding revenues,
expenditures and
operations of the
city/municipal govt.
easily available to
citizens
51
49
41
55
54
46
62
62
52
24
25
28
23
25
28
18
19
23
17
19
28
15
16
22
17
17
22
20 40 60 80
2012
2011
2009
2012
2011
2009
2012
2011
2009
+34
+30
+13
+40
+38
+24
+45
+45
+29
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
39
77
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SATISFACTION WITH THE CITY/MUNICIPAL GOVERNMENT ON
ISSUES, PHILIPPINES, SEP 2009, JUL 2011, AND AUG 2012 page 11 of 11
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
INSTITUTIONAL Satisfied Undecided Dissatisfied NET*
Eradicating graft
and corruption
% of household heads
39
40
32
21
22
19
33
33
47
20 40 60 80
2012
2011
2009
+ 6
+ 7
-15
78
Survey on Good Local Governance SWS August 20-28, 2012 Survey
TRUST RATINGS OF CITY/MUNICIPAL OFFICIALS AND
INSTITUTIONS, PHILIPPINES, SEP 2009, JUL 2011, AUG 2012 page 1 of 2
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
Mayor (100)
Vice-Mayor (100)
Satisfied Undecided Dissatisfied NET*
% of household heads
Barangay
Chairman (100) 78
81
75
76
80
81
78
8
8
13
16
9
10
10
14
10
10
7
11
9
12
20 40 60 80
2012
2011
2012
2011
2012
2011
2009
+64
+72
+65
+69
+69
+72
+66
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
40
79
Survey on Good Local Governance SWS August 20-28, 2012 Survey
TRUST RATINGS OF CITY/MUNICIPAL OFFICIALS AND
INSTITUTIONS, PHILIPPINES, SEP 2009, JUL 2011, AUG 2012 page 2 of 2
* % Satisfied MINUS % Dissatisfied, correctly rounded. Blank spaces are Don’t Know and Refused responses.
City/Municipal
Council (100)
City/Municipal
Police (100)
Satisfied Undecided Dissatisfied NET*
% of household heads
Governor (94)
20 40 60 80
67
76
71
68
63
73
75
64
13
14
15
16
17
15
16
18
11
8
13
14
20
11
7
17
2012
2011
2012
2011
2009
2012
2011
2009
+56
+68
+58
+54
+42
+61
+67
+47
80
Survey on Good Local Governance SWS August 20-28, 2012 Survey
SATISFACTION WITH THE DEPARTMENT OF INTERIOR AND
LOCAL GOVERNMENT, JUL 2011 AND AUG 2012
* % Satisfied MINUS % Dissatisfied, correctly rounded. Don’t Know and Refused responses are not shown. Q. Maaari po bang pakisabi ninyo kung gaano kayo nasisiyahan o hindi nasisiyahan sa pagganap ng tungkulin ng KAGAWARAN NG PANLOOB AT LOKAL NA PAMAHALAAN o DEPARTMENT OF INTERIOR AND LOCAL GOVERNMENT (DILG) sa paggabay sa mga lokal na pamahalaan? Kayo ba ay LUBOS NA NASISIYAHAN, MEDYO NASISIYAHAN, HINDI TIYAK KUNG NASISIYAHAN O HINDI, MEDYO HINDI NASISIYAHAN, LUBOS NA HINDI NASISIYAHAN, HINDI SAPAT ANG KAALAMAN TUNGKOL SA SERBISYO AT TUNGKULIN NG DILG, o WALA PA KAYONG NARINIG O NABASA KAHIT NA KAILAN TUNGKOL SA DILG?
% o
f h
ou
se
ho
ld h
ea
ds
Agree
Undecided
Disagree
Jul 2011 Aug 2012
Net *
58 70
18 13
11 7
20
40
60
80
+48 +63
The 2012 Survey on Good Local Governance
SWS August 20-28, 2012 National Survey
41
#52 Malingap Street,
Sikatuna Village, Quezon City
Tels: 926-4308, 924-4456, 924-4458, 924-4465
E-mail: [email protected]